Stayed at this hotel about a month back and worst experience ever. First room I was given was used and had not been cleaned. There were dirty towels on the bathroom floor and the bed unmade. Still not sure if I didn't just walk into someone's actual room.
Unfortunately the 2nd room was worse. I walked in to the first two lamps in the room not working. Tried to stick it out. Worked for about an hour, finally decided to lay down and found small black hairs all over the sheets. Against my better judgment I AGAIN tried to stay and asked the MOD to bring me new sheets. Once we started changing the sheets I noticed the bed dirty. Obviously I'm now looking closely and I notice the corners are dirty on the even bed. So now I'm REALLY looking at everything and found what looks like feces all over the walls, curtains, beds, etc. At that point, I was done. I grabbed the comforter off the chair threw it back on the bed and there is what looks to be dried blood on the backside of the comforter. I couldn't leave fast enough!!
I advised the manager on site as I was leaving and he agreed not to charge me however, once I was gone, all charges went through and I was told they couldn't refund me because I went through hotels.com. Now if hotels.com doesn't get charged I wouldn't get charged so that's not true and being use as a cop out. But the way that was handled goes hand in hand with the cleanliness of the facility as well as they staff. Not clean and no customer service.
Never would I stay here again read more