Stayed for a night at Hampton Inn during our campus tour of Sam Houston last weekend. We brought…read moreour 2 little pups with us for this trip. It's a nice hotel. Clean. They have cookies at check in. It was pretty quiet when we were there, which was a relief because of our puppies. Our room on the 4th floor(414) was comfortable. Loved the location. It is close to restaurants, Target, Kroger Walmart, etc and a short drive to Sam Houston University. Lots of grassy area to take the pups and they have poop bag dispensers as well. They have a large parking lot too. Breakfast was the usual hotel offering except for had what looked like sausage patties which didn't look very appealing. Besides that, everything else seemed ok. The waffles are always a winner. We all enjoyed our stay here and will likely stay again if we're ever in the area. Btw, if you're traveling with pets, make sure to call and confirm the pet fee before booking.

Here was my TV. Two remotes and neither worked except to turn it off and on. The room is mediocreread more

We are back again. Did I mention how much I love this hotel? As a frequent traveler I am in soo…read moremany hotels. And this is my favorite. Thank you to the staff for making it special!! So kind and attentive and just all the touches!!

We attempted 3 rooms at this hotel: Room 117 was dirty and towels in the floor and beds not made.,…read moreRoom 315 had FLEAS in the carpet that were biting us, Room 424 had an ottoman in the living room section with food crumbs and trash cans were full of used ice cream containers. Another guest asked for a net to clean the pool because of the amount of debris. Management was unconcerned and the Hilton help desk provided no amends as a Hilton Honors member to address the issue. All they could do was notify the hotel.

I stayed here twice. My first time staying here was back in Mid-October 2022 for a full week while…read moremy second time staying here was Late-January 2023 for a full week. I had two completely different experiences here. My first time staying here would have gotten a 5 star and my second experience here would get a 2 star. So, over all I'm giving this hotel a 3 star. I SO BAD wanted to rate this particular Best Western a 5 Star. Unfortunately, I just couldn't. Let's start with the ups about this place. One thing I really enjoyed about staying at this particular Best Western is that the location is great. You're not far from Starbucks, Denny's, IHOP, Yummy Yummy, and Chili's. Of course many other stores are near by including the movie theater. You get pretty much front row parking as the parking lot is next to the rooms. The staff seem to be very nice, but there will be more about that in my next paragraph. You get a good hot breakfast that is included with the stay here. They don't open up for breakfast here until 6:30am. There is a pool, but I've only stayed here during cooler months, so I haven't used the pool as of yet. I did see the guest laundry room, but I've never used it as of yet either. I can't tell you any experiences there. Like I said. My first stay here was spectacular! Nothing was broken, everything worked properly. I never needed to go down to customer service with any complaints my first time staying here. My second time staying here.... Well, my television was not getting cable, my heater did NOT work, my refrigerator didn't work. I mentioned this to the girl working at the front desk one morning at 6am. She was sitting at the desk who had wrapped yourself with a blanket that I was having problems with all of this in my room. She said she would have maintenance look at it and fix it. I had left to work, when I came back, I was so excited thinking that I can actually watch cable tv and have a warm room to sleep in with a working refrigerator. To my disappointment, non of the items were ever fixed. I called to the desk from my room telephone and explained to the other girl at around 5pm. She told me she was going to look into it and talk to the morning shift girl to about it, she said she was going to call me right back. NO CALL BACK AT ALL. I really didn't want to keep pushing this. I don't like confrontation. I feel like after speaking to two staff members about this, something would get done. It was so cold in that room during the night. It reached down to the 30's during the night time, and without any heat. All I could do is just stay under the blankets. It just felt like, nobody cared. I honestly don't think maintenance was ever called on any of the problems going on in my room. I just felt If I had kept pushing the subject to the staff, I would have looked like the bad person for pressuring others on these matters. It's just that my employer offers a free place to stay at their facility, but I chose to pay for a better experience. I chose to give my business to Best Western. I chose to be a loyal customer to the Best Western Brand. And this last stay really was disappointing and sad for me.

As soon as we walked in your could hear the A/C unit. Sounds like it is grinding on something. It…read moreis so loud you cannot even hear the TV. When you sit on the bed it sounds like a piece of tin roof blowing in the wind. And they still charge about $130.00 per night. Will not be staying there again.

The University Hotel is located on campus, directly across from the Elliott T. Bowers Stadium. It…read moreis owned and operated by Sam Houston State University. It's unique in that half of the facility is traditional hotel rooms while the other half serves as offices for Criminal Justice faculty -- each floor seems to be split 50/50 (see floorplan photo). The rooms are laid out like traditional hotel rooms, with a large wall-to-wall window overlooking either the stadium or "courtyard", as well as large bathroom with walk-in shower. While the "decor" is modern, it definitely has an "institutional feel" to it, which makes me wonder if the building was formerly a dorm building that was converted into a hotel. For instance, the rooms have two closets and the toilet design is more like that you'd see in a public restroom than a hotel. The HVAC system doesn't seem to have a "heat" or "cool" function, just a weird knob on the wall where you can turn the fan off, high, low or medium. There is a separate thermostat that lets you choose a temp (and just a temp) but I'm not sure it really does anything, as the temp. coming out of the vents didn't seem to change no matter what I set it at. The beds were soft -- maybe too soft for me -- but OK and comfortable. Linens were clean and good quality. The nice big windows had sufficient coverage and black-out shades so I could make the room completely dark if I wanted to. The room was very very very clean. I pulled out the nightstand to plug in my phone and there was not any dust behind it!!. There were too spacious closets in the room, one of which contained extra pillows and linens, a workdesk and chair and a table with two chairs. The room had an oversized mini fridge, tv and microwave. Hot water was ample and quite hot. Water pressure was nice and strong. The only "dislike" was the choice of paint colors -- The walls and doors in the room are painted a flat "dirty mustard" yellow that kind of reminds me of a shade of yellow you'd see in 1970s era decor. Aside from that, the hotel is very quiet and clean. The rooms are well maintained and overall its a comfortable experience. I surmise most of the visitors to the hotel either are there on business (ie: training at the School of Criminal Justice) or parents visiting their kids who attend school there. Another thing to keep in mind, all the staff are students from the university. While they may not be as "professional" as you'd come across at a Hilton or La Quinta, they are extremely friendly and will gladly engage you about things to do on campus or around town.

If I had the option of 0 stars that's what it would be.This was our first and last time to ever…read morestay here! What a shame. To go visit your child and stay on campus to be near them and then end up sick as a dog. This place had mold in their windows, then when I called back and spoke to a manager named nick he said it was dirt. I would be embarrassed to even say that and to pass it off as if I am lying. Did you test that dirt and where are the pictures of the clean up then?? I will be taking this higher up because it's bs. As soon as we stepped in that room it was smelly. Then that night as we slept but couldn't sleep due noses feeling tingly and throats starting to hurt we knew something was wrong. Then to be dismissive about it on top of it all just got me.

Great customer service, friendly & Accommodating -…read more Great assistance w/shuttle Continental breakfast amazing - staff goes above and beyond

Memo to the front desk and the fellow working breakfast: it is NOT acceptable to wear Airpods in…read moreguest-facing areas. You can listen to music on your own time. Also, "huh?" is not a professional reply to a guest asking you what room he's in (after you forgot to write it, being too busy listening to your music). Try "excuse me" or "pardon."

This was my second time to stay at this motel. The rooms are very clean and the owners are very…read morecourteous. The rooms decor is very interesting. The hotel is right across the street from The dorms at Sam Houston State University. So, if you have a college student this the perfect place. Plus the price can't be beat. I will be staying here again.

Great young man named shiv helped me a lot. Smelled like delicious curry the whole stay. At night…read morethere was a loud woman screaming Amar that was slightly annoying, but she must have been having fun.

The location was great! Staff could be a little more friendly in tone, not to say anybody was rude…read more Every employee we ran across was just very dry in terms of speaking and kind of made me feel like I was bothering them. Now when it comes to the room, the crevice attachment on their vacuum, really needs to be used. The main area of the carpet was relatively clean, but all around the edges was gross. My daughters were utilizing the bathroom to do their make up and hair, so I opted to go sit on the floor in the room in front of the long mirror. Let's just say I got a towel so I can sit on it versus straight on the floor. They also need to add real blackout curtains. There were outdoor lamps that were shining right through our room so we did not get the best sleep. They have these little faux blackout curtains on the side that you can't close. Would I stay here again? If I was in a pickle, yes. For $189 a night I expect check in with welcoming smile and cleanliness.

Fairfield is my favourite hotel in Huntsville, TX but they failed miserably this last time. It was…read morebad enough that the elevator was out of service so they tried to be considerate and give me a room on the 2nd floor so I would have to walk up one flight of stairs. The accommodation was very comfortable, nice and clean however when I went to closed the drapes, which were not a full set, did not move which really was not a problem but the room was right above the pool and there was a flood light that not only lit up the pool area but shone right into my room. I could have requested another room but I was too exhausted the two nights when I arrived each evening at my room and wasn't really annoyed, just wanted to sleep. I must say that the morning breakfast didn't disappoint, Hopefully on my next visit, the elevator will be in working order and I will get a decent accommodation.

This was a decent room at an affordable price. The motel and room were nice and clean, and well…read moremaintained. It is in a convenient location right beside I-45 and only minutes away from many stores and businesses in Huntsville. I was on a budget and staying for a week, so having a mini-fridge and microwave and free wifi in my room were a big plus for me and helped me decide where to stay, as many other budget motels in the area didn't have these things. In the complaint column, I do have to say that the hallway outside my room was extremely noisy during sleeping hours, with people coming and going and making noise in the hall at all hours of the night. The doors are heavy and slam loudly unless the person using the door is being careful to close it gently (which most people do not). Because my room was located on the end of the hall, the door to the outside of the building would make gust of air rattle my door, sounding like someone was knocking. There are also train tracks located within hearing distance, so keep this in mind if that's something that might disturb you. So if you are a light sleeper like me, I would highly recommend bringing ear plugs if you stay here. The windows (which were made to open and close) were screwed shut, which was frustrating as I like fresh air at night, regardless of the temperature. SInce I was on a second floor room, I don't see why the windows had to be permanently screwed shut. The wifi was also sometimes erratic, but did work most of the time. But overall this was a nice room at a good price for someone on a budget. The pool was nice and the staff were friendly. Just bring earplugs.

I was trying to check in with my husband been coming and stayed here 30 different times and tonight…read morewas different ladies at the front desk used profanity and was the worst staff here iv delet with she should be fired for offering sexual favors for hotel rooms and also checked in came down asked for pool towels there was none and asked her if she could give me a extra towel said no ur husband come get it also caught her sleeping and not taking care of customers having to wake her up so I checked out because of the nasty staff they had sorry but truth hurts great day u lost my business for ever

This place is thoroughly average, which is exactly what you should expect from a Super 8. The price…read moreis reasonable, and there just aren't a whole lot of nicer options in town. When you're stuck in Huntsville, you're stuck at Super 8! The front desk staff was nice enough. The place is reasonably clean, if a little run down and old. The beds were comfortable, if a bit firm. The shower was quirky, but it worked. The breakfast consisted mostly of crap from Sam's Club and one of those waffle machines. But hey, what do you expect? I wouldn't look forward to another stay here, but I wouldn't shy away from it either. 3 stars all the way!

I will start with its family owned and they are very nice. We have stayed here multiple times over…read morethe last 3 years as my daughter attends SHSU. Still a pleasant stay, but it seems the cleanliness has gone down. Found hair in tub, stained sheets (they seemed clean, but still...), old food crust on the top bedspreads, and the room had an old stale smell. The beds are still hard IMO, but I brought my mattress topper for that reason. The pros: it's very affordable, but I'm willing to pay more for peace of mind (and perhaps a softer bed). Sad to say I think this will be our last stay.

NO HOT WATER, NO POOL, NO WI-FI. Please read the reviews before you book at this hotel. The front…read moredesk does not alert their guests that there is no hot water or Wi-FI, nor do they offer to refund your money for departing early due to no hot water. Please file complaints with Choice Customer Service at 800-300-8800 and/or the owner of this hotel, Akashbir Mann DBA Sandman Holdings, 4745 Trowbridge Court, Granite Bay, CA I filed a formal complaint with Choice Customer Service and was given a refund for the unused night

DO NOT STAY HERE!!!! IT IS NOT SAFE!!! If I could put a negative number, I would. When my daughter…read moregot her bags after checking in, she went to her room and the man who checked her in was IN HER ROOM!!! She was already creeped out by him when he checked her in, but this is inexcusable!!! Thankfully a friend had gone with her to make sure she got in safe. I cannot imagine what could have happened if she were alone! THIS PLACE NEEDS TO BE SHUT DOWN!!! THIS SHOULD NEVER HAPPEN, EVER!!!! I have already reported this to Choice Hotels. She is safe now at a different hotel but was so scared.