Stayed for a night at Hampton Inn during our campus tour of Sam Houston last weekend. We brought…read moreour 2 little pups with us for this trip. It's a nice hotel. Clean. They have cookies at check in. It was pretty quiet when we were there, which was a relief because of our puppies. Our room on the 4th floor(414) was comfortable. Loved the location. It is close to restaurants, Target, Kroger Walmart, etc and a short drive to Sam Houston University. Lots of grassy area to take the pups and they have poop bag dispensers as well. They have a large parking lot too. Breakfast was the usual hotel offering except for had what looked like sausage patties which didn't look very appealing. Besides that, everything else seemed ok. The waffles are always a winner. We all enjoyed our stay here and will likely stay again if we're ever in the area. Btw, if you're traveling with pets, make sure to call and confirm the pet fee before booking.

Here was my TV. Two remotes and neither worked except to turn it off and on. The room is mediocreread more

We are back again. Did I mention how much I love this hotel? As a frequent traveler I am in soo…read moremany hotels. And this is my favorite. Thank you to the staff for making it special!! So kind and attentive and just all the touches!!

We booked and paid in full for a two-night stay through Expedia. Due to a family member becoming…read moresick, we were unable to arrive the first night and contacted the hotel right away. The hotel refused to hold the room and stated we would not be allowed to check in for the second night, even though it was already paid for. Their reasoning was that the reservation was made through Expedia and not booked directly -- despite the fact that the room was fully paid. This was not a system issue or a limitation; it was a refusal to accommodate. We were offered no refund, no partial credit, and no option to use the second night we paid for unless we paid again. To make matters worse, the only way to avoid losing the reservation would have been to show up sick, potentially contaminating the room and putting other guests at risk -- something we were unwilling to do. Denying access to a paid stay and showing zero flexibility during a family health situation is unacceptable. I would not recommend this hotel if you expect fairness, understanding, or basic customer care.

As soon as we walked in your could hear the A/C unit. Sounds like it is grinding on something. It…read moreis so loud you cannot even hear the TV. When you sit on the bed it sounds like a piece of tin roof blowing in the wind. And they still charge about $130.00 per night. Will not be staying there again.

I never complain but I had the top 5 worse sleep of my life due to an A/C unit that sounded like an…read moreidling V8 engine. I almost slept in my truck and paid the $190/night with glee.

The University Hotel is located on campus, directly across from the Elliott T. Bowers Stadium. It…read moreis owned and operated by Sam Houston State University. It's unique in that half of the facility is traditional hotel rooms while the other half serves as offices for Criminal Justice faculty -- each floor seems to be split 50/50 (see floorplan photo). The rooms are laid out like traditional hotel rooms, with a large wall-to-wall window overlooking either the stadium or "courtyard", as well as large bathroom with walk-in shower. While the "decor" is modern, it definitely has an "institutional feel" to it, which makes me wonder if the building was formerly a dorm building that was converted into a hotel. For instance, the rooms have two closets and the toilet design is more like that you'd see in a public restroom than a hotel. The HVAC system doesn't seem to have a "heat" or "cool" function, just a weird knob on the wall where you can turn the fan off, high, low or medium. There is a separate thermostat that lets you choose a temp (and just a temp) but I'm not sure it really does anything, as the temp. coming out of the vents didn't seem to change no matter what I set it at. The beds were soft -- maybe too soft for me -- but OK and comfortable. Linens were clean and good quality. The nice big windows had sufficient coverage and black-out shades so I could make the room completely dark if I wanted to. The room was very very very clean. I pulled out the nightstand to plug in my phone and there was not any dust behind it!!. There were too spacious closets in the room, one of which contained extra pillows and linens, a workdesk and chair and a table with two chairs. The room had an oversized mini fridge, tv and microwave. Hot water was ample and quite hot. Water pressure was nice and strong. The only "dislike" was the choice of paint colors -- The walls and doors in the room are painted a flat "dirty mustard" yellow that kind of reminds me of a shade of yellow you'd see in 1970s era decor. Aside from that, the hotel is very quiet and clean. The rooms are well maintained and overall its a comfortable experience. I surmise most of the visitors to the hotel either are there on business (ie: training at the School of Criminal Justice) or parents visiting their kids who attend school there. Another thing to keep in mind, all the staff are students from the university. While they may not be as "professional" as you'd come across at a Hilton or La Quinta, they are extremely friendly and will gladly engage you about things to do on campus or around town.

If I had the option of 0 stars that's what it would be.This was our first and last time to ever…read morestay here! What a shame. To go visit your child and stay on campus to be near them and then end up sick as a dog. This place had mold in their windows, then when I called back and spoke to a manager named nick he said it was dirt. I would be embarrassed to even say that and to pass it off as if I am lying. Did you test that dirt and where are the pictures of the clean up then?? I will be taking this higher up because it's bs. As soon as we stepped in that room it was smelly. Then that night as we slept but couldn't sleep due noses feeling tingly and throats starting to hurt we knew something was wrong. Then to be dismissive about it on top of it all just got me.

Memo to the front desk and the fellow working breakfast: it is NOT acceptable to wear Airpods in…read moreguest-facing areas. You can listen to music on your own time. Also, "huh?" is not a professional reply to a guest asking you what room he's in (after you forgot to write it, being too busy listening to your music). Try "excuse me" or "pardon."

When they first opened I would call this a 4 star review. We have stayed here many times while our…read moredaughter attended Sam Houston. This latest visit may be our last. Quality and cleanliness is not important to them apparently. I could see from the start that the hall and elevator had not been vacuumed, yet they claim to have stringent Covid 19 cleaning standards. The room was okay, but the furnishings are already showing wear. The toilet paper holder was missing from the bathroom and the vinyl tiles on the floor were starting to peel up. The AC used to be controlled from the wall but that no longer worked. Seems like it's controlled from the unit under the window now. Even though I set it to 65 it struggled to keep the humidity in check. I went for ice and found two of the floor's ice machines inoperative. There was a pile of trash in one of the ice machine rooms that stunk. No one is here to empty the trash. Breakfast is now pathetic. They only had light roast coffee and and it was lukeward and ran out. Could not find any kitchen staff. No hot items for breakfast, just some cereal, oatmeal, and a few pieces of bread for toast. This location is in dire need of new management.

Fairfield is my favourite hotel in Huntsville, TX but they failed miserably this last time. It was…read morebad enough that the elevator was out of service so they tried to be considerate and give me a room on the 2nd floor so I would have to walk up one flight of stairs. The accommodation was very comfortable, nice and clean however when I went to closed the drapes, which were not a full set, did not move which really was not a problem but the room was right above the pool and there was a flood light that not only lit up the pool area but shone right into my room. I could have requested another room but I was too exhausted the two nights when I arrived each evening at my room and wasn't really annoyed, just wanted to sleep. I must say that the morning breakfast didn't disappoint, Hopefully on my next visit, the elevator will be in working order and I will get a decent accommodation.

The location was great! Staff could be a little more friendly in tone, not to say anybody was rude…read more Every employee we ran across was just very dry in terms of speaking and kind of made me feel like I was bothering them. Now when it comes to the room, the crevice attachment on their vacuum, really needs to be used. The main area of the carpet was relatively clean, but all around the edges was gross. My daughters were utilizing the bathroom to do their make up and hair, so I opted to go sit on the floor in the room in front of the long mirror. Let's just say I got a towel so I can sit on it versus straight on the floor. They also need to add real blackout curtains. There were outdoor lamps that were shining right through our room so we did not get the best sleep. They have these little faux blackout curtains on the side that you can't close. Would I stay here again? If I was in a pickle, yes. For $189 a night I expect check in with welcoming smile and cleanliness.

Absolutely disgusting rooms with stains on sheets, bugs in the room all over the walls, and the…read morecherry on top, they wouldn't give full refund, they just want to charge less to make you sleep in the nasty room for multiple days.

We were in town to support friends at the Rocky Racoon 50 mile race and this was a great stay! I'm…read morenot gonna lie I am a Hilton/Marriott girl. So the thought of staying in a Red Roof+ made me extremely uncomfortable. From their first contact by Wesley confirming my reservation and offering if there was any special requests... I felt special. Upon arrival I was warmly greeted by Florida sunshine/blue eyes, Tanya, who offered me a premium treat box & quickly checked me in. Very similar to a higher end hotel I was offered her name, end of her shift time, quick verbal tour of the property, & her sincere availability if I needed anything at all. The interior corridor & the room were sparkling clean. The upgraded sheets & bedding were super comfortable!! Becky the manager was engaging & helpful. Matt owner even popped out of the office to welcome us!! Thank you all for a delightful stay!

I will start with its family owned and they are very nice. We have stayed here multiple times over…read morethe last 3 years as my daughter attends SHSU. Still a pleasant stay, but it seems the cleanliness has gone down. Found hair in tub, stained sheets (they seemed clean, but still...), old food crust on the top bedspreads, and the room had an old stale smell. The beds are still hard IMO, but I brought my mattress topper for that reason. The pros: it's very affordable, but I'm willing to pay more for peace of mind (and perhaps a softer bed). Sad to say I think this will be our last stay.

Excellent stay! Rooms were fresh, AC worked (we all know how that usually goes), easy check-in…read more Don't be put off by the fact it's not near all the big stores and restaurants; it's peaceful and you don't hear the Highway or have store-front and parking lot light peeking through the curtains. Clean, fresh, and not the same old pastels and beige everything. You won't get the big breakfast buffet in the morning, but overall it was a great experience. Definitely worth the price and I would stay again.

NO HOT WATER, NO POOL, NO WI-FI. Please read the reviews before you book at this hotel. The front…read moredesk does not alert their guests that there is no hot water or Wi-FI, nor do they offer to refund your money for departing early due to no hot water. Please file complaints with Choice Customer Service at 800-300-8800 and/or the owner of this hotel, Akashbir Mann DBA Sandman Holdings, 4745 Trowbridge Court, Granite Bay, CA I filed a formal complaint with Choice Customer Service and was given a refund for the unused night

DO NOT STAY HERE!!!! IT IS NOT SAFE!!! If I could put a negative number, I would. When my daughter…read moregot her bags after checking in, she went to her room and the man who checked her in was IN HER ROOM!!! She was already creeped out by him when he checked her in, but this is inexcusable!!! Thankfully a friend had gone with her to make sure she got in safe. I cannot imagine what could have happened if she were alone! THIS PLACE NEEDS TO BE SHUT DOWN!!! THIS SHOULD NEVER HAPPEN, EVER!!!! I have already reported this to Choice Hotels. She is safe now at a different hotel but was so scared.