Today Hertz Rental in Huntsville went about & beyond on a customer service issue caused by another…read morecompany. Thank you for handling the issue professionally. I highly recommend using Hertz Rental Car on 11th Street. Definitely 5 stars.

Jamie Esters, was personable, accommodating and very helpful. Small town care and charm…read more recommend!!!

I would like to give them a -1 review. We had a reservation for a Kia Telluride and had been…read morepromised they would have one set aside for us to pick up. When we got to their office to get the vehicle they had already given it to someone else and wanted us to settle for a smaller vehicle. The people who got it did not have a reservation and were just walkins that morning. The person at the counter was non-caring and made no attempt to satisfy our request.

I had to return a truck the truck location in Conroe but it was closed so I went to the budget in…read moreConroe and parked out back, the minute I walked in this lady yelled at me saying, " We are not a truck location you have to leave". I said just a minute the truck location...she interrupted me and said I dont care you need to go now. I said just a minute the truck location is closed what do I need to do...she said " I dont know or care you have to go and go now, I am not a truck location. I did nothing at all and got treated like crap the minute I walked in the door. This was Saturday 6/28/2025 at 12:45pm. She was the only lade there and was absolutely horrible...do not rent here unless you want to get treated horrible.

If I could give zero stars I would! Needed a vehicle after hitting a deer this morning and the guy…read morewas no help. Told us all vehicles were spoken for and good luck. Made no effort to help to see if any other enterprise had other vehicles. Ended up going to a different enterprise and they were very much aware of the lack of service from this guy/enterprise.

I've rented from this specific enterprise 3 times in the past 4 years. Mr. Ried D. Jinks was the…read moreonly one there each time and has always been very professional, polite, and speedy. This man needs a rai$e. My wife and i procrastinated getting up to enterprise and came in 15min before close, there were three people in the very small office waiting, the phone ringing loudly off the hook, no employee in sight just a now hiring sign in the window. Then out of no where, like a whilwind Mr. Jinks swooped in on a freshly washed car for one of the customers. This man took care of the first gentleman, the next 2 ladies with a van, then took care of us just as an impatient man came up behind us 5 min after they closed, he smiled and took care of the late man as well with no complaints and always with a positive attitude. This mans work ethic makes me want to come out of retirement and help him!

DO NOT...I REPEAT, DO NOT RENT A CAR FROM HERE!! Worst car…read morerental experience ever. The Chevy Equinox we rented already had a cracked windshield, low oil pressure at 40%, and a jacked up tire sensor system which we think is because the last person didn't rotate the wheels correctly. Be prepared to be on the phone for 6 1/2 hrs with road side assistance and Enterprise offices giving mixed answers and being transferred on the phone left and right because no one knows anything. We finally had our car towed at 2pm and were told we would get an Uber or Lyft sent to us free of charge to only have them both cancel on us twice since we were in the middle of nowhere. At that point we should of gone with the tow truck since we were stranded. After several more hours they were able finally able to secure a taxi for us to drive 40mi to the nearest Enterprise and get a new car. After talking to the nearest Enterprise they told us they had a Hyundai Kona at their location which we needed since we were traveling far. After the taxi dropped us off it turned out it was never there to begin with. We ended up getting a compact Nissan Sentra because it was better than nothing. The website and call center will say they have availability on the lot but it doesn't reflect the truth. They lie and wasted a day of our vacation. Not worth it. Run away!!!!

I would not recommend Enterprise if you are from out of town! My fiance and I made arrangements for…read morehim to pick up a car on the 22 of August when we talked to the agent he never said he needed a local drivers license to rent the car, he only said " he needed to have the card he was using in person." Which he was and did then because he was out of state he was denied a rental because he did not have a major credit card we spent $400 for him to go from mn to Texas to go to his brother's funeral. They had no sympathy, they didn't care! Uncaring, unfeeling, these people only care about themselves!

Lance Carlisle, help me with my rental... Very courteous, professional…read moreQuickly got me in a rental car! Explained everything walked me through the process! Good to go! After dropping the rental back He took me back to Gullo Ford to collect my vehicle! Five Stars severs!!!

I'd like to express my sincere gratitude to Enterprise Car Rental Conroe for consistently…read moredelivering top-tier service. I rent cars from them on a weekly basis, and every experience has been nothing short of excellent. The customer service team is incredibly professional, attentive, and always ready to help with any questions I have. A special thank-you to managers Lance and Tim, along with the entire team, for always going above and beyond. Your dedication, friendliness, and reliability make every rental experience smooth and stress-free. Thank you, Enterprise, for setting such a high standard and for the exceptional service you provide week after week. I truly appreciate everything you do. Highly recommended!-Morris

we have been a long time customer. Went to Avis to rent a vehicle and mentione that I have a 35%…read morediscount offer. The person who waited on me said, well, we have vehicles avaiable but to get your discount, you will have to arrange the rental on line. So I sat on the seating in the office and proceeded to make an on line reservation. The online service said no vehicles available, which I knew there was. I relayed this to the employee working the desk, and she said, nothing I can do about that. Offered absolutely no help at all and could care less if I rented a vehicle. I walked out, went home and signed on to Enterprise on line and within minutes had a car reserved at a lower rate than Avis. When I went to ENTERPRISE to pick the vehicle up, it was quite a different experience. The ENTERPRISE representative was professional, unlike AVIS. I was in and out in a matter of minutes. We will never ever rent for AVIS again. Enterprise is leagues above AVIS. Glad to have had the option to elect ENTERPRISE!

I had the worst experience from the manager Michelle in my life I've ever had an experience that…read morebad ,I had to call the cops to report her I am currently in the midst of getting camera footage because when I first went in the store, I was stood there for 10 minutes and I set a timer on this lady was next-door shopping. She claims she was shopping for the restroom. She had four bags or five bags as a manager You should not have a job and that was nothing compared to the type of service she gave me she was very disrespectful. We exchanged words because she didn't know her job, I kept asking her if she's going to reimburse the gas money because she made us go fill the tank up after my aunt already prepaid, Michelle the so-called unprofessional manager even made a young boy, followed me to the gas station to tell me that I don't need to put gas anymore, but he was too late because I had already put gas so when I went back inside the store asking her if we were gonna get refunded, she decided to yell and say I already did it. Prior to that I was trying to show her a picture of the gas that it was barely anything that was left for the car to be on full ,I was just trying to show her if I still need to fill it up and she goes who's next behind the line which I didn't understand because me and my aunt were still standing right in the front, so why are you screaming? Can I help the next person you're not done with us so I later found out that she was the manager that's actually very sad and I would complain every day and go up there every day till I don't see her there anymore. I will make sure I follow through with corporate supervisors, and everybody that I can. I don't like people that are disrespectful for absolutely no reason and I also don't like people that don't do their job correctly, like you are shopping during work hours you do not deserve a job. It doesn't matter if you're shopping for Avis you don't leave the store. I watched somebody came and left. She had an orange shirt on as the camera footage would show that she was upset because nobody was there. Michelle, you are unfit as a manager you do not deserve a job. I will be up there tomorrow with the police to collect the camera footage just know the day you disrespected me was the day you know not to ever disrespect a customer because I will take it the furthest legally she needs to understand they're people that hate rude managers more than anything and I'm one of them.

The car itself was almost acceptable, except that it wasn't very clean, and there was a low tire…read morepressure alert on the dashboard, but the real problem was the nightmare i encountered with billing. The first day, they debited 271$ off the bank card that they require a customer to entrust them with. Then, after i returned the car on Thursday, they leached another 70.00 out on Sunday, and another 70 monday morning. I called Hertz, and they apologized for the error, and admitted that they were only supposed to have taken 140.00 TOTAL from my account. They said they would refund the money, and that it would be credited to my account in 5-7 business days. I explained that this was not acceptable. I am a single mom of 3 kids, with 2 jobs. My budget balances on a thin wire as it is. So, she said she understood, and the money would be back in my account that day. So, yesterday, (Wednesday), not only was the $ NOT in my account yet, but Hertz had sucked yet ANOTHER 140$ out of my account!!! I called them again. They said that it was going to be released on the 2th, (over 2 weeks from now). They said they took more out because they were refunding all previous transactions, and 140 was the original amount they were supposed to take. I'm sorry I'm making this post too long, but bottom line, I'm still dealing with red tape and phone calls today, and now my bank account is negative because of this, and my bank is about to bury me in an avalanche of fees!

Actually I ended up renting from the Tomball Location. Randall and Blessing were great. My car…read morewas clean and comfortable.

The day of pick-up, they call to say they don't have a vehicle for us. Many phone calls later we…read morestill don't have a vehicle. They basically offered us a car when we reserved a standard suv. The girl told us the day before they had a 'fleet' of vehicles to choose from; we we go the next morning, day of, there isn't one vehicle on the lot. Then WE have to call other enterprise loc a turns to see what they have. Still nothing. The employee tells us that basically enterprise is false Advertising online and that they can't promise anything. So feel free to book whatever you want.But there's no guarantee you will get it. They screwed us over amd couldn't care less.... the day of our trip.....

Everyone here is always amazing. Super fast and no hassle. This will always be my go-to location!!read more