My husband was a loyal client to this specific location in which he was overcharged, DOUBLE…read morecharged, and was told different things from different people. He was asked to come for a check up on the rental which was really their way to switch OUT rental vehicles without being informed previously. In addition, I've spoken on his behalf several times and one representative refused to speak to me because I wasn't him but he was NEXT to me talking too! This location overall is unprofessional, inconsiderate, and has caused us inconvenience for months.

My first comment is how do you not have a five star rating? How hard is it to rent cars to people…read moreand do a good job? Now from my review... This company needs to get their paperwork in order. They mistakenly charged my credit card before they figured out they couldn't rent the vehicle to my daughter. The manager, Kyle assured me that the hold on my funds was only 24 hours. What a liar. Kyle doesn't know how credit works. It took five days for the release of the phone. Thanks for screwing me for five days Kyle. avoid this location

I reserved a car on Thursday morning for a same day pickup. Used the budget app to schedule pickup…read more I used a promo code to save a few dollars. They had the best pricing. Also, thought I was gonna have to extend the rental. I could do that online, which is so convenient. I was a little late getting there but they called to check right as I was pulling up. Check in was easy, papers signed and my car was ready. I waited about 30 mins but they were working hard and it was another two sets of customers in the line. I rented a Toyota Camry and it was sufficient for getting around while my car was in the shop. They washed and cleaned the car while I waited and encouraged me to check it out to make sure no scratches. We returned the car after a week and this was a great experience.

AMAZING PLACE TO RENT!Brook and Mike were very helpful and had to car ready on time with no…read morecomplications

I was sure I'd already done a review, but then I realized I had only done one for the Bryan…read morelocation. I was visiting Houston at the end of March. I flew in from College Station (my brother is a pilot) & when I returned home my car was totaled due to flooding. I was right in the middle of moving & all of the sudden I have no car! I rented one through my insurance company & returned it to the Enterprise located on FM 529. They were really nice & easy to work with. Fast forward a few weeks & I still haven't replaced my car. My son was graduating from TAMU & I needed to rent a car. I reserved one online & they reached out to me by phone making sure the car that was available was ok. I needed a mid size car & it was perfect. There were a few issues with the vehicle, but the folks at this location really took excellent care of me. I'm not sure when I'll replace my car, but I do know that I'll return Enterprise until I do.

Absolutely pathetic! Phone is ringing for 5 minutes and neither person picks it up, not once, not…read moretwice but 10 times. I've been waiting 5-minutes more for the last hour. Such a f-up. A+ for incompetence. If insurance hadn't arranged this I would have gone somewhere else.

I've rented several vehicles from here over the last 4 months. I am continually impressed with…read moretheir professionalism and courteousness. Each time, I've had the pleasure of working with Eddie. He has a great attitude and is thoughtful. On several occassions he has made recommendations to help me save money on my rentals. (Hint, make an online reservation) He took the initiative to enroll me in their rewards program because of all my rentals, which will help me in the future! I also admire his efficiency and the speed with which my vehicles have been ready. I would recommend Eddie and this Avis location to anyone.

This place is so great! I rented a car by myself for the first time ever and after a lot of…read moreresearch and recommendations, I decided on this Avis location. This is a 20 minute drive for me but the Yelp reviews on the 2 Avis locations closer to me were bad enough to scare me away. After all was said and done, the drive to this location was completely worth it. The customer service was extraordinary which is something that is hard to come by it seems. The gentleman who helped me was so straightforward and quick but he was also funny and nice. Clearly a really good guy. And if that wasn't enough, the car we rented was great. He gave us a free upgrade and the car was clean and comfortable. On top of that, the price was really great, a good $100 less than the major competitor. I booked online and it was super easy and very user friendly. I can't say enough good things about this place, this is definitely going to be the only place I rent from!

Only Jersey Village Location I will review on…read more Danielle manages the site professionally. I prefer this site above others. Clean and reliable vehicles. Professional staff. Never an issue here. I recommend this location and location acknowledgement for maintaining excellent customer service

Since they changed management their customer service and personnel have greatly Improved. I had to…read morerent from them over this past month while my personal vehicle was in the body shop being repaired. These girls went out of their way to provide me with a 2 week rental in a pick up truck for the same price I could have gotten a midsize vehicle. I am extremely grateful for the way they managed to taylor to the customers needs... Thank you for excellent customer service.

Ronnie has the best customer service very professional very attentive…read more We really enjoyed the drive. We will be back. Thank you- Ronnie

The mouth breather in the front is absolute shit. He was horrible. Rude and lacks customer service…read more I hate using enterprise.

Efficient, professional customer service. Adheres to COVID safety precautions. Great prices and…read morerates. Good vehicle selection

Terrible place. Do no recommend. Cars are all scratched and dirty at least for me when I got my…read morecar. I picketed up the car at 5 and the car had just got dropped off from another customer at 4 because the paper work was left in the car. No one answers the phones I finally got someone right now and they put me on hold and been on hold for 10 minutes.

Small, friendly neighborhood Avis. While it might be convenient if you're close by, the smaller…read morelocation also means there are fewer available cars and fewer options if something goes wrong. When I picked up and dropped off my car, only one person was working. While they were very friendly and did their best, they could easily become overloaded when multiple people show up. When I picked up my car, I waited ~20min for the two parties ahead of me, which is reasonable, but I could also drive 20 min away to another larger location in that time. Avis cars are typically cleaner and have lower mileage than other neighborhood rental agencies. Check to see if your car insurance covers rentals, as it's certainly more expensive if you get it from Avis.

Good service. Smelly car…read more The customer service was good and quick. The car I was initially showed has a flat tire lol. Not a problem, just glad I saw it lol but I wouldn't have gotten far Lolol. The lady got me another car that smelled really bad. I had to use air fresher because it smelled like sweat. I don't know how thorough they are cleaning the car but I hope they do a better job next time.

The so called Manager there, Brittany is such a liar and is extremely rude and unprofessional as…read morehell! This place will charge you for items you didn't request and will send you to the great beyond to clear the matter. I'll never rent from this location or Avis ever again. Extremely poor customer service! Distasteful and NOT trustworthy whatsoever!

I read previous reviews and honestly not sure what they're talking about, the lady working the…read morecounter on Sunday around 11am...forgive me I do not recall her name, but she had snazzy frames. Was very Friendly and answered all of my questions. The car was in excellent condition and smelled good.