I had a good experience picking up a rental. Donald helped me and did a thorough check of the…read morevehicle. The vehicle was nice but had a ton of spots on the seats. Donald said they sprayed them down since they were so light. I would not be held responsible. Otherwise the car was new and drove well. Returning it was easy too, dropped off and got the emailed receipt.

Donald is the man..... great customer service!!!! Need a car he got you!! They didn't have the car…read moreI wanted and he hooked me up with an upgrade..

Only Jersey Village Location I will review on…read more Danielle manages the site professionally. I prefer this site above others. Clean and reliable vehicles. Professional staff. Never an issue here. I recommend this location and location acknowledgement for maintaining excellent customer service

Since they changed management their customer service and personnel have greatly Improved. I had to…read morerent from them over this past month while my personal vehicle was in the body shop being repaired. These girls went out of their way to provide me with a 2 week rental in a pick up truck for the same price I could have gotten a midsize vehicle. I am extremely grateful for the way they managed to taylor to the customers needs... Thank you for excellent customer service.

Terrible place. Do no recommend. Cars are all scratched and dirty at least for me when I got my…read morecar. I picketed up the car at 5 and the car had just got dropped off from another customer at 4 because the paper work was left in the car. No one answers the phones I finally got someone right now and they put me on hold and been on hold for 10 minutes.

Rented a Rav4 for 24 hours for 58.80 picked up Sunday 12 pm returned the following day Monday at…read more2pm was charged 86.30 for 2 hours late. I rent several vehicles yearly due to travel and to keep mileage down on my personal vehicles, chose you as you were open Sunday only to be charged for 3 days rental Never again

My husband was a loyal client to this specific location in which he was overcharged, DOUBLE…read morecharged, and was told different things from different people. He was asked to come for a check up on the rental which was really their way to switch OUT rental vehicles without being informed previously. In addition, I've spoken on his behalf several times and one representative refused to speak to me because I wasn't him but he was NEXT to me talking too! This location overall is unprofessional, inconsiderate, and has caused us inconvenience for months.

My first comment is how do you not have a five star rating? How hard is it to rent cars to people…read moreand do a good job? Now from my review... This company needs to get their paperwork in order. They mistakenly charged my credit card before they figured out they couldn't rent the vehicle to my daughter. The manager, Kyle assured me that the hold on my funds was only 24 hours. What a liar. Kyle doesn't know how credit works. It took five days for the release of the phone. Thanks for screwing me for five days Kyle. avoid this location

I was honestly very worried after reading the reviews, but they were so kind and quick!…read more They kindly drove out to my house to pick me up to get my rental and offered to drop me off when I turn bring it back in a few days. They explained everything in detail and patiently answered all of my questions. The car I got is practically brand new and exactly what I had asked for. I can't recommend this place enough. It was a great experience.

Worst experience, manager complaining about switching out the vehicle when it's all the same…read morecompany. Rude and unprofessional would not recommend

Do NOT rent from this location. Terrible customer service, terrible attitude, rude employees, I…read morecould keep going. Went to pick up during operating hours. No one was there with the door locked. Waited half an hour until finally some one showed. No apology for making us wait and acted like they were doing us a favor by showing up at all. Went to return the car and once again no one there and the doors were locked. Waited almost an hour for someone to show up. There were two employees both had left the store unattended for almost a hour. When I told them they needed more help that we had been waiting for almost an hour Her response was "oh well". She was rude, arrogant, and couldn't care less about the customer. I even tried calling the one 800 number while we were waiting. They tried to contact the store and could get a hold of no one. They told me to just leave the keys inside the car and lock the door. That's totally unacceptable. I'm not gonna be responsible for their negligent and running their business.

HORRIBLE HORRIBLE PLACE!! Be aware!!! SCAMMERS!!! Don't…read morerent from this Hertz!! This was my first experience having to rent a car and my worst experience ever. Im very inexperienced in this area and didn't know what to expect, and of course they took advantage of it. They see you come in and all they see is dollar signs.I was not explained thoroughly on how their insurance works and didn't even know I could decline it. I was told they were going to put a $162 hold on my credit card and returned when I returned the rental. Today when I returned the rental they charged me $1029!! Because they say I signed that I agree to pay this insurance fee DAILY for as long as i had the rental.

I was sure I'd already done a review, but then I realized I had only done one for the Bryan…read morelocation. I was visiting Houston at the end of March. I flew in from College Station (my brother is a pilot) & when I returned home my car was totaled due to flooding. I was right in the middle of moving & all of the sudden I have no car! I rented one through my insurance company & returned it to the Enterprise located on FM 529. They were really nice & easy to work with. Fast forward a few weeks & I still haven't replaced my car. My son was graduating from TAMU & I needed to rent a car. I reserved one online & they reached out to me by phone making sure the car that was available was ok. I needed a mid size car & it was perfect. There were a few issues with the vehicle, but the folks at this location really took excellent care of me. I'm not sure when I'll replace my car, but I do know that I'll return Enterprise until I do.

Absolutely pathetic! Phone is ringing for 5 minutes and neither person picks it up, not once, not…read moretwice but 10 times. I've been waiting 5-minutes more for the last hour. Such a f-up. A+ for incompetence. If insurance hadn't arranged this I would have gone somewhere else.

I was treated very disrespectfully by multiple people at this location, including the manager of…read morethe store. The area manager is not an effective leader and the way the store employees, and Mr Williams, treat people is inexcusable. Take your business where customers are not treated like trash.

My car insurance referred me to Enterprise Car Rental. Although I was the only customer in the…read moreEnterprise office to pick up my rental car while mine was being repaired. The Enterprise employee stopped serving me & continued to address a series of 6 customers who arrived after me. I waited until the 3rd set of clients who arrived after me were attended to. By then I was understandably annoyed. When the Enterprise agent was attempting to sell a woman who was picking up a rental Enterprises' pricy car insurance. already disgruntled over continuing to be ignored I mentioned to the customer. If she has full coverage on her own she doesn't need to to purchase additional car insurance with Enterprise. Everything went down hill from there. The Enterprise agent refused to assign a rental car for me. Since it was a warm day I had left my insurance coverage proof at home in my jacket pocket. When I informed the Enterprise agent that my car insurance company had reserved a rental car for me at this exact place, and she should be able to access my policy number with the info provided. Nonetheless, the Enterprise agent continued to serve other customers who came in after me. After a hour of waiting I asked what the holdup was. Meanwhile I had called my claims adjuster. Who told me my car insurance policy number was accessible with the information Enterprise had given them when the rental car was reserved for me. Nevertheless, the Enterprise agent would not assign a rental car to me. Even after I had called my car insurance co. & wrote down the policy # to show them. Clearly I was being 'punished' for exposing all rental car agencies lies & misleading information about the need for costly superfluous car insurance. Undoubtedly a large part of the car rental industry's bottom line is this dubious business practice. To deceive & defraud their clients by selling them their unnecessary expensive car insurance they don't need. The whole reason for this fiasco was an Enterprise agent who decided to be a vindictive a-hole after she lost her commission based on lies & deception. If I hadn't been made to wait an hour while others who came in after me were served, I probably wouldn't have exposed their scam to begin with. Tomorrow I will have to drive 23 miles one way to the auto repair shop & repeat the entire process once again with another car rental place. This in depth comprehensive review explains my one (1) star rating in detail.

I don't understand the negative reviews because I have had an amazing experience with this…read morelocation. The gentleman who drove the courtesy car to pick me up at the repair shop was kind and talkative, and Jonathan handled getting me into a rental very courteously and professionally. I had maybe a 10 minute wait at pickup and he was very unnecessarily apologetic about it. I'm extremely happy with my rental vehicle and have had nothing short of a positive experience.

AWFUL EXPERIENCE! STAY FAR AWAY FROM THIS LOCATION IF YOU CARE ABOUT YOUR TRAVEL PLANS!…read more1. The rental I PREPAID for nearly 2 weeks in advance for, wasn't available and the location made little to no effort in assisting me to find another. And only presented me with the option to PAY EXTRA for a rental size I did not need and inconvenience that they caused me! I was 4 hours late to my destination and they gave me run around BS as to why they couldn't upgrade me as an apology for the inconvenience. 2. After 4 hours of hell, The car that they eventually decided to waive and allow me to rent was filthy and had only 26 miles of gas in it! I bet you can imagine how I felt. The lack of consideration, professionalism, and the poor attitudes from Sage (who claimed to be assisting this location from another Hertz location) was terrible. She mocked me about my situation, Deliberately gave me the wrong phone number to corporate and caused an issue that could have only lasted up to 30 mins to drag for OVER 4 HOURS! I lost nearly 1/3 of my vacation that I had to take off work for and spent it arguing and waiting, driving back and forth to and from this god forsaken location to finally have the upgrade fee waived had it been done THE FIRST TIME! I will never go back to this location again and I won't be renting with Hertz ever again. I'd rather take my chances with Enterprise