I had an outstanding experience with this Enterprise location, and I especially want to recognize…read moreKayvan Afshar for his exceptional service. From start to finish he was incredibly helpful, professional, and efficient. He made the entire process smooth and stress-free, answered all my questions patiently, and genuinely cared about making sure everything was handled correctly. Not only was he great, but the entire staff was friendly, welcoming, and quick to assist. You can really tell this team values customer service. I truly appreciate the attention and kindness I received -- this was easily one of the best rental experiences I've ever had. Highly recommend this location!

I worked with Christana the Assistant Branch Manger and she was amazing. Her customer service was…read moreexcellent and very professional. I appreciate her authenticity and her personality.

Avoid this location and actually anything to do with Hertz. Had a reservation from a month ago....I…read morecalled to confirm, she put me on hold then disconnected(Dot). When I called again, twice, got voice message they were closed for holidays and will reopen Dec,. 26. Called "customer service" person named Anne. She said maybe at the airport, of course it will cost a lot more. Customer Loyalty? Gold member? No such animals with this switch and bait rodents.Pitiful and its no wonder they are closing so many locations and laying off employees that actually cared for customers.

I spoke with corporate and they have refunded me and gave me points for having to deal with such an…read moreawful human being. Apparently there's already an investigation underway for her. Anyone that feels disrespected, call corporate please! Initially I was angry and upset but her having me sent to a different location worked out in my favor. Thanks Datiana.

I cannot recommend enough SON NGUYEN, Assistant Branch Manager at Enterprise. My family and I were…read morein a stressful situation trying to find a large SUV so we could attend my doctoral graduation at Baylor University. Because it was close to the World Cup, almost every rental location was fully booked with tourists, and after visiting multiple places, I honestly started to lose hope. After a short conversation, Son immediately understood what my family needed. He recommended a Chevrolet Suburban for its spacious interior, room for two baby car seats, comfortable seating for additional family members, and a large trunk for all our luggage. It turned out to be the perfect choice for our trip. What truly stood out was Son's professionalism and kindness. He took the time to walk me through the SUV's features, carefully inspected the vehicle with me, and made sure I felt comfortable before leaving. Knowing that we had less than an hour before heading out of town, he also sped up the checkout process to help us get on the road quickly. Most importantly, Son went above and beyond by finding me an excellent rental rate as a graduation gift. That level of care and thoughtfulness meant so much to me and my family. I went from feeling completely hopeless with no vehicle available to driving one of the best SUVs I could have asked for during such an important moment in my life. Thank you, SON NGUYEN, for your outstanding customer service, professionalism, and genuine kindness. You turned a stressful situation into a memorable experience for my family. Enterprise is lucky to have someone like you leading the team.

Joel, Aakim, and Zach were all great. Every time I come to this location it's clean and tidy the…read moremanagers and assistants all are welcoming and try their best to provide the ultimate service. You guys are always awesome. Thank you for all your help.

Do NOT rent from this enterprise location. They are making an allegation one week after we turned…read morethe car in that the car was damaged. That is against Enterprises own policies because I spoke with the corporate office. According to their policy, they have to tell you before you leave the location. This is an unauthorized claim, I spoke with Geico and they confirmed it. I called the local office and spoke with two people who said that this is a training facility. Case in point the employees don't even know what they're doing. I spoke with the manager and he said he's only been there for two months and didn't know how to help he said. Completely untrained and unprofessional.

I was hit in an auto accident and needed help working with insurance to get a replacement for my…read morework truck. The assistant manager Esmeralda went above and beyond to help me get the rental I needed. She was friendly, professional, and super helpful even when things got tricky with the reservation. I will 100% return to this enterprise location any time I need a car.

Thirfty staff was very unhelpful, staff was sitting around, unwilling to do their job, burning time…read morebefore their shift was over. No service, and definitely no smile, they didn't honor by vehicle requested or better, very small selection on property, and cars smelled of cigarettes and other grassy products. I waited 24 minutes before i was even attended by the Dollar attendant at the other end of the counter, which had seen me waiting around. I will never return to this location and no one else should be subjected to do so either

I was going to post my complaint about Thrifty/Dollar(same desk, same company), but I see there are…read moredozens of similar reviews on here that are almost identical. All with someone from Thrifty apologizing and saying they will look into it. There's a reason Thrifty/Dollar has by far the worst reviews of any car rental company at Houston's airport(and maybe any airport). The one problem I didn't have was a long line to wait in. I had prepaid my rental through AmEx's travel service and it said all charges and fees were paid. When I got to the counter the agent asked for my DL and credit card. I declined the prepaid gas and extra insurances because AmEx already covers rental car insurance. Of course the chip on my new AmEx card wasn't working so he said I couldn't use it. I pulled out a Visa and he charged a $200 deposit PLUS another $159 for insurance even though I had declined it. He said my credit card wouldn't cover it even though AmEx specifically covers it. I was about to leave and go to another counter but he pointed out that since my reservation was prepaid that I couldn't cancel it!! So I took their outrageously overpriced insurance (it was for a 3 day rental) and went to the aisle to pick a car. An attendant had just dropped off a Toyota Sentra. I got in but noticed it looked worn with 25,000 miles and smelled of stale cigarette smoke. There was a Kia Soul next to it but someone had noted there were ignition problems in a grease marker on the window. So I went to the next car, another Toyota Sentra, but it seemed to have a dead battery since nothing came on. The only other car was another Kia sedan that had even more (38,000) miles on it than the first Sentra. So I went back to the Sentra with the stale tobacco smell. So I am going to spend all my free time for the next few days harassing AmEx to convince them not to offer Thrifty/Dollar rental cars. For all the customers smart enough to check reviews in advance, do yourself a favor and pick ANY OTHER rental car company.

I've been disputing this charge since November and just wasted my time making a fourth visit to…read moreEnterprise. The manager flat-out refuses to issue my refund. The so-called customer service number provided through this review is a complete joke--I called and emailed on December 11th and, unsurprisingly, never heard back. Do yourself a favor and stay far away from Enterprise. This company is an absolute nightmare to deal with.

We have reservation for rental car with confirmation. They told us no car to fulfill the…read morereservation. What upset me more is they didn't call us at all. If my husband didn't call them before we head out we would have wasted a trip. They don't have sympathy for anyone. Because it is not their family who needs car for spring break road trip. Just plain bad business! Lisa, you responded my review by trying to justify this mess. You used "open ended reservation " as business nature, which to me is an excuse. If you can't fulfill your reservation, why you confirm this reservation. If you don't have inventory why you don't contact customer? Everything is excuses. You know what I think is the truth? You raised up the price and lend the car to the next customer who is willing to pay more. That's the ugly truth!

Excellent customer service, purchased my 2024 Tesla from this business. I will be back soon. 10/10…read morewould recommend!

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