I had an outstanding experience with this Enterprise location, and I especially want to recognize…read moreKayvan Afshar for his exceptional service. From start to finish he was incredibly helpful, professional, and efficient. He made the entire process smooth and stress-free, answered all my questions patiently, and genuinely cared about making sure everything was handled correctly. Not only was he great, but the entire staff was friendly, welcoming, and quick to assist. You can really tell this team values customer service. I truly appreciate the attention and kindness I received -- this was easily one of the best rental experiences I've ever had. Highly recommend this location!

This is a great location from which to rent a car. Chris, the young lady who runs this location,…read morewas very helpful and professional. Overall, this was a great experience, particularly from this specific Enterprise location.

I was recently involved in a car accident and was very reluctant to use Hertz and my rental car…read moreprovider due to a previous experience with another branch. My experience here was great! The team here was very professional and friendly! They picked my up on time and when I arrived at the branch it was clean (just need some me cosmetic repairs) and so were their vehicles. I felt very comfortable riding in my rental. Thank you to the staff for your professionalism and service to ensure a wonderful experience for your customers.

Avoid this location and actually anything to do with Hertz. Had a reservation from a month ago....I…read morecalled to confirm, she put me on hold then disconnected(Dot). When I called again, twice, got voice message they were closed for holidays and will reopen Dec,. 26. Called "customer service" person named Anne. She said maybe at the airport, of course it will cost a lot more. Customer Loyalty? Gold member? No such animals with this switch and bait rodents.Pitiful and its no wonder they are closing so many locations and laying off employees that actually cared for customers.

Super efficient and nice guys working there. One of the better rental drop off experiences I have…read morehad. Would recommend this place

Trevor the assistant manager was incredibly helpful with the rental process. My car I was provided…read morewith was very clean and brand new I will certainly be coming back to this location in the future.

I rented a car in a different city, but had an electrical issue. I was able to show up and switch…read morecars at this location and still return it back at my original pick up location. They were super friendly & efficient about the whole situation. It only took 20 minutes out of my vacation, which was greatly appreciated.

They couldn't rent us a car with a foreigner debit card even with a local driver license and with a…read morereservation. Lost 2 hours back and forth

Thirfty staff was very unhelpful, staff was sitting around, unwilling to do their job, burning time…read morebefore their shift was over. No service, and definitely no smile, they didn't honor by vehicle requested or better, very small selection on property, and cars smelled of cigarettes and other grassy products. I waited 24 minutes before i was even attended by the Dollar attendant at the other end of the counter, which had seen me waiting around. I will never return to this location and no one else should be subjected to do so either

I was going to post my complaint about Thrifty/Dollar(same desk, same company), but I see there are…read moredozens of similar reviews on here that are almost identical. All with someone from Thrifty apologizing and saying they will look into it. There's a reason Thrifty/Dollar has by far the worst reviews of any car rental company at Houston's airport(and maybe any airport). The one problem I didn't have was a long line to wait in. I had prepaid my rental through AmEx's travel service and it said all charges and fees were paid. When I got to the counter the agent asked for my DL and credit card. I declined the prepaid gas and extra insurances because AmEx already covers rental car insurance. Of course the chip on my new AmEx card wasn't working so he said I couldn't use it. I pulled out a Visa and he charged a $200 deposit PLUS another $159 for insurance even though I had declined it. He said my credit card wouldn't cover it even though AmEx specifically covers it. I was about to leave and go to another counter but he pointed out that since my reservation was prepaid that I couldn't cancel it!! So I took their outrageously overpriced insurance (it was for a 3 day rental) and went to the aisle to pick a car. An attendant had just dropped off a Toyota Sentra. I got in but noticed it looked worn with 25,000 miles and smelled of stale cigarette smoke. There was a Kia Soul next to it but someone had noted there were ignition problems in a grease marker on the window. So I went to the next car, another Toyota Sentra, but it seemed to have a dead battery since nothing came on. The only other car was another Kia sedan that had even more (38,000) miles on it than the first Sentra. So I went back to the Sentra with the stale tobacco smell. So I am going to spend all my free time for the next few days harassing AmEx to convince them not to offer Thrifty/Dollar rental cars. For all the customers smart enough to check reviews in advance, do yourself a favor and pick ANY OTHER rental car company.

I've been disputing this charge since November and just wasted my time making a fourth visit to…read moreEnterprise. The manager flat-out refuses to issue my refund. The so-called customer service number provided through this review is a complete joke--I called and emailed on December 11th and, unsurprisingly, never heard back. Do yourself a favor and stay far away from Enterprise. This company is an absolute nightmare to deal with.

We have reservation for rental car with confirmation. They told us no car to fulfill the…read morereservation. What upset me more is they didn't call us at all. If my husband didn't call them before we head out we would have wasted a trip. They don't have sympathy for anyone. Because it is not their family who needs car for spring break road trip. Just plain bad business! Lisa, you responded my review by trying to justify this mess. You used "open ended reservation " as business nature, which to me is an excuse. If you can't fulfill your reservation, why you confirm this reservation. If you don't have inventory why you don't contact customer? Everything is excuses. You know what I think is the truth? You raised up the price and lend the car to the next customer who is willing to pay more. That's the ugly truth!

Excellent customer service, purchased my 2024 Tesla from this business. I will be back soon. 10/10…read morewould recommend!

From the owner: We Are The Car Plug 247 Providing you with all of your auto need's Auto Sales, rental cars, and…read morefinancing come & connect with the plug