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    George Bush Intercontinenetal - Terminal D

    4.0 (2 reviews)

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    11 months ago

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    George Bush Intercontinental Airport - Terminal C

    George Bush Intercontinental Airport - Terminal C

    3.1(222 reviews)
    0.5 miIAH Airport Area

    I'm extremely disappointed with my experience at baggage claim in Terminal C around 9:30 PM…read moretonight. The older woman working the baggage service desk was less than helpful and unnecessarily confrontational. When I asked for assistance regarding my checked bag after changing to an earlier flight, she told me it was "my job to know the baggage rules" and that she didn't want to help because she didn't want to risk getting fired. She stated, "United is looking for ways to fire the older people," which was both unprofessional and concerning. I'm just needing help with my families bags. She continued on and on how I should know the fine print before switching the flights and there's nothing she can do, which seemed like a cop out for being lazy. Earlier, United gate agents in SLC had asked for volunteers to move to an earlier flight due to delays out of Salt Lake City. We were told our bags would make the flight and, if not, they would be delivered. Based on that information, we agreed to switch flights. At baggage claim, instead of helping resolve the situation, she criticized how I keep my claim tickets stickers stuck on the back of my passport wallet. I store them on the back of my passport wallet (not on my passport itself), and I had to show her this after she questioned me about it saying it wasn't allowed on the passport. Why this was even a conversation I'm not sure, but I'm a seasoned traveler. I ultimately called customer service myself, and within 10 minutes they arranged luggage delivery without issue. United, if customer service is truly a priority, this is not the standard that should represent your baggage service team. Makes me want to cancel both our credit cards and fly a different airline.

    Is it surprising that there is a gate full of people waiting to go to CLE at 7am on a Sunday?!?…read more Maybe not - maybe we would expect this to anywhere - especially a large Northern Ohio place like CLE! The terminal is clean and spacious - the folks are nice and friendly and I'm ready to fly the "Friendly Skies" for a week of work ahead!

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    George Bush Intercontinental Airport - Terminal C - Greetings! (DuLaney)

    Greetings! (DuLaney)

    George Bush Intercontinental Airport - Terminal C - Family (Anguilu)

    Family (Anguilu)

    George Bush Intercontinental Airport - Terminal C - Women's bathroom in Terminal C at IAH - spacious and clean

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    Women's bathroom in Terminal C at IAH - spacious and clean

    George Bush Intercontinenetal - Terminal D - airportterminals - Updated May 2026

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