when I arrived to get the car, which is located downtown in a parking garage, which gives you a Erie feeling! The car was filthy. The front seat had red stains looks like bloodthe backseat had stains as well! I didn't keep the car for the entire reservation because I felt dirty! I returned the car ASAP and canceled the membership! I wouldn't advise anyone to rent a car through zipcar! Everyone will know it's a Rental car because they put zip car stickers all over the car which is hilarious! Never ever again! read more

* * * * * * WARNING * * * * * * * If you are running late returning the car and you do not have the money to extend the reservation, DO NOT TURN THE GAS OFF and DO NOT CLOSE ALL OF THE DOORS until you get the car back where it belongs. Because if you turn the gas off after your reservation has expired, the car will not turn back on until you pay again. It's a toss up whether your car will be at the location or not. Read the other reviews. We ALL can't be lying. Do it at your own risk. I had to walk over a mile in the hot sun to track down another zipcar, because the original car never showed up. Yes, they charge a $50 late fee, but most people don't care about paying that. I had a TON of errands to run that day, so I didn't return my car on time on time either. Perhaps, if it had not taken nearly two hours to get a replacement car, I would have been able to turn it in on time. One place that I REALLY needed to get to was closed by the time I got there. Just use a regular car rental company if you need dependability, because there is nothing dependable about Zipcar except the late fees. Oh, and the customer service reps are NOT in the United States and English is not their first language. So, calling them to about anything will be challenging or a complete waste of time depending on who answers the phone. Go to a regular brick-and-mortar rental company if you are an ADULT with ADULT business to take care of. Or use Uber or catch the city bus. * * * * * * AGAIN * * * * * * If you are running late returning the car and you do not have the money to extend the reservation, DO NOT TURN THE GAS OFF and DO NOT CLOSE ALL OF THE DOORS until you get the car back where it belongs. Because if you turn the gas off after your reservation has expired, the car will not turn back on until you pay again. read more

I went to New York and I needed a car I signed up for Zipcar. They asked me when did I need the car how long I needed and what type of car I needed. I needed a seven passenger van. I signed up for seven patches the van and I said I needed it that day. Well, they said no problem just join I joined then after I join right after I gave my credit card they told me I can apply for a car within two days Which I said I won't need a car in two days so I just canceled the membership the next thing I know I was charged $25 for the application fee which I was not told about this is a clearly Jip place scam audaces I will never use zip and I pray that whoever reads this never apply for zip car rental. They are a Jip scam audaces read more

Highly unprofessional! The garage was closed when we tried to return the car, we drove around past our return time trying to locate a garage to drop the car off. The agent sent us to two locations and no one was there to help. I had to pay to park the car in a nearby garage, and they did NOT reimburse me like they said. By the time I got home, they were closed! Disgusting! read more

After several cases in which I reserved one of your vehicles (the most recent being in the last hour), the car was not at the location it was supposed to be and never arrived despite having waited at the location for well over an hour. This has resulted in well over $1000 in charges ranging from rideshares to having to expedite shipping packages to my clients over the 3 separate occasions this has happened. Now when I call customer service I am on hold for 50+ minutes before I reach an agent who puts me on another hold to speak with a manager, and then the call drops. I wouldn't typically reach out to the company via social media for something like this, but I cannot get ahold of anyone from your company that can help me. This has been not only an inconvenience to me, but a financial issue to my clients as well. If there is anyway you can direct me to someone within the company that can provide direct assistance I would very much appreciate it. I would very much like to avoid escalating this issue any further, but without appropriate assistance I fear I may have no other recourse. On the rare occasion when the car I reserved was actually at the designated location, I found not 1, but 2 crack pipes in the glove box. read more

My husband's phone broke and it had our reservation number. We were pretty sure we booked a car under Zipcar. When we called to verify, we waited 10 mins on hold. When someone answered the phone, they asked for an account/ reservation number. I told the man that I don't have that information and I was just trying to verify that we had a reservation today. The man said he could not tell me without the number. I told him again and again that I do not have that information. He told me to have a great day and hung up on me. This is a horrible business and I'd rather hitchhike than deal with this crap. read more

Absolutely horrible, irresponsible customer service! I was locked out of the car for over 3 hours because the app does not work in underground parking lots in Washington DC. The staff could care less, I called repeatedly for help and they told me they would call me back in 20 mins. I would have left the car but my personal items were in the car. I HAVE NEVER CURSED OUT A CUSTOMER SERVICE REPRESENTATIVE BUT I DID THAT DAY!! After 3 hours I called my own tow truck to open the car. The tow that they claim they were sending never came. Still waiting to be reimbursed for the tow and the uber. PLEASE USE ANY OTHER METHOD OF TRANSPORTATION. This is extremely dangerous if you are a woman traveling alone. read more

I use this services several times. But last two time cars broke or never start. The first time the car run out battery and they told me I cannot used it and they cannot assign me another car so I was left without help. I have to went to enterprise and beg for a car because all companies was out of cars. And the second time the car is overheating and I was waiting for 2 hours for Zipcar to pickup the car in order to assign a new car read more

Excellent customer service was provided by Alaina Gray. She made what could be considered a very difficult process very simple and enjoyable with her positive attitude. She suggested I join and I did! My partner was very frustrated with his account suspension and she cleared it up and was very honest and kind throughout the process. We are both very happy to be zipcar members! read more

I would give a minus one hundred if possible. I am very disappointed in your customer service`s professionalism. The car I booked (Ford Escape Hollyroller) for a driving test almost 3 weeks before the test, was switched 2 times to a different car. I took this exact car only for purpose of having it for my exam. I have been using only this vehicle with multiple reservations for the past month. I wanted to get used to it and be comfortable with the vehicle, before going through such a stressful thing. I hoped for a pleasant experience with the company and, in the end, I am stressed out by the situation, when I should not worry about the car at all. I contacted Zipcar 3 times starting as early as October 15th, 2016, requesting the car for a driving test. Multiple employees have told me that the car is OK, documents are OK and I will get both for my test on November the 2nd. Nobody ever mentioned that something is wrong with documents until yesterday, October the 27th. The assistant, name is Hope, first, told me there is something wrong with the insurance, then told me that something is wrong with the registration. It is less than a week till my exam and it is rather stressful and exhausting to handle this situation, created by lack of professionalism. My work and study progress are tremendously affected by this situation. It makes me frustrated, when I should have a pleasant experience with Zipcar that I hoped for, applying for a membership. Speaking about this situation, I talked to a manager yesterday October the 27th 2016, name is Rubin, who insured me that your Zipcar member services team will provide me with a clear explanation what is wrong with the car and its documents. Which it did not do. It is my right to know if I was operating a zipcar vehicle that lacks required documentation. I am more than concerned about my wellbeing and life safety now, using the services of the company. How can a car be driven if it doesn`t have all of the required documentation as liability insurance, registration and state inspection? The answer is: it cannot be driven. The company puts their customers` lives and safety in danger and does not want to cooperate at all! I am curious exactly what documents on this car are missing. The car should have up to date liability insurance coverage, state inspection and registration. As a zipcar member and a frequent driver of Ford Escape Hollyroller I am concerned about the availability of these documents for the car. It is illegal to drive a car without those documents. I am not clear about what is missing that does allow me to drive on the streets of Houston, but does not allow to take the car for the driving test at DPS. read more

I would give them 0 stars it it was possible. This company has the worst customer service and policies in place that are nothing more than profit padding unreasonable fees. I loved using Zip and spent an average of about $400 to $500 a month sometimes and was even told by a member of the fleet service team that I was the number 1 Zip Car user in Houston. I received late penalties on 3 different occasions even when I called and tried to extend my reservation. 2 of them were due to billing problems with their credit card processor which for some unknown reason would get declined by my American Express account. Every time this happened the charge for any outstanding balance would always go through the next day or the next time I rented. When I called them and tried to explain it to them they would just say I needed to use another credit card which I do not have. One time I was charged $200 for being 3 and half hours late even though no other member was adversely affected and I tried to extend and even spoke to customer service. The overseas customer service reps are rude and always tell you the most important rule of car sharing is to return and time and this IS NOT A CAR SHARING SERVICE it is a CAR RENTAL SERVICE. Zipcar owns the cars and the members PAY TO RENT THEM and because there is no-one there to check in the car and verify milage, time, cleanliness etc.. they rely on members to police each other and will charge you cleaning fees and low gas fees based on another user reporting it. On another occasion the text back service to extend which I used almost every time I extended didn't send me a verification but since I often got the verification message 30 minutes to an hour after I texted I figured the extension went through and I still get billed $150 for being an hour and a half late even though once again no other member was affected. The screenshots of my extension texts with timestamps didn't help either. Now this next action is how their policy which is strictly enforced caused me to be banned from the service and property loss / damages to myself for thousands of dollars. I rented a Ford F150 pick up truck to use for moving. The original rental was for a day but it took much longer than I expected So I extended for another day which went fine then when I still wasn't finished I extended an hour a few more times until someone else decided to reserve the truck and I couldn't extend. Unfortunately I was in the middle of taking the last bit of my belongings and had them loaded in the truck. I spoke to customer service and explained the situation and apologized and gave her an estimate of how long it would take me to unload the truck and bring it back. This was at 1 a.m. in the morning and when I came back out to the truck and opened the door the alarm started blaring and my zipcard would not turn it off also the key didn't work and the car would not start. I called zipper and found out that when I vehicle is late the remotely disable the ignition and alarm it making it impossible to return it. They agreed to extend for an hour but once again Amex declined the transaction so zipcar refused to allow me to get my belongings out of the vehicle or return it., I called Amex and was told I had to verify my account with the fraud prevention department which didn't open till 8 in the morning. I had to leave my belongings in the truck and take a taxi to my new apartment. The next morning I showed up at the Zipcar office to try and speak to someone in person to get this resolved and get my property back but nobody was there. I called numerous times and no-one from their overseas call center would help me and finally I got ahold of someone from the domestic call center who was investigation the situation when I see the truck pull into the location empty, I hung up the call to talk with the guys in the car who were from the Zipcaar fleet services team and was told my belongings were unloaded from the truck and left in the parking lot. I was also told that my account was suspended and I would longer be able to use the service. I never got my belongings back and I have a $500 bill from zipper for the cost of retrieving the vehicle. They could have simply allowed me to unload the truck and take it back but by them locking me out it caused my account to rack up hours of late fees and I lost my personal property. read more

Really good customer service. I used a car for the first time in San Diego last week - easy, fast, convenient. I'm really happy with it.

Horrible customer service. Have repeatedly sent emails, was on hold for over 70 minutes, requested someone to call me back from membership....but of course they have not!!! read more

I agree with the previous comment worst customer service ever. 2. Car would not start request for a jump start took one hour. 3. Logo on the car is a turn off imagine you need to go for a business meeting and you show up with a mazda paint in green ZIP CAR looool i think i said enough read more

NOT READY FOR PRIME TIME !!! This company's unique concept for car rental was very appealing and that was why I decided to pay a monthly fee to reserve the right to rent a car from this car rental company with a unique niche in the market place. Unfortunately, though they had no problems accepting my monthly fee, everytime I attempted to sign onto the service, the had a major problem with adapting their website to recognize me when I attempted to sign in to the zipcar website, and no matter how many times I called customer service this issue would apparently be resolved, until the next time I attempted to signed on to the service. It was like the movie Ground Hog day, it was the same issue over and over again. I saved my username and password in a password keeper. It made no difference though, I would click the "forgot the username or password" link and provide my email and I would get no email to help me get on the website. I would have to call customer service. It was apparently an unfixable glitch that they could not repair or fix. It made the service too much trouble and too inconvenient because of their inability to identify the source of this problem. I ge the sense they are too amateurish to compete in the big leagues. It seems this company will not ever realize its full potential which is too bad because the concept is a good one but the management is clearly having difficulty executing. read more

I just signed up for Zipcar and had my first experience. Catie Clemens in the Houston office was extremely helpful as were the reps when I called the 800 number. A great way to get a car. Also, I used it for NYC and it was far better than renting a car. Can't wait for my next trip! read more