I wish I could give this property, 2305 S. Dairy Ashford, ZERO stars. I had a unit at Public Storage since April of 2018. There were times when due to health and financial issues, I was unable to pay on my exact due dates. There were times when Public Storage even scheduled my unit for auction. However, by the grace of God, I was always able to pay in time to avoid such. That is, until about a week or so ago. I was unable to come up with enough funds to avoid auction. Months ago, when in a similar situation, I asked if at the worst case scenario, I could have a friend or family member bid, and I was told that I could. So, I had my niece to make a bid. She agreed. The starting bid was $10. No one bid before her or after her. In fact, to my knowledge, no one has ever bid on my unit in all these years. The items in it were of value only to me apparently. My niece won the auction, of course. Per the terms, we had 48 hours to clear the unit. However, we'd had death in the family and the funeral was that weekend so we'd called repeatedly to the property and the district manager for an extension with no response. I even called corporate and the representatives that I spoke with said they would email the property manager and the district manager. Finally, the property manager, Johna Mayes, called my phone for my niece. I said, "I'm her aunt. Could I take a message?" She said, "No, that's okay. We'll just call the other number we have on file," and abruptly hung up. Immediately, she called my niece and told her that we had until Monday of this past week at 6 p.m., per the district manager. Johna told my niece they were open until 9 p.m. We know we could not make it on Monday, due to her having work and myself having treatments, so we went Sunday evening. When we arrived at 5:50 p.m. there was no one there to let us in and the door was locked. My niece called customer service and was informed that the office had closed at 5 p.m. The representative supposedly made a note and said that we should be okay to come on Tuesday because it was not our fault the we were misinformed.
The next day, Dora, from the property called me a couple of times, but I missed her and returned her call and conferenced in my niece. Dora was very kind and said that we could come the next day (on Tuesday) before they closed at 6 and that she would leave a note to that effect.However, the next morning, Tuesday, the excuse for a property manager, Johna, telephoned me being rude, belligerent, and throwing her weight around. She called herself trying to light into me that we had until 6 o'clock yesterday to have cleared the unit and that we now had until 1 o'clock to come clear the unit or it's going to the next bidder because they supposedly needed to rent the space. Mind you, once again, there was no next bidder! I tried explaining to her that we had been there Sunday and no one was there to let us in and that it had not been communicated that office closed at 5 on Sunday. She cut me off and sharply said, "It was. I left it on your niece's voicemail." I told her that it was not and she kept going back and forth with me that it was then said she wasn't gonna go back and forth with me and we were gonna have to agree to disagree. I said no I'm not agreeing because that was not accurate and was trying to tell her that my niece didn't get off work until 5 and that I had treatments, but she kept talking over me. At one point, I even had to tell her "Johna, I'm still talking." Then, Ms. Thing told me, "It's Shawn." For years, she's been calling herself Johna but now all of a sudden she has a different name? I found out later that she lied about her name being Shawn, of course. At any rate, she continued being ugly, not listening to reason and being an all-around "female dog." I told her, "Johna, I have been dealing with this from you for years. It's been years with you and this attitude-" Ms. Thing popped off, "No, it hasn't." However, like I previously stated, I've had the unit since 2018. I'm not sure how long exactly she has been there but she has been there for some years. I said to her, "Yes, it has been years. You are never helpful-" Then, Johna popped off "I'm always helpful!" and hung up the phone.I called her back and she of course did not answer so I left a message letting her know that I did not appreciate her calling my niece a liar and hanging up in my face while I was still talking. The problem with her claim that she left my niece a voicemail was that my niece answered the phone and spoke directly to her. I was right there! So the cow WAS lying! I also let her know once again that my niece would be there before closing but not by 1 o'clock, that I would be reporting her to corporate and that I didn't appreciate this type of treatment as a customer for so many years especially at such a low point-being ill and with my family in bereavement. She of course did not return my call. Nor did she allow my niece into the unit. read more
