**DO NOT store your belongings with this company or any other Advantage Storage. They are a scam!** Don't be fooled by the reviews you see online--they write their own fake reviews. When I visited the storage facility over four months ago to move my things out, I discovered that the air conditioning was not working. There's no telling how long it had been out, and they didn't notify tenants about the issue. They were deceitful and left us to deal with the problem they created, with no compensation for our damaged items. I've had to make two trips between Texas and New York because of them. When I moved out of state, I needed my belongings, but no one wanted to move me because the heat was unbearable and unsafe. I had to continue storing my things there. I have thousands of dollars worth of damage, and the "regional manager" Akira, along with their fake insurance company, has ignored my emails and claims for months! If you're currently storing items at this facility, I strongly recommend checking your unit immediately to ensure your belongings aren't damaged. If they are, don't waste time--sue them. Communicating with anyone there, especially the incompetent manager on-site, is a waste of time and energy. This company is run by a bunch of clowns. My experience has been nothing but frustrating, starting the day I moved in. They promised air-conditioned units, but the A.C. broke down, and it took over three months to repair. Every time I called for an update, I was met with excuses and rude attitudes. For months, they lied about working on the AC. They also lied about compensating me for the inconvenience. I have an email from the regional manager stating that I would be compensated so I could move my things out at no additional charge once the air conditioning was fixed. After months of lies, I finally went to the location to move my things a day after the AC was repaired. The female property manager, the one who always has candles lit at the front desk (a safety hazard), refused to give me access to my unit without payment, despite the email clearly stating I wouldn't have to pay. When I tried to show her the email, she spitefully refused to even look at it. They stole my money after violating their contract by not providing AC, which caused my expensive business products, furniture, and other items to mold (see the attached pictures). At one point, the property manager even threatened to fight me. I contacted their so-called corporate office, left several voice messages, and got no response. I also tried contacting them through their website, but there's no email set up to receive messages. Instead, I received threatening emails from them. Akira, who was initially responsive, eventually stopped answering my calls altogether. I filed a claim and received a bizarre message from someone who I believe is an adjuster at their company. No one followed up, despite my multiple emails. I could go on and on about the issues there. When I arrived at the facility, there were no lights and no AC. My first interaction with the manager at the front desk involved her hanging up on me when I asked her to check the lights because they weren't working. She kept arguing that the lights worked, but they didn't. After explaining that we had already tried turning them on, she hung up on me. Eventually, a man was sent to our unit to fix the lightbulb, but he didn't even have a ladder. Luckily, I had a ladder in my unit. We had to give him our ladder just to fix the problem after being hung up on. Everyone there, except for the nice gentleman who fixed the light, has been unnecessarily rude and unprofessional. Nothing works there! They don't have air conditioning, tools to repair things, or customer service. But the property manager sure had candles burning at the front desk like she was at home. **Store your stuff here, and I guarantee you will have issues.** read more

Approximately two years ago, we moved my mothers home into climate controlled unit here, after she passed away, and the on site team was a pleasure to work with. Little did I know, it would get even better. For the first time in two years, I needed to visit the unit and realized we forgot the key to our lock in Dallas. Jacob, the on-site team member was the absolute nicest and helpful employee I could have possibly encountered! Instead of immediately referring us to a pricey locksmith, he suggested coming in to see how he could help. Ultimately, we were able to gain access to the unit and everything was just as we left it. Likely saved us $200 and a huge headache today. You can't put a value on people who actually care and genuinely want to help. Advantage storage- you have an amazing team member and I want to ensure everyone is well aware. Jacob, thank you so much. read more

Are your possessions safe here? Mine weren't. Here are the facts. 1. Multiple units on floor 2 broken into last weekend. 2. Items stolen from multiple storage units. 3. Cameras allegedly caught nothing (do they even work?). 4. Thief had to use a code key elevator to access 2nd floor. 5. Thief may have used a code key gate to enter property. 6. Apparently this location is under a new management. Why didn't the multiple cameras on the premises near entrances catch the thief on video? How did the thief gain access to the elevator and second floor? Each entry code is tied to an individual account, but evidently there are no suspects according to what I've been told. Can you say "inside job?" I'm not making that accusation, but even the insurance company rep I spoke with mentioned that as a possibility considering the facts on hand ... without being prompted by me. Additionally, after your initial contract period ends rents go up fast! A previous manager at this location once told me that Advantage Storage doesn't care if they retain loyal long-time customers. She related that the owners prefer long-time customers leave explaining that Advantage makes more money from turn-over because they can raise rents faster and higher this way. Nice bunch of folks, eh? Stay away from this business and keep your possessions safe. Thanks. read more

By far the best, most professional and cleanest storage company I've used. I highly recommend them. I was moving out of my apartment and needed to store my things until my new place was ready. I found this place searching online, gave them a call, space was available and I went right in. The manager I believe his name is Jacob was very knowledgeable, friendly and made it all a smooth and easy breeze. I enjoy the easy access, location, privacy and protection the facility provides. Definitely will love for whatever storage need you may have. read more

The 5 stars go to Scarlett! I was not a fan of her previous supervisor. The facility appeared to be safe. We never had any issues albeit going there in the evening or early morning. Even the previous couple at Bull's Eye...5 Stars! We have had a storage locker at this location since it was Bull's Eye. I can say they Advantage Storage has a knack for hiring great customer service representatives. On numerous occasions, Scarlett has gone out of her way to make sure our stay at Advantage Storage worked for us during our multiple years outside of the country. More than likely, we will be moving our items back in when we leave the country. Thank you for being so helpful Scarlett! read more

Used to be great and now under NEW Management. This new management is Dodgy!!! Crooks! I ended my contract with them and they owe me 1month pro rated back pay and I have yet to receive anything. I used to love this place. Key word, USED to! This is back when they were run by "Bullseye Storage"! But they sold this particular place to a company called Advantage Storage and right there the class and any sense of professional ethics went with it. I ended my contract with then Jan 9th 2017 and had a credit of $130 for the month of Jan + Feb with them. I was told by the manager that I needed to put 10days notice so my contract should show I ended it in Jan 20th. He told me I would be prorated the 11 days left over in January (a refund of $22 usd) and given back Feb ($65) rent. I asked if if there was anything else I needed to do because I am leaving for a 1month Asia trip and want this settled. He told me everyrthing is settled and to expect the refund in my bank account. Weeks pass and I'm in Asia and NO refund. I wrote the management to remind them but the manager acts surprised as to the situation and says he is on it. More time passes and it's been almost 1months an no refund. Again I get the run around from the manager. Finally it's 1.5months and I have not gotten any replies. Yesterday I get back from my trip and call them personally. He has his front desk receptionist in training and when I mention my name she puts he phone aside and I can hear him clearly probe her as to why to tell me. I'm so upset! I tell her, how can he knowing the issue I have and report with him not take the call personally. I ask to speak with him. When I get him on the phone he seems slighted and half heartedly apologetic. I ask him about the refund and he tells me that his upper manager said they decided yesterday (nearly 1.5months after I turned in the keys for my storage unit) to give me February back. As if February was ever under discussion. Then I ask him what about the left over days in January I due. 11prorated days. $65 per month, 11 prorated days refund of $21/22. He told me management feels the month of January is not owed to me! I asked them what's the legal basis of this if you have a 10day in notice clause. He couldn't respond and admitted that it was unfair! he again asked me not to write a review but I have yet to receive a dime of my money back. I was a good customer of theirs and the old management would of never done something like this. This is deplorable to cheat someone out of just a few bucks! Nearly 2 years I have been with bullseye storage and never had an issue. I would always overpay in advance my rent. I was the pretty solid good customer of theirs. But this new management is something else. Don't go to them! Crooks! Seedy people who will do anything to squeeze a. Yuck out of you! If they could do this to me over a lousey few bucks imagine what they could do if someone actually had some things in their storage unit of value! This place is dodgy! read more