Service is excellent... Facility is very clean... Exactly what we wanted it to be! Cyrus is…read moreexcellent too. Very helpful!

Wendy and Cyrus both have been a pleasure to work with. This facility is top notch, and the…read morecovered loading area in the front is critical when faced with inclement weather. Very pleased with the security features at the property and would HIGHLY recommend anyone in the region requiring climate controlled storage to visit the property and meet the staff. You won't be sorry.

This place is GOD sent! Lisa and Teddy are by far the best managing group I've met in my life!…read moreThey are understanding of what you need and help in ever which way they can. Storage facilities are clean and well secured. I definitely recommend this place to any boat , RV and semi tractor owners for storage. If I could give more than 5 stars I would!

Cliff and Lisa are always super. We have a fully enclosed space and it has easy access to get our…read morerv in and out. They have 24/7 gates access and cameras. They are fully concrete, with wide lanes and plenty of space to get into the units. The rates are very reasonable and a great value for Houston. They are near Bear Creek and Barker Cypress which is Very convenient, and keeps me out of Houston Traffic. You can pay your bill online, or via text. And they will contact you directly if they have any issues. We love West Houston Boat and Rv.

Jasmine was super amazing to work with. She helped me find a storage unit that was suitable for my…read morebelongings. She showed me two units and gave me breakdown of both prices and helped me determine what I needed. She was very professional and knowledgeable about the services offered. Thank you Jasmine for making my experience a great one. I feel really good about my decision to store my items with CubeSmart.

Gladys is such a professional manager and the storage lot is so clean and well kept. I highly…read morerecommend that people chooses to use CUBESMART and get affordable and excellent service.

Mario was very helpful in helping me with storage and sizes needed for my belongings. I was greeted…read moreupon entering. I told the first guy the reason for my visit. They storage unit sizes in the office for you to view. The first guy stated they are there, open them and let me know if I needed help. Mario came from behind the counter and asked if I wanted him to open them for me. And I stated yes. That extra step of customer service is what I look for when looking to do business with a company. Thank you Mario for all your help and going the extra mile to assist me.

These guys are great! At first, I was supposed to pick up my U-Box at a different location, but it…read moresomehow got transferred here. I called ahead to check if they had one ready, and they did. The team here already gathered all the info from the other U-Haul location, so I didn't have to sign anything again. They even gave me a free lock for my box! Whatever the previous negative reviews mentioned, it seems like they've really improved I had a smooth and positive experience all around.

I was unable to rate the Uhaul experience extremely poor. We reserved a 20' truck days in advanced…read moreclose to our final destination and Uhaul moved our truck location to a different location twice. They moved the truck from close to our destination to over twenty miles away. We had to wonder around Houston to different locations to get a reserved truck. The overall Uhaul experience was notgrear but it was smoothed over by Vickie at the Eldridge Self Storage location. She was very understanding and did the best she could to improve the poor costumer service we previously encountered. We had to settle for a 17' truck that she had at her location. She had great customer service and was very helpful. I'd highly recommend her location. Thank you, Vickie

Of I could give zero stars I would. Thru moved us in and everything was great. We had one month…read morefree upon moving in. After a few months the amount doubled. No warning no nothing. The woman who worked there harassed my kids when going to the unit. They gave it on tape. They had us pay the rent and then she warned to call the police every time they come to the unit. No Reason for it other than them asking why she was tripping. the man that works in the office was nice and had common sense. They need to get rid of that lady and maybe they will get better. Even other customers stopped my kids when leaving to tell them she is like that with everyone and told them times to go when they can avoid her. Smh. I am speaking with lawyers now to get my money back they didn't refund for a month we we not there. You have been warned.

Great staff, very helpful, great rates. The manager, Ren. Is pretty awesome. Even brought us waters…read morethe last time we were there and unloading. Never seen another storage place do that.

Betsy was so helpful and was very generous showing me my options when I visited the facility. I…read morehighly recommend SmartStop for any storage needs.

The lady that works here by the name of Christine is amazing. Very friendly and helpful…read more I've been using the storage facility for three years. They have cameras and gated access. Climate control works and I never feel unsafe going here even at night knowing that I'm on camera and everything is gated. They have several different size units from ones you can fit RVs inside to the small ones with offices where you can run your small business they also have climate controlled and not climate controlled to meet your needs when I found them. They were the best price in the area and I randomly check to make sure that I'm not missing a deal somewhere else and they still continue to beat everyone in the area.

False Advertising advertises 10X10 for 75 only to find out…read morethey are over 100 Staff was very kind and took me to see the unit. it looked decent wood floors shed condition elevated about 6 inches

very grateful to the young lady who helped me transfer into a larger unit today via phone. I didn't…read moreeven know that was possible! it was so easy all I have to do is just pull up and transfer my unit when I'm ready! Thank you very much!

From the owner: Store your belongings at Extra Space Storage on 2499 S Mason Rd in Katy, TX today. Our large…read moreselection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, deliveries accepted, non climate controlled units available, parking spaces, elevator access, security access to your floor only, golf carts available, kiosk, vehicles are allowed in drive-up units, Wifi available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.