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    SmartStop Self Storage

    5.0 (2 reviews)
    Closed 9:30 am - 6:00 pm

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    3 years ago

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    Move It Self Storage - Fulshear - Leasing Office Interior

    Move It Self Storage - Fulshear

    (11 reviews)

    Not a place I would choose again. There's lots of storage units around-save yourself the hassle of…read moreall of their "at owners discretion" charges and choose another option. The "call center" informs you of none of the unreasonable rules they have. They also don't tell you that if you don't have that rent paid on THE FIRST DAY of the month they're going to hound you..call you, text you, email you like you're some kind of criminal. The unit was also dirty. It looked like someone tried to sweep it out but they just swept all the crap out right outfit of the unit so it did no good. I wish we would have known all this before choosing this storage facility.

    DO NOT RENT FROM HERE! We have parked our RV at this location for three years, but since the change…read morein ownership, the new owners have been absolutely dreadful! Their lack of customer service is appalling. Just recently, my husband went to retrieve our RV so that he could bring it home for some repairs. He followed their instructions and left the car he drove in the designated customer parking spot. We had previously been scolded for parking another vehicle in our RV spot, so we complied with their rules. However, when he returned just a couple of hours later, the car was gone--it had been towed away! As registered members and paying customers, shouldn't we be entitled to certain privileges, such as having a secure parking spot? It is extremely frustrating and disheartening to be treated in such a disrespectful manner. The lack of consideration from the new owners is completely unacceptable. We strongly advise against renting from this place. The new owners have clearly shown a disregard for their customers and a lack of professionalism. Save yourself the trouble and find a more reliable and customer-oriented place.

    SmartStop Self Storage - selfstorage - Updated May 2026

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