very grateful to the young lady who helped me transfer into a larger unit today via phone. I didn't…read moreeven know that was possible! it was so easy all I have to do is just pull up and transfer my unit when I'm ready! Thank you very much!

From the owner: Store your belongings at Extra Space Storage on 2499 S Mason Rd in Katy, TX today. Our large…read moreselection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, deliveries accepted, non climate controlled units available, parking spaces, elevator access, security access to your floor only, golf carts available, vehicles are allowed in drive-up units, Wifi available and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

For the second time they have overcharged or inappropriately charged my credit card and when you…read morecalled to get the matter addressed you get quite the runaround. They also l increase their prices after you get in and their price hikes are insane when they happen.

From the owner: CubeSmart Self Storage of Katy, TX offers affordable self storage with premium amenities. Our 25595…read moreWestheimer Pkwy location has many storage units, including climate controlled storage units. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Best deal around for outdoor parking. 24 hr access…read moreNeighborly place to park your HOA letter generating vehicles and trailers.

One building had 10 mice in 7 different units in that building. They went from 3 bathrooms to 1 if…read moreyou can get the key IF the worker is there to unlock it for you. Threaten to tow cars parked outside the office unit. Just overall terrible place to rent.

This facility consistently raises prices without notice. My rate more than doubled by the time I…read morecanceled. On move-out day, the elevator was not in service. I postponed the move-out for a week, and the elevator was still not working. After emptying my unit, I went to finalize my paperwork at the office only to find the door was locked and the lady behind the computer kept pointing to the sign on the door which only had a phone number. I called and of course, it went straight to voice mail. I tried talking to her through the glass but she kept making "no" motions. If it wasn't for the price hike, broken elevators, or exceptionally poor customer service, I probably would have stayed.

Well maintained, clean, many size options, great people who work at this location, always kind and…read morehelpful and special s/o to Julie H who has been just awesome. It's a great place if you need to store some stuff. It's not cheap but it's worth it for the people and the quality of the facilities.

The lease agreement went well. Everything was well explained clearly. Julie was excellent, going…read morethe extra mile to make sure I was leading the correct size of storage. Facility is very clean. Elevator is huge, facilitating the move. I do recommend this facility 1000%. Thank you Julie for all your help!

No one ever answers the phone at this location. Having to repeat my self several times on needing…read morelock cut request even after signing and completing the required form since their locksmith only comes once a month usually around August 20th which I'm told. No one follows up after to let you know if it has been done. Went to sign form August 9th now having to wait back from property manager to see if they have done their job on the lock cut request.

This Public storage location stole my property and disposed of it. I had a space for over a year at…read morethis location paying every month. I was late with my September payment however I made the payment on the 27th with the late fee. Public storage at send me a notice of claim saying I had 15 days to make the payment before the property was claimed and put up for auction. I paid the payment and late fee well within that deadline. However they took my property and disposed of it. I talked to the regional manager SAM PETERSON, he stated to me well "I can refund your payment" . What about my things. As I had items that I can not get back. They are totally wrong because I paid within the 15 day deadline and not even 30 days past due. So do not ever use this location.

Carolyn was super helpful getting me upgraded to a bigger unit. She took me to see those that were…read moreavailable which helped me make the right decision for me. The location is kept neat, the lockers are easy to access and, when there are Dollie's available, they're usually in good shape.

Amazing Customer Service.....Bailey and Carolyn answered all my questions. They were very helpful…read moreand well informed. Their suggestions guided me in the right fit for my needs.

Not a place I would choose again. There's lots of storage units around-save yourself the hassle of…read moreall of their "at owners discretion" charges and choose another option. The "call center" informs you of none of the unreasonable rules they have. They also don't tell you that if you don't have that rent paid on THE FIRST DAY of the month they're going to hound you..call you, text you, email you like you're some kind of criminal. The unit was also dirty. It looked like someone tried to sweep it out but they just swept all the crap out right outfit of the unit so it did no good. I wish we would have known all this before choosing this storage facility.

DO NOT RENT FROM HERE! We have parked our RV at this location for three years, but since the change…read morein ownership, the new owners have been absolutely dreadful! Their lack of customer service is appalling. Just recently, my husband went to retrieve our RV so that he could bring it home for some repairs. He followed their instructions and left the car he drove in the designated customer parking spot. We had previously been scolded for parking another vehicle in our RV spot, so we complied with their rules. However, when he returned just a couple of hours later, the car was gone--it had been towed away! As registered members and paying customers, shouldn't we be entitled to certain privileges, such as having a secure parking spot? It is extremely frustrating and disheartening to be treated in such a disrespectful manner. The lack of consideration from the new owners is completely unacceptable. We strongly advise against renting from this place. The new owners have clearly shown a disregard for their customers and a lack of professionalism. Save yourself the trouble and find a more reliable and customer-oriented place.