Poor customer service every month for the last few months. Manager and staff have been rude,…read moreunprofessional, and unhelpful. The security gate was constantly left open, even outside normal business hours, which made me feel unsafe about storing my property there. Communication has been terrible, and customer concerns are not handled fairly or respectfully. Very disappointing experience overall

From the owner: Storage Rentals of America in Houston offers secure self storage with flexible month-to-month…read moreleases, ideal for moving, business storage, or life transitions. Serving Oak Forest, Garden Oaks, Mangum Manor, and nearby neighborhoods, our facility features enhanced security measures for your peace of mind. On-site moving and packing supplies make the storage process easier and more efficient. Our friendly customer service team is available seven days a week to help you find the right unit or supplies. We proudly serve those stationed at Ellington Field Joint Reserve Base with tailored military storage solutions. Experience the Storage Rentals of America difference today!

Always go here to ship out parts and cores from my auto shop. Owner is always present and customer…read moreservice is top notch. Never had problems with prices or shipping. They also supply packing material if you don't have them to ship your items.

Horrible! If you have storage here or planning on doing DO NOT! "Management " does NOT what…read morecustomer service is, as well as when they call you over the phone they tell you to come in person however when you get there they love to call the cops and falsely accuse you of having a weapon or demanding you wear a mask (knowing you have a medical condition) or they claim they are a professional establishment yet have people in the office as well as upstairs who aren't even employees! Office always smell like cigarettes, never answer the phones or have office open. Claim they send correspondence about rate increases yet nothing seems to be changed or "updated". Also have people that cut locks and steal out of your units and when you report over $15,000 stuff missing they can't even be diligent and send over videos from cameras investigators request. Most importantly don't ask for district manager information or corporate. They refuse to give it to you. On top of them having and accessing late fees yet during COVID they should be a little more understanding especially if your husband just gets out of hospital. Karen( property manager) Ceaser Alvarez (assistant manager) Beyond unprofessional, rude, lack of common business law and polices/ procedure, as well as COWARDS! Don't invite someone to come to the office to talk but then, once they get there they cowards or raise the voice thinking people will allow you to disrespect them. As well as if any other employee is there and not being spoken to should not jumped in and give his two seconds of fame when the situation has ABSOLUTELY NOTHING TO DO WITH THEM. Again this is NOT a place you want to keep your items and if you do have them there REMOVE THEM ASAP!

From the owner: Looking for a dependable storage solution in Northwest Houston? Your Storage Place specializes in…read moreground-level storage designed for speed and convenience. Our facility features 100% drive-up units, allowing you to pull your vehicle directly to your unit door for hassle-free loading—no elevators or long hallways required. We offer dedicated outdoor parking for RVs, boats, and vehicles, alongside U-Haul cargo van rentals available right on-site. Security is a top priority, featuring 24/7 video recording and secure electronic gate access to keep your belongings protected. To streamline your move, we stock a full inventory of professional packing and moving supplies. With flexible month-to-month leases and a dedicated local team, we provide a straightforward, professional storage experience tailored to your needs. Visit us today and see why Northwest Houston trusts Your Storage Place!

I was parked in front of my own townhouse while movers were working next door. One of them asked me…read moreto move my car, and I told him no because this is where I live and it's the parking for my home. Instead of respecting that, he told one of his coworkers that I was "one of those people" and said they'd just park their moving truck in the middle of the street. Look, I get that moving is hectic and they're trying to do their job--but that doesn't mean the people who actually live here should have to rearrange everything to make it easier for them. A little basic respect and communication would go a long way. Do the job you're paid to do without making it everyone else's problem.

Wow! My family had a big move from Houston to magnolia Texas. Our crew was CRAZY fast and insanely…read moregreat. Our furniture was perfectly handled. They got a job that other movers would have taken 2days to complete - done in a short day. My friend moved on the same day around the block and spent twice as much as we did. I also love that they offered free second hand boxes before the move, and if anything wasn't packed perfectly, they just swept it up and popped it in a box for us and got it to the new house! They were phenomenal.

I can't believe I found this gem for FedEx drop off. It in the same strip mall with Kroger…read more The gentleman was polite and efficient. Needed some help with the package due to his age. Not a problem. The store is clean and well lit. Plenty of parking in the front. I will be back.

10/10 Do not recommend…read more I chose this location to pick up my Nespresso coffee order. I guess it's considered an Access Point. Anywho, the purpose of picking up is so that I do not have to pay shipping because my order did not meet the minimum To ship to my house. Well, I have used UPS so many times to reorder coffee or I go in person to the Galleria. The Owner, looked up my package and then proceeded to tell me that it would be $5 to pick it up. This has never happened at any other UPS pickup. I told him no, I asked why am I paying you just to pick up my package. I proceeded to leave out, he then asked if I was new and then showed me the attached sign that I have provided below. Let's put on our thinking caps....why would I pay a fee to you when Nespresso has not charged me. I would have paid Nespresso to ship to my house for convenience. Seriously:/ Yeah I reported him to Nespresso.

Stellar Storage Safe fast efficient & affordable!…read moreThey handled everything Perfectly & under the worst circumstances (hurricane & no power) They got me efficiently moving effortlessly with a free loaner Truck if you get one of their premier 30x10 ft storage units Barbara Cash in all the commotion & chaos came through "Big Tex" Style - she needs a promotion & a raise!

The storage facility is clean and well-maintained. It is easy to access before and after business…read morehours. The staff is extremely friendly and helpful. The price was reasonable and they had a great move in special. Brenda is amazing. She is the reason I decided to use Big Tex Storage. She's extremely helpful. I had an issue at the beginning of my move-in. She made the transition smooth and handled everything with the upmost professionalism. She is a joy and a light to work with, and she has made a very difficult and move possible and more seamless. I definitely would recommend using Big Tex Storage for your storage needs.