Nobody likes being clowned or played. People work hard for their money. Something in my gut tried…read moreto warn me, I knew it was a scam, something told me. You are offered a reasonable rate, you move in, then BOOM! Your rate goes up 54%. it went from $180 to $277 in only 3 months. They are aware they are causing emotional harm and unnecessary stress on their customers, but they don't care at all. Our entire system is failing when these companies can manipulate the fair market value of storage unit rentals, thereby price-gouging everyone. It is very clear they are using software that raises rates, violating anti-trust laws, destroying a free market that harms the consumer. I thought I met a friend, but he wasn't; he is just another employee working for a company that cares nothing about people and only cares about enriching itself. I remember hearing him say that rates are going up again and he can get $325 for my unit. There needs to be laws passed that rein in these facilities, a rent cap, a cap on rent hikes. They should not be allowed to raise the rent every 3 months or every year. If rent is paid leave the consumer alone. Strict rules and heavy penalties, and fines need to happen. Or the harming of consumers continue.

Had a hard time getting signed on online. The gentleman who answered my call was very helpful and…read morevery patient.

By far the best customer service I've ever experienced, Kimberly was very helpful and provided…read moreexcellent advice. The units are clean and well maintained as well.

I had a great experience with Little Orchid Self Storage. The customer service is outstanding--they…read moreare always friendly, helpful, and very attentive to any questions or needs. The units are clean, well-maintained, and feel secure. You can really tell they take pride in running the facility. I definitely recommend this place to anyone looking for reliable storage!

Great storage facility--clean, well-maintained, and with a big driveway that makes access easy…read more Very convenient location close to the freeway. Staff V and Joey were extremely helpful and patient, and they always called back when I needed assistance. Thank you!

The storage facility is clean and well run. However, their ownership is very greedy. I started…read morerenting there for $145 per month for an 8'x10' indoor storage unit. I never missed a payment. Now it is being raised again. This time to $319. I have now rented a 8'x10' unit at another facility. StorQuest self storage is greedy. California will institute rent control on storage units if this gouging continues.

I have been storing stuff here for the past few months, and very happy with Saf Keep Milpitas…read more The facility is very clean. They have drive up units and also interior and upstairs units which are cheaper. For the upstairs units, they have carts/dollies on site (free to use) and a large elevator. Every storage unit has an alarm. You need to enter a code to unlock the gate from where you can drive in, and this disables the alarm to your storage unit. When you leave, you unlock this gate again to exit, and that arms the alarm again. There are lots of cameras all around, which makes this place more secure. Renting a storage unit is easy, you can do it online or do it in person (only takes 10 minutes). I was not sure what size I would need, so I called them and they were kind enough to hold a unit for me without any obligation to rent. The staff is friendly and helpful, and the front office sells packing/moving supplies and locks. You get to spin a wheel at move-in and win a prize.

Excellent storage facility, I've used them twice now. Very friendly staff and secure given that…read moresomeone was always on-site 24/7. The units are easy to access and it took only 30 minutes for the movers to load everything into the truck.

We rented our first unit there and everything went quickly and professionally. The property and…read morebuildings appeared neat and clean. Great start!

I needed to close out my business suddenly in the Bay and working with Kham was a very good…read moreexperience. Ive had many stoage units over the years with the big name companies. The service, support, and pricing deals you get with North Milpitas Self Storage are incomparably better. Dont go with anyone else in the area.

Had great experience talking to Adriana Lara as she helped me with answering all my questions,…read morethank you so much! Such a nice female, I will definitely call again if I have any more questions.

Amazing customer service and pricing!! Everyone is very helpful, it was a very smooth experience!!read more

Booking online close to your rental start date seems to offer the lowest rate available…read more Renting in person typically comes with a higher price and does not include a free lock. The staff were very friendly and courteous when I visited to view the space. Overall, I had a great experience and would definitely return to this location if I ever need storage again.

Stayed here for a few months with minimal visits. Right off freeway…read more Evidence of Rodents/Mice droppings, Multiple Break ins to units, No onsite manager 24 hrs here, No office hours Sundays, Easily accessible without credentials, Limited cameras inside facility/outside building, Location is by landfill so it literally smells like sh*t, Elevators often out of service or power out which means no access, Worker Biancha left spill and hazards in hall long term without cleaning risking safety/slippage despite being aware Had a piss poor move out experience because managers Biancha and Delesia lied about vacate timeline then felt offended that I called them out for misleading me and asking to make it right. They then called the cops multiple times on my family with false reports (loud music, domestic violence and painting car none of which took place). Screamed at the top of their lungs condescendingly with profanity at us because we did not respond to their disrespect and ignored them. Continued on to create a hostile environment and create non existent problem for me to get out of the office after asking if they tampered with my unit lock which mysteriously stopped working when I went downstairs and they went up. Instead of assisting me with the lock as asked, created more lies about charge backs I did not process (I paid in cash). Refused to show me proof or let me see their screen to show the charge backs. After again calling the police for BS and Delesia threatening that "they need to come get me before she does" (I was never violent or rude), officers then sided with me again and escorted me to open my unit with universal skeleton key that office magically had access to (be aware if something fishy suddenly happens to your lock and you can't open it or items go missing) it opened my unit right up when my lock suddenly did not work. Because they were some kind of mad that the police did not make me leave early like they insisted without reason- given we had an agreed upon contract in place and paid up extra- they literally harassed my partner (who had no business with them and said nothing to them), my children and I over and over. They made 4 false reports to the police and then followed up with making threats they were getting off at 6 and would meet me after because they did not "give a fck". After the location closed, my family was parked next door at gas station and Delesia screamed from her window "leave and get the fck out of here bitches" and yes with continued total disregard to my children all under age 6. I want to be clear that I have no reason to write a false account of what happen, given I am already moved out and paid up. I have no desire to patronize this storage and possibly will avoid using this brand ever again because that was distasteful and unnerving experience. However, I do feel that this needs to be exposed because the managers are putting on a guise that they are professional and kind when in fact they are liars, manipulators, and downright disrespectful. I hope no other families have to experience such bad business at the hands of the so called leadership at this facility. These women are honestly way too old to even be acting in such a distateful manner. I have asked for the district manager contact information to advise of this negative experience but Delesia refused to give it out with a nasty attitude. I have yet to hear back from any higher ups to follow-up per my request. Take care and good luck Update: 8/22/25 Nobody has responded to my review or request for district manager follow-up although they have been active on other reviews sending cookie cutter responses. God sees you both and that further shows your guilty of unprofessional misconduct and bad business. Do better. After further reading reviews this seems to be a track record and needs to be remediated by upper management.

Austin is a great addition to In-Self Storage. He is informative, patient and always in a good…read moremood! A pleasure to work with!

Can I recommend this storage? Yes. Manager perfect doing…read more his service. Price is good