We just got our countertops installed in the kitchen and I think we went there just once, the rest was done over email. I was hovering between 3 and 4 as a rating, but they are better than an A-OK.
PROS:
They are very quick and efficient in the whole process, from submitting a quote to getting you on their schedule. Generally, it was hard to get ahold of the sales person by phone, so a lot was done through emails, which is fine I guess. The front desk did all the scheduling and from picking the stone, getting the final quote and installation was maybe 3 weeks.
The guys installing the countertop were awesome, they made sure nothing got damaged in the process, since our entry was pretty tight and they had some corners to work around. They came a bit late, but were nice enough to call us and my husband went back to work for 2 hours, before they showed up later in the afternoon.
Price, they were one of the best around, no one was able to compete with them.
CON:
The only downside to the whole thing was, they never confirmed which side of the slab we want and just cut it the way they thought is good. We did go to different shops and all of them talked about templating and they will send a picture of the template on the slab so we can see and choose where they cut it. We went to a couple of places, but I'm pretty sure they said the same thing at Stonewood, but we don't have anything in writing. The slab had a lighter and much darker side and we wanted the light one, so believe me, I was sitting there crying the whole weekend for having the wrong side of the slab. I know it is our fault for not having our own checklist, but as a newbie to renovations, I was just thinking this is something that every granite company would do automatically. Every single slab has so many different variations, I would just expect them to let me know or ask me if they are unsure. This is the only downside and we both learned the lesson that babysitting is needed from start to finish at all times for any project that you give out of your own hands. My husband talked to a manager and he said, the margins are too low to be offering extra services like that,... if the sales person would have said that right away, it is on you guys to let us know what side you want and email it over, I would have put a note somewhere to remember doing it. We had so much going on in our lives, that neither my husband or me realized that there was no communication from their side, otherwise, we would have checked in with them where the picture and template is.
Overall, I would pick them again, but boy would I make sure I get the correct side of the slab the next time! The price is right and its easy and affordable with them, but make sure you keep following up. read more