From the moment I walked through the door until I got my car, my experience at Steve's Collusion Center was fantastic. They were welcoming, knowledgeable, nice and very clear. I got my car ahead of schedule and it looks great. Plus an extra added bonus. I got a car wash. Thank you to the team of experts. I appreciate everything you all did for me. read more

I should have heeded the warnings. Zero communication. They scalped my insurance company keeping the repair just under being totaled but still an insane cost to repair. Panel gaps galore. Fender was popping out. Ending up selling the car since I don't trust that the paint wouldn't fade away in a year. A buddy of mine went there and said the paint faded only a year after they did work on his car read more

I was rear ended by a truck some time ago. The first shop I took my car only fixed the bumper and not the trunk lid. They barely spoke a word to me. Then told me everything was good when the trunk lid would not be fixed. I then brought my car here and service here was far better than that other shop. The service rep actually talked to me. Saw that the truck lid was damaged...and fixed it. read more

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I had my vehicle done at Steve's. The bill was $3,700+. When I got the vehicle back it was dark and I didn't notice anything except it was very dirty inside. Upon further inspection the following day there was overspray on the paint and glass. The trunk area was filthy and the vehicle needed a complete detail. After talking with the manager he apologized and said they could not detail it and would not help with the cost. Don't make the same mistake as me, find a shop that takes pride in their work. The said the repair would take 4-5 days, I got it back 11 working days later. read more

I have to say these folks at Steve's Collision Center have been outstanding and were very anxious to get things right. I give them the most-highest recommendation to get any work done. This business has an oversight Quality person that works every detail to make the Customer satisfied. In 60 years of doing business with car dealerships and repair centers, these are the right folks hands down.....YOU WILL NOT BE DISASPPOINTED!!!! read more

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Falsely advertises being BBB endorsedBBB will not endorse due to multiple unsettled complaints. Fake affiliations on their website and in the business. Staff lacking in knowledge and professionalism. Shady period. Posted a reply on Google Review yet didn't have the decency to face me when I had to get my Jeep from them so how earnest is that? They literally hide from responsibility. I was warned by coworkers not to go to this place- did anyway. Took them two tries and three months and I STILL HAD TO TAKE IT TO ANOTHER SHOP. Lesson learned. Only go to actual accredited facilities and listen to people in your community! read more

Stay away from this place at all costs. We took our car here after my partner rear ended someone and they were over a week late making the repairs AND they tried to scam us. Returned her car to her with all these warning lights on her car that werent there before the accident. When my gf told them they accused her of lying and hung up on her. After a back and forth between insurance the mechanic at the shop said they would need $400 to do a diagnostic TO FINISH DOING THE JOB WE ALREADY PAID THEM FOR. Needless to say, we took it somewhere else. And surprise surprise, theres nothing wrong with the car. They are just so incompetent that they didnt recalibrate the sensors. So we paid $200 out of pocket to another place just to find out they didnt reset the sensors. Thanks, steves collision, you guys are the reason why mechanics have such little trust! So scummy. This mechanic, i believe his name is Matt, and the shop have zero integrity and accountability. Avoid this place like the plague. If you search through their reviews you will see people having other problems with them making their cars worse and not taking accountability. Trust the negative reviews. The positive ones are probably plants and friends of the business. read more

The entire staff is very friendly and helpful. Kim at the front is AMAZING. She is so sweet and is really great at her job. The guys in the back got my car back to me within the week and did an amazing job. I definitely recommend this business! read more

I took my truck to Steve's about 3 years ago for damage to my rear fender,they fixed it,and it looked great but after i had an issue with the work they did i took it back there and they took care of no proublem,they give a lifetime warranty, they definitely have my business and referrals. Thank you Matthew my truck looks fantastic! read more

I was referred to Steve's from my insurance company Geico after my car slid on ice and rammed into a lampost. It was a very mixed bag, with some critically glaring flaws. First off, timeliness. I checked my car in Monday, 3/4. I was given an estimate that Friday, 3/8. I received a call Thursday 3/14 that all necessary parts were officially delivered to the shop. The estimator Al gave a finish ETA on Friday, 3/22. But my car was not finished until one week later on 3/29. It took one week between the estimated finish date and the actual finish date for them to complete my car. Now I wouldn't be too sour at the delays, as I know I suffered a pretty major collision and it takes a good amount of time to repair something like that. However, upon receiving my car, I noticed the car's radar still isn't working. So I am unable to use the cruise control, lane departure check, or automatic headlight functions. I'm not pleased with this I expected a better-quality repair that fixed all of the nooks and crannies. Referring back to the repair timeline above (and discounting Sat/Sun as they are closed those days), they had 6 business days from the ETA to accomplish the repairs. And with the delay, they had an extra week (+5 business days) to do so. So with I total of 11 business days to get the repairs done, I expected a little better from them given how long it took to get it done. My car was cleaned and polished, and they did fix the main problems with my car before, so it is far from undrivable after completion. I can tell they did put effort in the repairs. But I am still soured by the fact my radar wasn't fixed. Thankfully I was guaranteed to take back in with no additional cost, which is great. It's still an inconvenience nonetheless. With that said, customer service leaves A LOT to be desired. I had two estimators checking my car in the time it was repaired. The original estimator, Al, was terrible. I could tell Al wasnt taking his job seriously. I was given the original ETA from him, and I heard nothing back the day of the original ETA. I called the business to check up on the status of my car, and Al joked around and said "We sold it! Nah I'm just kidding! Lol XD, that was a good one right?" Um... sir? You're a professional being paid to do service with car accident clients, and you think it's funny to joke around like it's all hunky-dory while I'm worried about the status of my vehicle? How unprofessional! He later gave me a second ETA of Tuesday 3/26, where I heard nothing back that day. I had to call the business back that Thursday 3/28, where the receptionist Kim updated with me that the car is finishing up with the final calibrations and will be completed the next day. Kim also informed me that Al is no longer with them, so I wouldn't be surprised at all if Al got fired for joking around. Very unprofessional service from him. I later received the final billing from a different estimator, Matthew, who was much more professional. Kim and Matthew were fine, but it was Al's unacceptable service that sours my experience a lot. Overall, if I had to give a very honest rating, I would give 2.6 out of 5 stars. But since Yelp only allows me to rank whole number stars, Im being generous in giving it 3 out of 5. The quality of my repair was fine for the most part, and I did receive decent to good service from Kim and Matthew. But it's bogged down by the repairs forgetting to fix the radar function and Al's unprofessional service. Heck, I'm more annoyed with the latter problem, because if I didn't have to communicate with a joker dicking around on the job, I would've been a little more understanding with the missed repair. Again, I'm being pretty generous in my review, as I'm trying to be as fair to the business as possible. But I can't in good conscience overlook my estimator unprofessionally joking around on the job. Overall it was a mediocre experience. Some good qualities were there and I can tell there are people in the business who care. But there are some serious flaws that are too glaring for me to overlook. read more

Steve's Collision Center - Before and after repairs - Body Shops Near Me - Sparks, Nevada

I would give more than 5 stars if I could. Steve's Collision did an excellent job on my car. The service was very fast. Kim at the front desk was so efficient and organized that checking in was painless. She was friendly and easy to work with. Jacob worked with me and said my car would be ready by the end of the week, well that was Monday and he called my early Wednesday and the car was ready. He was friendly and very helpful. My front bumper had to be replaced and they did an amazing job. Thank you Steve's for taking such good care of an old lady. read more

Took my car in for over a year and i received a paint job equal quality of using a roller. don't waste your time and money on this place. read more

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I found Steve's Collision center through my insurance. To be honest the first interactions were great, but then waiting for the parts and when to bring it in was a little disappointing. Finally I was able to speak to someone and they told me the parts were coming in from Germany! Plus we all know Covid has slowed a lot of things down. 2 months after my accident everything was in and my car was ready to be dropped off. I dropped it off Friday. Derek called me and said they needed some more parts. I thought "oh great another 2 months" My car was done my the following Thursday! Once they started working on I received pretty constant communication about what was going on. They did such a great job with the repairs! And they even washed it! It looks better then before! Very happy with this place. read more

Extremely disappointed with this place. Got an accident Insurance recommended this place biggest mistake ever and now we can't switch. I have a 2017 Cadillac Escalade air condition is not working due to the accident. They said that they couldn't figure it out took it to a different shop and they pointed out right away where the issue was that Steves said that they couldn't find, That was incident number one. Incident number 2 there was massive scratches on my car that were not there prior to us dropping off the car to them. They try to give it back to me that way, I will give them that they did fix it, but just the attempt of trying to give us that car back with those scratches come on now. Incident 3 driving on the freeway, my hood look like it wasn't latch on, and it was gonna pop open, immediately pulled out of the freeway my husband came and met with me and they did not bolt down the hood properly, my husband had to go get his tools to fix this. Incident number 4 when we took the car somewhere else, because Of the whole air conditioning thing, the mechanic there let us know that they hadn't even put on the hood correctly and pointed out everything that was wrong from them not putting on the hood correctly. Incident number 5 were having issues with the U joints and then not properly balancing my wheels where the car shakesCan't wait to see what other problems I now have with this car because Steve half ass their job to put my vehicle back correctly together. Since I can no longer take it to any other shop because we decided to go with Steve, which again, was the biggest mistake ever I am now stuck with the Bill for the air-conditioning and the U joints. It's already difficult enough when you get into an accident that wasn't your fault dealing with the insurances and the other party's insurance not wanting to take blame even though we have a clear police report stating that just going back-and-forth fighting because of course Insurance will try to get out of it anyway, but now having to deal with this shit too!!! Go somewhere else, So you avoid this headache at least read more

Went to Steve's about two weeks ago. I needed an estimate to submit to the insurance company for my Lexus being sideswiped I have yet to receive a quote from them despite having called and asked several times. Went to another body shop got a quote that day. I canceled with them I figured if they can't be reliable enough to send me a quote how will they be to fix my car? read more

I never do Yelp but when it comes to the safety of your car people should know where They shouldn't go. My husbands Jeep was in an accident, brought it here for repairs. Seemed quick and simple, we were happy. I guess it's easy to be quick when you do bad work. His steering wheel shook when he turned and alignment was off. Took it back, they said it was probably because the tires are large. Hahaha. Brought it to Jeep dealership the found everything that Steve's couldn't find because of their shitty work. Will not ever be back and will never recommend. read more

I got in an accident and obviously messed up my car. I have progressive, and Steve's Collision was one of the places on their list. I read some reviews and decided Steve's was where I would go. They had my car for 3 weeks, which I think is a pretty decent amount of time. They kept in contact and called me back when I had questions. I am very happy with the work they did and my car looks brand new again. When The back window wouldn't roll down very well, I took it back to them and they fixed it right away. It took about 5 minutes. They vacuumed my car and cleaned the entire thing! I was very surprised. I would definitely recommend them to my peers and I would go again for future work if I need it. read more

Steve's Collision Center - This is a picture of my car when my accident happened. - Body Shops Near Me - Sparks, Nevada

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Steve's Collision was doing work on the rear driver side of my vehicle and they claim to lifetime warranty their work..... They clearly missed a crack in the vehicles frame literally less than 3 inches from a bumper clip that they had repaired. Based on the star rating guess what happened??? You probably guessed right!!! They refered me back to Geico and then everybody washed their hands of it. The body shop nor Geico would take any responsibility for missing damage that they themselves deemed "collision damage." I haven't written anything on yelp in a long time but I wanted to give a warning to everybody I can that Steve's and Geico will do anything they can to get out of their responsibility. They have no problem leaving their customers to drive unsafe vehicles or no vehicles at all. read more

Steve's Collision Center - these are visible cracks in the frame that went undetected by Steve's collision (right in the same area they were working) - Body Shops Near Me - Sparks, Nevada

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Thank goodness I don't require this type of service too frequently, but when I do it is difficult to find that one business that does not leave you doubting that the workmanship and the estimates are proper and reliable. Steve's Collision Center is that kind of business. In addition to Steve's Collison Center, I had 2 other estimates for the side of my truck's bed being bashed in. One was about $250 below and the other estimate was approximately $550 over Steve's Collision Center. Steve's CC actually gave me 2 estimates: one was to repair the dent and the other one was to replace the side of the truck with a new side. I opted to have the entire side replaced and I really believe that was the right choice. The person I dealt with was named Jeff. Jeff was very professional, congenial, and courteous. I was apprised throughout the process as promised. I finally went to pick up my truck and the installation of the side of the bed of my truck was excellent. My point being, it was a shot in the dark attempting to find a business that approached clients with dignity, gave me assurance and confidence about their workmanship at a competitive price. Folks, Steve's Collision Center is a great place to have automotive body work done. read more

SCAMMERS. Took my bmw for a simple wing mirror replacement, not only did they not fix it, they messed up my wiring & power on my door. They kept changing the days for pick up and they tried to act like they didn't mess it up. Complete unprofessionals. BMW's and all cars stay away from this shop please, worst experience I've ever had. Tom sounded foolish telling me if i could prove my car wiring was working before taking it to his shop, THEN he would compensate me (phony right) They also took apart my trunk (for the wiring) and didn't reassemble. The 2 receptionists at the front desk have stank faces, they didn't greet me once i had to keep going back like if they got annoyed of me when it's their fault i had to keep going back. This company doesn't call back to let you know when your car will be ready either. read more

Brought my car in for a check with Cody for possible engine problems from an accident. After leaving the car overnight I was told no damage was caused due to the accident but it did need an alignment. I was not asked for the company to do any service. They serviced without my knowledge. I DO NOT RECOMMEND!!! Very sneaky company! read more

Avoid this place! They will keep your vehicle 10 times longer then it takes to do the actual repair. They will do work you didn't authorize then charge you or your insurance company for it. They will lie and tell you a light was on on your dash when you brought in your car and when called on it they will deny they said that. Don't leave anything in your car that has any value because they will take a picture of it in your car and when you get your car back, it's gone...but "no one there would ever steal it" and they won't replace it either. They will also tell you not to talk to anyone about that missing item either. They will also put the miles on your car. Be smart and don't get screwed by this business!!! Liars and thieves who seem to enjoy taking advantage of women. read more

I have recently just purchased a BMW 328i Xdrive in October 2018.. Just about 1 month later I lost traction on ice and slide into a yellow pole, wasn't to happy at all. I had called my insurance agent and explained to me what needs to be done. They recommended Steve Collision Center to bring it there I agreed and they made the appointment. Bringing a new a car to a company that I have no idea who they are was a little concerning. But knowing that Progressive worked with them I felt better. I did read a few reviews and then the concerns came back. I took a chance and brought it there, When I went it I as soon as I walked in the concerns went away, Sierra who was working at the front desk was so helpful and professional. While it was there I received calls letting me know of the progress. Well when I picked it up it looked AMAZING! I had a question about the horn which sounded different (which I like) and Lawrence came out and went over the car with me explaining everything that was done! Bottom line... I have no idea how anyone can complain about Steve's Collision Center! I would recommend them to EVERYONE! read more

Steve's Collision Center - After... - Body Shops Near Me - Sparks, Nevada

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I took my car here, after GEICO recommended them. They only fixed the side of my car, and didn't fixed the front of my car. When I came to pick up the car and noticed the front wasn't fix, I was told that they didn't even notice the front because they was focus on the side. How is that possible? Now they have to order a new front bumper and gave me my car back, which going to take a few weeks after already having my car for a month. Then charge my insurance a lot of money. read more

These guys do a great job. I got hit from behind and needed the entire rear of my car repaired. They fixed it up perfectly like it was brand new. They were in contact with me the whole time and the car was finished when they said it would be. I could not be happier with the experience. I'm glad that they were recommended to me. read more

One of the worst experiences I've had. My initial estimate was that the car repair would take 1 week to complete. The repair continued to get delayed for multiple reasons - ultimately my car was there for a month. My insurance coverage was up for my car and Michelle promised me she'd take care of it so i wouldn't be charged as it was their fault. I don't think she had the power to do any of that and was simply trying to placate me. Customer service there has definitely gone down the drain. read more

If you are looking for a reliable auto repair shop that does quality work, follows through with any issues and great customer service Steve's Collision is perfect. Thanks to Steve and Pearl they made my experience so much better than past auto repair shops. read more

Please do not let your insurance company trick you into going here because they are a "preferred" shop. They did some work on my car after a crash. The paint on the hood started to bubble up. They tried to say the damage was from rock chips. I got no call back for three weeks with two different calls. They finally did warranty work after pushing and pushing. When I pick it up....... covered in bird shit. No thanks. I won't go there again. read more

BEWARE OF STEVES COLLISON!! Ok so..My truck was involved in a hit and run while sitting in front of my house. It was hooked up to my fifth wheel trailer and rear ended . Fortunately I had full coverage on my truck. UNFORTUNATELY it was insured by ALLSTATE INSURANCE.. So rather then take it to my own place to have the repairs down..I decided to go with allstates perfered shop STEVE'S COLLISION!! I didn't want to have to deal with any warranty type repairs and was told by allstate if i chose one of these preferred shops they would deal with it..so I did..big mistake allstae sucks and do very little if anything at all to help. Anyways back to steves..my truck was there for about 6 months and I finally got a call saying it was ready to pick up..other then the fifth wheel hitch ,brush gard ,bed liner and I think airbags for towing. Told them I didn't want the hitch or brush gard because no more trailer. THANKS ALLSTATE.. So steves asked if I could take it home because they had no room to store it..so I did. Once I got it home and started looking it over..I noticed the new dash they put in was cracked ,and some of the repairs weren't even done..also I had a new dent in drivers door.Took it back they resubmitted another claim for the repairs not fixed..took a few more weeks and finally got another call saying it was ready . This time they asked me to bring in my deductible (that I already had paid) and also said they had put the brush gard it the back of the truck because they had already ordered it..it looked like it had sat in the snow for 6 months..So this time I get home and look things over agin..they returned it with white bondo dust all over my carpets ..my amp for the stereo didn't work..glue all over the front bumper... I can't remember all of the little things they did shitty to me but you get the point...who does this to people!! I went back and made them take the brush gard out of the back of the truck and was pretty mad..I'm sure there are a few things I'm leaving out..but never once did I get a call from them trying to make things right or apologize..see if I was happy..absolutely nothing..I own my own business and would be embarrassed to treat my customers like that .Sorry steves you get 0 stars!!! read more

Auto body work is not fun for anyone at any place. This business makes it bearable with a comfortable lobby and good customer communication from John. Pricing seems fair since it is all determined by insurance companies. Estimated completion date was not met due to additional damage that was found and had to get insurance company approval. Pick up process when ready a little delayed left a bad taste waiting at the end. read more

Please don't be a sucker like me. If you decide to use an auto body shop within your insurance network I would suggest you either A: make sure it isn't these Jokers, or better yet, B: Reconsider & CHOOSE YOUR OWN SHOP!! This place is beyond terrible!!! They don't call with updates even though they ask you how often you would like to be notified with progress. I've always had to call them. They are currently 3 weeks past the date they said my vehicle would be done & have been "working on it" for a total of 8 weeks (2 MONTHS)!!! Totally minor damage, and every excuse in the book for why it's STILL not done. Every Monday they say Friday & every Friday they say Wednesday!!!! They PROMISED me last week it would be done today!! Now they say tomorrow NO PROMISES!!!!!! I drove pass several times and saw my vehicle sitting outside like a stepchild with nothing done. Needless to say this is totally unacceptable. It would have been great of them to be honest from the start and say they are over capacity, instead of wait weeks to tell me that. I totally believe they're using bubble gum & scotch tape to repair cars too!!! Furthermore the wenches answering phones at the front desk are unprofessional AF and never know crap!!!! I learned my lesson, hopefully you'll learn by my example!!! Also if you have Progressive, you should look into another provider!! They're part (if not all) of the problem as well & they gave me a base model bucket as my rental. They'll get their own review on this matter, but these mofos are crooks. They are also charging me $450 on top of my $500 deductible for something my insurance doesn't want to cover. Total UPDATE: Picked up my car... didn't even make it 1 block before check engine light came on & car began misfiring... Took it back only for them to tell me 3 days later they can't diagnose BMWs!!!! It is currently being repaired at the dealership!! Finally washing my hands of these jokers!! read more

Steve's Collision Center - The damage that has taken over 2 months to repair, and is still being worked on. - Body Shops Near Me - Sparks, Nevada

WHAT A JOKE THIS PLACE IS. Had to file a police report because they stole my rear spoiler. Had my car towed here after a car accident - I didn't want to go along with their crooked plan of "fixing my car" for thousands less than what they told my insurance company it would cost. I just don't like doing crooked business. My "thank you" was a stolen rear spoiler and no returned phone calls. They just flat out won't return my calls regarding the spoiler. Police report has been filed, I guess I have to wait and see what happens next. Sad, because "Steve" said he worked at the shop for 16 years before purchasing the company himself.... and this is how he does business? read more

I highly recommend Steves Collision! Everyone I encountered was so friendly and professional and it really helped to make my unfortunate situation so much easier. Not only did they get the work done quickly, but the quality of work that was done was incredible. I could not have been happier with the service provided. Thank you so much to Steve's for everything!!!! read more

They suck. I had to go back and forth with the Collision staff. They didn't place my front end parts on correctly.

I was rear-ended and chose Steve's as it was considered a Preferred Provider by the at-fault party's insurance. Poor idea. During the drop off and repair, things went well: they worked quickly, communicated well, finished ahead of schedule. However, I then got my vehicle back. I was incredibly upset at how many new dings and scratches were in my car doors (both sides), rear panels (even the new panels), window tint. Where they pried apart my rear lift gate, the paint was missing! Steve's did not finish attaching the rear bumper and towing electrical tot he frame. Also, different light bulbs started randomly going out (dash, two domes, rear brake, front headlight, another dash and the same headlight after it was "replaced" by Steve's). We told them we were concerned about an electrical problem. Steve's decided there is no issue. I don't believe them. We brought up the issues and the girls that staff the front desk explained that they understood my concerns, could tell the scratches were new (as they were not yet oxidized) and stated they would hand paint them and buff out what they can. We brought the vehicle back and they replaced the tint, finished affixing the plastics and electrical to the frame and touched up the paint (they did some of their scratches and some old ones, but missed their scratches on the lift gate). The company made what seemed to be a good-faith effort but nearly made everything appear even worse as the new paint just highlighted the scratches. We were not happy with all the scratches and not willing to accept that my vehicle looked aesthetically worse than before Steve's touched it! Steve's had an employee contact us and the employee seemed to really bend over backwards to try and make things right, i.e. he traveled to see the car at our locations, etc. However, when we got down to the nitty-gritty -- identifying a solution (which I presume will be a paint job), he was told to "Let it go," by STEVE, the owner! How can this be? I know my vehicle was not perfect but how can Steve's not fix the damage that its employees admitted were caused while in said company's possession. What is our recourse? I had to call my attorney. I didn't want to do this. I just want the paint fixed! I don't recommend Steve's. they will not make things right if they make mistakes. On a side note-- as I picked up my vehicle the first time, I saw another woman looking closely at her driver's side doors and rubbing what I assumed to be scratches, in the way that people feel scratches. She then turned and looked at the office and in an exaggerated way shook her fist at the door, in apparent frustration. It appears that I am not the only one to have experienced this issue. I got my attorney involved. Steve offered to fix the dings in the door. Great, but not really since the paints aren't going to match (I'd have two-tone doors). He already attempted to touch up what his company did, so i am well aware of what the new paint against the old paint looks like. It looks horrible. He did not accept responsibility for the scratches where the rear lift gate was pried apart and would not paint the bumper. How can you leave the bumper a totally different color than the car -- a black bumper on a silver car!? We offered to pay the difference to have the whole vehicle painted so everything matches. This was not accepted. Ultimately, we decided not to accept Steve's offer as we don't want a car that is three different colors. Do not go to Steve's! read more

We took our 1976 Chevy Cheyenne Truck here. We had a new exhaust, new paint job, new wheels, new hood and much more! Our truck is running better than it ever has! No more stall outs! Steve and his team where fantastic to work with and we would recommend them to anyone that is restoring a classic or needing to update their current car. read more

Steve's Collision Center - Steve and his team where fantastic to work with! Great job on our 76 restoration! - Body Shops Near Me - Sparks, Nevada

Everyone at Steve's collision was amazing! They took great care of my car and have amazing customer care. Thank you again!

I have nothing but great things to say about Steve's Collision Center. Not only did they get the extensive front end damage on my car fixed to be as good as new, their customer service was outstanding. They walked me through all of the necessary repairs, went through the OEM parts they were going to install to get her fixed up, and answered all of my questions. On top of that, they kept me up to date on the status of my car repairs, and got it finished even sooner than expected! Absolutely fantastic. I highly recommend Steve's Collision Center! read more

First, I will say that when they get the work right they do really great work. My vehicle was rubbed in a roundabout on the south side of town; the left front fender, driver's door and both front wheels got damaged. I took it to Steve's per Progressive's suggestion. Steve's was very easy to deal with; they replaced my front fender, repaired my door, replaced the invisible bra on my front bumper and repainted my wheels. I got my vehicle back before they said it would be finished, which made me very happy. Since I trailered it in, I had to trailer it home. As I was loading it onto the trailer I noticed a small defect in the paint on the trailing edge of the door; it looked like a piece of tape was left there when they painted. I figured I'd just take it home and call back later. When I got my vehicle to work on the trailer, I noticed that the driver's door still had a small ripple that wasn't removed when they did the repairs and the finish was a bit duller than the rest of the side of the car. I called my agent and she set up a time for me to take it back to Steve's for warranty work. I took it back and I believe I talked directly to Steve, who was very pleasant and helpful; he also noticed that, in the right angle and light, there still was a defect to be worked. He said they would take care of the door and fix the trailing edge. So, I trailered it into Sparks again and left it there. They called me a couple days later and said that it was ready, so I brought the trailer in again and picked it up. Once again, I will say that when they get the work right they do really great work. My car looks brand new; you cannot tell that it was even involved in an accident. I really mean it when I say they do "A-plus quality" work. About two weeks later I used my horn to thank someone for using a turnout and letting me by. I noticed I only had my "high" horn. When I got home I pulled off the front apron and to my discovery, found that my low" horn had been removed and not reinstalled. I wondered to myself, "they weren't working on the right side of my car, so I don't even know why the horn was removed." I called my agent the next morning and she said she would contact Steve's to replace the horn. I got a call a couple days later from Steve's and I believe I talked to the production manager. I told him that my horn was "no kidding" missing and he said they would order a new horn and call me in so they could install it. Six weeks later I still hadn't heard from Steve's so I called my agent...again. She called Steve's and talked to them and then told me they'd call me back. A week went by with no call, so I called Steve's on a Friday and talked to a very nice lady and she said she would have someone call me back by Tuesday. Tuesday came and went so I contacted my agent on Wednesday. I got a call shortly thereafter from Steve's and we set up my appointment to have my horn installed. When I took my vehicle in, the very nice lady at the desk took my vehicle in back to the shop, where 4 technicians tried to figure out the location of my horn; they started out by beeping the "high" horn about thirty times. I told the very nice lady at the desk that they need to pull off the front apron. The horn(s) are located above it, right behind the bumper on the left and right side. She did, and I heard the "high" horn beep another fifteen times or so, and then silence. About five minutes later, I heard the distinct sound of both "low" and "high" horns in unison, which was pleasing to the ears. The very nice lady at the desk went to the shop, brought my vehicle around front and gave me my keys. We exchanged pleasantries and I was on my way. When I got home, I jacked up my car, pulled off the apron and confirmed that yes, they installed a new correct horn in the correct manner, and was once again pleased. Now for my review...I am only giving three stars because of the fact that I had to take my vehicle back multiple times. I also had to wait, in my opinion, much longer than necessary to get my horn installed. I feel that, as an "insurance-selected" repair shop, they should do quality work the first time around. I will say again that, when they get it right, they do really great work, but I would suggest that when you take your vehicle there you should grant yourself a bit of patience. I realize that there are several really bad reviews on this facility, but I think that my "three stars" is quite the fair rating. I find that they are "A-Okay", but I'm not "A Fan". read more

I use Steve's all the time, refer them constantly. They are one of the most high traffic body shops in Reno for a reason, a+ work, cleanliness and turn around. Always greeted with a smile and treated appropriately. I'll be referring Steves Collision to everyone read more