I cannot recommend Dent Dr. based on our experience. Our vehicle was sent to Dent Dr. through SilverRock insurance after we purchased it from Carvana with documented rear bumper damage in transit. Because Dent Dr. was the only approved in-network repair facility, we had noreal choice but to use them. From the beginning, communication was inconsistent. We were told conflicting information about the status of our claim, and we later learned from SilverRock that required paperwork had not been submitted despite being told by Dent Dr. the claim had been denied. After dropping off the vehicle, we were told repairs would take about two weeks. As we were leaving Gary shouted to us, "don't bother calling, it wont help to get the repair done any faster". During the 2 week time frame, we received virtually no updates. Multiple covert visits to the shop showed the car sitting untouched with only the rear bumper cover removed. When we asked for explanations, we received conflicting answers about waiting on parts and whether a bumper replacement had been requested. SilverRock later confirmed that no supplemental request for a replacement had ever been submitted. Its like Gary at Dent Dr. purposely tries to get your blood boiling with frustration. The most concerning issue came when SilverRock informed us that Dent Dr. had reported the repair as half complete and later as fully completed, resulting in payment being issued to Dent Dr. by SilverRock. SilverRock told me they intended to recover the payment. In reality, the vehicle was nowhere near finished. When we finally retrieved the car, it was in worse condition than when we dropped it off, with new scratches, poor-quality bumper repairs, and additional damage that had not existed beforehand. SilverRock ultimately escalated the matter to their upper management, filed a vendor complaint against Dent Dr., and approved us to use another repair shop, Diamond Auto Body to correct the bumper work. I also filed a claim with Dent Dr's surety bond company and was nicely compensated to cover the cost of repairing the additional damage. Everyone can have an occasional delay or mistake, but repeated miscommunication, lack of transparency, poor workmanship, and inaccurate reporting made this one of the most frustrating stressful customer service experiences we've had. Based on our experience, I would strongly recommend running from this shop and going somewhere else if you have the option. read more

Dent Doctor went above and beyond fixing our Jeep. I had a run-in with our carport and was sure I'd totaled it, but after having it towed to Dent Doctor, it looks good as new! Lindsey and Bobby were both so kind, helpful, and professional--and genuinely pleasant to talk to. I'd absolutely come back here for any future body repairs. read more

Dent Doctor - Body Shops Near Me - Reno, Nevada

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We had a really good experience here several years ago. Sadly I sustained some damage to my nearly new car and getting a quote, getting a response, etc was nearly impossible without multiple phones calls. We aren't comfortable leaving car there a week so the office woman said she'd see about other options. Of course zero follow up. We're now going to take our business elsewhere. read more

We were so happy with the job they did on a Toyota we took our Nissan there to have some scratches taken care of read more

Dent Doctor - We were so happy with the job they did on our Toyota that I took my Nissan there to have some scratches taken care of - Body Shops Near Me - Reno, Nevada

Had body work done about 2.5 years ago. Car is garaged and always kept clean. Clear coat on the area they worked on is failing. Original work was about a 4 out of 10, panel alignment issues, overspray, just generally poor work. Would not use this shop again. read more

Did a great job painting a new hardtop, great color matching. Very communicative and a fair price. read more

Dent Doctor - Newly painted hardtop. - Body Shops Near Me - Reno, Nevada

Living in Reno your car is gunna get crashed into. I've taken all my cars to dent doctor and they have consistently done great work. Great work on the cars and even better dealing with the insurance. Only ever used them for collisions and after I give them my car i know everything is gunna be taken care of. Edit- Took my car twice for two separate crashes. First one work was done great. Except fender liner was left hanging. Brought back in they fixed it. Took it in a second time. Told them it was leaking and driving funny. They did usual body work and handed it back. When I asked about the leak they said they didn't see anything. Took car to get inspection else where. Clear visible leak with other issues probably related to crash. Took back in for that and a couple of other plastic liners and pieces. Including the liner that was dragging again from first repair. Guy was very defensive more trying to shake any liability. They wouldn't do anything about the leak but could fix the plastics. Will just go elsewhere. Took it in for a second time because I thought they did a good job but looking back at it the liner was left dangling and eat up by the tire. read more

Dent Doctor - Body Shops Near Me - Reno, Nevada

The shop does not stand behind their work, paint work failed after a little over a year and has gotten worse read more

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Dent Doctor is the absolute best in Reno! My car looks perfect! Literally it's like the huge scratch along the driver's side was never even there. They called me to bring my car in less than 24 hours after I filed my claim with my insurance and my car was done in 4 days. I highly recommend. read more

Do not under any circumstance take your vehicle to this shop. I would give them no stars if I could. You will not get your car back for well over the estimated time they initially give, for example they told me two and a half weeks and it's been 9 weeks and my car still isn't done. Every time I call no one has answers, the tech is never at work, and the entire staff seems like they're high on something causing them to lack any and all communication skills and how to properly run a business. The excuse was always, "we're waiting on parts". The latest excuse was, "we didn't like how the work looked that we had done so we're redoing it." In no way should it have taken 7 weeks past the initial quote to get a little plastic piece for my wheel well. Absolutely ridiculous. Take your car literally anywhere else because this place is an absolute trash fire of a business. Pictures of the damage included because there's no way this should've taken 9 weeks. read more

Dent Doctor - Car - Body Shops Near Me - Reno, Nevada

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after reading reviews from 1-2-and 3 years ago about the poor service...mixed in with positive feedback I gave these guys a shot when they said they had resolved the employee problems that caused those poor reviews. they gave me a rose colored expectation of completion of the service....but have missed and lied daily now for 2 weeks. they have blamed issues on employees "no call-no show" and "owner is out of the country" regardless if these are real or fake excuses, my car is still down over a month for cosmetic issues...no end in sight. it's evident this outfit has EXACTLY the same issues they had that caused poor reviews! steer clear of taking anything to this place, unless you enjoy being lied to and having missed deadlines read more

I'm so impressed with how quickly they fixed our 4 runner! It looks amazing! I definitely recommend using Dent Doctor!!!! read more

Dent Doctor - They fixed our truck in 3 days once it was dropped off, and it looks amazing!!!!! - Body Shops Near Me - Reno, Nevada

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Great customer service!! The staff is great! This shop is doing everything possible to give qaulity repair but they are limited to what Insurance will aprove.. arguing with Insurance takes time and is a complete headache and process!! Geico sucks they will they to cut corners to save money.. and they do not communicate with shop .. after this I will be switching Insurance!! Overall my car looks brand new i highly recommend Dent Doctor they are very honest and communicate well!! read more

They were prompt and professional from beginning to end. They did great work at a very fair price. I would definitely recommend this shop.

Getting an estimate was easy and the staff seemed friendly, but after they promised to order the parts, I had to call them weekly to remind them for over two months. I could never get a call back when leaving a message or when promised, and when I made a 9AM appointment that they told me would be a quick in and out, no technicians were at the shop until after 10. It seems like this place doesn't want business, given their willingness to inconvenience customers without remorse. Avoid this place if you can help it. read more

Always good service and great work... have taken both my cars to them and have always been 100% satisfied!

Great results and really great customer service under tough circumstances where parts needed were not available. Accurate estimate! Worked well with the insurance company to get the repairs done completely and correctly. Owner provided updates. read more

Took my car in for an estimate on a hit and run dent and John was my estimator. The estimate was 150$ cheaper then other local company's but that's not what got the 5 star review for this company today. John went out of his way and found me the body panel online in the matching color for 1/3rd of the price of the dent removal wrote down the link and sent me on the way. He didn't try to up-charging me for the part and selling it through the company or anything just literally helped me out free of cost. Personally I would 100% suggest a company that's willing to lose money to have there customers walk out happy. They haven't done work for me yet but I'll sure have them be the first one to check out any of my projects. Really cool team. read more

I have never had a worse experience with a service provider. Although Penny, the receptionist, is very nice, she did almost nothing correctly. She never transferred vehicle info from VIP Collision, Alfred's other company,; had multiple invoices, and incorrect work to be done. She never phoned when she said she would and often did not answer the phone or return a voice mail. I called constantly and went to the office when I could not get anyone. After demanding to see Alfred, he said he would personally take care of my car - didn't happen. He promised it on a Friday and when I went to the office on Monday, he wasn't there but a technician agreed to work until 7 pm so I could get the car Tuesday when I was leaving on a trip. The technician did have it ready and kudos to him! read more

My truck got a pretty bad dent/paint chip in the driver side of the bed. I took it to Dent Doctor for repair because they were cheaper than the three other quotes I got. I am very satisfied with the work. They repaired the dented bedside, and repainted it. It looks and matches the old paint perfectly. I also had them color sand and buff/wax the whole truck. It literally looks brand new. They even took the time to fill in two or three larger scratches the truck had elsewhere, plus multiple rock chips on the front hood and fenders. Great work for a great price. Thanks Dent Doctor. read more

Dent Doctor - Body Shops Near Me - Reno, Nevada

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I had such a great experience, Damian was super to work with and my Mercedes looks great after the TLC it received. They are not a preferred shop for StateFarm Ins. That did not mater they handled it all for me read more

Took my car over to get an estimate and it was double what another shop quoted. I could see why they could get me in right away and the other place needed 3 weeks to fix it. I won't be going back. Oh, and the "quote" never got delivered. Oops. read more

The new owner of this shop, Alfred, is doing amazing work. Great quality repairs, done in a timely manner, without breaking the bank. You don't visit a body shop by choice, but if you are in an accident, choose Alfred and the Dent Doctor to get your car looking like new. read more

Dent Doctor - Body Shops Near Me - Reno, Nevada

Amazing people. Technicians that do the right thing. Not what's expedient. Staff is knowledgeable, friendly, and do what's right for their customers. Their philosophy is not to make a quick buck, but to provide the best solution for all customer. Even if it means finding a suitable repair option using outside vendors. read more

Al and brady were very professional and friendly. Their estimates were very reasonable and I was updated immediately when they knew that my car wouldn't be available on the expected date that it should be done. Quality of their job was superb. Highly recommended on your auto body repairs. read more

Although the service offered may be good, this company does NOT pay their supplers. I delivered parts and was given a bad check with a promise for a call back resolution. I am still waiting to hear from Alfres. read more

They were quick and professional and very friendly. They did a dmv inspection for my vehicle and were just great and the price was a great surprise too very affordable i highly recommend them to anyone read more

I reached out to Dent Dr. in June of 2022 to ask if they were a Tesla certified repair shop as I need some body work repair work. They claimed to be a Tesla approved collision center so I asked for an estimate of repair work. I then contacted Tesla after speaking with a friend of mine who also owned a Tesla, stated that there was only one collision repair shop approved by Tesla in the Reno/Sparks area and that was McCarran Auto Body. I never heard back from Dent Dr. nor did I contact them as I went to McCarran Auto Body to obtain and estimate from them and to schedule a date for repair work. Since McCarran Auto Body is the only approved repair shop they were book months out. I then noticed that Dent Dr. had submitted for payment through my insurance Safeco and had been paid out $3,310.74 on July 13, 2022. They requested payment from my insurance company for work they never performed nor where authorized to perform. After the initial contact with Dent Dr. in June of 2022 they never reached back out to me. Nothing was agreed upon nor was any appointments set up for repair. They had never seen my car nor took pictures of my car. I reached out to my insurance company as soon as I learned that payment had been issued to them to let them know that should have never happened and ever since there has been many attempts by phone, emails and in person made to recover this payment. I had to finally have my vehicle repaired by McCarran Auto body where I had to pay the $3,310.74 out of pocked and Dent. Dr. has completely avoided the return of this payment. On all the attempts to recover my insurance or I have been told that they would need to speak with the owner and get back to us which never happened. I finally went in, in person on 3 different occasions and was told the same thing. During my last attempt they asked to take pictures of my VIN# for what reason I do not know since nothing has been taken care of do date. read more

Alfred and his team were extremely professional and provided us with great service! Special thanks to Penny at the front desk! She's super helpful and answered all our questions. Thankful for them and happy to have our car home and good as new! read more

I had some body damage to my Ford F150, and my insurance company had them listed as a recommended shop. I've never had body work done, so I took my chances, and I'm extremely happy with the end result and would definitely use them again. Lindsay was my main point of contact. She was great! She was communicative and accommodating. We had a small hiccup with the parts, and a slight delay on the estimated completion date, but they acknowledged it and communicated with me, and when it was all said and done they compensated me and made it right. Alfred the owner even called me afters hours to make sure I was taken care of and explained the reason for the delay, which I definitely appreciated. When it's all said and done, all that matters is the end result. The repairs were perfect and my truck looked brand new. Ultimately all I cared about was did they do the job right, and they absolutely did. I'm extremely happy with the work they did and how they handled the delay. In fact, I asked for an estimate on a few other repairs, and I plan on taking my truck back to have the repairs done. read more

I'm extremely upset with the work that was performed on our car today. We had a dent on the rear fender and was told by the tech that it could be massaged out and look a lot better then it currently did. We have taken many cars here before and felt confident in the work that had always been performed, so we proceeded. After the work had been performed, it was worse than when we brought it in. When my husband told the tech that it looked worse, he agreed and said, "I know, that's why I only charged you $25". Now the fender is wrinkled and the paint is chipped underneath which will lead to future paint problems, I am sure. These are professionals... if you didn't feel confident in the work, then you shouldn't have agreed to do it AND charge for it. So what are you going to do to make this right for a repeat customer? Now I am left with having to paint the whole side panel. If I would've known there was an option that it would've turned out worse, I wouldn't have done it. But because of this tech's confidence and being assured it would look better, I went ahead with it. This is outrageous and unacceptable. read more

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I called to get an estimate on a door ding the size of a pencil eraser. No paint damage. They sent me a link to take photos of the damage and I sent it in. They called later in the day to tell me that it would cost $1050 to fix the dent and paint. When I told the gal that she must have the wrong car, she told me that it would need body work. Having had door dings repaired in the past I knew that this damage could easily be repaired. I told her that I thought she was mistaken and she replied "Well, you must know more about dent repair than we do". I told her that I didn't know more about dent repair, but was sure that the damage could easily be repaired. She then told me that I could bring it in for further analysis. I declined because of her snotty comment. I elected to have the damage repaired by High Sierra Dent Company. Took ten minutes including set up and take down. The repair is completely invisible. High Sierra is used by a lot of the car dealerships in town for a reason. Dent Doctor should reevaluate the use of their on line estimator and immediately suggest an in person review if things don't add up. read more

If you want someone who pays attention to detail and is cost effective this is your place. They just finished painting my husbands car and did a splendid job. They fixed two other cars for me within the last three years and I could not be happier with this shop. They are fast and efficient as well. Damian keeps a close eye on things and has a great sense of humor. I highly recommend this place. Don't go anywhere else! read more

Had an unfortunate accident with my Prius. Found dent doctor thru someone at my car dealership. I worked with Damien. He was amazing at keeping me updated and educating me with how to better care for my car. When the work was completed, I had no idea an accident had even occurred. Looked brand new. Would highly recommend!! read more

Mike is the best! He gave me the best estimate coming in and even gave me a discount. Dent Doctor is a very honest to their customers and wants the best for them. They did an amazing job with my car! I recommend this shop to everyone. read more

Dent Doctor - Hyundai Elantra 2014 before and after. - Body Shops Near Me - Reno, Nevada

This guy does phenomenonal work. I had a couple estimates and some other shops try to add stuff I didn't need. He gave me the best price and fastest time for repairs. The paint job looks even bettr than when I bought it! Super nice guy, up-front and easy to work with. read more

In the last few years my family has taken our cars here for multiple problems and we've never left disappointed. Damien works with all his clients in person and really takes time to explain the problems and all your options. I brought my car in with at least $5,000 worth of damages during a week long snow storm and he still got all of the parts and finished all the fixes in less than 2 weeks. 5 stars, I send everyone I know to Damien! With or without using your car insurance, he is the most reasonably priced place in town! read more

Dent Doctor of Reno - Mike, Damian, and Brittany, fabulous job on fixing my car. I went out and got 5 estimates, and the one from Dent Doctor Reno was the best deal. A couple of years ago I had a very good experience with them, doing a PDR, (Paintless Dent Repair), on my truck. So, I decided, despite the estimate which actually seemed to be too low, to give them a shot at fixing my car. This was a more complicated repair, involving both body work and paint. The end result was better than I could every hope for. Stellar work by a great shop with friendly folk!!!! Thank you!! Brad K read more

Damian was amazing! It is why they come so highly recommended. Thx for fixing my Jeep.

Our car was damaged in a hit and run, and our high deductible made it unwise to use insurance. So we got a few estimates, and went with Doctor Dent... and are we glad we did! They did a fantastic job, on time, and even helped us with our payment situation. I cannot give this shop and its staff a higher rating!! read more