Seriously amazing customer service! Got my car back in just a week. After getting hit by someone whose small insurance company made me find my own repair shop, I was super stressed. As a woman who knows literally nothing about cars, auto stuff always gives me major anxiety. Donnie was responsive, professional, and patient. All the staff were great. The whole process went smoothly from start to finish. I can't recommend Liberty enough and would 100% send my friends and family there. I completely trust them. read more

Sent a request for quotes on Yelp for a bumper repair and Liberty was one of the shops that responded. I had already heard of them since a friend had gotten work done there recently and had a positive experience. Donnie responded promptly and was very courteous and thorough. He asked to see the car in person before committing to a quote, and everyone I interacted with at the shop were friendly and helpful. Even though the price they gave me was more expensive than some of the other shops, I went with them because of their reputation and great customer service. The turnaround time was also quick and they even cleaned my car. All in all, I'd happily recommend Liberty to anyone who needs auto body repair. read more

Liberty is a professional company to have your auto, SUV or truck repaired from any damage. They provide you with a clear understanding of the repair price and timing. Highly recommend. read more

Great people who do the job right and work with your insurance. Quality is OEM or better including flawless paint and body lines.

5 stars all around. I can't say enough good things about everyone at Liberty. The quality of work is phenomenal and the customer service and customer care is unparalleled to any other body shop. Nobody wants to have to take their vehicle in for body work but if you have to, this is the only place in Reno I'd recommend. Thanks Randy and Miranda for all your help, guidance, and kindness in getting my car looking great again. read more

They were super easy to work with and very nice. Amazing work, amazing people, amazing experience! They fixed my bumper and were super quick and even washed my truck after. read more

Liberty Collision - Before - Body Shops Near Me - Sparks, Nevada

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Donnie's shop has made several repairs for me and members of my family. He always keeps your safety in mind, performing a thorough inspection of the vehicle. He will help you deal with your insurance to ensure your vehicle is repaired to manufacturers' specifications. Our cars have always returned looking new and running great. read more

Donnie and the staff here get it. Excellent customer service. Excellent Follow-up. Updating the customer consistently. I brought my truck in for an Allstate Insurance repair job requiring the rear quarter panel and rear bumper to be repaired. 2013 Ford F-150 Platinum. I was called with updates consistently and I am EXTREMELY happy with their work. My truck looked amazing when it was done and I really appreciated how clean it was. Small details were taken into account regarding the repair, and I appreciate it. While Insurance covered the repair, the pricing was very competitive. There is a reason they have high ratings on Yelp. I would definitely recommend the team here. read more

Great service was awesome to work with! When my truck got smashed by a tree. It looks like it never happened.

There's a good reason this collision shop gets excellent ratings - because they have awesome customer service and do outstanding work. We stopped by to get an estimate to repair scratches on our brand new SUV. Their paint expert was able to make the scratched areas look new again and saved us a chunk of change. Thank you Donnie and team - FANTASTIC JOB!!! read more

Boy where do I start? Well I have to say having to go to many different shops in sparks and getting the run around I finally found a shop that not only over exceeded my expectations but just came through. I highly recommend this place and Randy was super helpful throughout the process. read more

Took my FJ in for a full body paint job. I was nervous but excited. I spoke to Donnie on several occasions; he made me feel important and appreciated. He made this process easy and comfortable for me. He called me weekly and kept me updated on the progress being done on my vehicle. The entire staff is friendly and just pure joy. I had my vehicle returned to me in four weeks and when I picked it up, I was in tears. I was so happy and shocked at the end result. This place is amazing and professional. Thank you so much to Donnie and Alfredo (paint pro). Before: blue and black After: cement gray (my favorite color) read more

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Amazing work by liberty collision. Accidentally dented my right fender and was so sad! Liberty fixed it right up & it looks as good as new. Even fixed up a scratch on the door. Amazing staff as well. read more

I did not get any auto body work done here, so this review is entirely about the customer service. They are friendly folks, and the office seems decently managed. They are straight shooters who are clearly trying to run an honest business, and I imagine they are basically succeeding. I was nonetheless disappointed. While I would not say you shouldn't do business with them, I do want to warn you about some of their Achille's heals that caused me stress, so you can avoid the same problems. 1. Their estimate is not a real estimate. Think of it more like a guesstimate. It might cost what they say it will cost, or it might cost double what they say it will cost. In my case, it was the latter. They will only know after they've done a thorough review of the damage, which they do not do for the guesstimate. However, to my great relief, what they will not do is start tearing the car apart and only tell me the actual cost after the work is done. They called me before they got down to business, and explained the situation, with many apologies. 2. They have a serious backlog. For me, it took a month before they could get my car in. A month driving around with a broken window, cringing every time entered the vehicle. I figured it would be fine, but I look back and regret it. A month is a long time to hate my car, and to wait to make it whole again. There are many other body shops. It's just not worth it to wait a month before they can even get the car in, let alone do the work on it. If they give you that kind of wait time, I would just say, move on. 3. Once they did get the car in, they said it would take two weeks to do the work. I waited my two weeks, and at the end was excited to get it back. 15 days go by, and they call me. Yay! My car is done, right?! No. Turns out they hadn't even touched it for those two weeks. It took two weeks just to get to the car after I gave it to them. That's how long it took them to discover it would cost twice as much to fix it. Presumably, it would have taken at least twice as long as they estimated to do the actual work, since the first two weeks they did nothing. Ultimately, I went elsewhere, and did get the work done, but I was set back by a month and a half because of this. I ended up shopping around quite a bit as a result of this experience and found that body shops differ drastically in the thoroughness of their estimates. Some will look it over, take a couple photos, and then ball park it (that's what Liberty does). Some will do the same, and provide a written accounting of every part and all the work that needs to be done, but they will miss some rather important things. Others will be almost compulsively thorough. And the way I see it, this might reflect on the quality of their work: people who are compulsively thorough about their estimates seem like they would be more likely to treat my car the same when they get their hands on it. Presumably, the same would be true in reverse. So, irrespective of whether you go with Liberty, my advice would be: get several estimates, and make sure the one you choose is thorough. You should know exactly what you're paying for, and why. Make sure you get an actual estimate before you commit to a body shop, not a guesstimate. read more

A great shop I can't recommend enough! Aaron and Donnie are very knowledgeable and don't cut corners. They went the extra mile to negotiate with the insurance claim adjuster/vendors to get me stock replacement parts after insurance was initially only going to cover aftermarket parts. They truly care about their customers and their safety. read more

After reading other Yelp reviews I chose Liberty Collision to fix four smaller dents in my 1999 Forerunner that were mostly cosmetic, but bothersome to me. I was delighted that Alfredo was able to make them all disappear and my old car looks great now. They are incredibly friendly and more importantly honest and do great work there. Thank you Randy and all of the wonderful staff at Liberty Collision! read more

Small amount of paint removed by parking accident. These guys were recommended by my local new car dealer. They did excellent work, in half the time initially estimated and for significantly less than original cost guesstimate. read more

We went to a place in Fallon not impressed. Received a suggestion from someone and tried this place . Said they were about two weeks out to take start repair. My husband was having surgery so ok. Took it in was told about 3 weeks because the bed of truck had to come off and the chrome accent pieces were no longer available for our year. They suggested taking all chrome off and buffing. I absolutely love the clean look on my 08 Ram 3500 short bed . Cannot tell where the fix is and truck looks like new. They worked with our insurance, good communication and kept us in the loop . Thank you so much. read more

Liberty Collision - No chrome strips. - Body Shops Near Me - Sparks, Nevada

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Exceptional service!! Can't express how much I appreciate Billy & his team here. I got into a wreck due to weather & it left quite the damage. Throughout the repair process I was battling with my insurance which was the most frustrating part. Although, Billy went above and beyond to help me with this whole process(since I had no clue what was going on). He was always there to answer any questions I had. There was never a moment I felt unsure. In fact they really made me feel like I was well taken cared of and my car was in good hands. I am so glad I came across their shop on Yelp. My car came back looking brand spanking new!! I couldn't even recognize it and I was truly impressed. I would 100% recommend this place. They value their customers, their work is amazing, and they care about the quality of your car!!! Thank you again, I couldn't be any happier with this outcome :) read more

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They are amazing people and treat every costumer like family! I never left without feeling taken care of. I would 100% recommend Liberty Collision. read more

I was in a fender bender this past winter leaving my front end (and heart) crushed. I chose this shop because of a recommendation from a friend and I am so happy I did. Every single person in that shop cared about my Camry, experience, and knew my name whether or not I met them face to face. When I got my car back it was absolutely perfect, better than when I bought the car. They make sure to use parts bought from the manufacturer, which leaves me knowing I'm walking away with not only a beautiful car, but also a quality car that isn't going to break over time. There is a reason why there's a wait to get in, and if I were you I'd wait to get the best work in Reno. This is the only body shop I will ever go to or recommend. I am more than happy with my car. Thank you Billy and Liberty collision!:) read more

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I really wanted to like this place they look and act professional. I made special arrangements to be there at a time of their choosing for an estimate. That's when things eroded. For some reason they did not seem to want to deal with insurance and implied that insurance companies in general made their lives miserable. They whispered to each other several times then told me the estimate would cost $125. Rip-off!!! Who would pay $125 for an estimate? They could then make a high price estimate that would be turned down and just pocket the money. This seems very underhanded to me. I took valuable time to be there and was treated unethically. The whole reason I needed a repair was a parking lot hit and run had damaged our car. Overall I think this is likely a decent business, but these two gentleman who meet with us need some ethical and empathy training. I wish I could bill them $110 per hour for the time of mine they wasted. read more

I brought my car here and they were very helpful. It turned out my car was totaled and they helped me through the process of getting a rental and getting paid from my insurance company. read more

My better half was involved in a collision and I brought his truck here to get an estimate. Not having a lot of experience with auto body shops or anything car related really, they took their time and explained everything to me and gave me a comprehensive printout that I could provide the insurance company. They also made helpful suggestions as I'm dealing with an insurance company of the other driver. I found them from previous Yelp reviewers and can honestly say, I wasn't steered in the wrong direction! I look forward to reviewing again once I get the insurance nightmare handled and my husbands truck repaired. read more

Five stars is not enough for Liberty Collision. My son had wrecked my car and when I began searching for a body shop. I contacted the two best rated shops in my area. Upon further investigation I found that the first shop didn't have any current reviews but that Liberty Collision had recent reviews. I called to come in for an estimate and was seen within 24 hours. Charlie had my written estimate to me in under 24 hours and broke everything down in a manner that I could understand. I chose to go with the given estimate and my appointment was scheduled for a week and a half out. It was okay with me because my vehicle was still drivable. My drop off was seamless and I was kept up to date on my repairs and the length of time it was going to take. Charlie and crew took the hassle out of working with my insurance company to get my car fixed and back on the road as fast as possible. And the quality of the work? Best I've ever seen! Customer service was the best I've experienced as well! I will definitely be recommending Liberty Collision to friends and family. read more

Liberty Collision - Before. - Body Shops Near Me - Sparks, Nevada

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I've been here before and received amazing service AND customer service! Which is why when needed I returned. As anyone who may have experienced needing service, good and quality work takes time. When i dropped off my car to get fixed, the receptionist was very kind and made you feel very welcomed. I even talked about my grandkids and she listened. Not just was hearing but listening and engaged in conversation. Mark inspected my car for estimate for damage and contacted the insurance right away. Every time I called to check status of my car Mark was so helpful. I was expecting to get my car sooner, however it didn't work out that way. He apologized even though was out of his control. I received call this morning on status of my car and was expecting to be ready. When I showed up, it hadn't been brought back from dealership. I was worried because I had a work meeting to attend and the car I was borrowing the owner needed it back. The RECEPTIONIST volunteered after she had her appointment to come to my work and pick me up so i could get my car. She handled her personal affairs. Messaged me and came and picked me up. Even the drive to get my car, I felt comfortable, relaxed (even after a hectic week and busy day). She made me feel like she had known me forever. The kindness, thoughtfulness response was amazing from Miranda (hope I spelt her name correctly)!! I will always use (hopefully don't have to) and will always refer here!! Talk about feeling as "family". This place is AMAZING read more

Excellent service. My daughter had a collision. They made her feel comfortable for the whole process and got it finished quickly and did a great job so her dad isn't quite as mad!! Thanks!!! read more

This is my first time dealing with a body shop and I have absolutely nothing but good things to say. I dealt primarily with Mr. Mark King who was super professional and encouraging throughout the whole process. Communication was awesome and he guided me all throughout especially when dealing with insurance. They went above and beyond when repairing my Jeep. THEY EVEN CLEANED THE EXTERIOR THAT WAS PREVIOUSLY DIRTY FROM OFF-ROADING!!!! Also, shoutout to whoever worked on my Jeep!!! God forbid, if I ever have another accident, I'm taking it to Liberty Collision again. read more

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They are so amazing. I got hit and because I couldn't actually drive my car, they managed to get me in sooner. They are so professional and organized and made getting my car fixed stress free. I felt safe knowing they had my back with the insurance company. Best of all, the work they did was perfect. I literally cannot tell that my door was replaced. read more

I communicated with them on Yelp for my daughter to get an estimate from them for her car. They end up using scare tactic they told her the car is falling apart and they won't work on it. and you shouldn't be driving it and if I was you, i will get a new car a guy, named Danny my kid went home confused and scared. She Doesn't want to even drive the car. What kind of professionalism is this? If you don't want to work on the car, that's fine but don't use scare tactic agonist the kid read more

Liberty Collision tended to my vehicle right away. They worked directly with my insurance and explained in detail how they would repair my RAV4. I purchased a used 2018 RAV4 in May of 2020 and recently I damaged the passenger side of my vehicle. They repaired and painted the RAV4 over a weeks time and kept me informed throughout. I was amazed to see my vehicle in better condition than when I bought my car. They also cleaned the inside of my vehicle. I have two hairy corgis and I thought it impossible to get all of the dog hair out, but they did! Most notably, I was treated with kindness and professionalism. I wish all people would communicate like Charlie at Liberty. As a woman I hate when men treat females poorly especially when it comes to automotive issues. Charlie made me feel comfortable, informed and at ease. Well done! read more

I am super shocked by the treatment I recieved by this company's employee Miranda. This lady was rude...impatient and completely out of line. I wouldn't use this place just based on that experience. Wow and such good reviews. What a shame. This woman should be more careful with the way she treats others.. especially when representing a company whom I'm sure has worked hard to get and maintain a good reputation. One bad seed does make a diffrence. ​ read more

I want to thank Liberty Collision for getting my car fixed like new in a short time period. Customer service is excellent and I highly recommend them for your future car body repairs. My car looks like new again. Thanks Randy Atwood read more

Review from Sara Carmack. My SUV was not repaired correctly by another shop when it was hit out of state. In Reno, I could not find any shop to help me until I found Liberty Collision! Randy and Donnie were the best! Truly good-hearted people the really care about you, the costumer! They put safety and ethics above the rest! If it was not for Randy I would be driving an unsafe care. Liberty collision goes above and beyond in the car repair industry. You can trust the quality of work and that they will do the right thing every time! I am so grateful for Randy, Donnie and the team at Liberty Collision for taking on my problem and not giving up on me! 10/10 recommend!!! read more

Pro's: Donnie and his great team Con's: Not one Go back?: Well, I hope I do not have to but I would! Donnie worked with me to get a repair on my car nearer to my budget. When it came time to install my new bumper, he said it would be quick - maybe 30 minutes. Good news for me because I could get this done on my lunch hour. I think it took about 20 minutes and I was all done. Excellent service, honesty, integrity and a great new location. read more

Thank you to everyone at Liberty! Honest, reliable and quick with the job they've done for me! For y'all just reading "a review", this is much more!! The service I needed was one that many body shops are behind and completely booked out with but Liberty went above and beyond to take care of me and my vehicle! You'll be completely happy with the costs and the quality of work they do! Thanks Liberty! I'll be yelping to everyone! read more

Wife has had her car fixed/repainted a couple of times here. Both times it turned out great. Color match was great. I would definitely recommend this shop for any minor or major repairs. read more

My car was hit while parked on a city street. The person who hit it had made a sharp turn to get to a parking spot in front of my vehicle, but unfortunately, the right front of her truck hit the left front of my car. As this was my first ever accident, I was unsure who to take my vehicle to to have it fixed. Although the damage to my car was minimal, tire scruff marks, etc., I still wanted to make sure that it was taken care of. I looked at Yelp, found Liberty Collision and saw the high marks others had given this business, so I went there and was not disappointed. Having no appointment, I stopped in and was greeted as soon as I walked in the door. I explained what had happened and asked if they could look at my car and let me know what they recommended. Randy walked out with me, I explained what had happened and was just looking to see what they thought I should have done to the car. Randy looked at the damaged area, went back inside the shop and returned with a rag that had some rubbing compound on it. He did a small area and was able to get the tire marks off. After looking at the car, Randy advised that I had three options 1) where the tire had dug in a little deeper into the paint, they could fix that. He explained what they would do, how long it would take and the approximate amount it would cost 2) they could use the rubbing compound, using a machine to remove the marks. He again explained the technique the amount of time and the approximate amount 3) or, I could buy a rubbing compound and do it myself. He explained that I would not be able to get the deeper groove completely clean, but if I took my time, it would look like new for the most part. Randy explained what it would take for them to do it and the approximate time and money. He spent about 20 minutes of his time talking to me and allowing me to make the decision without any pressure! Although I chose to do the work myself, if I even have any need for auto body work to be done, I'll be using Liberty Collision read more

Just picked up my 2018 Mercedes, which only had 800 miles on it, today. The vehicle came out looking brand new again. Some yahoo bashed in my front bumper while in a parking lot, and didn't even leave a note. However, the bright side was the great experience with Donnie at Liberty Collision. The vehicle came back in showroom condition. Donnie and his staff was the easiest to deal with, very HONEST, and accommodating. I've taken past vehicles to numerous shops in Reno and Liberty surpasses them all by leaps and bounds. I will recommend his shop to everyone that needs any repair done. read more

They wanted to keep my car for two weeks to do a bumper cover. When I went in on my scheduled date they didn't have any parts.