Good service. I was in an accident, they were the preferred provider for the area for USAA. They were prompt and professional. None of the BS or attitudes that I was concerned with experiencing from yelp reviews from local shop. An all around good experience. The service provider Hossain knows how to provide excellent customer service. The service advisor stayed in contact, sent regular updates on the progress, and addressed all my concerns. So far, pleased with the service and the repair. read more

Being rear ended always is a bummer but from the beginning caliber reassured they would take good care of my car and get it back to me as quick as they could and they did just that. They were also so patient with my rambunctious toddler and offered her a cookie in the waiting room. I'm so grateful to Sean for repairing my car quickly and professionally. Jamie (front desk) was also so kind from the beginning to the end of service. Thank you so much for making our experience less stressful and taking good care of my car. read more

Terrible customer service experience. The 2nd time around. The first time, they were so sweet. That was because I was going to be a potential client. The funny thing is today I thought I had an appointment to get my car repaired. Went from a sweet front desk lady to a little salty. Maybe a lot of salty. I am about 7 and a half months pregnant. Car issues are never fun Good thing it was just a scrape in the front and no actual engine issues. My car was hit while parked. The person. Who hit me left me a note and has been so sweet. I got hit in the parking lot in the past, and they never left a note. I got it fixed via my insurance. So, I scheduled this appointment via my insurance at first. My coworker told me I was hit, so I started to put the claim in before I got to the parking lot. The person left a note, and I was shocked. Since I already had the claim in. I didn't think anything of my appointment with Caliber to get a quote. So that day comes, I let them know my insurance may not be covered as it will be the other parties insurance. They said that should be fine I made the appointment and sent the quote to the third-party members' insurance. They said they would be ok with whichever repair shop I chose. Either way. The customer service was not great. They could be a good repair shop, but I don't think I'll give them a try. Please go ahead and try anyway. Like always, you never know if the rest of the staff is amazing. Just wish they will improve that aspect. I wasn't even angry or trying to be rude. I'm just super confused why she changed from sweet to angry. I have no time for such an attitude. There are plenty of nicer shops in the city. read more

Secretary is a BICH!!!!! Wouldn't do an estimate without assigning the repair to their shop (illegal) and first estimate isn't until two and a half weeks out? Get real lady read more

I brought my car in to get body work done after an accident in October. They were recommended by my insurance so it was my best bet. Well turns out they couldn't repair it due to a previous crash. No biggie. I go and pick up the car (which they had backed in) and drove off. Next morning I'm loading my trunk with tools and would you look at that. A nice glowing scratch. I email them and call them to let them know I wouldn't be paying for this and I'm told I can't prove it was them so there would be no resolution on their end. Thanks guys! Really great job. Not only could you not fix it, but you made it worse. read more

Caliber Collision - A signature caliber scratch. - Body Shops Near Me - Reno, Nevada

Sara (sp?) handled our car. She was awesome. The whole thing went smoothly, the paint was a good match. Very happy with the result. Would highly recommend this location and if you get Sara, she is a pleasure to work with: smart, competent, and friendly. Thank you. read more

We waited for MONTHS for another shop to fix my car. The repairs were fairly minor, and I almost decided not to get the car fixed because the other shop wouldn't fix it. We finally gave up on that other shop and called Caliber. My car was fixed sooner than they promised it. Everybody was polite and nice. The paperwork was done promptly. To sweeten the deal, they returned my car CLEAN. The inside was really messy when we brought the car in, and the folks at Caliber put in some real effort to return the car to me clean. I was very pleased. read more

Honest, fast, responsive, updates you along the way and the front desk ladies are so friendly! I would spend money here on my next repair, without question! If you're on the edge, trust me when I say, you can trust them. Be nice to people and you'll be surprised that they're nice to you too! I found myself in a fender bender in late June, and my father told me that Caliber Collision gets it done! I had to wait a few weeks but as with every great business, books are filled. No problem. I came in and the front desk was already expecting me. She walked me around the car and marked the areas that were already previously damaged, even if slightly scratched. Then we went over the damage and she said that she would text updates as she received them. No lies there because we were informed every step of the way. She then notified my father that it was ready for pickup about 1 week and a half later. I went in and again, she was already ready to go! It's actually very refreshing when front isn't shuffling through papers like you're just another number, but actually PREPARES for YOU, like you matter, as you DO. Thank you Caliber for knowing how to take care of people and valuing their time/money! The work is SEAMLESS! You can't even tell that anything happened, and I like it like that! I hope I don't see you soon but if I ever need to, it'll be the only place I'll come back to. read more

Caliber Collision - Fixed bumper - Body Shops Near Me - Reno, Nevada

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Great service and repairs exceeded expectations. I was contacted often and informed of what was happening during the repair process from start to finish. read more

i had such a wonderful experience with caliber collision. so quick, friendly, affordable, and their work is excellent! thank you for being so great, i will absolutely be back read more

Thanks to Matthew B, Rachel, and Daniel for getting my car fixed. I am particular with all my cars. They did an excellent job with the repairs! Highly recommend them! read more

Caliber Collison is the BEST shop I have used in the Reno Tahoe area. so thankful for these guys they are one of a kind and very friendly. I'd recommend this shop to family and friends in a heart beat. read more

We have used Caliber twice. The first time was during coved and they kept us informed of every twist and turn during the supply chain nightmare. Recently I messed up my appointment and they managed to squeeze me in and take care of the problem. Both times the work was flawless and the staff friendly and knowledgeable. read more

Excellent service! They got my truck in right away and had great communication via texting all the while they had my truck. They kept me informed on every step of the repair process and estimated cost and repair time. My truck looks great, can't even tell it had been in a wreck! I'm very happy! read more

They had my boyfirends truck for over 8 months and 4 months later there are still issues with the truck. It's sitting at Reno Dodge for almost a week waiting on these guys to approve a fix that they couldn't do. Don't take you car here. read more

We took our car here for repairs. We were told it would take three weeks when we dropped it off and that we would get text message updates three times per week. All was going well in the beginning, then the updates stopped. After a week I tried contacting the shop but the phone went straight to a full voice mail box. I called the Sparks location and found out my service advisor was out with COVID. I waited a few more days then called again and finally reached the service advisor. At this point, the car was due to be completed in two days. This is when I was advised it would not be done on time and the date moved out by a week. I was told the car was going into the paint booth the next day. Fast forward a week and two days (now the new due date) and the car was just painted the day before and there were parts on back order. In total, the car took 5 1/2 weeks to complete, and a very stern message before the service advisor started a serious search for the second set of backordered parts. And it had to go back for one last part to be installed after I picked it up. Don't think they called me to tell me the part had arrived either. I, of course, had to reach out to them for the status on it. It seems all work on our vehicle ceased when the service advisor fell ill and then the excuses started flowing. While upset, I was willing to walk away except... I got a notification from my car's app while it was in their possession that one of the tires was low. Two days after picking up the car, the tire was flat. I went to put air in the tire and discovered that the shop had driven it while flat as was evidenced by the wear marks on the tire. I took it to the tire shop, they attempted to repair. A week later, it's flat again so back to the tire shop and now we have to buy a new tire. Not once did the repair shop mention they caused a flat tire, nor did they attempt to fix this flat tire. Just aired it up, full well knowing it went flat in their possession and sent me on my way. I would not recommend sending your car here if you want it done in a timely fashion or if you hope they'll disclose issues that are encountered along the way. read more

They made us waited for two weeks and they said that the car is not ready for because the insurance would not pay for it because this establishment are asking the insurance for more than the insurance can pay so the insurance informed them that it's a Big NO. Then when we confront them about it they said that we can't give us the car because the insurance noted it the total lose and it was fine. We just want to get the car and give it to the insurance so that we can get a new car. But this people wants us to wait. It' was yesterday so today we called the insurance and this establishment with three way call the insurance told us that we can take the car from them because it's our car. They made us come back for another day when they could've give it to us yesterday. I'm frustrated I choose this establishment because of the good reviews but I guess those reviews are from them too maybe. I'm not accusing them of anything but for the person who have position and power trip cuz we confront them they are something else.They are not everybody there is a bad person tho. The clerk over there named Sarah is nice and she keep apologizing. It's not her fault. If ever I need something to get my car fix (knock on woods) I will not be going here. They waste our time and money. Note this. We called them the day off and ask about when they can fix it and the 15th friday of this month. And they did not say that our insurance doesn't want to pay it. OUR COMMUNITY NEEDS A CAR BODY REPAIR THAT WE CAN TRUST because we depend on our car to get us from when we are going. read more

Best CUSTOMER SERVICE EVER!!!!!!!! Car looks great, cleaner than when I took it in. They could teach customer service classes. Jacob and Alex were FAB!!!! read more

Here's a story, of a lovely lady, who totally wrecked the back of her car... It's moving day. I back my car up our driveway with a large incline with the tailgate open and SMASH, it hits the top of the garage and completely shatters my back window and a piece of the tailgate flys off. WAAHHHH!!!! Thank god for car insurance! Our company had a tow truck tow my car to Caliber Collision. I'm very pleased they did. They were in contact with us all the time, letting us know about what was going on. It took longer than expected (thankfully I had a rental), but the car looks brand new. When we arrived to pick up the car, the woman working the front office was sweet and personable. She even put up with my husband's jokes (he thinks he's so funny). We walked out to the car with Ashley, the woman we've been talking with on the phone, and she went over what they did and asked me to check out my tail lights and break lights to make sure everything was in working order. It was. Then I was on my way home with a brand new feeling car. I don't ever want to do that again, but I'm glad we had a great place to get my car fixed. Thanks, Caliber Collision! read more

Caliber Collision - My Car looks brand new! - Body Shops Near Me - Reno, Nevada

I had a wonderful experience here. George took good care of me and my car. My husband slid my car into another vehicle during a snowstorm. Our insurance (USAA) recommended this body shop. The receptionist was kind and prompt. We made an appointment to have our damaged assessed, within 20 minutes we had the visual inspection completed, a printed up quote of everything that needed to be replaced and the costs, and what we would owe as our deductible. Then we made an appointment for a time to bring my car in based on the estimate of how many days it would take to complete the work. Once I dropped my car off George stayed in great communication with us regarding the progress of the repairs. We also had him look at other things (not related to the accident) and give us estimates, he gladly did and included suggestions on how we could bring down price. When we turned down additional work (that we inquired about) he was totally cool about and just said, "let me know if you want to work on it." George is great. The whole experience was phenomenal....which is welcome especially under the stress of needing a body shop. Go here. You won't regret it. read more

Caliber Collision - Body Shops Near Me - Reno, Nevada

Michelle was absolutely fantastic. I brought my truck in for repairs after an accident, I had heard a lot of good things about Caliber and was not a huge fan of the previous body shop we used. Michelle handled everything from start to finish so I wasn't working with random people or trying to get a hold of anyone like the other place, she text me regular updates about where my vehicle was in the repair process and stayed open after closing on the day it was done so I wouldn't have to wait another day. To top it off, my car was detailed on the outside (it looked nicer than expensive auto detail shops I've used) and they cleaned the inside of my car which was a mess from a busy month. Highly recommend! read more

Great job on the repair work. Only warning is don't leave anything in the car. It will disappear.

I love this place! I live in Lake Tahoe and Caliber Collision in Reno is my family's go to auto body repair shop. It is clean, efficient and they communicate very very well. I dealt with Floyd last time. I was 1/2 hour late for my appointment, and he still solved my auto issue. Thank you Caliber!! read more

Almost 2 years ago, my car was in an accident, and I was fortunate enough to be referred to this particular Caliber Collision on Harvard Way. Because their customer service was so exemplary, when my daughter's car recently needed repair work, I told her to head straight over to this shop. Once again, they did not disappoint! Their customer service is second to none: constantly sending updates as to the vehicle's progress, etc. We dealt with Jayme and Rachel and both were exceptionally personable, conscientious and professional. The car looks fantastic and the best part was that they put a brand new battery in her car, absolutely free of charge! Incredible customer service and repair work. We will never go anywhere else!! read more

I had a minor bumper issue (got caught on a curb and partially torn off) and they helped me pop it back into place no charge!! Brett was so awesome and helpful - I definitely recommend this place. They got me in for a consultation the same day I called and were highly professional. Pictures are before vs after! read more

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My wife and I couldn't have more pleased with the amazing customer service we received by Caliber Collision. Our USAA insurance company listed Caliber as one of their preferred repair shops and we clearly know why, now. Quality work, phone updates, text updates, and so much more! I will be more than happy to refer my business relationships as well as personal relationships to use Caliber for all the body shop needs. Thank you! read more

Very professional group. I worked with Rachel and Jacob. They are both very knowledgeable, friendly and easy to talk to. Victoria at the front desk is also very helpful. Caliber does very good work, very thorough. I would use them again. read more

Unfortunately we got into an accident but fortunately our insurance works with Caliber Collision! Right from the start the process was transparent, we felt genuinely taken care of by Floyd who explained all steps and the approximate time-window. While our car was in the shop we received updates either via text or through phone calls. Sarah in the front office could have not been nicer, either. She actively listened and offered a welcoming feeling from the start. We felt very much taken care of through the whole process and always felt that Caliber really likes taking care of their customers. Our car looked amazing when we picked it up including a fresh wash -courtesy of Caliber-. SERVICE at its best! Thank you Sarah, Floyd & Caliber Collision, highly recommended!!! read more

Floyd and his team were so awesome! I took my car in for my bumper that was damaged and they made it so easy from start to finish. They even got my car done earlier than they originally quoted me. Even in this current hardship the world is going through everyone was friendly and professional. Much appreciated! read more

Caliber did a great job of repairing the truck on a timely basis. I love their texting system to keep me informed of progress. They missed doing one small thing, but fixed it immediately upon our pointing it out!! Good job, good people!! read more

Today I flew into Reno to get my car that was hit while I was in Reno. The Caliber crew was awesome and gave me updates every week and sometimes even more then once. They were always nice and explained what was going on with the repair. Since my computer and electronic parts were taken out by the accident this repair took a bit to make happen. When I got there my car looked amazing but more importantly it drove perfect all the way home to the Bay Area. They also gave me some roses and who doesn't love flowers? So if you want excellent repairs and service I fully recommend this branch and team. They made what started out as a bad trip end well. The lifetime guarantee is a bonus too! read more

These guys are the best. I've used them before and they have always done an excellent job in a very short amount of time, every time. Their customer service is excellent. They always keep you informed regarding the status of your vehicle. I highly recommend them for all of your body repair needs. read more

My car was hit by someone backing into it and this is the place that was the preferred one through my insurance. The first time I brought it in they repaired my door and had to replace the striping tape on just that door. They did but it was clearly another color. That first time they also severely scratched not only the tint on that window but also the glass on that window. They also stained one of my seats and caused some other small scratches. I called them and okay they had me bring it back in saying they would fix the tint and re stripe the whole car to match that door. I already had gotten the stain out myself. Well here we go this time they didn't actually replace the striping they laid it over the old striping so it looked really thick compared to the rest and they re did the window but it had so much debris in it it looked horrible and it didn't really match. I decided to give it a few days and see if it got better. It didn't and upon first wash a week later the tape just started peeling off. I called them back and they agreed to let me have my tint guy fix the window. The tint company said they would have NEVER let anyone walk out with a window like that it was so bad. They also had me bring it back in so they could remove all the striping and lay it back down. Mind you I bucket wash or self car wash my car but here we are a few months later and guess what some of that tape is peeling off. Oh and not to mention the glass scratching even though my tint was fixed my a better place my glass will always be damaged because of these people. I called them back this time to ask if maybe we could just have them remove the striping all together to avoid this problem continuing they said mark was on vacation and would call me next week. Waited the whole following week plus some and guess what NO CALL. They kept asking me to hold my review until they made me whole, well they never really did and now I'm just over it. Don't go here if you actually care about your car. read more

Fantastic team at caliber Collision! I had them look at my vehicle and with their expert experience they advised a more cost effective option with paintless dent repair. read more

Best, most professional service in Reno! HIGHLY recommend them. For those who used Gilsons Autobody for years, this is in the SAME LOCATIONS, but Calliber, a huge National brand bought the stores. I was wary of this, as I loved Gil, but Caliber had the forethought and the ethics to (drum roll, please...) KEEP THE STAFF AND MANAGEMENT of Gilson's! WINNER!!!! So, they have the resources, technology and purchasing power of the large corporate structure, but the local employees who have the training in the body craft, and have the years put in with the company so they didn't lose their benefits or seniority! This is the way to conduct yourself in a SMALL TOWN! They won me over - give them your business. You will not be sorry! read more

This place is a total joke! 10/12 dropped off my vehicle. 10/13 they updated my completion date to 10/28. 10/19 they let me know part was backordered and would get the part on 10/22 10/22 they let me know the part would not arrive until 11/5 10/22 they updated completion date to 11/12. 11/5 they let me know all of the parts needed came in, waiting to be painted. 11/10 they let me know the vehicle was painted, they were working on re assembling it. 11/12 they let me know they were re assembling my car and doing the final inspection. 11/12 (the day of pick up) they let me know that the part they received was incorrect, and had the audacity to let me know that one of the part they got a couple weeks back was incorrect and they were going to work on getting the correct one. After having my car for 5 weeks they finally asked me if they could "help me" get a rental. That same day I called and spoke to an employee there he said "we got the part a couple weeks ago didn't open it and when we did it was the wrong one." They then told me my car would not be ready until 11/18 (6 weeks later) 11/18 went to pick up my vehicle and it was dusty in the street. I will be filing a formal complaint to the following: Nevada Department of Vehicles, Compliance Enforcement Nevada Consumer Affairs Better Business Bureau read more

Floyd was very gracious and replaced my rearview mirror in a few minutes. We were really pleased with the service and kindness.

Took too long for repairs. 11 days. Still have a squeaking wheel i told them about. Can't be without a car again for so long to bring it back. read more

I brought my RAV4 to Caliber Collision after an awful hit and run accident on the freeway. I was already upset by the incident, but Caliber made the repair experience so easy. They updated me throughout the whole repair process on the progress of my car - I love the text messaging system! SO convenient! Overall, going to a body shop can be stressful, but not this one. I am really happy with my experience at Caliber Collision. I highly recommend! read more

Although it may take a while for the repairs on your vehicle, Caliber Collision did a fantastic job and had great customer service! I didn't particularly like their phone etiquette (I'm sure they were just very busy and I'm a chatter box) however through their text message option for updates they were very prompt, polite, and friendly! Michelle was awesome at communicating with us and keeping us updated. And I must admit, our car drives WAY smoother now than it did before the collision! You can't even tell where the wreck was on our vehicle, it's so seamless and dare I say perfect (and I'm super picky over minuscule details). I'm so happy that USAA recommended this place to us. Even though it may take a couple of weeks to get in, they will definitely take care of you and make the whole process as easy and stress free as possible! Thank you to everyone who worked on our vehicle, you guys are awesome! read more