The counter staff was very professional with an extremely clean waiting room. My windshield replacement took no time at all and the price was the best in town for my vehicle. HIGHLY RECOMMEND. read more

My windshield had to be replaced, I did have to go into the store because of the complexity. They got the job done quick and did a great job! Easy to work with and the person at the front desk is the friendliest person I have ever met. read more

Booked an appointment for a windshield repair online and they had availability a day later. Their system is great about confirming your appointment plus a follow up call before arriving. I arrived half an hour before my appointment time and they were able to get my repair done even before my scheduled time. It was a nice surprise and cost about $200 for two little nicks in my windshield. The technician also mentioned that they have a lifetime guarantee so if the cracks got worse, they would apply what I paid for it toward a windshield replacement. Quick and awesome repair service! read more

My windshield had to be replaced and calibrated as per Subaru guidelines. They told me it would be 3 to 4 hours, and that included waiting for one hour after the windshield was finished before driving the car. They actually called me about two hours later and told me that it was done. They vacuumed the floorboards and washed the outside of the windows. They didn't bother to lift the windshield wiper on the back so there was still dirt on the bottom of the window by the windshield wiper. I just don't understand why they need to move the seats and the mirror just to drive a little bit. And why they even have to drive except to move the car into the Work area and then back to the parking lot. There were a few miles put on the car so I don't know where they went. It's always a major readjustment for me to try and get the car back the way I like it. Receptionist was very nice. They did have a comfortable waiting room and there were plenty of snacks. read more

Scheduling appointment was easy. They say alow 3 hours which was accurate. Customer service was nice and efficient. I had windshield replaced. Attached photo of why windshield was replaced. read more

Safelite - Auto Glass Services Near Me - Reno, Nevada

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My experience would have been so much better if the girl they sent would have been upfront about some damage she caused. Instead days later i find out and have to book another appointment for them to come fix what was damaged. Yes it is under warranty but please just be honest and communicate dont waste peoples time read more

Brought my car here when it was covered by insurance, installation was terrible quality and obviously not sealed correctly. When I brought the car back, the staff didn't apologize and instead just said they had lots of appointments and wouldn't even start looking at fixing their work until after the glue had fully set in a week from now. Called corporate customer service who also said the appointment would need to wait a week but were much kinder about it. read more

Needed a windshield replacement and can say I am not disappointed at all in the service. It was a little sketchy in the beginning dealing with their contracted scheduler that isn't local, but once I got past that and was working with local staff it all came together well. Cannot comment on value as this was a warranty claim. I had to make an appointment and wait as I didn't have a ride to just drop and come back. Seeing this, staff worked very quickly to get me in and out of there. A service that was expected to take 2-3 hours took just under two. Very friendly staff comfortable waiting area. Car was clean at the end. A good experience. read more

This company is very bad. I called them to replace my my rear window on my truck.We agreed on the price and set up appointment to come to my house. The day before the appointment they called and raised the price $180 anvd said i had to come to them.ne read more

I had an appointment setup for today between 1-5. When i asked for a smaller window, they said they couldnt give me one. I got off early from work,losing much needed money. I received a text later saying they would be here between 3-5. Great i thought. I'm home. At 4:30 i get a text saying that they can't make it until 6:30pm. I teach a class at 6:30, so they said maybe we can come tomorrow in the morning. I can't afford to take anothet day off, lose the money, and have them not show up again. Very unprofessional. Mike read more

A little pricy but they come out and fix your car window in your driveway and that's as good as it gets.

Super easy process, took about an hour and a half. Watched tv and drank some coffee they had available. The glass looks great, better than the pitted mess i came in with. I've used Safelite in the past for my other vehicle and never had a problem with the installation. Highly recommend this business for your glass needs ! read more

I've used them twice and was left disappointed both times. I will not be returning. First time I had the windshield replaced on my Saab 9-2x. They arrived and didn't have the correct windshield or the right seal. It's a fairly obscure car so I let it slide (although it's really just a Subaru Impreza and I told them that). The windshield is fine but the seals look absolutely terrible. The second time I had the windshield replaced on my 4Runner. They unnecessarily removed the cabin air filter to try to upsell me on a replacement. While doing this, they let debris fall into the blower motor which caused a loud ticking sound coming from the vents. I figured that was the issue but they recommended against fixing it myself and my wife left the car with them. After returning to pick up the car for the 2nd time, the seat belt warning light would not go off. The car was returned again and was fixed relatively quickly by a technician. The third issue, I cannot say with certainty was the fault of Safelite, though I strongly believe it was - a small spot on my passenger seat was melted, with what looks like an adhesive chemical burn. They denied it was them, as I assumed they would without absolute proof, but I'm certain this issue was not present before bringing the vehicle to Safelite. read more

A 4 hr wait is not acceptable I had no transportation and they charged me for windshield wipers that I didn't ask for and didnt need. They were replaced 6 months ago I am a senior citizen with limited income and a $75 charge was not what I wanted to see or expect But The quality of the work was very, very good read more

Customer service is nonexistent. You can't talk to anybody to confirm anything through their phone numbers. They called me four times to confirm appointments then they tell you they don't have appointments registered and then they tell you they can do it in another week or two. Then they tell you that they have notes that show that your appointment was set, but that they can't honor it now. I would not give this company any business. Horrible customer service.. read more

Mark (Safelite Master Tech) is amazing to work with. He's very professional, came early and was being flexible on moving the meeting address. The job was amazing, the new glass looks perfect. Looking forward to drive it and feel the changes. Would definitely work with Mark and Safelite again in the future. read more

Safelite - Mark (Safelite Master Tech) is amazing to work with - Auto Glass Services Near Me - Reno, Nevada

Worst Ever! Josh came to my house bad attitude when he arrived very unhappy to Have to be here! complained about my truck being too tall in spite of vehicle being stock then too dirty as had bird droppings and pine needles on it. was out front ten minutes time, he cut and tore the Top Rubber Molding Off of vehicle then Tore a chunk of pain't off with his knife leaving a knife slice in the metal! Then he pounded on my door saying I can not do the job it has rust on it! I went out and looked NO Rust was on vehicle at all, it was fine Dust that you would expect ! I took a Small brush and iit came right off! There was also elm seeds on it that were rust color but obviously plant debris! He left my vehicle Damaged which he did and he TOOK the piece of molding he Cut and tore off with him and left my vehicle VANDALIZED! I called him back and told him to bring the molding BACK to me, he made it clear he did not feel like it! Technically I could have called police and filed Charges for vandalism! He could have folded the molding back to see if they e was and rust but he chose not To he Damaged my vehicle in stead cutting into the paint ripping a chunk off with his knife cutting down to the metal! I called 1 Master Ford Technician to look for RUST he found NONE! Then I took it too TWO other glass shops to Inspect All 3 Found NO RUST AT All on MY Vehicle! Every one of those shops used their hands to pull what moldings I had left that Safelite employee JOSH had not cut off my vehicle. They gently pulled my moldings back to look like under them all saying no rust we will do the job! Later the day of appointment j Josh showed up at my house with a worse attitude than he originally showed up with the Threw the molding on the ground in front of me and stomped off grumbling there! the other shops all pre-warned me before the put a hand on my truck " saying if we do find rust we can not do the job" Josh NEVER said anything close before he vandalized my vehicle he simply complained from the second he arrived! I had my Insurance cancel anything to do with Safelite to keep him from committing fraud and filing for payment! The Insurance picked one of the three shows who inspected it! I got the job done at a honest shop with pleasant employees! It took the a hour to do the job! Every shop told me to file small claims court for damage Safelite employee did to my paint with his knife! I say if you're in such a bad mood call in sick do not abuse customers! The assigned shop did a great job!! No thanks to satellites will NEVER use them again nor will my friends!! read more

Helped my sister when a rock hit her windshield took a lil while but windshield looks great and works well!

Scheduling appointment was straightforward. They were able to get me in next day. Technician Mark came to my house and replaced windshield and recalibrated. He was professional and knowledgeable. Would recommend at-home service, so easy, convenient, and much less intimidating then having to leave your car at the shop. read more

Confirmed an appointment with Safelite several days earlier. At the last minute same day they cancel the appointment claiming their tech was not in today. Couldn't reschedule until two days later. I called Romans Glass in Reno, scheduled the glass install for next day. Safelite is a joke stay away from them plus they are the most expensive. read more

Picked satellite because they come to your house to replace car glass, and were top on the list as one of the preferred vendors for our insurance. The safelite guy got part of the edging off the front windshield of our 1997 Explorer and said he found a couple sections of rust around 2"-3" in length on the edge of the window, and if he found too much after removing the windshield (something like 24", cumulative) their company policy does not allow him to complete the window replacement, nor put back the old windshield. I decided against having them do the job and not risk being stuck windshield less. I appreciated the guys honesty and they refunded my copay right away. They referred us to Fast Glass who are also contracted with my insurance, so they accepted the $100 deductible. Fast Glass doesn't have the same rule, and while they can come to you for a wind shield replacement, they prefer it's done in their shop with dealing with older, rust-prone vehicles as I guess they have more tools there to handle this complication. Safelite are probably awesome if you have a newer vehicle, but maybe save yourself time and hassle and just go to Fast Glass if you have to replace the windshield of an older car. read more

I've gotta say I'm a thoroughly and highly impressed with the work of these hard working individuals! Made an appointment last week was able to get in the following day if i had needed, however my work schedule didn't permit it! The pricing is amazing, affordable beyond belief, and is precisely the same amount as taking your vehicle into the shop. This bit I thought was equally as amazing as the tech, with his valued work ethic! Joesph, the mobile Safelite Autoglass technician called this morning to introduce himself as well as let me know his ETA which i thought was absolutely outstanding! I'd received a confirmation text and email the previous day , and that morning, but he went above and beyond! He was well disposed and very knowledgeable! He even again sent me a txt message when he was on the way which was about a 45 minute heads up. Again this was greatly appreciated as I am generally busy, plus have a dog who has can be a little wild when it comes to people arriving at my home can be a bit tumultuous at times. So the heads up meant the world! He answered all questions I had and made sure I understood fully what the instructions were afterward for my new, stunning windshield! The bottom line here is I exceedingly applaud this business as they're not only dependable, but qualified! In addition Joseph went above his duties as a repairman and cleaned all of my windows inside. Certain that those of us that have fur babies know they tend to get their paw prints all over the place! And can certainly relate to the gratefulness of this extra step. There's not enough time to to describe just how much that extra step meant. I truly value humans that to the extra mile, especially when not being asked to! Safelite Autoglass, thank you for being a part of the community I'm in! read more

Safelite - Outside of my new glass windshield! So pretty! - Auto Glass Services Near Me - Reno, Nevada

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Vandals smashed a rear window, couldn't get me in till one week out. On the day, called ahead to make sure parts are in, oh yes sir we are ready for you. Turned up at apt time, blank face all around. Sorry you are not in the system. Called the same number while in the reception area, nope, no sign of my apt. Amber the receptionist was quite clueless and not customer focused. Couldn't get me in till another week! Went back to the car, called up Brite Glass around the corner. Oh yes sir we could do it next morning! Job got done by Brite Glass at about $150 less . Enough said !!! read more

After being completely ignored by the toyota dealership as well as fastglass, these guys completely rocked! Their online scheduling actually worked unlike fastglass. The techs were all very friendly and had my car done in less than 3 hours. Would highly recommend this place to anyone needing windshield replacements! read more

So far so good... Made an appointment for the installers to come to my home and repair a broken windshield on my car. Northern Nevada is notorious for killing car windshields and I have had a few while living here and going up and down the Nevada roads. Watch out for those flying rocks! A little pricey for the convenience of them coming to your home, but I am having it done while I work which is the price you have to pay. Hadn't done my homework to compare with competitors but beats having a fix it ticket to add to the stress of maintenance. read more

The work looks good. Okay, I understand why things happened the way they did. But I had several friends who said I should post my experience. See, I live 3 hours away from Reno. I made an appointpment for a windshield replacement. I called the phone number the day of the appointment to confirm the appointment time. All good so far. Drove 3 hours to Reno. I arrived at the shop at my scheduled time. And found out I'd somehow scheduled the appointment for the following day. Major oops. Mea culpa. But I couldn't go the following day. It was going to be a month before I could make the trip again. I asked to see if they could fit me in any way. After all, I dedicated 6 hours to this trip. But they didn't work me in. I know they weren't obligated to. I know it was evidently my mistake. But how would you feel if they, knowing you drove 6 hours for a 2-3 hour appointment, told you sorry, can't do it, come back another time? In another month? So that's my story. I hope I don't need another windshield replaced. But I will go to another store if I do. read more

Great contact. Fine self made appointment. Extremely poor knowledge of vehicles they can actually repair. The website asked for year, make, model. What good is it when they don't know enough to ACTULLY FIX said vehicle. So for that, poor review for them. read more

I have to give it to Safelite, they are pros. I made an appointment for them to come to me. Their communication was excellent and they lived up to all their commitments. The new windshield was perfect and ready to go in just over an hour. The price was fair (there are coupons available) and Josh did a great job with the installation. I really, really hope I don't have to use them again but given the crud on our roads I'll probably have to in which case I'll definitely use them again. Highly recommend read more

Took the car in early am. Was notified that car was in pre inspection at 3:30. Went down there at 5:00. They still had to calibrate the mirror. Waited a few minutes. Husband complained about the visible flaw where the gasket meets the frame. One tech said nothing you can do about that. I guess they had to defend the shoddy installation. I'm very surprised. I've heard good things about them. This is all they do so they should do it right. Called our insurance. They scheduled another appointment. Do I really want to go back there? Nope. read more

Safelite - Top of glass where gasket should be flush. - Auto Glass Services Near Me - Reno, Nevada

Safelight is the absolute worst. What a scam. I had a 1/2 inch crack that had been in my windshield for a while and wasn't bothering me much, but Safelite told me they would fix it, bill my insurance, and it wouldn't cost me anything (no deductible and not even a chargeable incident). Well, one week after "fixing" the crack, it had grown from 1/2 inch to over 8 inches. There's no warranty for "repairs" and now I have to replace the windshield. Well, that's going to cost me $1000 out of pocket for my insurance deductible. Is this just a scam to get people to try to repair windshields and then get stuck having to replace? I should have just left it alone and never called them in the first place. Don't fall into the same trap I did. read more

I am unable to find a human being to talk with. I need a car windshield replacement. Called the 844 number on this site and found a phone tree with no options to find a human to ask questions of. Even "other" didn't work. Found the address for a shop close to me, but there is no phone number listed. I'm writing this review to let the company know that having an automated phone tree with no humans on the other end may save money, but it loses money too by losing business. read more

I needed to get my windshield replaced and my insurance stated I needed to use Safelite. They could not come out to my house because of the collaboration for the window. I was able to make an appointment for that following week. The experience getting the windshield replaced was good and I didn't have any issues. The appointment I had was at 4 pm so they didn't get done till after 5 pm (they close at 5) I brought my car home and was excited to have a new windshield. I walked out to my car to put the stuff back into the trunk (trunk needed to be empty for the service) and I noticed that there was paint missing in the top corner. I called the 800 numbers online (there is no direct number to the Reno location listed online) but they were already closed. I called first thing the next morning. They told me I had to bring the car back down. I wasn't able to bring the car that day because I had work and wouldn't make it till after they were closed. I went the next day. I went inside and told them that I was instructed to come in. They went in the back and talked to the manager. They knew I was coming in. I told them what I had noticed and they told me it was done before I brought my car in. I had pictures from my house cameras that show me leaving my house the day of the appointment right before the appointment without the paint missing but the photo that they had in their system in their before file showed that the paint was already missing. In the photo that they showed me it was not a picture of the whole window so there is no way to prove that it was there before. My car is fairly new and has never had the windshield replaced before this. I was disappointed how quickly they were to dismiss the issue not being their problem. read more

I think they have their plates too full, because it's weeks out before you can get an appointment. They are the only Safelite in town, so they seem to be very entitled, callous, and apathetic. It would be great to have another competitive branch or location to provide some actual initiative, professionalism, and decorum. My 2018 Subaru Legacy had a windshield replaced in I believe 2020, and was told is an OEM windshield. Unfortunately, someone ran into my bumper the summer of 2022, and I had to get that replaced. When the bumper was replaced several warning lights popped up on my dashboard for the Eye Site warnings and other multiple sensors that specific to the windshield and calibration. These warning did not let me use the cruise control, lane departure warning, etc. I took it to Safelite to see if they could remedy the situation, but they said it was over one year of the initial replacement and since the car was in a non-moving "accident" it was out of warranty and would be $675.00 for calibration. I then took it to the local Subaru Dealership to see what they could do, and they informed me that there is nothing they can do because it is a non-OEM windshield and they would have to replace the entire thing, calibrate it, etc. I then contacted my insurance company, and they informed me that any cost would still be covered from the 2022 bumper incident, so I decided to see if Safelite would replace my perfectly good windshield or at least recalibrate my vehicle. I scheduled a calibration appointment, which was about 4 weeks later, and they were supposed to order the windshield just in case the calibration did not work. I took off work, drove the 30 minutes from my house to go to the calibration appointment and they said they had ordered the wrong windshield, because they did not know the exact model of Subaru they were scheduled to work on. Let me remind you that, that they had already worked on this exact same car and should have all the information. So, I wasted half a day for their mistake and rescheduled a calibration for a couple weeks after that. I go back a couple of weeks later, spend 3 hours of my day waiting around without a car and they calibrate my car. It worked for about 24 hours and all the dashboard warning lights came back on. I then had to reschedule a total windshield replacement a couple of weeks later and wasted another half day of my life. I come back in for the complete windshield replacement, spend 3 hours in the lobby waiting and then I come to find out that I am charged $675.00 and 3 hours of my time for the previous strict calibration as well as $1300+ for the windshield replacement and calibration. Again, I am not personally paying for this, because insurance is covering it, but this has been my fourth visit and over 12 hours of my time. However, I was under the impression that if the calibration did not work, they would apply that credit to completely replacing and calibrating the new windshield. The manager then tries to blame the entire situation on Subaru, because Subaru said their sensors only work with OEM windshields. If you remember, Safelite said they put in an OEM windshield initially back in 2019, but apparently, they did not. My biggest worry about this location is 1) Why didn't they put an OEM windshield at the very beginning in 2019? 2) Why did they only calibrate the windshield and charge me $675 and half a day, guessing that it would work, only to have me come back in and get a total windshield replacement and charge me for two calibrations? They could have just replaced the windshield and calibrated it instead of having me come in a third time. read more

Service was super quick and easy!! I checked in just before my appointment time and was out the door in about an hour. Awesome!!

Jeremy at Safelite saved the day when I misunderstood the directions for taking off the sticky tape- I left it on 24 hours instead of two hours. I wasn't able to get the sticky residue off with anything!!! Jeremy found away and my car is back to new. Thank you Safelite for replacing my windshield so quickly and then helping me after I misunderstood directions!!!! read more

Safelite - Auto Glass Services Near Me - Reno, Nevada

Unfortunately, we had our 4Runner broken into this weekend, but thanks to Safelite AutoGlass, we were able to get the window repaired within days. It was a very simple process -- we were able to schedule an appointment online, leave our keys in a lock box (as we went before hours to drop the 4Runner off), and they had the window repaired within a couple of hours. I am very happy with the service we received, and I would recommend Safelite AutoGlass if you need a window repaired. read more

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This is my second car to Safelite for windshield repair. I would never ever go to Safelite again. You can't even call their local number without going through their 800 number and then I'm on hold for almost 20 minutes to get hung up on. The last time they fixed the windshield for me it took him four tries to get it right and even then it wasn't quite right. I ended up sealing it myself. On this attempt, I'm merely wanted to find out the ETA for the repair. 20 minutes on hold on their 800 number only to have it dropped. I will pay for the whole thing out of my pocket. If I ever have to do this again before I would go to Safelite. read more

Insurance referred me to this place. I called to make sure the windshield is replaced with a heated windshield as is today and the guy was rude and never actually answered the question directly. Booked anyways, against my better judgement, then on Saturday May 13th I get a generic text telling me my appt was cancelled; the text message looked like spam. I couldn't even tell it came from them. Once I checked my email I see that they cancelled my appt for that coming Monday, May 15th. This is ONE MONTH after I made this appointment only to cancel less than 48 hours before my appointment with no reason given. read more

I had a completely cracked windshield on my 13' beetle. Parts are hard to get so there was a little bit of a mix-up at first, but my technicians were awesome! Lexi came first when the wrong windshield was sent and she was incredibly apologetic, helpful, and such an awesome girly to have spoken to. Josh came a couple days later to do my windshield replacement once they got the correct parts. I told him I was curious about how it worked so he let me know when he was doing the exciting parts incase I wanted to watch (I did). They handled everything super well, even though it was a couple day push back with the part-order, they have the kindest people working there! So excited to have my car back in shape! read more

Replace rear window glass due to vandalism. Tech was knowledgeable and courteous and friendly. read more

Safelite - The damage that needed replacing due to vandalism. I was given excellent treatment and the tech was knowledgeable of my vehicle. - Auto Glass Services Near Me - Reno, Nevada

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