Jim is absolutely amazing! Always friendly and provides world class service no matter how big or…read moresmall the task. He repaired my Ray Bands in a days time and was able to find an exact match for my broken lens. If you're looking for eyeglasses repairs or just new frames, this should be your only stop in Las Vegas, you'll never be disappointed with Jim.

They fixed my glasses, and I was very satisfied with the service. The owner was also super nice!read more

I am updating this review to let you know Optic Gallery did an excellent job resolving an issue…read morewith my lenses.

Had an eye exam, as soon as I walked in the staff was welcoming very friendly. The doctor is…read morefriendly and always open to answering questions. When going over to pick out my glasses are the girls are very patient and work with you on getting what you want. Definitely will keep this doctor. Plus side they are open on Saturdays which is a huge plus for me.

I first came to this location about three years ago. The glasses are great quality and have lasted…read moreme long time. They've helped me over the years with TLC of my glasses. I needed to update my prescription so I scheduled appointment for today. The staff is professional. I felt well cared for during the whole process from the scheduling of appointment, reminders, checking-in, eye exams with knowledgable technicians, Doctor review of results, comparing frames/lenses with an expert, all the way until walking out of the store. Doctor Tiffany Nguyen answered everything I asked about my tests results and the changes in my prescription. Kate, the frames/lenses expert is knowledgable and explains things well. I appreciate her enthusiasm and insight of glasses. She went over the different options for my lenses by asking good questions about how I will use them.

I had a wonderful experience here and truly can't recommend this place enough…read more Clarissa was incredibly patient and detail-oriented. She helped me update my glasses frames and took the time to compare my two insurance plans to find the most cost-effective option for me. That level of care and transparency really made a difference. Dr. Alaina Lavine is absolutely trustworthy. She conducted a thorough and thoughtful eye exam, carefully considering my eye condition as well as how I use my vision in different environments and for different purposes. I never felt rushed, and she explained everything clearly and patiently. A big thank you as well to Jenna for making the check-in process smooth and welcoming, and to Michelle for assisting with the testing -- both were friendly, professional, and attentive. Overall, this is a fantastic office with an amazing team. I will definitely be coming back and will happily recommend this place to others.

Very professional and friendly establishment! My partner and I came here for the first time to get…read moreour annual eye exams done. We saw two different doctors and both had a very pleasant experience with them. One thing we both noticed about this clinic is that they have much more advanced technology compared to other optometry offices we have tried. They did the standard pressure testing, peripheral vision testing, took photos of our retinas, and of course the standard vision testing. I love how fast and straightforward everything was. I would highly recommend Henderson Vision Care if you're looking for a new optometrist

These guys were super excited to get my sons glasses order processed and promised them within five…read moredays. That was over a month ago. We have to keep nudging them and finally heard that it was backordered. Super helpful information for people traveling who sends glasses were broken and held together with tape. We easily could've gone somewhere else. Look, I appreciate the can-do spirit, but it's not what was promised and we are still waiting. At least a phone call after five days explaining the delay would've been appreciated.

I came to this place with high expectations based upon the positive reviews. My expectation were…read morekinda sort of met. The place is very neat and professional looking. Everyone treated me very kindly. The exam process was a bit of a pain. They have this test that they blow air into your eyes that I did not like. Because I kept blinking during this process, they red flagged me as possibly having glaucoma and immediately wanted me to see a specialist. Dr. Valdez wanted me to see a specialist immediately, but NV Eye Surgery said it could wait a day. Her response to that was, "Well, it's their problem now!", and laughed. That along with being consulted on new glasses by someone who clearly wasn't properly trained yet, and trying to sell me extremely expensive glasses and then later telling me they had more affordable options "in the back" makes me hesitant to come back here. I'm actually considering going elsewhere to get my glasses after this experience, especially after NV Eye Surgery completely cleared me of having glaucoma. What a bad first experience. Two stars only because I was at least happy with how clean and professional the place looked overall.

Friendly staff and they said it would take 2weeks for the glasses and they were back in a week. I…read moreappreciate the fast and convenient service that they provided..

Had a good visit at LensCrafters .. prices for glasses were a lot better than other places. The…read moreservices was great we really loved Erin. My daughter wishes she would've gotten Erin to help with her glasses to. The lady that served my daughter had a glare about her.

To see.... The question, are you blind and really don't…read moreunderstand? Recently, after some huge mistakes and debates let's see how blind we truly are . I'm not only blind, but I have trouble seeing far away . Luckily, I'm in the right place . Let's go get fitted for glasses . This is a great place for the all in one stop shopping for glasses. You can get the eye exam and buy glasses all at the same time. What a lovely concept? Especially when an individual is struggling with that thing called "time." The eye exam went smooth and the doctor called me back in a proper amount of time. After looking through the lens and remarking one or two. No, go back, three or four we were all done . The eye exam was throughly conducted and an individual is given a print out of the scale of your eye prescription, just for your records. You can order glasses here or take the exam to go . It's your choice. It was a better experience and fit for my schedule to do it all here. They offer all the top brands it seems at fair prices . They offer a warranty plan that covers the frames for a reasonable amount. After you pick your frames they fit them for you on the spot. They show you what your new glasses will look like on you in real time. That's the entire process in a single shot. They called in less than two weeks and you are on your way . To better seeing . The older we get we need enhanced services to help us be the best human possible . My answer to being the best is "seeing" both close up and far away through pink colored clear ray ban glasses .

I had such a great experience at Custom Eyes thanks to Justice! From the moment I walked in,…read moreJustice was warm, professional, and genuinely helpful. She took the time to answer all my questions, helped me find the perfect order package for my glasses and frames, and made sure I got everything I needed and more. I never felt rushed or pressured. You can tell she genuinely cares about her customers and her work. It's rare to find someone who combines great customer service with real expertise, but Justice absolutely does. If you're looking for an optician who goes above and beyond, I highly recommend asking for Justice at Custom Eyes. I'll definitely be coming back!

Dave at CUSTOM EYES is the best! Professional, kind and the best place to go for your glasses. 20…read morestars if possible!! Thank you to the entire team of staff for all their wonderful help My go to place for sure and beautiful frames!!!

Sent us to an overpriced glasses repair place after telling us that they could fix my broken…read moreglasses for $10 over the phone

They set up an appointment for my daughter for training for her contacts. On the day of her…read moreappointment they called me 45 minutes before her appointment and said they needed to reschedule so the dr could see her again because her eyes could've changed. I had already left work early and was at my daughter's school picking her up for the appointment. Before they would even schedule the appointment in the first place she had to check with the manager to see if it was within the time limit of 60 days. They said it was within the time and scheduled the appointment. Could they make up their mind or do they just want to charge people more money. This place is the worst. The manager Sandra gave the employee the ok to schedule the appointment. Dr Lao apparently wanted more money so he could re check her eyes. Horrible place!!!

I decided to give Pearl Vision another try for the last visit on Nellis went south with the person…read moreI was assigned to choose my glasses. I decided to go all the way to Henderson to Ruth who I knew gave exceptional customer service. My appointment was scheduled for Sunday they called me to advise that Ruth wasn't in and rescheduled me for Wednesday we drove across town and when I gave them my insurance card and ID they advised that Ruth wasn't in and I could complete my eye exam and return on Friday to see Ruth. I wanted to scream !!!! But I thought things happen they apologized. I stayed for my exam. Another lady approached me with forms should I need additional services she stated she just saw that I requested Ruth and apologized. I was called for the pre exam a nice guy started the exam I placed my head on the machine and when I looked up it was another person there stating the guy had to translate. In the service world you advise the customer that you're leaving. This is going left and I've not seen the doctor yet. Now the Doctor was nice but the carpet in the exam room was beyond filthy.All I want is my exam now and I will return to see Ruth. I looked at the glasses and nice lady came over now I know to be the manager she held the glasses I choose until my Friday with Ruth.

We were there 2 hours past our appointment time because kept taking walk ins before the people that…read morehad made appointments. We got our prescription finally and then when we went to order glasses we found out they had not included PD measurement. When I called to get her measurements I was hung up on thee times half way through my first sentence. When I finally got through to someone they informed me it wasn't part of the prescription even though its needed to order glasses online and they know that. She kept saying you can just go in again and get the measurement. It should have been included to begin with. There is no reason it should not be on any prescription they write when you need it to order online. They are trying to force you to pay for their over priced frames. I am very unhappy and will not return to this company again. I would give 0 stars if possible.

Alexis went above and beyond helping me select eyeglass frames. She was patient, kind, and…read moregenuinely knowledgeable about which styles complement different face shapes. Her confidence and expertise built trust quickly, and I walked out with my favorite frames in years. If you need help finding the right pair, ask for her by name.

Not really sure where to start--I never write yelp reviews so the fact I am taking time out of my…read moreday to write this says alot. For starters-- booking an initial appointment was easy (call or text) I found the text feature really convinient. Additional quick paperwork and not too long of a wait before you're seen. Front office staff was pretty friendly. It was probably the practice of the appointment where it could have been better. I understand having techs that are new and being freshly trained--but to the point where routine practices take longer than necessary, or machines not being sanitized before you are placed on them, or having to redo certain things due to incompetence is unnecessary. I was seen by Dr. Angela Khakshooy. Not sure if it was just an off day but there was little to no interaction. It seemed as if there was tension between her and the front office staff for some reason. I voiced my concerns with her about my perscription for contact lenses and she said "How about I tell you what you're going to use." It sounded a bit condescending and dismissive but I bypassed it because I am not the professional. She wrote my contact prescription and then left for the day. I let her know the brand I currently use for contacts were extremely drying and not the best quality. Instead of really providing solid recommendations, or exploring other options she writes me an Rx for a cheaper, lower quality brand. The testers felt like glass in my eyes. She also said I had an astigmatism, refused to let me go up in Rx because of "overcorrection" -- and STILL wrote an Rx for the same exact script with NO DETAILS OF AN ASTIGMATISM? At this point she had left and there was not really much of a follow up. It wasn't until my eyeglasses where I felt better with the experience. The person helping me was super patient and even got me a deal on designer eyeglasses. I was super appreciative of that. When I mentioned my contacts feeling horrible SHE was the one who suggested another brand, gave me new testers (which I appreciate her so much for because she introduced me to an amazing contacts brand, shoutout to her! Amazing. Also gave me alot of knowledgeable insight-- almost more than the optometrist who kind of just disregarded me as a patient. To this moment I still don't know if my contact Rx is ideal for me. I decided to order the contacts from another source as I don't feel comfortable giving this establishment any more of my money. The level of care was subpar and I honestly wouldn't come here again. Mind you--I had to text back several times for an updated perscription-- so the astigmatism issue would be noted in the new script for toric lenses. Not worth the 80$ contact exam plus the additional 39$ for them to photograph your eye over dilation. There are great places in Vegas, but this one is a hard pass.