My Sterling Mccall representative Marlon Romero (and his service manager Jesse Rodriguez) recently provided superior, professional service and helped me when I needed it most! I knew, as I was driving on the freeway that my RX 450h was in dire need of some sort of repair. So I went straight away to the southwest location. After the tech diagnosis, Marlon and his manager calmly explained the issues and the solution. Despite my dire state of anxiety, I was treated with patience and kindness. Plus, I was back driving my vehicle safely within a day. They were informative, efficient and gave 'above and beyond' service, and I am truly grateful! Top marks are truly well earned. read more

I really don't like to give one star reviews, but they almost earned it. I'll give them a two star review and hopefully they read this and try to get better. For one we dropped a vehicle off at 9:30. They said the most it will take would be two hours so it should be ready by 11:30 AM right? There's no communication at all around 12 o'clock. I told my girlfriend to reach out to her service advisor to see where they're at. He tells us they arbitrarily did some recalls and it's not ready yet. Where is the disconnect? We appreciate you doing the recalls but why didn't you let us know that it wasn't gonna be ready for the time you gave us luckily we showed up at 12:30 and it was ready but the lack of communication could've caused us delays Wood really did because it should've been ready at 11:30 but we gave him time just to grab lunch since we haven't heard back from him. If you're gonna add services to the appointment, that's gonna delay the pick up of the vehicle you should let someone know that. The simple lack of communication and breakdown is a reason why you're getting such a low review. All I took was a quick phone call or text or even ask if you wanted to get the recall done. What if we had a plane to catch or what if we were on a tight schedule. It's New Year's Eve and it took three hours to get an oil change. Unbelievable. Also, the customer service it's hard to even get someone on the phone. North side Lexus and Westside Lexus have been my go to. My girlfriend tried them because they're close to her job, but this will probably be the last time we visited this location. Guys your job is a service advisor is to keep the client updated and let them know what's going on. Three hours for an oil change is ridiculous. read more

Car dealerships in the US usually are all subpar as a concept. Service here at Sterling McCall Lexus when purchasing a vehicle was fine, not great, not terrible. Car buying post Covid is just a bad experience anyways for the consumer. Their service side is quite slow (even when making an appointment) but unfortunately Westside Lexus service is worse in terms of pricing, so that's that. Make sure you utilize any service specials during the car inspection. read more

Sterling McCall Lexus - Car Dealers Near Me - Houston, Texas

I had the BEST experience with purchasing my car at Sterling Mccall Lexus. This is my second purchase at this location. Roley and the Manager provided the most AMAZING service. During the entire long process lol, Roley was very straight forward in communication and accommodating. During the finance portion, it took awhile for them to see us and I expressed to Roley that I was famished due to us being there waiting for their finance team to process everything. Roley didn't hesitate to offer chick-fil-a for me and my husband, and offered to door-dash it to us at the dealership for no additional charge. His generosity and customer service that day is/was unmatched. We purchased a used 2012 Lexus and the deal they give you for their used car purchases is a 5 day grace period to bring it back no questions asked. Roley was awesome and we were very satisfied with his service. As for the finance dept, please try to shorten the wait time in regard to processing paperwork. read more

Service rep said this was not fixable, near the side wall of the tire. So I need a new tire. So I took it to discount tire, and they can't find the nail/screw in all for of my tires. No sign of any repairs. If it too hard to plug or y'all don't do that type of service, just say so. This the 2nd time of disappointment. Other time was a throttle body cleaning due to a lagging response of acceleration. Tech test drove it before suggesting it. After repair, it still have the same delay lag of acceleration. Took it back to the dealership and told them it was still having the same issue. There response was it is normal for all AWD vehicles. If so, why your tech suggested the service? read more

Sterling McCall Lexus - Service rep said this was not fixable - Car Dealers Near Me - Houston, Texas

Waited for over an hour and half to get helped even BUY a car. If you cared about making a sale maybe start by helping your customers. Ended up just leaving. read more

I bought TX350 in 2024 at this dealer and the sales experience is OK as the car i was looking is in great demand and there is nothing to talk other than purchase. I called to schedule a service and know the price of the Dash Cam, The wait time is infinite. They would say that they are transferring the call and i did wait like 30 minutes ( Multiple Calls) for no one to connect. I felt it is easy to reach social security benefits then their service people and that is why i took my business to west side Lexus. Now, i know why they have this good rating on yelp. read more

Heaven help you if you want to call and speak to anybody that works at this dealership, nobody answers their phone. And, if you leave a call back number - forget about it! read more

Great and friendly staff. In and out with zero problems. Also they have a lounge, coffee and water.

Just want everyone to hear my story. We bought a pre owned Lexus RX350 from Sterling McCall. We paid in cash that day. It was making a noise the night we brought it home and I made the dealer aware of it that day (the day we bought the vehicle). Their service department couldn't repair the issue on the first visit (the following Monday) as we purchased it on Saturday. The noise was an intermittent issue. I recorded the noise and took it back a few weeks later, after a back and forth regarding a loaner vehicle from their service department. On the second service department visit, they heard the noise and determined it needed a $4000 repair and that it was a known issue some of their cars have had. Their used car Director (Dane Babbitt) told me the noise wasn't a big deal and refused to fix the issue. He told me we could either keep the vehicle as is, or we could trade it on another car, or they would let us "return" it but they would keep the taxes and fees added to the cost of the vehicle in the deal if we returned it. He stated they would just put the car right back on the lot and resell it. Read that again. DANE BABBITT (THE DIRECTOR AT THEIR PRE OWNED LEXUS DEALERSHIP) TOLD US THEY WOULD PUT OUR KNOWN TO HAVE A $4000 PROBLEM VEHICLE RIGHT BACK ON THEIR LOT! TO SELL TO THE NEXT GUY- POSSIBLY YOU!!!!! After finding out they were putting defective vehicles like mine right back on their lot, why would we buy another vehicle from them? We "returned" the vehicle and at Dane Babbitts direction they kept $1000 of our money. Buyer beware. We currently own 2 Lexus vehicles. We walked in, paid their asking price and paid in full. We had purchased 2 other vehicles from Sterling Mcall dealerships in the past 2 years! We will NEVER return to any Stuart McCall Dealership, let alone Stuart McCall Lexus. Don't be the next "me". We came to a Lexus dealer as "Lexus owners" already. (Dane) and Sterling Mcall were more than happy to accept our money in a cash purchase for our vehicle, but refused to stand behind their vehicle when a problem arose (the same day we bought the car). Don't be fooled by the glitzy showroom, fake courtesy of their "Lexus" dealership. These people will rip you off in heartbeat just like a "buy here pay here" lot. They stated clearly that our returned car was going right back on their lot (awaiting the next unknowing buyer, WHICH COULD BE YOU. Which vehicles have problems they know about and which ones don't? Ask Dane Babbitt. Stay away from Sterling McCall Lexus. read more

Sterling McCall Lexus - Car Dealers Near Me - Houston, Texas

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Expensive and so so service but waiting room is not bad.. just had my air filter replaced and took it here for routine maintenance and they ended up replacing my brand new air filter and the wifi is awful too so you can't even view their electronic quotes sometimes read more

We've been going to Sterling McCall for over 3 years and this is the first time we've experienced poor judgement & service. After going in for a normal oil change amongst other service performed including inspection, a problem arose. Nathan was our service consultant and he did what may seem like an everyday normal routine. Except, the key lock to the lug-nuts. After finding out the original key lock lug-nuts was missing from the service date, My wife came back to ask if the key was misplaced. The Service Consultant at the time of complaint fully denied there's a key lug-nuts needed, until we point it out to him via video chat or "FaceTime" (he may be new?) and asked 3 other Lexus service Technician to confirm there is a key-lock lug-nuts on every wheel and tire. After escalating to Larry Miller, the Service Director, we were able to get a lugnut key replacement and a loaner vehicle. We are unsatisfied to say the lease. No apology or reconciliation. We are hesitant to continue our service with this dealership. We enjoyed going here and do want to see this as an isolated incident. We'll see. read more

I have used Sterling McCall Lexus since I purchased my car from my friend's spouse when she died unexpectedly. Other than my most recent and last visit to have my car serviced, there was only one time when I experienced the practice not aligning with the promotion. Well, I had my transmission fluid changed elsewhere, and over 10 days, the engine light came on. I immediately stopped driving the car, a 2017 Lexus with under 63000 miles and had it towed to Sterling McCall. I was given a loaner, and by the end of the day, Hunter told me I would need a transmission, which would cost a little over $8300. Yes, $8300! I immediately called some friends who told me to get my car towed elsewhere. I found out the transmission would not be new, and according to the report sent, SM Lexus does replace sensors but recommended a transmission. It did not say I needed one, but it was recommended. Fast forward, the place that changed the fluid originally had me bring it back, drained the fluid and replaced it with the fluid from the dealer at no charge and the car is running like it should. I do like the car and Lexus but after this experience, Sterling McCall Lexus is a never again. Incompetence and dishonesty appear to be the standard there. read more

Lexus I rarely write reviews for these but this last visit forced my hand to write about my experience. On Sept 16, I dropped off my 2018 LC500 for a 60k service at Sterling McCall Lexus as part of the L-Certified maintenance service. 4 days later, on Sept 20, I returned to the service center and picked up my car. The condition of the car was dirty with dry leaves and dirt on the windshield and side of car, which gave me the impression that the dealer had kept my car outside after servicing (it rained the day before- no complimentary car wash was offered). Given that I was in a hurry as I needed to get back home for work, I quickly examined the car and it appeared fine. Big mistake on my part for not performing a full scan with a magnifying glass. Please keep in mind that my LC500 is garaged indoors and it's purely a pleasure car- driven once or twice a month locally (no freeway) for grocery. On the morning of Oct 17, I was preparing to wash my car (I strictly hand wash at home) when I noticed that the passenger side skirt had several deep scratches- in several even parallel lines that were deep enough where the paint had scraped off and the white was visible. Specifically on the bottom of the side skirt where it's not visible unless you look. My car was not taken out of my sight for the last few weeks after getting it back from the dealer (twice to a gas station and twice to a restaurant for take out, where I parked in front of the designated parking spot and had my wife wait in the passenger seat) so I immediately knew it may have have happened at the dealership. I've been in communication (via text) with my service center rep, David, who has assisted me from my check-in process to pick up. I sent him about a dozen pictures from different angles to show the scratches and explained everything I wrote above. He apologized and said he will speak to his service manager regarding next steps. Today, Oct 21, he responded that due to how much time has passed, there's nothing Sterling McCall can do. All he mentioned was that the service center quoted $600 for restoration. $600 is not a large sum and had I caused the damage myself I would have no issue getting it fixed but the fact that Sterling McCall refused to even look at the car in person or provide any level of responsibility or service for the damage (that most likely was caused from their service center) severely disappoints me. Out of curiosity, I took my car to a repair center for quotes and the repair center said the scratches look like someone underestimated the car hoist lift mechanism height and slid it underneath prematurely, which explains why only one side had the damage. Note that there is no damage to the front or rear bumpers, just strictly the passenger side skirt which measures approximately a foot and a half. About the same size as the leg of the hoist lift when swiveled underneath the car. In light of the lack of basic customer service (at least make the bare attempt to inspect the damage) and no regard for after-care of the vehicle, our family will no longer be doing any business with Sterling McCall. I hope this review raises awareness for all customers to check every inch of their car (yes even the low hanging parts) before driving off or else you may face a scenario like I did. Fortunately, there are other Lexus dealerships in the greater Houston area so I'll be taking my new car sales and servicing to West Side Lexus going forward. Appreciate you reading my review. read more

Sterling McCall Lexus - Scratches caused by dealership service center - Car Dealers Near Me - Houston, Texas

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Kinley Rushing was our service advisor. She seemed like a nice person but appeared to not be very informed in the keeping the customer informed on the status of the vehicle in the service department or asking the customer the appropriate questions regarding the warranty the customer had purchased and paid in full. The dealership is very clean and comfortable with friendly people inside. However, I had trouble with my trunk not closing/opening properly. I took it here because it was closer to my home. They did an OUTSTANDING JOB in fixing the trunk. However, they were supposed to change the oil and rotate the tires, etc. Mrs. Kinley Rushing arranged for me to get a loaner car, since I had already been at the dealership greater than 4 hours, while she was supposed to get the approval from the warranty company for coverage of the repair. It appears she was using the wrong code, after I contacted the warranty company on my own. I figured I could assist her and tried to do so. Finally, I got the two connected, but it was 3.5 hours later. (Yikes) Anyway, on the second day, when I returned with the rental car, I did inform, the supervisor, Mr. Zapata and he was quite apologetic and explained that Mrs. Rushing was not communicating with me regarding the vehicle, because she had to leave due to an emergency medical problem, despite the factors that I was texting and emailing her for verification that my vehicle was ready for pickup. Strangely enough, nobody else picked up her customer load to handle. Poor communication between the customer and Service Advisor and Service staff. Nothing else had been done, beside the fixing of the trunk. The car was in the same spot; they had left it in the previous evening. I immediately asked my husband to check my motor oil, and I almost fell out on the pavement, because engine motor oil was very dirty, thick, and black. Immediately, I took my car back to the original dealership service department. Yes, I paid $ 300.00 for the service with Sterling McCall Lexus Dealership. The new dealership politely took care of the problem. If you have to have the customer, check behind your work, you might need to hire a more responsible person and let the one requiring babysitting go to the house. It will cost less money in the long run for all parties involved. Thanking God for the trials and tribulations, which teach us the blessings from responsible folks are a true treasure and priceless. read more

service schedule is just a joke... i make a schedule for a simple oil change and when i came, they told me i have to wait for 2 hours for my turn for my car's oil change. what is the point for service's appointment? read more

Had one of the worst experiences at this Lexus dealership. After trusting this brand for decades, I'm honestly shocked and disappointed. That said, the manager did take my complaint seriously and offered a sincere apology. I appreciate his understanding and professionalism--just wish the rest of the staff held to the same standard. read more

Summer of '23 we purchased a certified preowned Lexus. After driving it home(Seguin) I narrowly avoided an accident due to a bolt falling out of the brake caliper, which caused the brakes to fail because of work done to the car at the dealership. It was a whole ordeal. After my husband spoke to the GM, Joey Dupuis he "made it right" by offering a very specific maintenance package which is why we kept the car. Now that it's time to use the package since my cert pre owned package has expired we've found out that the package purchased for us by the dealership is not as promised and only covers a fraction of what we were told. It's so sad when you absolutely can't trust people anymore. So use this a heads up when dealing with them. read more

They really should update their pricing when they give you estimates to show all the fees and taxes so there won't be any misunderstandings

I purchased my Lexus GX 550 from Sterling McCall back in May 2025 after an almost 2 year wait for the vehicle. But that's not why I'm so unhappy with this dealership.... After the long wait, traveling from North Louisiana and paying full sticker price for the vehicle, I'm not getting ANY service after the sale. It's time for my first "complimentary" service on the vehicle and I can't get anyone on the phone to set up my appointment. I called, waited on hold for a total of 47 minutes with 3 different people and was never able to move forward with scheduling an appt. I'm having 3 issues with my vehicle (sound system, transmission and brakes squealing) and a factory recall that needs to be addressed. I reached out to the service manager, left a message. No response. I contacted my salesman and he assured me he would have someone get in touch with me... a week and a half later, nothing. This is my third Lexus and I've always been happy with the service I received until now. My first two Lexus vehicles were purchased from a different dealership. I'm EXTREMELY disappointed with Sterling McCall and would never recommend this dealership to anyone. read more

We live in Austin, but while in Houston we had an issue with our new NX 450. Marlin was highly professional and took care is us right away. This is the service you expect from Lexus, and we got it in Houston read more

This is my first time getting my Lexus serviced at Sterling McCall after moving to Texas. I had the pleasure working with the service manager, Larry Miller, whom assisted me with my concerns and agitation with such high professionalism and kindness. I normally don't write reviews but Mr. Miller has exceeded my expectations with his excellent service. He knew I was upset but found a way to be approachable and resolved my issues. I highly recommend Larry Miller for being attentive and genuine. read more

My cousin just bought a 2025 Lexus and she is so very proud to be an owner. Company did her justice.

Everything went well the service was definitely on point . The timing was great with the service I requested. The rep was awesome he was very therald and explained everything to me. Great Service Sterling Mc Call Lexus! Thank you read more

UPDATE - no called or followed-up. Didn't think they would. Replied just to make themselves look good (like they care - they don't)!! Do yourself a favor and shop elsewhere!!! read more

I needed an oil change for my work vehicle (2014 Lexus GS350). I scheduled an appointment online and arrived. The rep attempted to upsell my $80 oil change into a $1400 service (all it included was spark plugs and break fluid). Spark plugs are like $60 retail and selling me that Lexus has a specific machine for break fluid changes is almost as laughable as the price. He also mentioned how he couldn't see any of the vehicle service history (I handed him the printed sheet from car fax showing previous and highly detailed Lexus dealership service history). No more comments. It took almost 3 hours for an oil change. I had an appointment, I could see an hour or an hour and a half but THREE HOURS? Come on. The issues started when I hit the road. All of a sudden my car was pulling to the right. I came back and inquired why this might be and was promptly reassured that the car wasn't driven at a speed high enough to mess with the alignment. Alignment goes out of spec from hitting things not correlated to speed. Hitting a curb at 3mph can knock a vehicle out of alignment since it is lateral force not working with the suspension geometry. They were unhelpful with resolving this. I then got home and was going through my multi point inspection sheet. My NEW rear tires (3k miles on them) out on 5/18 are measuring low and almost needing replacement according to their measurements. The most concerning was not the numerical value that my break pads were measuring at a good level but the fact that I have wheel locks (did not provide the key) and yet they somehow measured them. Sloppy paperwork. Seems as if "techs" are just ticking paperwork and customer cars are not properly inspected as they stated. The service discounts on oil changes here just aren't worth it. They couldn't even bother to remove the previous oil change interval sticker from my windshield. They just put another one on there. Overall just sloppy. read more

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My go to dealership for maintenance. I've been here for over 8 years. Today I went in for a new battery and an oil change around 3:30 pm. When I pulled up to the garage I got in line behind the other vehicles but no one came to assist me. Only a few valet staff came up to me ask if I've been helped. I waited over 10+ minutes before I got helped. I told my representative that my battery need replacing and I needed an oil change. I waited over 2.5 hours for my services to be done. Around 6 pm my representative said my vehicle was ready and gave me the price of the new battery. I then asked her how much was it total with the oil change. My representative was taken aback a little and said I did not ask for an oil change. I remember specifically that I did tell my representative I needed an oil change because I showed my representative the coupon I have on my phone. Unfortunately, since the service department does close at 6 pm I have to come back another day for an oil change. Not very satisfied with today's trip to Sterling McCall Lexus Service Center. read more

Exceptional Professional Experience with NEDA ZARGHAMI My wife and I purchased two Lexus vehicles, an ES and an RX model, from Neda Zarghami a few years ago. I kept her contact information because she was one of the best salespeople I've ever worked with. When I called her today, she answered and informed me that she no longer works at the dealership, as she is now focusing on her education. Despite no longer being employed there, she spent 45 minutes on the phone assisting me in finding the car I was looking for and connected me with a salesperson at the dealership. Even when we first purchased our car from her, though she was quite young, Neda Zarghami demonstrated an exceptional level of professionalism and care. Maintaining integrity in car sales is challenging, yet she managed to do so with ease. I referred two family members to her, and they had the same positive experience. She always had a warm smile, was never pushy, and exhibited honesty and professionalism, which was particularly impressive at such a young age. Sterling McCall Lexus should certainly aim to hire more sales representatives like her. Best regards, Sergio read more

Terrible service. Every time I visit, I have to wait for hours just to get anything done. On top of that, they lie about what's actually being done. While they may smile, that doesn't make up for the fact that the work I asked for never gets done. I had a horrible experience with the customer manager as well. If the work isn't completed, I expect a refund instead of being told that something was done when it clearly wasn't. I will never return here again. read more

I just bought my first Certified Preowned Lexus from Sterling McCall and had a great first experience. I had found the car I wanted to view in person online, and sent over a request to be contacted. Within an hour (this was around 7pm) I was texted by a sales representative to confirm my visit time, where to go, etc. When I arrive the representative met me promptly, introduced himself and we went to see the car. I had already test driven this model at a different dealer and was mostly interested in this color and package, but we did a test drive and then discussed the terms. Having checked similar prices online I knew this car was priced competitively, and my trade-in offer was $1,000 higher than the other dealership I had visited. I ended up purchasing the car and I appreciated how quickly the process went. I left my credit information with the sales representative, who worked on getting the paperwork ready and credit process done while I went to work. When I returned everything was ready for my signatures, and I left with a new (to me) car! The whole process was super easy and painless, and while waiting they have a complementary snack area with drinks and snacks. Looks like this so available whether you're getting a car or waiting on maintenance to be done at their mechanic shop, so that's good to know for future repair needs. Everyone I interacted with was professional, friendly, and easy to do business with. If you're in the market for a new or used car, I had a great experience with Jimmy O at Sterling McCall Lexus! read more

We are very pleased with the new purchase of the Lexus RX350. After a bad experience with another salesman from a different dealership, we came here hoping for a smoother process. Yasser did a great job communicating with us and we are very happy with the results. The process was smooth and the service was superb. We got the price we wanted and the car itself was well worth it. It's a great purchase and the features of the car will make driving even easier. We love the wooden interior mix with the dark and white leather. The car looks just as good on the outside as it does on in the inside. Thank you to Sterling and the staff. read more

We bought our dream car on Saturday. We waited many years to make this purchase. We finally bought a brand new car. The salesperson, Mose, is very nice and professional. However, on Sunday, when we took the car for a drive, we realized the passenger side door does not close all the way. You have to try multiple times and apply force. My husband went back today and asked for them to switch it out and they said they could not do that. I think they don't realize that when someone buys a brand new car, they are not expecting for repairs, esp. cosmetic repairs to be done on the car within 24 hours. My husband was told to talk to the manager, which.. surprise, surprise.. wasn't there. I am thoroughly disappointed and would advise you to go elsewhere. My husband will go see the manager tomorrow and I'll update my review accordingly. We absolutely did not expect this to happen on a ZERO METER brand new car. read more

For starters when I walked in , no one attempted to approach me. When I asked about a vehicle they told me to try a different dealership. Instead of trying to probe more and trying to help me find another vehicle. My current vehicle is actually financed and purchased from sterling mccall Lexus but at clear lake. No one here seems to be motivated but every bit of bias. I also had a pre approval. Their loss. I would've advise anyone to go to any Lexus dealership BUT this one. Don't waste your money or time. read more

Roley V is amazing! He is very welcoming , professional, knowledgeable, and patient and I asked a lot of questions. Roley was very respectful of our time and ensured the purchase process of our new Lexus ES250 was seamless. He delivered our vehicle with a bow on top! He's your guy if your expectations are exceptional customer service which we all know is difficult to find these days. We are very happy with our experience with Sterling McCall Lexus and will return for future purchases. Thank you Roley Verelien! read more

Customer service is a little inconsistent at this location. The first few visits, it started off great. But lately I notice that the waits are long, no loaners are ever available, and sometimes you need to wait a while to get someone's attention when you pull up. read more

Timmy H. provided excellent service. He was respectful of my time, answered all of my questions promptly, followed up with me after the purchase. Most importantly, he paid attention when I was describing the car I want. Buying a new car should be a pleasant experience and Sterling McCall's Team delivered that. Thank you for staying late and helping me get my DREAM CAR! read more

Jesse Hartman is the best service advisor I've had there yet. Very responsive and follows up on everything. Once again, top notch service at Sterling McCall Lexus. I own 3 lexus cars because of the quality of their cars and the quality of their service. read more

Let's just talk about Aaron Lux, my Service Consultant. He was phenomenal throughout the process by keeping me updated, checking in to ensure messages were received, and overall kind and accommodating. I can tell that he loves ensuring customers are satisfied. It comes so naturally for him. He exhibits the true intent of a "Lexus Experience" when it comes to service. Thank you Aaron! read more

Edwin was the worst salesman I have ever dealt with, do not purchase from used inventory. We bought a used vehicle, immediately it drives rough, mechanic says it needs a new transmission. Edwin takes the car back and keeps it for two weeks. Then text "it's ready". It was not, they didn't even fix it. Would love for a higher up to call me to get all the details. read more

Update. Was contacted by someone after I posted. They offered to "help " me out by paying for the parts( $1000) and I only pay for labor (about $400). So I have to pay for something that should have been caught and fixed prior to purchase. I've talked to someone who has fixed these in the past. It takes less than 30 minutes to fix but they're charging about $400 labor. Their salesman was accurate in describing their service as over sold and over priced. This should have been an easy resolution but obviously they are not interested in customer satisfaction. read more