Let me start with this: I wouldn't write if I didn't care. I grew up going to this place, it's been an institution with my family, so better than 30 years in my memory, much longer in the older generation. Their onion rings have historically been excellent, supporting cast of dairy bar-type food (grinders, fried seafood, ice cream) has been good, their portions sizes were good and the value was solid. I really haven't needed another dairy bar.
Fast forward to this year. Singularly embarrassing. I'm unclear, but I strongly suspect we're dealing with a new ownership group/management team who has done a menu, sizing, and pricing re-work. Clearly they're after efficiency and profit based on some low-volume items (meatballs and spaghetti) being pulled form the menu as well as some dramatic down-sizing of their offerings and re-working of the nature of the ingredients being used. Not to mention dramatic cuts in food quality. I've been there 3 times this year (what can I say, I'm an optimist) April 14, 29, and most recently earlier today. I'm having a tough time figuring out whether or not I can keep going based on their consistent inconsistency and menu-demonstrated lack of respect for their clientele...
Service has been spotty (not very quick)... The April 14 visit featured a pathetically small lobster roll with Italian dressing (which hasn't reappeared since, but was completely inconsistent with their typical mayo-based and historically generous offering). Their side of onion rings, again, normally generous, was tiny. A chicken finger plate did include actual breaded chicken tenderloins, so that was a positive, but again, the side of onion rings included was small. All food was served cold, which was particularly disappointing in light of the half dozen or so souls present. I noted a smaller plate in use, I assume to make the offering appear larger, but the downsize was very obvious. This was a very bad experience and I very nearly made the call to stop coming.
The April 29 visit featured a lobster roll consistent with year's past, generously assembled with a balanced amount of mayo, again, small offerings on the sides and a similarly done chicken finger plate. When asked, the staff had no knowledge of the previous lobster roll experience (particularly the Italian dressing). Not a bad experience on the whole, unfortunately just good enough to get me through the doors again. I hate being led on...
Today's experience featured a good lobster roll with a generous side of onion rings (trying to attach a photo, we'll see if I succeed?), but was contrasted against a terribly small "large" side of onion rings and a very poor chicken cutlet sandwich. The "cutlet" was actually 3 very small breaded chicken fingers made from mechanically separated chicken and byproducts. Cheese was included without being asked for and the bread was stale. Hadn't seen these guys at Sterling before, but I'd have been embarrassed to serve a sandwich like that for $8.50 and onion rings of that size for $7.50. Clearly the management group and I disagree with what should feel embarrassing... A very mixed bag as one dinner was good and the other was extremely poor. This sort of teasing is brutal...
I'll be reaching out to them to ensure that somebody other than the teen with a summer job there or the folks on here are being poked about the rash of inconsistent and generally negative experiences I've had. Just disappointed to be in a position where I'm writing this. Again, I like the place... I just hate where it's headed and I'm hopeful that other folks share their disappointment as well. It's tough when folks still show up and don't make a peep about a less-than-great experience... It just reinforces the sub-standard offerings the place is throwing out and is generally disrespectful to the legacy the restaurant has created.
Such a shame. read more