I would give them zero stars if I could. Can't believe the poor customer service. Technician came…read moreout over a month ago - diagnosed a problem and charged me - said they would call with estimate. They never called. I called THREE times and was told I would be called back. No return call. I just called and asked for a manager and after some time on hold they hung up on me. Now they are not answering my calls at all. I want my "diagnostic fee" refunded! I was a long time customer but - Will NEVER USE THEM AGAIN and will let all my neighbors now about my experience.

Bettar Appliance is the real deal,they solved a window unit issue with real expertise ,being a…read morevery hot scorching day a bottle of cold water was offered and with with a smile and kindness. No wonder they've been in business for 80 years. I hope they serve as an exemplar of the rebirth of real business philosophy and ethics that is so sadly lacking in todays disposable society. KUDOS!

Had a Bosch fridge issue- tried many things myself but could not figure out the problem. Chris M…read morecame out the same day I called the company (other companies were at least 3 days out booking and most would not deal with Bosch). Chris was able to make a good diagnosis that turned out to be correct (freeze build up inside the fan housing between freezer and fridge that was not visible even though I looked at the evap coils myself). He said to first try a 24 hour thaw. That was correct and solved the issue with minimal expense. I recommend this business and Chris M. He also called me back unprompted the next 2 days to check in. Way above what I expected. Thanks

Thank you Factor appliance for your great service and excellent value. My dishwasher flooded on the…read moreevening of a dinner celebration. Yes, I was left with tons of dirty dishes to do by hand. I called Factor appliance and they sent someone out within 48 hours. My service technician was as nice as could be. He checked out the appliance and told me everything was fine. The service call was only $80 and I was very happy with the results. They are professional and courteous. Thank you, Factor Appliance! They are my first call when an appliance fails. I highly recommend them.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

My freezer was building up Ice on the bottom. They came the next day after speaking to an AI…read moreassistant after hours. They assessed the issue and had a resolution quickly. Ordered the part and came and fixed it when the part arrived. They gave us some maintenance instructions on how to prevent this from happening again. I would definitely recommend them again.

Had a great experience with BrightCrest!…read more My mom's fridge was acting up and she needed for someone to come out same day to help us evaluate. After getting a number of messages and calls from other providers, I went with Jacob at BrightCrest. His message he sent was very up front with all the information on his side that was helpful for me - the initial service fee, website and phone number to reach him all laid out tranparently.When I called, her picked up right away and told us he could be there later that day. He arrived within the window of time he told us, got to work immediately and was quick to identify the problem. He then let us know he would need to order two parts and made sure to show us the cost of each before ordering them. We really appreciated the transparency! The parts arrived the next day and he was able to come back out the morning after that to fix the fridge. Jacob seems to be a man of his word and we were very happy with his service!

I used the Yelp search tool to find BrightCrest as my gas dryer started smelling like gas when…read moreoperated. They promptly responded to my request, and I had a technician at my house within a day. They fixed my dryer. A technician even came to my house on a Sunday to follow up on the service call. They are courteous, and their labor costs are very reasonable. I recommend that you consider BrightCrest when needing an appliance repair.

I was in quite a bind with another washing machine repair company that stopped responding to me…read moreafter I paid for parts in advance. The repair was critical as I am leaving on a trip in two days. After I spoke with Rapid Fix, the original company called me back and committed to arriving within a hour to complete the repair. Since I already paid for the parts, I opted to use the original company but Rapid Fix went over and beyond for me. They called me twice with alternate solutions and checked their stock room to ensure that they had the part that the prior technician flagged as needed to avoid having to order the part (assuming that was the original diagnosis was accurate) which would have likely arrived after I left for my trip. While it didnt work out to hire them this time, I was very impressed with their customer service support and will definetely be using them in the future. If their stellar customer service is any indication of their repair skills then I am sure you cannot go wrong with Rapid Fix.

Awesome service. The technician was extremely thorough in his evaluation of my washer. He explained…read morethe issue that lead to the leak in simple terms and provided a solution that was easy to implement. He was prompt, knowledgeable and certainly someone who I'd recommend without hesitation.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Friendly, fast and reliable…read more Willing to share guidance on which appliances to purchase going forward.

Rodger had great timely communication and was very straightforward about the process and costs…read more Showed up on time and was very professional. Highly recommend Thompson Appliance Repair to anyone in Ned of great value for a good price.

Efficient and friendly. Cleaned and restored freezer to normal. Helped locate a broken partread more

Company responded immediately, scheduled appointment, arrived on time, diagnosed problem, preferredread more