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Stereo Workshop

4.3 (6 reviews)

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Trilex Fix

Trilex Fix

(9 reviews)

The guy Tony Trilex that runs the business and handled my request to repair my xbox controller (my…read morecontroller had left stick drift) is slick. He made me put down a $40 deposit on April 14, 2025. I sent my controller in to have both left and right sticks upgraded to Hall Effect Sticks for $90 each. It took a long time and I had to call him on the April 24, 2025 to remind him that my order was delivered. The parts weren't ordered till April 29, 2025 and the controller wasn't fixed till May 5, 2025. I paid $122 right away on May 5,2025 the controller was upgraded to TMR's instead of Hall Effect sticks I was happy cause TMR's are suppose to be better then Hall Effect sticks. I got the controller on May 9, 2025 and tested it and the controller was unresponsive. I called right away on the 9th and he told me he was unable to test it cause he had no Xbox and that he could give me a refund of $112 or send it in for warranty I told him that I don't think it could be fixed and wanted the refund he told me that it could be fixed, but I still took the refund. He called me back later on to say that he refunded me the $112 and that if I wanted he could mail me a shipping label and he would fix it and just recharge me plus give me a discount. So I started to think, and wanted to do that so I waited for the label which never came. So I called and he said he didn't have the time to send it and if I wanted I could pay to have it shipped and that the TMR's were incompatible (this was my fault) and made it sound like it could be fixed with Hall Effect sticks that he had in stock, so I paid the shipping on May 15, 2025. I was out of $50 so far and I really wanted the controller fixed. I watch the shipping and the delivery of the package and had to call to let him know that the package was delivered to his PO Box and it was sitting there for days. He didn't start the repair till May 30, 2025. And started the testing on the May 31, 2025 and wasn't complete till June 7, 2025 and was charged $100 on June 13, 2025. I received the controller on June 20, 2025 and tested out on my Xbox and it was going crazy and it could not be fixed with recalibration so I call Tony Trilex to let him know and he screamed at me saying that he recorded the testing I think than hung up on me. I called my credit card company and they said they would call them and temporary gave me a credit which was reversed. It was hard to explain to my credit card company all what had happened over the course of almost two months. I don't know what slick things he could have said but I am out of $140 plus the shipping I paid for. I really put my trust in this in this company. If I said something wrong please let me know I will print a retraction unless you want to send your lawyers after me for slander. I rarely write reviews but sometimes this is all a customer has is to watch out for other customers. This is the purpose of this site and probably why Trilex doesn't have a review system. Also when ever I have wrote other reviews it was positive and many against negative ones.

Tony actually worked for me and was my one of my best, most reliable, kind & passionate specialist…read moretechnicians, with obvious intelligence beyond many AND having business savvy that he consistently brought to the table to further enhance the team whether in quality control or presentation to build further trust with clients and to establish healthy position in the industry. He is precise, transparent, and to be the kind of skilled tech coupled with his knack in customer service and strategic business growth, it's no wonder he's leading the pack. I'm thankful to see that he is continuing in his success and that nothing has slowed him down at all! I'm proud of you Tony, I should have really wrote this sooner and really processed how blessed I was and am to have been gifted the time that I had with you. You also inspired me to get to this point of where I am now and continuing to grow into. You see very deeply in many things and I am grateful for YOUR support that was consistent and always there. Furthermore the things that he can do with micro soldering and the many different technical tasks can't can't be restated enough. People all could learn so much from him and it is paramount for this next few chapters to be valuable in these kinds of ways. Because of Tony, the owner, we had larger and even national franchises referring business to us because we were able to take much more complicated jobs in micro soldering and many other finite fixes that no one in the area could do. A valuable citizen that ensures the many that need their smart devices etc to be working so they can work etc.

Stereo Workshop - electronicsrepair - Updated May 2026

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