So as I write this, I realize that I have given them 5 stars. I have done so, not because…read moreeverything went perfect, and was fast and quick with no issue. In fact for me, it was quite the contrary as I did have issues. However, how it was handled and dealt with, if I could give an extra star for their efforts, I would do so.
I purchased a new deck replacing my broken factory one. There were many options to choose from, but Jeremy helped me with a selection of what I wanted and the features that worked for me. There was no upsell to take this one and so on. It was appropriate and I appreciate that. Everything went smoothly and was done pretty quickly. Unit installed and off I went. It was a big improvement over what I had before. The one option that I really wanted was the Apple Car Play. it makes a huge difference if you happen to have Apple products. Then I started to run into issues. For some reason, the maps were all over the place. As in, every time I drove, it would say I was literally miles away, and then back, and then gone again until I stopped. Then it would find me just fine, until I moved.
Needless to say, it would work, then not work, then work, and not work. Multiple drives and various phones to see if the problem was just me and my phone, or the system or the deck. Several attempts were made to make things correct, always willing to do what was needed to make it right, never a question the something wasn't correct and it needed to be fixed.
Finally a fix was determined and once it was, it fixed the problem. But because of that, a particular feature (Bluetooth) could no longer be used. Without hesitation, the deck was replaced with one that didn't have Bluetooth in it to save me another $100. That's customer service like I have not seen in some time.
So, if you are needing an upgrade, replacement, install, anything regarding audio, alarms, heck anything they sell, rest assured that Brad's in Springfield is not only the place to go, but THE place to go. Well done gents, as you have earned my future business as well!