I called for auto repair. I got in the same day. Customer Service was excellent polite, respectful…read morethey provided a way home and back pricing was reasonable. They had my car out the next day. excellent service excellent timing. Customer service was absolutely excellent. I would definitely go back.

I have a Dodge Durango SRT so I've always have taken every vehicle I've ever owned to the…read moremanufacturer dealership. Lithia Dodge out n out lied to me for over 2 years on a part. It wasn't covered by warranty but containued to tell the the part wason back order. Totally lied to me vs telling me it wasn't covered???? What's up with that. So decided to try a locally Owned business When I walked in I was greeted by Gina, NO WAITING just a great greeting n knew I found a great place to have the "BEAST" Serviced and takin care of. Had oil change n tire rotation and a inspection of the vehicle. Seems like a honest facility. Called when it was done vs me calling. These people did a great job and was finshed when promised and Gina called me!!!!

Communicative quickly and efficiently despite my challenges with AAA before I got there. They…read moreunderstood my situation better than both AAA responders and fulfilled the suggested service. I paid nearly exactly what they quoted me.

Worst mechanic experience I've ever had!! I brought my 2008 Honda Fit to this shop for a…read moretransmission swap. Unfortunately, my experience was extremely frustrating and left me with a damaged vehicle and significant out-of-pocket costs. I was originally told I would have my car back around 5 PM. Instead, I didn't get the car back until around 9 PM. When I picked it up, James the owner told me that the transmission fill bolt had not been properly tightened. During first test drive. and transmission fluid leaked out, he explained and then I got car back but I was also missing the transmission dipstick And had no idea. I drove approximately 40 miles home before realizing there was a serious problem. I ultimately had to have the vehicle towed back using my own AAA coverage. When I brought the car back, the missing dipstick was initially discounted as being the cause of the problem. I was then given an explanation involving another bolt that, according to the shop, had apparently been overlooked. My concern was that if that bolt had actually been loose and allowing transmission fluid to escape, there should have been evidence of that fluid loss at the time. When I picked up the vehicle that night, there was also a liquor bottle sitting next to the computer in the work area. I cannot say whether anyone had been drinking, so I'm not going to make that accusation, but given that my vehicle was being worked on and was returned several hours later than promised, it was concerning to see. Ultimately, I was only given $150 back. I was left with a transmission that had experienced problems after the installation, additional expenses, and the responsibility of getting the vehicle back to a condition I could trust. My biggest issue is that when something went wrong with work performed on my vehicle, I expected the shop to take responsibility and make it right. I don't feel that happened here. I'm posting this review because I want other owners and anyone considering a transmission replacement or for James to work on there car to know exactly what happened in my experience. I strongly recommend documenting everything, asking questions about the work performed, and thoroughly inspecting the vehicle before leaving the shop.

I called about a headlight replacement and they let me drive-in within 10 minutes and replaced it…read moreso quickly! The price was amazing and the staff was kind. I'm definitely coming back.

One thing worth knowing for anyone booking here: don't expect your car to be seen at your scheduled…read moretime. Book expecting a wait. I booked this appointment two days in advance for 1:30 pm wheel alignment had & dropped my car off early at 12:36 pm in case they could start sooner without expectations. From 1 pm till 2:47pm car sat in the parking lot untouched. Around 2 pm someone came over to offer coffee n' water & said thanks for your patience, we've had a tough day, but gave me no timeline. Whenn't even started yet, that I finally went to ask how much longer I was told the it alone takes about an hour, so I was looking at another hour on top of the two I'd already waited and hour from the appointment time. When I raised my concern, the front desk staff told me the appointment time isn't when service starts, it's just your drop-off time. That's not stated anywhere on their website or when booking. After more than two hours with no proactive updates I chose to leave & book with another shop. To the shop: this would've been a completely different experience if someone had simply told me up front that you were running behind & given me the choice to wait or reschedule. I would have rescheduled if that option had been offered honestly & early. Please train your team to flag delays proactively & add a note when booking that appointment times are drop-off windows. That one change would fix everything that went wrong here.

Got a quote elsewhere for some necessary maintenance that was slightly too pricey for my budget and…read moreused Yelp to message a handful of garages. These guys got back to me quickly, were the best deal, fit right into my super wacky holiday-infested schedule, and did a great job. I absolutely plan on being a return customer. Had a tough time spotting them from the road as they're kinda behind the gas station.

I went into the shop in 2023 to have A/C and leak fixed for summer. They were fair and the price…read morewas good. I recommend fixes and tell the service person ALL of your concerns.

Truly Exceptional - Treated My Son Like Family…read more My son's car broke down and was towed to Emerald Performance over a holiday weekend with a failed water pump. I live 1,000 miles away, so I couldn't be there -- but this family-run shop went above and beyond. They stayed open late, kept him informed, offered him pizza while he waited, and treated him with honesty and kindness. He's been to other shops before, but never received care like this. The repair was quick, fairly priced, and professionally done. Knowing he was in such good hands meant the world to me as a parent. We're both incredibly grateful. Highly recommend Emerald Performance -- not just for great service, but for genuinely good people!!

Fraudulent, liars, and scam artists in my opinion. They held my son's car (which I co-own) for…read morenearly 4 months after a clutch job they performed failed. Despite being promised it would be covered under warranty, they completely changed the terms without authorization. ​The first clutch job cost $977. For the warranty repair, they "refunded" $933 for parts but then tacked on over $800 in unauthorized labor charges. They waited 2 months just to diagnose the car as needing a fork replacement--never mentioning a clutch. They waited another month to order the part, then replaced the clutch anyway and billed us. They even wrote a page-long narrative into the invoice to try and cover their tracks, and refused to provide part numbers or let us inspect the replaced parts. ​Communication was non-existent; they called my son exactly twice in 4 months. I am warning consumers about their invoicing practices, missed deadlines, and hostile behavior. ​Facts for the owner: 2008 Tiburon. Brought in March 2nd and not returned until June 28th. Before you reply claiming I am not a customer, I have the credit card statements to prove it. The Oregon Department of Justice Business and Consumer Affairs will be in touch.

Landon was a God send. He comes to you, and actually you don't even need to be home. He diagnosed…read morethe issue, orders parts and comes back and finishes the job., very thankful to have found him! After he was finished fixing our windshield wiper motor and helped my mom figure out what was wrong with her car. He figured out what was draining her battery whereas the dealership couldn't. Thank you Landon!

He price gouged then suddenly wanted to charge for $50 more for labor and whatever he wanted for…read moremiles and when I shared my truthful opinion he talked crap so here it is the entire conversation. Make up your own mind. Thank you.

Great service, friendly, and very trustworthy!!! I highly recommend them!…read more One recent Friday I was on my way to visit family for a long weekend when my car's AC stopped working halfway through my 6 hour drive. Frantic to get it fixed before my trip home, I had a family member calling around to find a place that could get me in quickly. We were thankful that they said they would get me in Monday morning (we made about a dozen calls). Anyway, they knew I was from out of state and was rather desperate - a situation other mechanics could take advantage of - but I received great service instead! There was a reasonable diagnostic fee of $42 (to be expected) and they quickly discovered I had just fried my relay which they had in stock. Honestly, I was expecting a full clearing out of my AC system and at least an hour or two of labor. Instead, they were done in about a half hour and it only cost me the diagnostic fee and the cost of the part. Thanks to Jackson's Complete Auto Care, I had a very comfortable drive home!!!

They're nice guys, very friendly, but the estimate they gave me was literally $1k more than the…read morequotes I got from 3 other shops. I just can't see paying that much more for the same repairs. It's too bad but what can you do?

10/10 on service, communication and their understanding that I am able to do a little bit at a time…read morein regards to repairs of my older vehicle. I feel taken care of. Down to earth vibes. I will, without a doubt, be back.

Very proffesional, and they work extremely fast! The diagnostic was very affordable, and they found…read morethe issue quickly. It was fixed within the day. They were straight to the point, and very friendly. Will have future services done by them. 10/10

Everyone from front desk Jessica, scheduler Loren and mechanic(s) Adam & the rest of the excellent…read morecrew are always fair with competitive pricing, honest, knowledgeable and super capable to work with! 5 huge 's and the owner Mike isn't too bad either lol... Very clean shop & We love that they offer you a loaner car or arrange a lift to & from their business also! We recommend this business without hesitation!

The woman at the front desk is FABULOUS. They did change my oil and that seemed to go well, other…read morethan interacting with a mechanic there. I have a vehicle that is old, and I simply want to do what I gotta do to keep it running. The mechanic I spoke with who pointed out some things that need done, just interacting with him made me uncomfortable. He wasn't friendly, I felt underlying passive aggressiveness + judgement for not jumping at the chance to book services (it is a financial issue!). Also I came here a year ago and it was the same feeling from him, he said it was almost past due to get new brake pads. I still haven't done new brake pads. Today I took my car elsewhere and my brake pads are at 6mm, so they have more mileage than he gave the impression of. I won't come back, my gut told me don't go there again. Had he been warm/friendly, there's a very strong chance I would have booked with them.