Office Max has run hot and cold over the years. Many times the shelves are in disarray, items not…read morein stock and all you get is an "Oh Well" or "We can order it." I've also been in and had great service, price matching and acknowledging pricing mistakes. I have used Staples and Office Max, and if Staples was closer I would use it exclusively, but a trip to the neighboring town for a few items is usually not worth it. Amazon has become my source for most office items anymore.

The customer service was amazing! I came in need of a large amount of composition notebooks for a…read moreworkshop facilitation the next day and Matthew Martin the sales advisor went above and beyond to support me with getting the items that I needed. I'm soooo grateful that this sort of service still exists!!!

Christian was great and helped make up for a horrible experience at the other Office Depot on…read moreWillamette. He not only was helpful, kind, and prompt, he was also very friendly and had great customer service. I would highly recommend that other customers come to this location and Christian was amazing!

I was having issues with my store purchasing card for printing. Enrique was super patient and…read morehelped me print on the spot. I had to order online to send to store in order for my discount to come though for my corporate card. I accidentally sent it to my Office Depot near my house versus the Eugene location. Enrique said it was no issue, he took my info down, personally called the other store and had it transferred to him to complete the job! Customer service here is great!

When we last purchased an imager, we were told it would come with indexing software. It didn't -…read morebut they were willing to install it for an additional charge. After I said yes, they did a little work, then disappeared for a few months, not to be seen again until I called and asked what was going on. A few rounds of this same approach over a year [rinse, wash, repeat] and still no functioning product, so I finally complained - leading to an email telling me they were cancelling the project and not charging me their last invoice [for the project they never did/completed] because 'they couldn't get it to function in a manner meeting my expectations.' Meeting my expectations? Here are the expectations that apparently exceeded their abilities: (1) provide a functioning product as agreed; (2) tell me when it's working and how to use it; and (3) complete the project in something approaching a reasonable timeline. How unreasonable of me, surely justifying the kick to the curb when I complained. I wrote their President Doug Pitassi about this - crickets - leading me to understand their 'customer service" and business model is "We'll charge you, ignore you, leave you hanging, and then kick you loose if you don't' like it." Waste your time and money here at your own peril - there are certainly lots of companies that WANT your business and are willing to go above and beyond in an effort to provide good [or at least competent] service to get your business. And then there's Pacific Office Automation..........

I can't review POA as a customer, but we recently started exploring new leases for a copier at our…read morechurch ,and POA made the best proposal. Diego was great to work with. He didn't try to badmouth any other companies. He simply made us a great proposal. We ended up sticking with the same company we've been with, but if they hadn't worked hard to keep us we would have definitely been going with POA.

We have worked with Ultrex for years now and have always had amazing service. Quick and timely…read moreresponses, always courteous and friendly. If you are looking for print services I would HIGHLY recommend you check out Ultrex in Albany!

From the owner: Ultrex Business Solutions, located on Commercial Way in Albany, was established in August of 1999…read more We are a locally owned business with our main office situated in the heart of the Oregon Willamette Valley. Ultrex services customers from Portland, Salem, Albany, Eugene, Southern Oregon and all points in between. We are proud to be an authorized dealer for both Kyocera and Toshiba. We offer a full sales, service and supply center for new and used copiers, facsimiles, printers and document storage solutions. At Ultrex you will find competitive pricing on our full line of exceptional, award winning products. We also pride ourselves on offering our clients some of the lowest service rates available in today's document imaging marketplace.To remain at the top of our industry in today's demanding document imaging market, Ultrex has always put service first. Our motto is... A personal touch in an automated world. These are not only words but the foundation that Ultrex was built upon and continues to be our primary focus.

Good service and good products. Communication is always prompt and accurate. Delivery has always…read morebeen same day. Prices are fair or better. Highly recommend this business.

Lowest prices on ink cartridges I have found in Eugene.read more