I cannot believe the sheer audacity and incompetence of Stereo Pros in Corona. This so-called establishment, located at 1441 W 6th St Ste 103, Corona, CA 92882, has managed to set new lows for customer service, professionalism, and basic integrity. If I could give them zero stars, I would.
Let's break down the litany of failures that Stereo Pros has managed to rack up:
Inept Installations: I contracted Stereo Pros to install running boards, a front grill, and front parking sensors on my vehicle. Right from the start, it was a disaster. Omar, their so-called representative, not only failed to properly install the equipment but also attempted to gaslight me into believing that their shoddy work was somehow acceptable. The running boards might have been installed eventually, but not without a series of adjustments that Omar insisted were "intentional."
Front Parking Sensor Nightmare: The installation of the front parking sensors reached new levels of unprofessionalism. Despite Omar's promise to remove the front bumper assembly to ensure a proper installation, his installer proceeded to drill holes into the bumper with no measurements, no alignment, and no care whatsoever. When I caught them in the act, Omar tried to continue his gaslighting spree by claiming the installation was within "manufacturer guidelines," a claim that was easily debunked. The sensors malfunctioned, and Omar's solution? A convenient "off" switch to silence the malfunctioning alarm. Truly remarkable.
Blatant Lies and Denial: The web of lies woven by Omar and Stereo Pros continued to unravel. Omar assured me that the sensor console would be hidden under the dashboard, only for their installer to blatantly place it on top of the dashboard. When confronted, Omar attempted to backtrack and insisted that we had agreed to such a placement. Talk about insulting the intelligence of a paying customer.
Damaged Wiring and Broken Promises: After insisting on the removal of the faulty sensors and demanding a refund, the damage caused by Stereo Pros' incompetence became evident. The connecting wires were frayed and damaged, likely due to their initial installation mishap. Omar promised to get his uncle's body shop involved to repair the damage and properly install the grill and sensors. Surprise, surprise, the body shop declared the damage irreparable and the bumper assembly needed replacement.
No Follow-Through: Enter Damien, the replacement for Omar. And what a replacement he was! All he could do was relay messages to the elusive owner, Junior, who seemed to be practicing his disappearing act. Weeks turned into months as I followed up repeatedly, explaining the entire debacle multiple times to both Omar and Damien. Junior's appearance was as elusive as Bigfoot.
Lack of Integrity: Junior finally deigned to grace me with his presence through a phone call, only to promise investigations that never materialized. Weeks turned into months again, and my hopes for a resolution dwindled into nothingness. Junior's lack of integrity mirrored that of Omar's, leaving me to wonder if this was a trait passed down from mentor to protégé.
Failure to Deliver: In the end, Stereo Pros charged me a staggering $440 for a job they essentially didn't complete. They agreed to install the running boards, front parking sensors, and front grill--all of which I provided--and yet they only managed to install the running boards. My 2022 Kia Telluride now sports a damaged front bumper assembly, thanks to their negligence.
In a span of months, Stereo Pros managed to achieve what most businesses strive to avoid: utter customer dissatisfaction, shoddy workmanship, blatant lies, and an absolute disregard for accountability. They've proven themselves to be nothing more than a group of charlatans, promising expertise they clearly lack and exhibiting a complete lack of professionalism at every turn. Stay far, far away from Stereo Pros in Corona, unless you're looking for a masterclass in disappointment and incompetence. read more