Don't waste your money here. Worst service I have ever experienced. The restaurant was filthy and disgusting. The staff was so rude. I asked to speak with a manager and was told that they had clocked out and one would not be available for 4 hours. No one would give their name. I will be calling every single customer service number I can find to express how I was treated and I warn everyone to stay away from this location. Stay away from the rude employee in the picture. She should be fired. read more

Steak ’n Shake - Rude employee that would not give her name. - American Near Me - Winter Park, Florida

Unfortunately this location has seen better days. This chain use to be a staple for us but has long since moved away from the normal rotation. This location is off of 436 not far from Full Sail. The parking lot is easily accessible to get into, but a bit more of a challenge to get back out if you want to head back towards Aloma side after you leave. The roof had several very noticeable water spots (one of the ceiling tiles was water logged and ballooning), which did not lend itself to a 'clean' feeling. The primary food orders appeared to be going through food delivery service orders like GrubHub or Uber Eats. There was only one seated table of patrons at lunch hour during the quick stop in I made. Staff was limited to one server and back kitchen staff of about three. They were checking on customers regularly and did seem to be moving orders quickly. It has the newest marketing campaign jazz showcased throughout - the beef tallow. You can order to go at the register, or opt to sit and eat. Overall: C I miss the days of old for this chain; it hasn't been able to reclaim its spot in our staple rotation of food locations. read more

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Glad for a late night option. My cheeseburger was so good. Unfortunately one of the fries I ordered was missing so I wish I checked my bag before leaving. read more

Steak ’n Shake - American Near Me - Winter Park, Florida

It's been awhile since I've visited a Steak - N - Shake and since I was in the area, decided to dine in. Interaction with the staff is minimal since you order on a kiosk. We were greeted when we arrived and asked if we needed help ordering. Ordered the bacon double cheeseburger meal and the fries were warm when served. Thankfully they replaced those with fresh ones. The burger had good flavor, but I forgot how thin the burger patty is. We were the only ones dining in, but drive-through was busy. Since the counter isn't manned, the installed a QR code reader to activate the fountain drink machine. The restaurant is clean and staff are friendly. read more

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My first Steak 'n Shake experience and it was okay, more than 3 stars but not near enough to warrant 4. The staff were friendly, along with some of the other patrons that were chatting us up as we ordered food through the self-service screen. The restaurant felt a little dated, but it appeared relatively clean and staff were wiping down tables as we walked in. There was a sticky residue on the floors that made shoes cling a little after each step. The highlight of the visit for me was the onion rings, plus I liked that their condiments were plentiful and self-serve as well - no need to beg! My burger was okay, slightly dry and kinda bland. I could have sprinkled their flavor powder on but I didn't; added ketchup instead. read more

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Went through the drive through, they were really nice. Quick service and food was good.

This Steak & Shake looks a little rundown, but it was clean, and the bathrooms were clean too. You place your order at a kiosk. Pretty easy ordering process. When the order is ready they call your name or an order number is called. We, my 3 grandkids and I were there for about an hour and a half, maybe 2 hours. We had so much fun, the music playing was great! We were all enjoying it. We played some games, we sang, we even did some dancing, and of course, took pictures. This Steak n Shake is very family oriented. A place where you can feed yourself and also have fun.... read more

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Had my ordered my food on the app and had it delivered, got a specialty shake with my chicken strips meal, which the shake itself is already expensive enough, but I never even received my shake, I can't file a complaint either because the number on the app doesn't work. $15 later, I never got my full meal. The delivery driver probably kept the shake for themselves. Shame on you! read more

Normally I focus on taking photos of the food. This experience left me flustered and confused. I was one of 10 parents who showed up a little after 10:00pm last night. We brought our 15 teenagers, some of which could drive themselves, who had spent their entire Saturday performing two musicals. It has been the theater group's tradition to go to Steak n Shake to end their evening on a high note. My husband and I needed to eat to so we sat a bit away, although we could not get too far away as half of the restaurant was blocked off. The kids found a half booth half table against the wall they could fit and as others arrived they started nearing the blocked off area. This is where it started getting uncomfortable. The woman in charge the one behind the counter, blonde with a bun, literally screamed at the kids in a growing voice "THAT AREA IS CLOSED!" At the time, our group was the only people in the restaurant - bringing 25 paying customers. Customers that politely cleaned off their own tables as to not bother the staff. Our food came out and we had better pick it up now, right now! (By the way, when you order your food, they pre-ask for a tip when you pay on the kiosk.) We had taken our seat pretty close to the where the food was being picked up. There was a moment when two milkshakes were ready and this woman screamed at the kids like they were idiots, we're not listening and she hated them all. "PAY ATTENTION YOUR MILKSHAKES ARE HERE TO BE PICKED UP!!!!" She honestly just pulled them out and screamed at them the first time they were ready. I could not take it any more so I told her "BE NICE!!!" After that she seemed to have calmed down. Another patron not part of our group was shocked at her attitude too. It was so bad that I feel this woman (I wish I could have read her name tag, because I would have happily called her out by name) as well as management, need to give the parents and the kids a public apology. Getting accosted for supporting your business is not good business. On the brighter side, and the reason for any stars at all, the hamburgers were amazing. The fries were spot on. Kudos to the chef! read more

The food is good and the place is decent looking for being dead most of the time. There is an older lady there opening days and she is very sweet and took care of me. I really miss the old steak and shake and not the kiosks. It's sad to see it go down like this. Hoping it stays around because their garlic butter burger is delicious and the prices are amazing. Only thing thats iffy is that they do lock the soda fountain which I'm guessing it's because people take advantage of it that don't buy the drinks; but I do think that's a little intimidating and makes customers iffy about the location. read more

I don't know why I keep coming back to this location. I forget because of the proximity it each time I'm there I'm wondering why again..... Steak and Shake offers consistently good steak burgers and fries but this locations customer service is absolutely garbage. The drive thru is configured strangely and no matter what you order or if no one is behind you, you will be asked to pull up to the door. The scanner never works , or at least it hasn't for the last 8 months so you can't redeem rewards, additionally the scan/code on the receipt works 25% of the time. read more

I brought my grandkids here after school around 330pm on a Wednesday afternoon. Told them to wash up before dining and my grandson lathered up his hands only to find there was no running water in the sink! Then my granddaughter came out of the ladies room and said there was no paper towels! I tried to find an employee but the entire store is a kiosk set-up now. I had to flag down a manager in the kitchen area to tell her. She was rude and said, "I know we need paper towels, that's what I was trying to do! " As if I inconvenienced her with both of my grands standing there holding their hands out! And I said ok, what about the water? She said, " Go in the ladies room" Not a good solution to tell an 11yr. old boy to go into a ladies room. So after guarding to door til he rinsed off, we proceeded to order. I didn't enjoy the entire confusing kiosk experience and having to scan a QR code on my receipt to activate the soda fountain for a split second while 3 of us tried to fill our cups! Frustrating process with kids! I might add there was food all over the floors under the booths and tables. This is NOT the "Steak & Shake" I remember. I will surely not be going back, and would not recommend a visit! read more

Don't order from app during dinner. You'll have to wait in the drive thru and you're guaranteed to get your food cold.

I have always gone here and it has never been a problem but tonight was completely unacceptable! We came for a quick dinner and waited minimum 30 minutes for FAST FOOD!! I understand if you are booked and busy BUT there was only 2 parties inside and NOBODY in the drive through!!! It is absolutely insane and the worst part is that they got my friends burger WRONG!! We went to tell them and they looked at us as if it was our fault and they said "do u want us to bring it to you" DUHHH HELLOOOOO!!!! Waiting over 30 minutes for fast food and then you get it wrong is crazy BUT having bad customer service and attitude is even worse. Please someone get these people in check. If you don't like your job, quit! Don't make other people's lives miserable just cause your life is bad. read more

i went to get a doordash order and everyone in the restaurant is extremely unprofessional in my opinion, no welcome in or greeting and when i got the order i asked for a piece of tape because the bag was open a bit and the lady literally rolled her eyes at me read more

Ordered a peppermint chocolate shake. Sat in line for a long time, which is to be expected sometimes here, but hoping the shake wasn't made and just sitting. Finally at window paid with some loose quarters and the rest on debit. Lady didn't know how to ring that in so sat another 5-10 min and waited for manager to help her. Never was given shake while she figured out how to accept change with a card. Finally received a completely melted shake that was no longer fully cold, sloshed around, with completely melted whipped cream also. Drove around, went inside. The manager was working and was the one who met at counter. Wasn't overly friendly. Didn't really speak or say sorry. She made shake over and I was handed a shake that was not full by about 2 inches. Why would a shake be so hard to get right? Isn't the name steak and SHAKE after all? read more

Disappointed with some of the ratings for this place... I feel like people write terrible reviews at fast food joints when something is slightly wrong like little babies lol Drive thru was fast, the employees were very friendly and efficient, and my order came out correctly. No complaints! read more

I was thoroughly impressed with Mary Ann's quality attention to detail and service. Even with the kiosk systems it was refreshing to have that face to face interaction. She went above and beyond to ensure a quality experience!! Very refreshing experience!! read more

Place is dirty, food is put together sloppy, tables not wiped down and the floor was disgusting. Burger was decent tasting but I ordered a milkshake with my meal and when they handed it to me it had whip cream and a cherry which I didn't ask for. I said something to the worker he flicked it off in the trash and said is that good..... WOW bad business practice. I will not return to this location again read more

Steak ’n Shake - Not so clean tables - American Near Me - Winter Park, Florida

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The manager in the evenings and Spanish lady very unpleasant rude This is my third time qbout 8pm on 10/30/23 and all the three times I been here the lady at the front really really rude. We are not coming to beg for food we are buying and as cuatomer we should be treated with respect Not treating people like they are qsking for free food read more

I grew up eating at this Steak n Shake location since the late 1970's and early 1980's when it was Very Good. Now, the food is Beyond terrible as is the service. It is absolutely filthy. There are gnats flying around because the trash hasn't been taken out and it is 4pm. The tables are not wiped down. Matthew thr manager is completely ignorant and does not help customers when he staff gets the order wrong. The table next to me complained about their Frisco melts so we commiserated together. I ordered a simple combo with fries. I had to beg for my fries which were cold. I never received the chili that I ordered. The milkshake tasted Terrible and did not add add-ins that I paid for. This place sucks so badly. I refuse to even use the free milkshake coupon that I received to do the survey because I won't be back and I will tell 10 people to go somewhere else. I should have paid almost 20 bucks at the Tex-Mex restaurant across the street. I would have been treated better and had a decent meal. Terrible job Steak N Shake! read more

Y'all fucking suck. Every time I order from here they messed my order up. This is the fourth time. I'm getting really agitated because I waste my money and I don't even get to enjoy my meal. read more

Steak ’n Shake - You called it a Frisco melt with no Frisco sauce. My milkshake wasn't delivered either. Fries have eaten. This is a joke - American Near Me - Winter Park, Florida

Pros: The food and beverages are usually on par. The staff is usually fast fun and friendly. Cons: The burgers seem to be prepared inconsistently from time to time, which suggests that a problem may exist with the process. I didn't get a cherry on my milkshake. People: Good Process: Good Product: Good Quality: Good Quantity: Good Value: Fair Cleanliness: Fair Ambience: Fair Timing: Good Attention To Detail: Fair read more

Stake and shake Stake and shake best burger fresh angus and delicious.I like fresh burgers and they are not frozen.Fresh meat to the grill and cooked to perfection and taste. read more

Hands down the best Steak n Shake that I've ever been to. I've only gone to the ones in Lee County (Fort Myers, Cape Coral) which have a reputation of being horribly dirty with the WORST service you could ever imagine. But this one was different. Alex and I came in on a super late night, around like 1AM. We were immediately seated and our server came to the table as soon as we sat down and stared taking care of us. The employees had fantastic attitudes and didn't make us feel like A-holes for coming in at 1AM. The place was also very clean and bright. My only complaint is I was FREEZING in there. To be honest because of how late it was, we can't really remember which burgers we got but I do remember being super satisfied. We did share one of their footlong dogs and it was delicious! All of the meals came with a great amount of fries. I was used to getting barely any so it came as a huge surprise to me. Don't forget to add the fry seasoning! We ended with a Nutella shake. Which was the most delicious sweet creamy Nutella-y shake EVER! I was very happy with my experience. Can't wait to come back. read more

Sad to see because I've been coming here for years the customer service has taken a hit every time you go through the drive through they want you to drive ahead of the window towards the stop sign to increase their throughput. You can no longer add additional items to your order at the window and the constant attitudes are constant between different people at the window. And to add one more thing. If a customer orders fries ketchup should automatically come in the bag especially if you want us to drive ahead for your ratings. read more

I have always been a huge fan of their shakes; however, until they recently began their regular $4 meals, we rarely ate there because the prices were just too expensive for that particular class of restaurant. Now with the $4 meals and the regular coupons I receive in the mail for buy one get one free milkshakes, we visit much more frequently. This restaurant is clean and the servers are friendly. The managers are also friendly and concerned; each time we have visited, a manager has stopped by our table to make sure everything is tasty and just the way we ordered it. The only complaint I have about this particular restaurant is the temperature. Even in the dead heat of the summer in Central Florida, walking into this restaurant feels like I walking into a blizzard. It's so cold my teeth chatter and I shiver. With that being said, I'm not one to be cold very often; my AC at home stays on a nice cold 64 degrees during the summer and I'm perfectly comfortable. I hate to even think of what their thermostat is set on. Great place for a meal, but bring along a jacket. Seriously, even it's over 100 degrees outside. :)) read more

My scheduled Thanksgiving plans went out the window when I came down with a horrible cold, so in Thanksgiving night, I drove around town in my jammies searching for a restaurant with a drive thru window. Alas, there was Steak 'N Shake - major brownie points for being open on Thanksgiving, but that's all the brownie points they'll get from me. As I pulled up to the order menu and intercom, I was greeted by a faceless (at that point), unfriendly (bordering on rude) staff member. They barked at me to "hold" several times, but I hadn't even spoken yet. The wait for the food was approximately 15 minutes (which is expected since not many places were open at that point) and the staff member who collected my money and gave me my food seemed distracted (again, not too upset about this as I wouldn't want to be working on Thanksgiving). However, when she handed me my food, I specifically asked if my fries were in the bag since I didn't smell them (yeah, sounds weird - but we all know the smell of fries, am I right?). There was a long line of cars behind me, so I felt pressured to move along and not check for myself. Whelp, surprise, surprise - no fries were in the bag when I got home (and no, I didn't eat them in the car...this time). Also, I ordered a chicken taco salad and there was beef on it. It looked as though they started putting beef, but then remembered that I ordered chicken instead. I ate it anyway since I was hungry. Luckily, I also ordered a turkey club. It was okay, but sloppily put together and the mayo tasted weird. Next time, I will double check my order! read more

I feel like Steak N Shakes have a bad reputation of lack of management. Every time I go to one, it's slow, understaffed and the tables are never clean. The time we went it wasn't even packed, the tables were dirty and it took a good 10 - 15 minutes to have a someone come over, ask how much we are, clean the tables and sit us down. From my understanding maybe 3 servers were available during that time, but the other one was in the bathroom most of the time (guessing she didn't want to work or didn't want manage a big group). Don't get me wrong, the food is good for the price you pay but man, management needs to do a better job. With so many students living nearby they would make so much money. read more

I just tried to order a large fry and was told you were out of large cup so you can't sell it to me and I said sell me this large amount of french fries and put it into medium cuffs I was told they can't do that my response was that's f****** ridiculous and the attendant told me they wouldn't serve me is it the most illogical thing you've ever heard I'm trying to buy him them out of fries and I don't care what kind of cup it comes in just serve me the food. I'm willing to pay for it! read more

Love the diner fast food especially now that they have the less than $4 meals. My SO LOVES this place - Dont ask but ive never been or heard of this place until he introduced it to me... Burgers are ALWAYS cooked fresh - he is big on fresh cooked good food! read more

Drive thru. Ordered two 4$ deals, soda and a shake. On the meals I asked for double fries for one and chili for the other. I asked for a chocolate shake with Reeces pieces. Got home the food was crammed I the bag so tight that the one chilli container had split and leaked on everything (including he passenger seat) The fries were not Double. The shake was wrong they gave a vanilla shake with Reeces cups. Not a chocolate shake with Reeves pieces.. so the shake was IMPOSSIBLE TO DRINK due to the CHUNKS of Reeces cups stuck in the straw. And on top of it all they did not even give us the cookies that come with the order as advertised. So I called spoke to a manager, they took my info and offered to replace the entire order. The following week I ordered 20 min ahead,also telling them I had a "voucher" ,gave managers name ,stood in line only to find my order was not even made.. Got told I had to pay for the shake. I ask for the same shake I ordered before and they got it WRONG AGAIN.. chocolate banana Gross! I am severely disappointed at the way this all went because I love steak and shake. But this location(North Semoran) just cannot get it together. Boooooooooooooooo! read more

Quite possibly the friendliest and most attentive staff you've ever met at a "faster food" place. Its not just the whole "southern hospitality" stereotype, they're genuinely happy and friendly staff that check in with every table and guest...not just their station but with all the tables and counter stools. Ive never been called "Hon", "sugar" or "doll" so many times in a 30 min period! Oh yea, the food is awesome, def not "fast food"! read more

Steak ’n Shake - Awesome burgers! - American Near Me - Winter Park, Florida

(See my previous review, nothing has changed) Same senior citizen servers providing poor customer service. Today's server gave me a menu, i just asked for water for now. Some time went by, i look up & she's checking people out at the register! She totally forgot about me! I ordered a shake with my meal NO WHIPPED CREAM. Of course she brought the shake with whipped cream. She brought my meal along with the bill & i never saw her again. read more

Pretty decent. Had a good server who was attentive. Its hit or miss at Steak N Shake. I got chicken tenders, which I enjoyed. Than I got a grilled chicken sandwich which I did not. All in all Ill return. read more

Steak ’n Shake - American Near Me - Winter Park, Florida

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I would give a 4 but today, Melissa and her team took the time to call us back after a negative experience. This wasn't a fake complaint the burger I got literally looked sad and the assistant manager that day forgot his customer service. I phoned in and within 24-48 hrs the store manager calls me personally and blessed me and my family with food today. We are a new family and our visit at first looked bad due to the lack of care of the grounds of the place but today when I returned I could tell there was something cleaner outside about it. I give five for a great gift of kindness from this location. Thanks again Melissa and team you made or family so happy and we will be returning in the future. read more

I ordered a frisco burger and it was amazing. Flavors were plentiful. I love the skinny fries, perfect crunch. Adding the seasoning is a must. I will put it on everything. I also ordered a reese's peanut butter cup milkshake and it was delish. Service was alright. Friendly servers though. Will return again. read more

I used to love steak and shake but this did it for me. The customer service was absolute dog shit. The large lady at the intercom had an attitude for no reason like wtf I'm being super polite, if you don't like your job just quit it's obvious that's how you feel. The burger was over seasoned pretty sure I have diabetes now and it was saturated in grease. The fry's were cold af. They honestly need to put a chick fil a at this location because the shit show y'all running here will not last too much longer read more

I used to go here all the time with my friends and everyone would have a great time. Now this place is running out of money. The young Hispanic guy who made my drink is an absolute legend but I asked for some condiments and his white dumb boss came and gave me no seasoning cuz he's a white guy. The last 4 times I've eaten here, it's basically been alone. No one enjoys eating here anymore, and neither do I. read more

The food is overly greasy every time I go... but it gets the job done after a night out. Timeless favorite.