My husband and I went into steak 'n Shake on route one in Jensen Beach yesterday. We have never been inside. We always order through the drive-through, but we decide to go sit inside. When we walked in, we saw the computers that you had to order and being in the mid 70s, they scare me a little bit. The young girl behind the counter said, would you like me to help you came out immediately and asked us what we wanted and helped us ring up our order with a big smile on her face. We ordered then we sat down. They brought our burger and fries out to us and I asked them for a knife because my husband and I were sharing it. The cook said no don't worry. I'll take it back and cut it for you. They then brought it out in two separate baskets which I thought was so accommodating for us. I have to say this is the cleanest fast food restaurant I have ever seen. There was a young man walking around, wiping down tables and booths constantly even when there was no one at those tables. He asked us many times if there was anything we needed. We then told him we needed ketchup and he went and he got it for us. I have to say we were so pleased with the service and the attitude of all the employees in the restaurant. I don't understand why there are so many bad reviews. Thank you again for a wonderful experience and we will be back. read more

The place was immaculate including the rest rooms! They continue to clean tables.. The staff was constantly checking to see if you have what you need. The food was excellent and the fries cooked in beef tallow. Great Shakes!! read more

Get a proper manager !! Watch out for Malika!! she is the manager. She got very nasty when I told her that I wasn't happy with my fries. She told me maybe I cook my own fries!! She said I should've checked my bag before I left. Rooted me out and hung up on me when I asked for her name called back five times before she would answer again. She said she she came at me with the same energy I came at her. Well first of all I said was that I was not happy with the fries and boy I got an earful. An employee like that can wreck your business. I have always been treated kindly and with respect for the last four or five years that I've been going to the steak 'n Shake in our neighborhood. Double cooked hard as a rock fries greasy. The guy that works the drive-through is very nice. The manager Mikayla should be fired and told you never speak to my customers like that again.. this happened at about 830 at the Jensen Beach steak 'n Shake off of Britt Road. It says that the owner is local I would love to speak with him I believe they may live in my neighborhood. I would love them to come listen to the recording of myself talking with the lady on the phone you can hear my side from my house recording it. I think he will be very surprised how the manager treat treats good customers. read more

The Garlic burger, fries, and a shake are deeelicious and my go to meal like every 2 years lol! The staff are always smiling!

How I described this place to a friend...It's like 5-Guys ancestors opened a place to show them how it's done. I almost never finish a burger. I rarely overindulge anymore. I am still thinking about that burger. I am so glad my friend Michael was hangry cause we almost skipped based on reviews. I will for sure be back....maybe tomorrow. read more

I really don't understand why the reviews are so low, my food was amazing. I haven't been to steak 'n Shake in a few years, but today I decided to give them a try again, and they seriously didn't disappoint. I'll be returning. read more

First off, it's sad to see the overall rating for this place because I believe they went through a big change over the years this place has been here. I've been a local and finally decided to try after recommendations to try Steak n Shake. The food was awesome, the cooks know what they're doing with the burgers, perfectly salted and seasoned and built nice. Fries come out hot and mountainess and the shakes are great. Though it's an order at a kiosk joint, some workers came out to take platters and help clean. The place still has the classic checker floor which ties into the history of the franchise. Wait times were okay (10-12 min) but I went on weekends when it was understandably going to get slammed. read more

Haven't been here in a while. Received excellent service. Guy at the window was polite and repeated back my order perfectly! The young man at the pickup window did a good job as well. No attitude. None at all. Got 2 steak burgers and onion rings..... everything was delicious! Burgers were juicy and perfectly seasoned. (Only HighwAy 55 and Five Guys are on the same level) I'm gonna start going back to Steak and Shake....very happy with my experience! read more

I saw four employees, including the manager who was more interested in inventory than me, the one single customer in the entire store. It took them 28 minutes to make my shake. No wonder they're going out of business. Ridiculous. read more

Food came out quickly, burgers and kids grilled cheese were delicious. Also very reasonable prices.

What a dump. There were fifteen cars lined up at the drive through and absolutely no movement. I went inside hoping things might move a little faster. The joke was on me. I walked in and was completely ignored. One woman, after finally getting her food, complained that the fries were ice cold. She handed them to a grumpy employee who turned, tossed them in the trash and replied "Well you're gonna have to wait then!" There were several employees working at a very leisurely pace with no sense of urgency. At that moment I left. I went to Culver's instead where the food is better and service is much better. read more

just got take-out here, around 3:30pm from the Stuart FL steak and shake-- my first time, on the recommendation of a local. felt the need to post a review for this location because our two burgers were made and prepared EXACTLY to our order. I'll come back knowing that this team made the effort to prepare our order with all our customizations perfectly. Extra cherries and all! Thank you to the cook for our delicious burgers. read more

This place is a fast food place that is fast food! The $4 specials are great! Double cheeseburger and fries or 3 other combos. They also have other things on the menu. I don't know what's in the hamburger but it tastes great for what it is ! The fries are decent too. read more

Things have changed after 2020. Save your money and go to Culver's. Customer service is very poor. New ordering system absolutely sucks. I made a mistake and no one would help me fix it. Manager on dutys customer service is awful. and I suspected a little racism. Avoid this place at all cost. read more

I don't want to sound mean but while we were taking our order today, mid way the person taking our order, she just stopped talking to us, so when I said hello after 2 mins she said "WHY YOU YELLING, CAN I HELP YOU". It was super rude and the wait time was almost 30 mins with only 2 cars infront. There are nicer people here but she was really rude to us and talking back. She was wearing a blue shirt today and she was a plus size women. This also took place at night. Could you please tell your employees work ethics please. And also this is how we received our fries. I wish I was joking read more

Steak ’n Shake - Fries in a soda cup like WTF - Burgers Near Me - Stuart, Florida

Quick drive thru service on a busy Saturday night. Loud and clear communication. Order was perfect. Food was great. Thank you!

I read some of the other reviews and I am surprised by them. When you consider quality of food, service and price, you simply cannot beat the Steak and Shake. The price is excellent and the food is very good. I can get a double cheeseburger, fries, a soda and a small milkshake for 6 bucks. And it is very tasty. I absolutely love their french fries. Their french fries put McDonald's to shame. That being said, I have been there many times and I have seen a few times where they are very busy and it takes a while to get seated. At those prices however, I don't mind.. I have to drag my wife here cuz she's not a fan, but if I had my way, I'd eat here every day. read more

This location is a hot mess. The inside is absolutely filthy. Waited 45 minutes for a burger and fries and the employees were rude and had zero sense of urgency, one was even just standing around on her phone. read more

Walked in and immediately walked out. The place absolutely STINKS. OMG how can anyone eat there, or for that matter, work there. The whole place had a horrible acrid and very offensive smell. Going to a car wash now, with the top down. DO NOT EVEN OPEN THE DOOR TO GO IN. My husband suggested I give it 5 farts. Did not find the option. read more

Great food. Slowwwwww service. Dirty tables, dirty restrooms. The servers forget items, and they were out of stock on their new burger featured in large print at the top of the menu - an hour before lunch rush. The burgers are good though, good enough to make my wife and I forget the other stuff and come back every few months. read more

Steak ’n Shake - Storefront - Burgers Near Me - Stuart, Florida

My son love the burgers. Last two times they shorted the order by one burger. But the food seems to be good. They need to hire more people, clearly. Line is outrageous for a "fast food," joint. Too bad. read more

My mom and I had a taste for steak and shake. Everything was perfect. We had a difficult time with ordering on our own on the computer. One of the super sweet and kind people working there helped us. I wish I could have gotten her name. She was working so hard and was extremely kind to us. I just want to say how appreciative my mom and I are. Kindness goes a long way. read more

There's only one car in front of me, I ordered at the drive-in window more than 15 minutes ago, and I'm still waiting. I don't think the service could be any slower, and I'm pretty certain this will be my last visit here ever. Used to love this place, but now it needs new management, light a fire under the employees asses..., something. This is bullshit. Well you lost that sell because I got tired of waiting. I'll get better service at Burger King. read more

Really gross breakfast! My husband and I both ordered the breakfast skillets which were disgusting! The eggs were so greasy and oily they were inedible. The sausage gravy was kind of brownish in color and looked unappealing. The hash browns were mushy and barely there. Server was nice enough. I tripped in the hole in the parking lot as I got out of my car. read more

I never go here despite living so close and i always forget why until i'm stuck in a drive thru line of three cars for 25 minutes with a screaming toddler. then once i finally go to order the children they employ there are rude af. just miserable humAns With no concept of customer service or manners. then the food is gross to boot. i have never written a yelp review about food or retail workers but i was just so shocked by the sheer lack of any human niceties. just go to mcdonald's across the street. read more

Wow. What a shitty experience. They're lucky that we went up to the front to ask for the bill because we almost walked out without paying. Our waiter (the only waiter in the restaurant tonight) was so far up some guys ass that the cook had to leave his station to bring us our food before it got any colder than it already was. Our drinks didn't get refilled the entire time we were there. We like steak and shake a lot but will not be coming back to this one. This doesn't even deserve one star. read more

It is what it is.. it's not 5star white tablecloth dinning but I love this place because the burgers are made to order.. the fries are not!! I had to ask for fresh fries because they were cold but they happily gave me fresh and hot ones! The chilli is pretty good I must say. The waitresses was very sweet a bit talkative however (told me her life story in two min and had a very nasty cold.. she coughed on me without covering her mouth and I got the flu a couple days later read more

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Good food, good price, good staff. Better than your typical mcslops or slopper king. Good tasting burgers and I like the onion rings. Free fries? What? Thats cool if you like fries. I am more of meat guy but thats still cool stuff. Staff actually is attentive and doesnt respond huh huh huh like the other less cooperative burger commons. read more

It might just be this chain in general I'm not fond of. But the burgers aren't that great, neither are the fries, the shakes are good, but it's just kinda dirty, service not all that great...just meh. I'd go somewhere else everytime. read more

Slow. Ordered a shake only. 20 min drive thru with 3 cars total including me. Shake frozen not mixed right

My wife and I went to thiis restaurant this evening. We waited for over 5 minutes for someone to come to the hostess desk and seat us. When no one ever did we sat down at a booth that had yet to be cleaned from the previous customer. After another 5 minute wait the hostess then came to our table and asked if anyone had seated us. We told her no that no one ever came to the hostess desk. She then todl us the sign said that the hostess would seat us and then stormed off. She came back after another 5 minute wait and threw a cleaning cloth on the table and went to another table. She came back and said "I am not reaching across you to clean the table". We were supposed to clean the table ourselves. She then re-iterared that we were supposed to wait to be seated. She was extremmely rude during this whole thing. I told my wife that we were leaving that we were not going to be treated so rudely. She said good, get out of here. I couldn't believe what I was hearing and asked her to let me speak to the manager. She ignored me and I asked her again. She said "get away from me". All of this took place because we sat down at a table without waiting for the hostess to seat us. I did speak to the manager and told her I had never been treated so rudely by a restaurant employee. Several of the customers at other booths said they were glad I had spoken to the manager, because she was rude to them also. I have been going to Steak & Shake for over 50 years. I will never go to the Stuart/Jensen Beach location in US1 ever again. There was no excuse for this peerson to behave this way to a customer. read more

Absolutely LOVE the shakes!!!!!!!! Ordered the Double Steakburger with melted American cheese and thick ultra premium hardwood-smoked bacon. The cheese wasn't melted and the bacon was "gummy". I know they don't put salt on the fries so I was looking for a salt shaker. Not one on any table! How does that even happen? There were these little packages of salt, I opened one. Because of all of the humidity in south Florida, the salt was just a lump. I asked the server for a shaker, she only brought more packages. What's up with that? Won't be back for any food. But will be back for the old time shakes! read more

There were only three other tables seated when we arrived but it took about 10 minutes before we were seated at a table. The booth was filthy! It then took approximately 10 more minutes for a server to arrive. We ordered our water, meals and dessert (no whipped topping) all at the same time. My daughter ordered from the two items for $3 menu and I ordered the 3.99 lunch combo. When our ice waters finally arrived, 1 glass had a bright pink lipstick mouth print on it. Our specialty shakes arrived before our meals and had whipped topping on them. Kari, our server, took them back and scraped the whipped topping off of them. That would have been ok had my daughter's mug not have had whipped topping running down the side in clumps when it was brought back to us. When we received the bill, we were charged $3.49 for her grilled cheese and french fries that was the combo on the two items for $3 menu. When I questioned the extra charge Kari was completely confused. My cookie never came with my meal either. She went to find a manager. After a long wait she returned with our bill and $.50 in her hand and said she was just going to give me the money because she was getting too backed up to deal with it. There were at least four servers that we counted working. It was a horrendous experience and we will never return to that location again! read more

Steak ’n Shake - Burgers Near Me - Stuart, Florida

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No customer service. Walked by us multiple times without even acknowledging that we were there. Long wait for waitress then shakes were melted. Did replace them. Always busy but service always the same read more

Was really good! The only complaint I have is that the water taste nasty. It taste like it came straight from a well. It was so bad

After sitting and waiting 15 minutes for a server and not even being greeted decided on leaving. People came in after we did and were seated, got drinks, and ordered their food and still did not have a server. Finalky as we were getting up to leave did someone stop by to give us flatware and say that our server was having issues, yet when asked who our server was she said she didnt know. How do you know that they were having "issues" if you don't know who the server is? This is unacceptable, need to have servers trained better. Could have been avoided by having someone come by the table to make us aware and at the very least get our drink order! read more

Worst Steak and Shake! No one wearing a mask properly, sat in the drive thru for 30 minutes only to be told that "$100 order came in so had to do them first!" Manager was rude and refused to give a refund! So 30 minute wait, rude staff and I was called a "karen" when I complained! Don't waste your money! read more

Horrible service, wrong orders from Uber Eats, and total asshole manager. This place should be shut down for filthy conditions and poor service. Neve, EVER, EVER getting food here again. It was so bad, I actually left a complaint with their corporate office, and I have never done that before I had to deal with this place. The shakes were melted and our food was cold by the time we got our order and when we tried to complain to the manager, all he had to say was "What do you want me to do about it ?"..It was a Sunday night and not hardly busy, but the staff was so busy unloading trucks and handling inventory, they were too busy to take care of job #1. Better shakes up the road at Sonic anyway...DON'T WASTE YOUR MONEY HERE. Only gave one star bc zero stars isn't an option on yelp, but totally ZERO STARS read more

Good burger, fast service. Food as ordered. Place is both busy and clean. Couldn't ask for more.

We waited 15 minutes before someone came over to help us, after we asked if someone was going to help us. We saw 3 other tables get sat and have their order taken before us. We will never come back here again and that's a shame. Horrible horrible service! read more