On Thursday, 21May, night around 8:30 PM when I stopped in with a friend. I had the double cheeseburger basket with a Coke. The burgers were good, although not quite as juicy as I remember, and I really liked the new beef tallow fries. The biggest issue was the cleanliness of the restaurant. The soda and condiment counter was sticky and dirty, the floors were greasy, and the whole restaurant had a rotten garbage/old food smell. We dined in, and honestly, between the filth and the odor, it made it difficult to enjoy the meal. I kept thinking, "I hope we don't get food poisoning." There appeared to be someone in the back dressed professionally who I assume was a manager, which made it even more confusing why nobody was cleaning or maintaining the dining area. The food itself was decent, but the condition of the restaurant really ruined the experience. read more

So sad the employees still adorable. The corporation took a very bad decision in their business this use to be a friendly family restaurant ! Now is a self service station with no waiters and no service. Very expensive for the quality of the food !! Three burgers meals compare to Mac Donald's I'm going next time to Mikki D's !!!!! Mac Donald's or Culver's or anything but steak'n shake read more

Tasty shake, but as I sat in front of the disgustingly dirty take-out window, I questioned how sanitary the place was. The person who just handed me my order had been touching this very filthy window, so if I die of something weird, please go here to collect a culture. read more

Steak ’n Shake - Disgusting dirty window - Burgers Near Me - Normal, Illinois

It saddens me that a lot of Steak 'n Shakes have closed by me and it felt like a special treat when I visited Normal, Illinois to see that they were still open. Yes we all know they take forever to make your order. I feel this is standard across all Steak 'n Shakes, but our waiter was still kind and attentive. We dined in right around lunchtime, so they were PACKED. We ordered their awesome $5 dollar deal, where you get fries, a double cheeseburger and a chocolate, strawberry and vanilla shake. They brought out our shakes and they were even better than I remembered. These guys know how to make shakes!! The chocolate was awesome, so smooth, creamy and rich. The small was the perfect size to satisfy my sweet craving. As for the rest of the meal, I really enjoyed it as well. The fries were crispy, seasoned well and shoe-string thin. What can't you love about these fries? The burger was super smashed, with melted cheese and a toasted bun. I love smash burgers and these guys know how to create a good one. I definitely enjoyed every bit of this meal and would stop in again anytime! Make sure to stop by and enjoy a delicious meal for $5. Nowadays, it's rare to find a place where you can order a burger for $5-- the fact you can get a whole meal is simply amazing! read more

Outstanding burger shake delicious Fries crispy and salty - just perfect . Clean store . Great service We will be back read more

So we were driving from Chicago to Central Illinois and we stopped here for lunch. I ordered a double cheeseburger and a nutella shake, I received one meat burguer only, they forgot the 2nd that I did paid for! All the food had a weird after taste! Like disgusting I couldn't eat the rest of the burguer or shake. Hubby had a Frisco melt, that also was a little more greasy than expected. He also asked for a Dr Pepper but he got a coke instead... Lol! Just messed up all the order. Fries are very thin which is nice but again a horrible after taste. They don't accept customers in to use the bathroom, is only drive thru. I would recommend another location because they usually a 3-4 star fast food! For all the alternatives that are around I wouldn't come back to this particular location. read more

Horrible experience. Spent 30$ on 3 small meals. The seating area was nasty, the bathrooms even worse. Our food came out wrong, and the manager got downright angry when we asked for it to be corrected. When you purchase a drink you are given a QR code which will let you have exactly 1 fill of your cup: The staff will not give you any refills for your 3$ drink. read more

Wow! This place has really gone downhill! I realized it was closed for Covid and that had to have beenDifficult. They switch to ordering from the counter And no waitresses. OK, I get that. But this place was awful! The outside was dirty with stains everywhere on the sidewalk, broken shutters, and trash in the bushes. Inside the floor was greasy and sticky, the restrooms were gross, and the food was bad. By that I mean the hamburger was tiny, thin as paper, and COLD. We always loved Steak and Shake but we are done! We won't be back after that! read more

It surprises me how fast food can give you burgers that taste so good for what you pay! I went through Drive-Thru the Royale Burger and I was impressed. The burger has bacon, egg, and all the other normal good stuff. It was fulfilling with its size and flavors. It reminded me of a very good burger that I had in Chicago. I will ask for Yolky egg next time. That might make it even better. I took away one star because of their fries. Like, are you kidding? Those fries look shrinked and just so sad :( read more

Steak ’n Shake - a burger and french fries - Burgers Near Me - Normal, Illinois

Took 15 minutes for chicken fingers, could not honor our credit since their system was down. Employees not respectful or helpful

Some of the best food I've had while dining in during covid, great service and amazing environment. I swear I saw God while I bit into my burger. Overall great experience, I would definitely take my step nephews here again. read more

Walked in had to wait a little before being seated Put at a table which had an extremely slippery wet floor. We moved ourselves as this was unsafe. Meal great Waitress very helpful Then we actually had to call out to pay our bill at the service desk as everyone just looked at us and ignored the five of us waiting at the desk. read more

Get the $6 Royale steak burger w/ fries. Comparable to In-N-Out from the east coast (different flavor, but almost as good)

Sometimes they forget part of your order. They're also missing a lot of the menu items they used to have, which isn't their fault if it's a company or supply thing. Just not really any options for those who don't want red meat anymore. read more

We went in to this location around 6:30pm Tuesday evening on November 26. We were seated within a few minutes- and no one after that looked at us let alone asked to take our order. We waited 10 minutes while watching two other sets of customers come in and get seated. After another long period- someone asked another table (seated 10 minutes after us) if they had been helped. After being there for 20 minutes- we stood up and I walked over to the server and said we're leaving - and briefly said why. She acted surprised- and maybe remorseful. We've eaten there for many years. But I doubt it's going to last much longer. Sad. read more

Stopped in here on a recent road trip to Saint Louis. I ordered the Gaucamole Burger with Fries and a Mocha / Chocolate Side by Side Shake! This Place puts all other fast food chains to shame. Best burger I've ever had. The Fries were crispy and golden on the outside and light and fluffy on the inside. My Shake came straight out of my dreams! Cold, rich, creamy, chocolatey, mocha-ie (not a word...i know). Just wonderful!!!! They are wheelchair accessible. The staff was extremely friendly and the Mensroom was Spotless. read more

I ordered 2 burgers & 2 fries (online) they said my order was going to be ready at 7:52pm. I got there at 7:55pm and no one was attending me. 10min go by and I get a lady to ask if I have a pick up. I said yes. I got my food another 10 min later to find out it was cold and just sitting there. I find out they only gave me 2 cold burgers and no fries. I tell them that the burgers are cold and I didn't get my 2 fries. They take my order again and then they gave me my food. Now it's just 1 burger and 1 fries. I tell them it's wrong AGAIN. They give me my 2 fries and 2 burgers. Came home to find out it's the wrong burger. read more

This place is nice and we always cine here. Me and my husband ordered our food. Never got my drink till I asked for it. Also never asked how our meal was. Plus the manager push my husband 2 a employee fir check out . Horrible horrible custom service. All the mangers fault. read more

This Steak and Shake is frequently crowded and you can run into 30 minute waits or so to be seated. We hit it around 5:30 pm and dodged the crowd. The server was very friendly and willing to offer suggestions or opinions on what to order. I went with the Jalapeno Burger (our server's favorite) and a Smores shake. The burger was the typical tasty Steak and Shake burger and the peppers added a nice pop, but I was a bit disappointed that the Pepper Jack cheese was sparse and barely noticeable flavor-wise. The Smores shake was... umm.. interesting. Pretty good, but still not sure how I feel about drinking graham crackers in my shake. Also the chocolate syrup was fairly thick and pooled at the bottom, and even with several stirring attempts, I had a hard time avoiding it plugging up the straw fairly often. Still.. kind good :) read more

LOVE LOVE LOVE their fresh milk shakes. Especially the Salted Pretzel Carmel one. The seasoned fries are the bomb. Prices are cheap. This place is always a great place to feed the whole family when you're in the mood for hamburgers! read more

The worst possible service you could ever be offered. We stood there for 10 min after every single employee included the manager made eye contact with us before we were seated. There wasn't a single even remotely good server working. You could over hear them just complaining about their job and how they wanted to be off. One server kept walking around just flipping her little card for the computer and hit me with it because she wasn't paying attention. If there wasn't people sitting at the tables they were dirty. The floors were filthy. The food wasn't even that good. The look on every customers face was the same as mine. Just totally unsatisfied and irritated. If it was up to me I would fire EVERY single employee working in that establishment including the big shot managers and start over. No one could even smile. No one was friendly. All around awful experience and I will NEVER return. read more

Fast friendly service; burgers, fries and shakes fit the bill on a Friday evening in the hot summer! read more

Steak ’n Shake - a red stool in a diner - Burgers Near Me - Normal, Illinois

Brandi is the best worker. Love my NUTella shake! Was served quickly and got our food fast. Watched the grill guy Bobbo sweat his rear off to get that hot greasy beef off the grill. The other guy helping him had his buns covered though. read more

Steak ’n Shake - Sophia enjoying her shake. - Burgers Near Me - Normal, Illinois

Manager deserves to be fired for running such a piss poor kitchen. 30 minutes for our shakes to arrive for our take out order and they're melted. It's called steak and shake. Why is it so hard to get a damn shake? More like Stake and Wait while the restaurant smells like a baby yarfed on a table. read more

This particular restaurant has serious management and employee issues. The food is on par with other steak n shakes but the service is very bad. Long waits for food rude waiters order mistakes and zero concern by management to fix these issues. After numerous bad experiences at this location my friends and I just go to a different location or to a competitor. read more

The server forgot to enter our order. Rather than take the hit for forgetting, she blamed the problem on the kitchen. As a former kitchen guy, I know she just forgot to ring it in. Instead of letting us know there was a mistake in sercice, she blamed the kitchen. When you blame the kitchen for bad service, it still equals poor service and you look like a problem. When she offered a free $2 soda to make up for the issue, it was a slap in the face. You want to offer me a free soda (that is almost free to you) to make up for your poor service? You shouldn't have let me know that you sucked in the first place. If you are going to admit to sucking, don't offer me a free drink that has no affect to you. Buy my burger and say sorry. Period. Poor customer service for sure. Fast food is pure service and you dropped the ball. read more

One of the absolute worst experiences. I was a fairly regular at this place. Tonight we walked in and though seated quickly we did not have a server come to our table for quite some time. The place was fairly busy and well staffed. Others seated after us received drinks and food and still no server. Well I pulled a first. I called SnS at our location from my phone. A manager type answered and I could see him on the phone from behind the cashier area and I waved at him. He came to the table apologizing and took our order. Left. Brought drinks. And we didn't see him for quite some time. Longer then we ever have waited. Finally food. He said he'd check on us soon. He didn't. I took my glass up to the server station and asked for more tea. Why didn't management assign us a server? Needless to say I cashed out up front and left no tip. Don't. Don't even criticize me for no tip. I know the routine and have read all the reasons why you leave a tip regardless of the service. Problem. We had no server. I got my own tea. The floor of this place is getting more filthy by the week. This place is really going downhill. New management !! read more

Steak n Shake is one if those few burger joints that still offers value for your money. Unlike mcdonalds and burger king they still serve food that looks and tastes like food. The burgers are fresh made. The prices are competitive. For less than a Big mac meal you can have a double steak burger meal and as an added bonus this burger won't send you on a porcelain truck ride. A 10 to 15 minute wait at the drive thru seems a small price to pay for. It. Servants are very polite, burgers are great. I usually go for the double steak burger with everything on it except mustard. I had the garlic steak burger this time and i was not disapointed. Why this place is not number 1 in the area i just dont know. They are in the same league as culvers and 5 guys but way more affortable. Avoid peak hours if youre very hungry. Open 24/7 so it is the perfect place for a late night snack or meal. read more

What can I say?? I love absolutely love steak n shake! My first day back in Bloomington my family and I headed straight to s&s!!! Loved it! The only thing is it took along time to get our delicious food! read more

I am not from Illinois. Where I am from, there are none of these. I drove by this a few times on the way to my conference and was intrigued. I stopped in for lunch, and the place was packed. It was a diner feel, however you are waited on. I was not ready for that. The waitress was patient, and when I explained that I had never been there, she went over in detail what she believed to be the best options and item menus per my taste. I had the Cajun burger with fries and a banana shake. All of it was great. Much higher quality fast food then what I deal with in CA typically. I liked it a ton, and was greatful for the time and service I received. read more

It's a Steak & Shake, what can be said. Your meal at any one is dependent on the person behind the grill and his attitude. Eat at them all the time and any one restaurant may be good or bad depending on the day & time. read more

Stopped twice this weekend. Food was great and the service was equally as good. It was very busy even at 3 PM and that's because of the $3.99 menu. Some talk about the slow drive thru times but it's because of the amount of traffic and the fact that the burgers are made fresh. If you want speed go other places. If you want good, come here....Taco salad was fresh and crisp, and my wife's grilled chicken salad was delicious. These people work hard.... read more

Im not sure if you can get a full size triple burger and fries anywhere else for $4. Parking here is usually fine, and food gets to your table quickly. If only bacon cheese fries were part of the $4 deal. They are kind of needed though as the regular fries can get cold quickly due to there small size. The cheese adds a sort of a blanket layer of insulation, and the bacon adds extra deliciousness. Pretty much always satisfied with my trips to this Steak n Shake. read more

Went here with some of my friends, and it is our favorite place to go. Fast service, accurate orders, polite staff. Very good experience

Food is always pretty decent. But drive through will always get your order wrong. Never have they got it right. They don't care which is sad. read more

We were seated quickly since there was hardly half the dining room filled. However, we proceeded to wait without even a drink order for over fifteen minutes. All the while, our waitress was two tables over talking about her recent Facebook posts and upcoming 40th birthday party. The staff didn't seem to even notice as we packed up our things and left. If you are looking to dine at steak'n shake in Normal, we recommend you go to a different location. read more

This steak n shake was clean, had great service, and the food was as good as it could possibly get. I like the prices! Only reason for a 4 star rating is that i think the burger patties are getting smaller. They are greasy but good flavor. Nothing against this steak n shake its just the burgers in general for the entire chain. read more

The floor in here was kind of a mess, but the food was good and our server was friendly. It would be nice if they had a couple healthier options. (No complaints on my french fry and milk shake meal, though!) read more

I've eaten at this Steak 'n Shake several dozen times in the last 15 years. Just down the road to the west is Darnall's GunWorks & Shooting Range, and I've attended a half dozen classes there over the years. I also go down this way on vacation to South Carolina in August, and I ALWAYS stop here on the way down and on the way back. I most often get the 5 way chili. I think I might like the Steak 'n' Shake version better than the traditional Skyline Chili version. The seasoned fries are good too. On my last visit I had a garlic double steakburger and the Cajun spiced fries. They have a lot of varieties of spiced fries that seem interesting that I will have to test fire on future trips. (Too bad they don't sell beer to go with the seasoned fries . . . ) And Steak 'n Shake is a place that understands a good glass of milk. Large size glass and it's always cold. I most often buy official Steak 'n Shake seasoned salt to take home. It tastes similar to Lawry's Salt, but my niece and nephew think that it's the neatest stuff in the world. I'm not sure why, except that they have also often eaten at this particular Steak 'n Shake so getting seasoned salt here is a big deal. read more

Worst service ever! Waited 15 minutes for someone to notice ( after I obnoxiously cleared my throat and stared down 5 different servers) that we had been seated and no one had greeted us, taken drink orders, nothing. Manager brings our food out vs our waitress, and leaves the FULL bill. No offer to reduce or maybe I want dessert? read more