It's probably a good thing I don't live near a Steak & Shake anymore...such a guilty pleasure, especially the cheese fries!! Great for a late night milkshake, too. read more

Last week I went through the drive thru...it took 30 minutes to get my food. Horrible experience! I could of sat and had my meal instead in that amount of time. After the drive thru, I realized one of my meals wasn't even included! Had to go back inside just to take another 10 minutes for them to package my other meal. Also, the manager wasn't at all nice about it. I didn't get an apology at all! Got home and it was so cold (it's a 5 minute drive from my house). 40 minutes all together... read more

This steak n shake is so much better than the one on Rabb don't even bother with that one because their service is terrible and so is their management...... read more

Filthy. We recently stopped by and the first thing I noticed when walking in was that it was very humid and hot. We sat at the grill area and there is a small tiled shelf near the base of the stools. I started to put my purse down and noticed how filthy the floor was. Then my foot slipped off the shelf from the grease. I started looking around and was so repulsed by the filth everywhere that I looked at my husband and said "let's go". He agreed that it was very dirty. It was bad enough that I almost called the health department. read more

We arrived around decided to go in and eat since it wasn't busy. Mind you there was only 4 other tables seated in the whole place. 3 servers was working and a full kichen staff back there having a great time laughing and cracking jokes... We waited for about 10 minutes to even be acknowledged at the door. Then the manager acknowledged us and said I can help you here. I asked to be seated she asked a young girl with dreds to seat us. Then she has to clean a table to even seat us but here's the kicker, she cleaned the table placed the menu's down and didn't say another word to us. I had to look around to find the table she had cleaned for us. We go to the table and it's soaking wet, she couldn't even dry it off. She was checking out one of the customers at this time. After waiting for about another 10 mins and not even being asked if we had been helped no drinks or a smile with a I'll be with you moment, we decided to just put in a order to go. Same girl takes our to go order. Grilled cheese steakburger with fries, Frisco melt with extra crispy fries and a steakburger with cheese with fries. 3 cheese sauces for fries. We waited another 12-15 minutes for our food. We take the food home. I made a big mistake cause I was frustrated I didn't check the bag to make sure everything was there. The cheese sauce was missing to begin with. Extra crispy fries wasn't there all 3 fries were soggy!! Frisco melt only had on patty that didn't even cover the bread and there was so much sauce it soaked through the bread and made it mushy. I guess when you ask for pickles on a steak burger in order to get more than one slice of pickle you have to ask for extra pickles cause my daughters food literally had 1 pickle slice on it. This is sad, after this we will never be returning to this location again. Word to the "wise manager" in the back retrain your staff, and buy a broom and clean up your dirty location. This place is trashy. read more

My drive thru order took 20 mins for a salad and a mini burger. When I got to my destination to eat my lunch I found they gave me the wrong burger and actually gave me a double hamburger full size. Annoying but what can I do I should have checked. Did not eat the whole thing but the taste was not bad but it was very greasy and the condiments were sloppy and made my stomach churn. The lettuce on my salad was yellow in a lot of areas and wilty so I didn't not feel I received a fresh salad. I was disappointed overall in my food from this location. read more

This was a very disappointing meal for my wife and I tonight (8/13/2018). Our waitress (Montana) took our drink order of chocolate malts and brought them out within a few minutes. After tasting them, we felt that they were very strong and probably over malted or the wrong chocolate. She offered to replace my wife's with a strawberry shake. After placing our order and waiting for a long time to get it, the meal wasn't anything special. We were almost done with it and after several attempts to catch her eye, she finally realized the shake wasn't brought out. While paying for the meal, I expected to be asked "how was everything?" but wasn't asked about it. We left in shock. read more

I really appreciate dealing with the issue I address below because, Britney and Devante, which I'm sorry if my spelling is wrong. Were very pleasant and patient with helping correct the order as well as understanding the issue that occurred. They did very well with customer recovery and if there was to be another issue, hopefully not, I'd look for help from them again. We received a delivery order through doordash, My boyfriend nor myself did not expect what would happen for a first time. My boyfriend ordered through doordash for just a burger and fries and when his food arrived it was the wrong order with extra stuff and even though the doordasher was trying to get things situated, he did not. I asked about a bag the guy had with him which looked to have one or two items and he was willing to help until he went "to go get it" never returning to our front door. I called and sent my complaint to steak and shake as if they did give out the wrong food and allowed the guy who delivered it to leave with. Whether or not it was taken too fast or it was the incorrect order, no one on both sides decided to double check the food. I was able to receive and pick up the corrected order with the help of two employees who I really appreciate. I gave this rating a 4 because even though it was a hassle, it was fixed and handled the correct way. I know how food retail can be but it's how it's handled after a mishap like this one that causes a positive outlook after. read more

Drive thru always takes 15 mins to get through no matter the time of day. Tonight, ordered a #17 with everything but mayo and 2 peanut butter banana shakes. Left the drive thru with only 1 shake and as didn't want to hold the line longer, just left. Got home to eat the burger and noticed that there was not only no mayo but no anything. There were 3 meat patties, and bread. This happens too often here. That and the fries being consistently cold. read more

The service at this place is horrible. The girl in the drive through was not happy to be there and she forgot to give me my burger. I had to honk so she could pay attention to me at the window. The worst drive through experience I ever had. I will not come back here. read more

We usually go to this Steak and Shake and have great service. We went last night around 9:30 and ordered four shooters. One f them was supposed to be a ketchup and onion shooter but it just had one tiny little onion and about a 1/4 tap ketchup. The other had a patty that was cut in half? So half of a tiny hamburger on it. I would suggest not to go at night. This is the second time I've been ripped off there. May he better to go during the day?? read more

I have been sitting in the drive through for 1/2 hour & still not to the window. If people are sitting here that long, shouldn't the food be ready when you get to the window? What's true point of a drive thru? I've never waited this long inside. read more

What can I say? Steak 'n Shake is THE best! I could eat there everyday. Their cheeseburgers and chili-mac are awesome! Been going there since I was a child. read more

This drive thru is beyond slow. We waited in line for 25 minutes recently with approximately 8 total cars in line. I get that they make food "fresh", but really? We were there at an off time, about 3 pm. The person taking orders didn't even speak for a good minute or two, couldn't tell if the speaker was working. Just today, thought I'd try the drive thru again, I was craving cherry coke. It was about 2:20 pm. Only about 5 cars in line. The girl taking orders and at the window was just rude. When I did get to the window to pay, there was no greeting of any kind. As she took my money, handed my two shakes out and then my cherry coke - covered in coke down the side of the cup - AND the napkins I asked for to clean up my cup before putting it in my car, the ONLY thing she said the entire time was "$4.81". Not hi, not sorry, not thank you, have a nice day, nothing. I am so sick of the bad service at this location (inside is no better, they are just as slow and the interior is so dirty, I can't even eat inside anymore). Just bad. read more