In my opinion they did not have the best customer service here, but luckily you do have the option to order from a kiosk , which we did . Unfortunately, when they gave us our food they had forgotten one of our orders of fries and when we asked for it, the first employee said no. I was kind of shocked but another employee told him just to give us the fries. It was super weird. Like, the receipt is on the bag my man and it says three fries, there are two fries in the bag. Huh? I would recommend as little interaction as possible with the staff and your visit should be okay. They need to update their posters as well; we came the second week of November and they had posters all over for some Labubu giveaway that ended in October. Something else they could definitely work on is labeling their products . The burgers don't say what they are on the outside. Most places have stickers or labels on the packaging, but here, everything looks the same. This leads to confusion about which Burger belongs to which person and other people opening up the food wrappers, which is just not hygienic. Label the food. I like the thin style of the fries here, but they are really bland . Luckily they offer seasoning which you can sprinkle on to make the price taste better. I really wish they made garlic fries hear because their garlic burger is fantastic and unique and I highly recommend trying it if you haven't had one. If they made garlic fries like that, they would be selling out daily! Their shakes are really good. Rich, creamy and flavorful. Bottom line, the food is usually good and so are the prices, but they need to work on their customer service and organization. read more

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Run away from this one. If you're a big chili way fan don't go here to get it. This place is a joke. They took out all the personal touches and treat you like a number. Order kiosks and no one to talk to if your order is wrong. read more

Significant improvements over previous visit. Upon entering, it was pleasantly evident that the store was clean. I'm still not a fan of kiosk ordering regardless of what restaurant they are at, personal interactions are a key here, I remember when there were servers here years ago. I enjoyed the beef tallow fries, they brought the fries game to a pleasant flavor . I was also please to see that the fountain drink guardian was no longer in service. read more

Steak ’n Shake - Fast Food Near Me - Jacksonville, Florida

I'm leaving this review immediately after being treated so rudely. I pulled into the drive through around 10:30am, waited for someone to greet me for about 4 minutes, drove up to the window and saw a heavyset, black woman walking around and ignoring me, so I reversed back to the order box, waited a while, then decided to just quietly wait at the window for however long it took someone to acknowledge me. About 5 minutes later, the woman flings open the window and gives me this disgusted look as though I was doing something wrong, as though to say, "what do YOU want!?" -no hello or I'll be right with you, she just flashed her disgruntled attitude on her face, to which I asked, "Are you open?" She says, "yeah, go order inside, we're busy with an order." And before I could respond, she slams the window in my face. So I left and drove 25 minutes to the Regency location instead, was greeted in a timely manner and was spoken to respectfully. (Thank you, Regency location, for not treating me like TRASH like the rude woman at the Phillips location. Keep up the great work, Regency! It really goes a long way!) read more

I live nearby and have been to this location many times. While the food is most always fresh and hot, 90% of the time no one greets you in the drive thru, forcing you to have to go inside or, they greet you and tell you that you must come inside because their "drive thru system is down." The inside is always disgusting. The workers are unprofessional and one time, instead of taking orders, one of the workers was too busy plugging in his portable speaker and scrolling through a playlist. Unfortunately, it is never a pleasant experience which is disappointing because the food is good. read more

Steak ’n Shake - Fast Food Near Me - Jacksonville, Florida

I almost died! And steak 'n Shake could care less had me on the phone for 10 minutes as my throat was closing up because they decided to mix peanut M&Ms in my supposed to be Oreo shake like it's said on the receipt and the bag it even had tiny Oreo on top. I don't know if they ran out or what But this is deadly. I could hear them talking in the back about me being on hold to speak to a manager And no One ever came. My mom even called because I Was being taken care of in the hospital and no one ever picked up the phone. The people running this place and the people working there need to be gone. I am so lucky to be alive, but they could care less and people are going to Die if they eat there. If you have any type of allergy at all, avoid this place. This should've never happened at all. read more

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My bigest issue is that they changed how you order. There is no personal service anymore which was disappointing, nothing was brought to you, I probably would have given a 5 stars, if anyone was friendly and spoke to us. Getting drinks was a pain. The food was good, hot, and fresh. read more

Best Steak 'n Shake ever. The service was amazing. Everything was clean and organized. Even when it got busy they still maintained the service and cleanliness. The best part was the food. The best way I can describe it is like it was taken out of the commercial add and given to the costumer. read more

Last time I came here (a few years ago) it wasn't the best. I went today for the first time in a year and my burger was PERFECT. The steak burger was cooked perfect. The food was magnificent. Never in all my burger places has a a burger prompted me to write a review but this WAS necessary. I felt sun kissed and urethral. This steak burger had me floating. Best burger i've had in a minute, and they played one direction. I feel free. read more

This used to be awesome, but since Covid and now having to order everything from a kiosk, it's just not the same. The atmosphere was sad. It wasn't busy, but also the floors and some tables weren't clean. The kids liked their shakes, but the soda machine wasn't properly adjusted. Every flavor I tried was like club soda. Plenty of carbonation, but not enough syrup to have it sweet. The burgers, fries and onion rings came out warm -- not hot. The small onion ring servings are pathetically small. They need to bring back servers and have service. Steak-N-Shake of 50 years ago would be to die for. Steak-N-Shake of 10 years ago would be great. If it keeps going like it is now, next year it won't be here. I spent almost $30 and it was about $20 too much. read more

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First time in Jax, here currently for work. Was hungry and stopped at this place to grab something to eat. I ordered the double butter burger and fries. Staff was friendly and the food was great! Will definitely eat here again. read more

Steak ’n Shake - Fast Food Near Me - Jacksonville, Florida

Staff was great! Speed from drive thru was excellent but the Butter steakburgar n amount of regular onion rings was terrible! Worst I had! You can say butter made buns soggy ..I had before n it was better than this recent order! Use right buns next time?!!! I HATE SMUSHY BUNS! Also asked for mayo on the side! Back to back NO MAYO! Be a long while til I come back to this location! read more

Steak ’n Shake - Butter Single Steakburger - Fast Food Near Me - Jacksonville, Florida

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While my garlic steak double was amazing it def could've used more garlic. I got a butterfinger milkshake and every 5 bites was a small piece of butterfinger. So was basically a vanilla milkshake with a few bites of butterfinger. read more

Food and ice cream were great but that's about it. The order kiosks sort of worked. Out of four there on 2 worked and one of those two did not print a receipt which you need to show when you pickup your order. It was hot inside and the shades were up letting the sun beam down inside to make it even warmer. The place just did not look clean. Tables were dirty, trays were stacked up, and the floors needed a good mopping read more

Disappointed all around. There is zero service. No waitress, no floor workers, no one to clean tables (every table was dirty, ever!). My wife had some antibacterial wipes, so we used that to clean us a table off, while I think it's the manager who watched us. The food was just ok. No napkins to use. Asked for ketchup and got a 2 ounce cup with about a half of an ounce in it, so it only lasted through about 4 French fries. We laughed so hard at how they were rationing the cheapest condiment in the world. My advice to the owner is to lock the door and sell the building to a used car lot, because it is a terrible experience. read more

30$ worth of garbage. Triple burger on the left isn't even close to what I thought I was getting. The garlic butter burger, the bun isn't even correct. They close in 45 min and I'm not driving back because they can't read tickets. Waste of my hard earned money. read more

Steak ’n Shake - What's in this photo?? Not what I thought. Thanks for nothing. - Fast Food Near Me - Jacksonville, Florida

Not sure why this place has so many bad reviews. I've been here multiple times and the staff has always been kind and friendly. Never had any issues. The food is nothing to brag about but it's what you'd expect for the price point. The bbq bacon burger is pretty good. read more

Growing up in the midwest, I was raised on Steak n Shake. In fact, I went to college down the road from the original restaurant. So I have such fond memories and wanted to give it another try after years of not having it. In general, it was the same as in the past. The key difference was that you now order at a kiosk rather than being served at a table. The food itself was similar, with the exception of the burger meat that is no longer as good/flavorful. The milkshake was amazing as always. The restaurant seemed clean. read more

Steak ’n Shake - a red and white striped straw - Fast Food Near Me - Jacksonville, Florida

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First off just to be clear if I had gotten the food I received and I was dining in or even picking up this would have been a much lower review. Now we had order food through Uber eats and our driver got lost but it made the wait even longer. Now that isn't Steak' n Shakes daily it's more on the 3rd party. I ordered the Frisco Melt and Cheese Fries. The Frisco Melt was good but had lost a lot of the crisp in the toast and the wrapper it came in was extremely greasy.My Cheese Fries were ok as well but a little soggy not not nearly as bad as the other people's food who's regular fries were extremely cold and soggy. I'm a big Steak' n Shake fan but maybe getting food from them through Uber eats isn't the best way to get it. Especially if your driver gets lost with your food. But again for food at 12:00AM it did end up hitting the spot. read more

Steak ’n Shake - Cheese Fries to go, well through Uber eats. - Fast Food Near Me - Jacksonville, Florida

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This place needs to be shut down. Dirty everything, especially the bathrooms. Waited 30 minutes for a kids hotdog with fries. Had to tell the guy I was waiting on the hotdog and he said it was cooking but it wasn't. 3 employees there but only one young girl doing everything while the other two losers were just hanging around. This is why we need robots to cook and serve food. read more

Do not go to this restaurant. This was crap service.. .waited to be seated, waited to have Angela take our order, got my own drink refilled...didn't hand us silverware...we asked for a knife and she brought one so we shared it. .and she brought two napkins. Wtf?! Called corporate while I sat at the table. Got the wrong order but I was so hungry and Angela never came back so I kind of had to choice but to eat it. Bun was cold like they'd just gotten it out of fridge Good thing I don't live in Jacksonville and to be sure I would not recommend this place read more

Steak ’n Shake - Here's the number to corporate in case you need to call them. It's pretty much a given that you'll have to call to report this place. - Fast Food Near Me - Jacksonville, Florida

NO to the Philips Steak & Shake. Out of too many things and missed and lousy items. Went through the drive through and chili was inedible, double cheeseburger only had one burger, and had to go in after checking items in the bag as the FF's weren't in the bag. So sad as I love their food. read more

I ordered online and i never received a part of my order, so i tried to call back but they will literally just not pick up the phone call. DO NOT order online, unless you want a bad experience. read more

On a very positive note, this is a great place to sit and spend some time with your family after watching a movie next door. Let's face it. There's nothing around that's very close or convenient for the purpose of hanging out for coffee. When everyone in our small gathering lives at the opposite ends of Jacksonville (885+ mi²), Steak 'n Shake works. We were all pretty full with the movie popcorn, but my mom and I ordered a double-cheese burgers with fries anyway. She also saw the ad on the wall for a milkshake with M&Ms so she ordered that, too. My sister got the Wisconsin burger and added bacon plus a vanilla milkshake. And my other sister and BIL just got bottomless coffees. Price: All of our entrées were about $4 each. Our total bill was about $26 minus the tip. Nice. Food-wise: My burger was great! It was juicy and flavorful with all of the condiments requested. Unfortunately, my fries were room temperature and not hot enough for me to enjoy. My mom and sister were pretty quiet while eating their burgers and when I looked back, their plates were empty. I guess they both liked their meals. And the coffees were fresh and hot. To be sure, the diner was surprisingly busy on a Sunday afternoon. The service was at a turtle's pace and no one seemed to be in a big rush. For this trip, we were spending quality family time and really wanted a place close enough to just sit and visit with each other. Overall, this Steak 'n Shake gets 4-Shiny Stars. Our waitress, April, was so cordial and patient. She did a great job taking our orders and checking to see if we needed anything for the two whole hours we were there. In addition, the cooks also redeemed themselves by bringing out a freshly cooked (hot) plate of fries to replace the original ones I received. I'm sure I'll be back. read more

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HORRIBLE CUSTOMER SERVICE! I ordered food and was told the machine was down so after I paid for my food I was then NOT given my food because someone didn't "feel" like making it. I later called to ask about the shake and after I called 3 times without getting in touch with anyone I was hung up on. My burger was completely wrong no cheese no sauce no nothing. So basically this restaurant stole from me and then hung up on my. I will not stop leaving bad reviews until my money is returned. The person I spoke with on the phone was a nightmare, my entire order was wrong all I wanted was for someone to make it right, I don't think that's to much to ask! read more

Steak ’n Shake - Are you kidding me? - Fast Food Near Me - Jacksonville, Florida

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We stopped by for a quick dinner and were surprised that huge milkshakes were served before the sandwiches. Who does this? I waited until after I finished dinner but the shake was a bit thin and the whipped cream flat so next time I will have them come later. My husband had the truffle burger and fries and I had a BLT and salad. Both were good. read more

I have been coming here for years, and it was pretty great when it opened. The last few years I have only gone once during the holidays as it is slow and a good meet up place for some friends. Around New Years this year, however, it got pretty bad. We had the misfortune of being part of a waitress's breakdown. We didn't see the waitress for most of the night and 3 tables walked out on her. (One didn't pay, one paid the wrong tab, and the last waited for 15 minutes to order, then walked out). Maybe if the food was a bit better, or if there wasn't another two Steak 'n Shakes 5 miles away, but next time I'm going to avoid this one. read more

Disgustingly dirty! Ketchup and mustard bottles were actually crusted over they hadn't been cleaned in so long. Tables were not wiped and we had to wipe our own seats to be able to sit. The condiment caddy had so much food on it it almost looked like rust! Waited 20 minutes just for our drinks. Told cashier about filth and she didn't say a word I'll never be back but the health dept should certainly visit read more

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I love steak and shake! Something about the griddle "fried" patty. I say that because the way it cooks in it's own fat and juices on the flattop and it gets the little crunch edges is almost like they have been fried. Really only comes in second only to five guys in my book. Okay, so to the nitty gritty. If you join the e club you get a free meal on your birthday. A double steak burger with cheese and a fry. I went on my birthday and got a burger made to my liking with hot fries! It was delicious as always. *update* Holy WAIT TIMES, Batman!! Stood at the counter for 10 minutes before I was even acknowledged! 10 minutes! Would have gone through the drive through but they never get my coupon situations right so I went inside. Also this location never has banana (what I'm assuming is flavoring) for the classic milkshakes. Never. I have been numerous times in the last few months and they never have banana milkshakes. Who is ordering supplies for this location? They need to be fired. The service here is so bad when you go inside... it's quite laughable. Also, kind of sad. I worked in restaurants, I know how it can be. A quick smile or acknowledgement goes a long way when you can't provide service right away... just sayin. Took me 30 mins... for a to go order... on a slow night. I'd hate to be here trying to eat on a busy day. read more

Steak ’n Shake - Fast Food Near Me - Jacksonville, Florida

I go to this steak and shake a lot for cheap burgers, and it's not bad. When I come in I wait to be seated and the staff are usually pretty nice. However, every time I have came in the tables and seats have been dirty. We'd wait for someone to clear it off to be seated. One of the servers, Josh, really stood out to me. He gave great service, cleaned the tables AND seats (we've been seated with crumbs all over the seats), and even offered my sister and I free milkshakes because they had accidentally duplicated an order. He made sure we had everything we wanted before leaving us with our food, and still came back with refills. He just has a really great attitude and definitely knows how to treat his guests. The food is what you would expect at a fast food burger joint. Milkshakes are actually pretty darn good. The menu here satis the stomach and the wallet. read more

Steak ’n Shake - Fast Food Near Me - Jacksonville, Florida

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So this place is a regular for us, especially after watching a movie at Regal. But this time - what the heck? Ordered the upcharge of garlic Parmesan fries - which they forgot. Instead of remaking them, the waiter brings out some weird yellow powder and says just dump it on the fries. I say, yeah, but they usually shake it on when the fries are fresh from the fryer so that it sticks to the fries. No, he says, they just dump it on. And he walks off - we see him talking the manager, who rolls her eyes at us. Waiter returns shortly with our check, didn't even ask if we wanted dessert - which we did. But we paid the check and went elsewhere for dessert. The burgers were good... read more

Steak ’n Shake - Fast Food Near Me - Jacksonville, Florida

There's a reason that there is a huge neon sign hanging in the dining room that says "Famous for Steakburgers."... it's because they get nothing. else. right. The cream for the coffee was curdled. There was no sugar at the table. The ketchup was empty. The hash browns weren't crispy. Ugh. At least it's priced correctly. Like, how mad can I be for $3.99? Ugh. #shouldagonetometro read more

What a sad, sad meal. Not to mention the horrible service and the arrogant manager. It's been a while since we'd been to a Steak 'n Shake, so we told the waitress when she approached us the first time to order that we'd need a bit to look over the menu (and even told her because it'd been a while and they had a lot of new items on the menu). She proceeded to approach our table about every 30 - 60 seconds after that to ask if we were ready to order. Annoyed the heck out of us. On the upside, we're thinking we'll get good service if she's that gung-ho, right? Heh! We ordered and our food came out kinda quickly. I ordered my fries with cheese and they had like three drops of cheese on them (I was charged .49 cents extra for these three drops of cheese). I looked over at my friends fries and she ordered her cheese on the side and got a full cup. I mentioned this to the waitress and she did bring me out a cup of cheese. And that was pretty much the last time we saw her. My friend wanted to order something else and had to flag her down. Hubby had to flag her down for one refill and one refill was all we got. The burger was just 'meh.' I know the burgers here are greasy and I expect that, but mine was really greasy. My fries were ice cold and I only ate a few of them. Food was bad, service was bad. When we got ready to leave, we stopped another server to ask for togo drinks because our server was MIA (surprise surprise). He brought them about 5 minutes later, but brought lids that didn't fit. My friend got up and asked for a manager (he looked like the was about 20) and asked if we could get cokes with no ice with lids that actually fit. He brought them out pretty quickly, but had ice in them. I called him over again and told him she had asked for no ice. As he walked off, he turned around and looked at me and said, "I wasn't informed they were to be with no ice." Effin' really, dude? First of all, I HEARD her ask you, so basically he was calling us both liars? Second of all, you're the manager and in an afterthought you're going to turn around and say that to me? Just get the damn drinks!! She even told him about the horrid service we had. Did we get one apology? No! When he came back to the table with the drinks, he had an attitude when he sat them down and said, "Is that all?" My friend asked him if he was really the manager because frankly, we couldn't believe it. She then got his name, which I put in a quick tip. I'm going to be calling Steak 'n Shake at some point this week and complaining. I'm not one to write 1 star reviews, but this Steak 'n Shake SO deserves it! read more

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Congratulations Steak and Shake! You've really out done yourselves... And not in a good way! Where oh where do I start??? I know... First off the service was some of the worst I've experienced... EVER!! Upon sitting at a table it seemed as though our waitress was going to be attentive...well.. appearances can be deceiving!! I mean come on...our service went from one extreme to the other... First off within a matter of seconds of seating us the waitress asked if we were ready to order...and seemed a little upset that we weren't...okay.. I know some people immediately know what their having, but I'm not one of em... After about five minutes.... And countless times of our waitress checking/ badgering us...we placed our order....it's at this time that our waitress went from overbearing to completely nonexistent....except of course to bring our meals. We practically had to beg for drink refills.... Actually I had to get up and flag someone down... To get a refill..... One! Did the service get better?? No... That was the only refill we got until we were about to leave... I figured heck might as well get to go drinks since we paid that much money for sodas anyway.... Well... Guess what... I had to flag someone else down for refills.... Is that all??? No... He brought to-go drinks with the wrong size lids! Really??? Are there that many different sizes that you couldn't get the correct size? The guy took off before I could ask for the right lids...ummm yeah... Am I suppose to use these as coasters??? Well at this point we were all pretty mad... The food wasn't very good either (I had the taco salad) which made matters worse...upon speaking to a rude manager about the lack of service we finally got the correct lids... I was helping Amy up, when a waitress comes speeding by, bumping into me... Did she apologize?? Nooooo!! It's safe to say we will not be dining at this location again!! read more

Steak ’n Shake - Taco salad! - Fast Food Near Me - Jacksonville, Florida

After that oh-so-delightful meal at Johnny Rockets in Atlanta, I was craving some good ol' diner grub, so I went here. Steak N Shake makes a great effort to add creative burgers to the menu and their shakes are always delicious and thick. However, their choices in burgers and shakes don't amount to the menu at JR. I do, however, need to give Steak N Shake credit for the Royale Steakburger which came with fried egg in the sandwich and bacon and cheese. (I always get fried egg on my burgers at Pat LaFrieda's Custom Burger. Now if Steak N Shake had Russian sauce on their burgers then I wouldn't need to reminisce so much about Custom Burger.) On a weekday around lunchtime, the wait at Steak N Shake is 10 minutes from line to order. Then you wait another 15 min for your food to get to you. The Royale Steakburger was pretty tasty and the Butterfinger shake was thick and delicious as always. By the way, from 2am-4am and 2pm-4pm, their shakes are half off and they have all-you-can-eat pancakes for $3.99. 3 1/2 stars rounded up. read more

First time Steak 'n Shake has ever disappointed ANYWHERE. Unfortunately a time I was trying to impress someone with how nice S+S usually is. Several uncleared/ uncleaned tables was a sign (see photos) Seven minutes of being first at Please Wait to Be Seated sign and not a single acknowledgement of our presence. "Chatty Cathy" manager talking to friends once clueless Jake got his bill rung up. And he went to crouch to chat up some customers. Other waitress would not look at us. Took pictures and ran a and then said our goodbyes. Hello, Mystery Diners? You're needed in JAX. Now see Moe's review nearby. read more

Great food, great service, not one complaint... cant beat the $4 menu and the shakes are . They brought me someone elses burger by mistake and i sent it back. The server brought it back and told me to keep it at no charge so i had a burger to take home nom nom nom!! read more

Steak ’n Shake - Fast Food Near Me - Jacksonville, Florida

I made a online order and they never made the food waited over a hour and 30mins before just canceling my order don't ever order from them online! read more

The food was cold half cook hamburger just not good at all the only thing was ok was the soda

It's a steak n shake. But....service slow... not the servers but the kitchen. One person on the grill during lunch. Took 40 minutes to get out. Very dirty bathrooms. Food tastes good when it got here. Speed up and clean up and reviews will go up. read more