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    Steak ’n Shake

    1.9 (66 reviews)
    InexpensiveAmerican, Burgers, Fast Food
    Closed 10:00 am - 10:00 pm

    Order Steak ’n Shake Takeout or Delivery

    Steak ’n Shake Photos

    Business Info

    STEAK ’N SHAKE ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups
    Good for kids

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    Recommended Reviews - Steak ’n Shake

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    Food
    Madison A.

    I came an hour before close on thanksgiving night and they still provided excellent and friendly service. My food was warm, tasty, and to my admittedly demanding specifications. Don't mind the picture, I decided to leave a review after I had already eaten everything Garlic Double Burger was 10/10

    Over flowing trash can in the men's room.
    Rob G.

    Horrible, slow service. Arrived at 730pm. Sat for 25 minutes being totally ignored. At 755pm the waiter arrived to take our order. Nineteen minutes later the waiter arrived with our meal, and he has to go back yo get our drink orders. Plus, they forgot my chili. Apparently there is some kind of milkshake makers union because our waiter was not allowed to make them, having to wait on the official milkshake maker to do it. There are 4 servers who are supposed to be waiting tables, and instead they ate hiding out in the back. The other 6 people in the back are doing who knows what, which is not resulting in speedy service. Food is always good here, but they just cannot get the service right. Now, let's talk about the men's room. Overflowing trash cans. Poopy baby diapers on the floor. Toilets not flushed. And someone tracking feces across the floor from toilet to sink. And...an employee went into the men's room, did his business, and left...leaving it in the same filthy condition or was in. Fifteen minutes later he went back to dump the trash. But the floors remain unmopped. And what is the manager doing? Apologizing to customers for the slow service, and arguing with people at the cash register over their bill. The manager allowed the person I had dinner with to use two coupons on his bill, but told me I couldn't. What the hell? No doubt about it. This place has a MANAGEMENT problem. I've been to other Steak-n-Shakes in Fort Wayne and never had this poor an experience. The problem is that is not an isolated instance. It happens over and over and over again. Day after day after day. And management does nothing. Everyone in this place needs replaced, starting with the manager.

    Cakes & Eggs
    Ray L.

    I tried using their HQ feedback form, but it did not allow for this much text. Here it is: On 4 August 2015, around 5:55am, my wife and I went to your store at 5402 Meijer Drive, Fort Wayne, IN 46835, (store 315) for breakfast. There were two other customers in the store, reading newspapers. Both of us ordered coffee, and the "Cakes & Eggs" - one with "Thick Bacon" and one with sausage. I asked that my eggs be prepared "scrambled hard," my wife asked for, "scrambled." Concerning Coffee: Our coffee was brought in a cup, and the server brought no refills, or even asked. No spoons either. We were more than disappointed when the server brought our meals. As for Accuracy: Though we both ordered scrambled eggs, both of our eggs were in the form of flat, thin, small pancakes. There were indeed some egg, some pancake, and some meat on our plate - only a slight resemblance to what we ordered. We had to remind the server to bring syrup. On Appearance: The thickness of the "egg-disk" was like a dime, and I would be surprised if it included one entire egg! I posted photos on Yelp. Likewise, the single pancake was small, and as thin as a dime, maybe less. Though the bacon was supposed to be "Thick," it was of the cheap, thin variety. Of course, none of this resembled the photo in the menu, which was representing "Eggs & Cakes." About Taste: The taste was average. I have had better flavored eggs and pancakes made by young Boy and Girl Scouts. The sausage had very good flavor. As for Temperature: The meat was warm, but our eggs and "cakes" were room temperature! Let's touch on Safety: I am a disabled veteran and walk with a cane. Upon entering the store, there was a yellow sign, indicating a wet spot, NEAR THE DOOR. Our server seated us near the "back" of the store. Upon walking the short distance to the restroom, my cane slipped out from under me. The floor was so slippery I nearly fell three times on the way to the restroom. Looking at the floor, I could see the entire back aisle was wet with standing water droplets. It was as if someone drew used a GREASY, wet mop across the entire path, and then left it. There were no safety/warning signs in this area, but I recall seeing a mop bucket nearby. Environs: During the bulk of our visit, we could hear bits and pieces of conversations taking place in the back, by employees. There seemed to be some "drama" taking place, bordering on either a Soap Opera, or a Support Group. During the meal, our server came a second time and asked if our food tasted good. I said, "It tastes ok." This prompted the "shift manager" (?) to come by our table saying that the server told him we were not happy with our food. I began telling him about the thin, small eggs and cakes. Before I could say more, he said that this was his first time on this shift, and apologized. He said that he would give us "some off" our bill at the register. By that time, I had already made up my mind to report this visit to "Steak N Shake HQ," Yelp, and Urban Spoon. At the Register: When I went to the register the server snatched up my receipt and money, charging me the entire $14 price. The manager came over and said to the server, "I told you we were not charging them the whole price." The server said, "No you didn't!" The manager gave us back $2. They kept the receipt, but I had already taken a photo of it, anticipating this. The View from my Desk: I was heavily involved in inspections and education during my 20 years in the Air Force. It seems clear that the problem at this store is from the "Top - Down." There are many management tools and techniques out there - even those which cost little to nothing! The reason many businesses do not use these tools is that they take a little time, managers must be consistent in application, and the manager must not be worried about being everyone's friend. I hope Steak N Shake can correct the problems at this store. We do not need to lose more jobs in the Fort Wayne community.

     a grilled cheese sandwich

    Covid is no excuse for getting my order wrong. Forgetting my fries and not cooking my frisco sandwich. Nobody wants a soggy piece of un-toasted bread especially after waiting in the drive through for 30min and only 5 cars. This isn't the first time. I had just hoped you'd get new management by now. Look at the other reviews!

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    6 months ago

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    2 years ago

    Good fires but service wasn't the best needs more employees in the area and better conditions

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    3 years ago

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    10 years ago

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    7 years ago

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    11 years ago

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    8 years ago

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    4 years ago

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    4 years ago

    Apple Maps says they're open 24 hours but we didn't get any service at the drive through at 10:45pm on 6/14/22

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    4 years ago

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    8 years ago

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    10 years ago

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    8 years ago

    Service here is just terrible. Took over 20 minutes just to bring our drinks. If you come here I hope you are not in a hurry.

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    5 years ago

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    8 years ago

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    7 years ago

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    7 years ago

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    11 years ago

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    7 years ago

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    7 years ago

    Can't believe this place is still open. Worst management ever. If it wasn't for the food I would never come here.

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    8 years ago

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    6 years ago

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    4 years ago

    if i could rate this less then one star i would. theyre never open and i want a fucking shake

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    Page 1 of 2

    Ask the Community - Steak ’n Shake

    Review Highlights - Steak ’n Shake

    My other friends like the Frisco melt but I think it is way too cheesy and salty.

    Mentioned in 3 reviews

    Read more highlights

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