I like the burgers. I like the fries and I love the milkshakes. The service is always friendly and expedient. The ambiance is purely functional. What I don't like: seeing phones out... no glove changes, no hairnets. I don't like these things at all. read more

Caveat: I generally don't do chain restaurant reviews, but with all the attention Five Guys (and Wendy's) has received from the questionable customer price gouging, I decided to hit it up and do a review. To start, the burgers at Five Guys are legit (and always have been)... They are equally as good as In n' Out Burger, IMO. This time was no different... Big, juicy, perfectly cooked, and loaded burger. The fries on the other hand were just ok, as they are usually just average... For whatever reason though, Five Guys fries are never super crispy, but rather soft and slightly soggy (guessing it's from the whole double fry thing that they do, which I'm not a fan of) - I still can't figure out how you have a stellar burger and average at best fries? But I digress. The service was really good (and fast)... We had our food in less than 10 minutes, which is impressive because everything is cooked to order. Also, the restaurant was clean as the usual/typical Five Guys. The principle reason why I "three starred" Five Guys is because of the price... $37 for two burgers, two small fries, and two medium drinks. This is more ridiculous than Joe Biden arguing that the trashed U.S. economy and non-existent border security is Trump's fault... It's customer price gouging at its highest level and it's not remotely debatable. There is absolutely zero justification for a fast food restaurant to be charging nearly $40 for a meal for two people. While Five Guys burgers are awesome, you can go to Henry's and literally pay less for a meal, and they arguably have the best burger and fries in Fort Wayne. BL - Five Guys is good, but not good enough to extort its customers. read more

Five Guys - Burgers Near Me - Fort Wayne, Indiana

Food was cold even though we waited over 15 minutes. Dinning area was message and needed to be cleaned. I love 5 Guys but can't recommend this one. read more

Great Cheeseburger...just like I ordered. Fries are addicting. The icing on the cake was meeting Vernell in the lobby. Thirty year Marine. Four tours. He's a long way from Houston. I'll go back just to see him! read more

Went there a few times ..had to stop ..way too expensive. The burgers are good, but not that good

This is a hamburger I wouldn't even pull a restaurant. It's like Burger King McDonald's, but it's much much much much. Better hamburgers are delicious. French fries are out of this world. I recommend the place. Service is really good. People are friendly the ambience well it's nothing fancy. read more

Biased opinion, but Five Guys has my heart when it comes to fast food/fast casual burgers. There has never been a time where I've been disappointed with my order here. To start, this location is noticeably cleaner than other locations I've been to around Indiana. The staff isn't the most outright friendly but with how quick and knowledgeable they are, it's not necessarily needed. I mostly do online pick up from here but can agree with others the menu may seem overwhelming at first, but after a couple minutes of reading you realize it's actually rather limited as it's the toppings and serving sizes that take up most of the menu (gotta love corporate America's constant need for marketing maximization lol). I do find as though ordering online is much much easier/less overwhelming than it can be placing your order in person, so if you are someone that is typically indecisive or needs more time to look over all your options, this is the route I'd recommend. All in all, it is your standard chain so you really can't expect much else but like their signage indicates, their burgers and fries are pretty unmatched. My ONLY precaution, like one of the reviewers before me mentioned, do not put your bag on your car seat especially if you get fries as the grease seeps and pools through the paper bag instantly. read more

We have visited this location at least 50 times over the years. Always before this past Saturday it was an EXCELLENT experience. This time however it was sub par at best. I would have given it a lower rating but all the good visits required at least some consideration. This past Saturday September 13th we visited at 730pm. I immediately noticed the employees were different than what we had become accustomed to, less attentive and rougher. The facility was dirty, the ketchup needed refilled, and the restrooms were also not clean. This is the 1st time ever this was the case. Our food did not taste nearly as good as before. The burgers and fries were not as flavorful, the buns were soggy, overall the food was not good. We will be back again but, I hope we dont have an experience like this. I hope we can chalk this up to it being later at night on the weekend and the B or C team was there. read more

Stopped by Five Guys today for a late lunch. This is only the second time having Five Guys. Last time was in Flagstaff, AZ about 10 years ago. This location was very clean and the staff was super friendly. We placed our order for dine in and our food was brought to our table about 5 minutes later. The wife and daughter and I ordered a single cheeseburger each and a large fries to share. My grandson had the grilled cheese and gobbled it down without delay. Our burgers were very fresh and tasty. The overall experience was positive and I'll be back again! read more

Five Guys - Lunch at Five Guys. Yummy - Burgers Near Me - Fort Wayne, Indiana

Would give higher ratings but sodas are watered down still after several complaints. I hate the 85 characters.

I asked for my burger to be wrapped in paper or simply put in a small paper bag, instead of foil, so the bun would not be mushy and start disintegrating as I ate it after I got it home. The cashier took the order after I explained all this, and the range of solutions I said I would be happy with; and I tipped a dollar. I got the foil-wrapped burger anyway. Pre-Covid, with a different manager, I got this done every time, either a torn-open paper bag used with the tape they use to secure the foil, or a small bag rather than foil. Faced with my unhappy face, the manager said, "we don't take items back across the counter", except, where I could hear him, so I heard him say, "tell him 'we don't take items back across the counter'", which the counter employee repeated. No effort to make the customer happy. So I am unhappy. read more

Food was delicious but the drinks were watered down. I got a Powerade and my grandson got a Dr. pepper. Both were watered down quite a bit.

Quick and Clean and best Burgers not grilled on my grill!! Warning: Do Not place your bag on your car seat.... Hands Down Best Burgers and Extras(toppings) read more

Almost 45 minutes for two hamburgers and a large fry. The large fries were not in abundance and look more like a small. Will not be back again for quite a while. read more

Probably one of, if not, the worst five guys I've been to. One of 3 people here and 25 minutes to make a burger and fries. All the employees were looking at memes instead of getting the job done. read more

Today looking forward to the usual great burgers! The person taking order had difficulty putting condiment choices in computers No cups for ketchup at one station had to go to another station to get. Up BUT no ketsup we back to other station to get ketchup. Burgers dry Tables NOT wiped off floor covered with crumbs! It sure has gone down hill, we will not return read more

Went here real quick for quick Break during my daughter's volleyball tournament. When we first went there we got in there at the perfect time which was probably about 12 o'clock and it was not busy. They took our orders. Although asking the guy at the counter about the hamburger patties he didn't seem too smart. Lol but he tried. So and it up getting the single cheeseburger and my husband got the double cheeseburger. These hamburgers are really good when they say small that means one patty when they talk about just a regular cheeseburger that means two patties. So we both ordered those with fries and drinks. They give you a slip with a number on it they call at your number after you sit down and you go get your food. They give you a cup which they forgot to give us so I had to go back up and get a cup to get my drink. They have a pop machine there that's kind of like the movie theater so you can choose anything you want out of it it's really nice. There was a lot of tables there but they were dirty although they did have someone out there cleaning the tables. We did find a spot that wasn't dirty and sat down. The hamburger was delicious but the fries were even more yummy. I don't know what they cook those fries in but it is really good fries. They look like they're fresh cut. I really like this place I think it probably should've been a little bit more cleaner because they didn't have very many people in it. And even though the guy tried to answer questions at the counter he might have to get a little bit more education to answer questions because they were pretty simple questions. But that's the way it goes. Overall I would give this place four star. They tried, they were cleaning just a little on the late side. I enjoyed my food especially the french fries. This place is good for kids families going alone basically anybody. read more

Five Guys - Small Cheeseburger and fries - Burgers Near Me - Fort Wayne, Indiana

Second visit to try five guys again. Ordered a little burger and regular size fries extra crispy A BLT sandwich too. Food was mediocre, bread was dry hard and had to rip off the outside of the buns to be able to eat the sandwiches. Frys were not crispy and were barely warm. Restaurant is cold with a constant draft that makes your food cold while you are eating it. Restaurant is greasy everywhere, tables, floors, walls and trash cans were very dirty where you put the trash in and you have to touch it to throw away your trash. Door to the kitchen is really dirty and should be cleaned. They only had 3 tables with customers at them but the other tables were empty and not cleaned. Had trash and crumbs on them. They had about 7 workers and many not doing anything. Someone should have been cleaning the dining area. Men's restroom was dirty. Floors have trash and sink was dirty too. I would give them a minus 1 score if I could. Never coming back. read more

So sorry to report this but I am upset. We love five guys burgers but if you order them from their web site and pick them up you pay. $1.00 more for each item. Yes, I realized that today. We went into their restaurant to eat and I noticed that each item in our lunch was a dollar less then when we ordered to go and picked up dinner. Check this out as we like everyone else is counting their pennies. $4.00 more to order and pick up vs walking into the store and ordering. That is mean. read more

Pros: Gluten Free (if you order with no bun) Good tasting burger Tons of fries Peanuts in the shell Lots of toppings for burgers Cons: Loud chairs Fries were way underdone and soggy Tables were dirty read more

UPDATED REVIEW: decided to visit this place with my fiancee to give them another shot since my first visit there was sub par, at best. This time it was a lot better. The service was good, the employee was pleasant to deal with and the food was quickly made. The overall appearance of the store was clean and all the condiments were well stocked. The ladies restroom was kind of meh. There were pieces of tp on the floor and the sink area was sopping wet. Everything else was OK. read more

Awesome service. The guy taking orders was upbeat and had a smile on his face the entire time I was in the store. It's really nice to see that when ordering it can just change someone's day read more

I just went to Five Guys for lunch yesterday, Saturday April 1st. It's located in the Northcrest Shopping Center, across from the Best Buy and Kohl's. I had a Cheeseburger with mayo, tomato, grilled onions, grilled mushrooms and jalapeno peppers. It had two patties and costs $5.09 plus tax. (The "Little" burgers have single patties.) We (my wife, my son and I) shared a "Large" order of fries, which was HUGE and could easily have been shared with another person! These are freshly cut from big potatoes, with skins attached. The burger was very thick (hard to stretch my mouth big enough to take bite!) and delicious! The fries were also wonderful and very plentiful. Actually, this place reminds me strongly of the "In-and-Out Burger" places I've been to in California. You have to order and wait for your freshly cooked and assembled burger, unlike most fast food places that have their burgers pre-made and waiting for you in their hot keeping places. Their fries are also freshly cut and fried to order. read more

Five Guys - scan of Five Guys take-out menu - Burgers Near Me - Fort Wayne, Indiana

The food is really not that great, service was bad, and nothing I ordered was cooked how I ordered it. Never have gone back after that.

How the heck is this place still open?? It is overpriced, the place was filthy, and the fries are HORRIBLE. Never again!

The place is filthy, the food doesn't taste good, they didn't fully cut the hotdog so I got 2 hotdogs in one bun. They only have 2 soda machines which each has 1 nozzle so who knows how often drinks get mixed the shipping supplies are out in the open by the waiting lines, I just can't... read more

Five Guys - Two dogs one bun? - Burgers Near Me - Fort Wayne, Indiana

I really enjoy the burgers here and I'm not really a huge meat person. It just tastes so good. I always get the mini bacon chese burger (which is just the same size as the big one, but it has one patty and the big one has 2 pattys). There are so many toppings to choose from, all of which are included in the price of the hamburger. I always get mushrooms, raw onions, tomatoes, lettuce, pickles, mayo, mustard, and kechup, along with the cheese and wonderful bacon that comes on it....did I mention how great this bacon is? So crispy and good!!! You can get regular fries(great fresh tasting fries) or cajon style (never tried them so I have no idea if they are good). I always get the smaller of the 2 sizes and it is more than enough to share with someone else! The bag and the cup it comes in are just overflowing with fries. They don't offer much more options than burgers, hotdogs, and fries, but they know how to do some burgers! I'm so happy I finally tried this place about a month ago. I've been back around 3-4 times now and this will be my go-to burger joint from now on!! read more

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We came in late afternoon. Ordered a couple of burgers and fries. We were about the only ones in the place because of the time. I saw our burgers sit in front of the guy for 5 minutes as he had drama with another employee. Then after he made the burgers and wrapped them up the drama continued for another 5 minutes. I went up and asked if that was order 29. He said yes and then continued his dramatic conversation with the other employee. Finally he put our burgers in a bag and shoveled in some fries. The fries were like Cheetos. So crispy you could snap them. The bun on the burger was solid like it had sit in a warming tray for hours. I will never go back. I am an eater. And I didn't eat my meal that day. read more

How in the world have I never had Five Guys until now??!!! I have been missing out big time!!! I got a bunless bacon cheeseburger and it was outstanding!! They wrap the burger in lettuce instead of a bun. It's mainly the green of the lettuce and not the hard white part. It was just all over amazing!! read more

I enjoyed the double cheeseburger and the Cajun fries. I'll be back soon for another tasty meal! read more

Five Guys - Double cheeseburger with Cajun fries - Burgers Near Me - Fort Wayne, Indiana

If you are looking for a great backyard burger this is the place to go. They have delicious build you own burger and very tasty fries. They were friendly and quick as well with a great environment. read more

Agreed that the atmosphere is less than desired but you cant beat their burgers ,& fries. Amazingly delicious and fresh. Good service too and staff stayed busy. Best of all they talked to me rather than stare at their cells while waiting on me. That's amazing too!! read more

This place is filthy! The food was cold and the bread was hard and stale! The workers just sat on a chair when it was slow instead of cleaning the dinning area. Every table was dirty, it was very hard to eat here because of the lack of being clean. The restrooms where just horrid, no toilet paper and people were using paper towels and throwing them in a corner. Ended up just leaving and didn't even finish meal, went somewhere else! Waste of money and time! read more

Five Guys - Dirty floors! - Burgers Near Me - Fort Wayne, Indiana

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I can't say I am a connoisseur of the hamburger, or steamed hams as they are known in upstate New York. I do enjoy them from time to time. My wife and I heard good things about 5 Guys and decided to check it out after our zoo trip. The place was fairly large, but the first thing I noticed was the decor. Past the constant repeating red and white patterns, much like that of an anal retentive's newborn room, was the self congratulatory news clippings everywhere. This rang some alarms in my head, as if they were pulling a psychological ad trick by placing a strong suggestion that their food is that amazing. The menu was simple but somewhat confusing. The only ways they prepare the burger are "juicy" and well done. I have no idea what "juicy means in terms of cooking. Does it mean rare, extra greasy, or soaked in bovine blood? The woman behind the register acted as if I should of known what they were all about; like how could I have possibly never been to their establishment before, had I not read all their news clippings? After getting a muffled response and annoyed stare after asking how thick their patties were, I ordered 2 cheese burgers, a large order of fries and 2 drinks. 20 dollars seemed like a lot, no wonder the toppings were free. I waited for a few minutes, not bad service, until my number was called. I had 2 large sodas, so the bag had to rest against my arm. The hot grease started to melt through the bag, burning my arm somewhat. I must note that I take full responsibility for that. Totally my bad, but I want to illustrate just how greasy the food was. We arrived home and began to eat. The sack, despite being soaked in grease, didn't really diminish the grease in the fries. There's a white board that announces where the potatoes are from, but Idaho seems like a long distance to travel just to become grease sponges. The burger wasn't horrible, but it wasn't good either. Way too much grease, and the bun looked as though it had been manhandled by a bouncer. About 20 minutes later, my wife and I both felt ill, our stomachs hurt and we were both quite shaky. After several waves of nausea and vomiting on my part, I'm feeling somewhat better, but hardly 100%. Was it the worse burger I've eaten? 5 Guys love to show off their praise, but like anything too hyped up, if it fails, it fails hard. Especially at their prices. Getting sick didn't help much either. read more

This is one of those classic examples of determining does 5 Guys succeed in what it is trying to achieve for a restaurant? The answer is - yes it does. The burgers are juicy, sloppy to eat, and come loaded with whatever you want. Be forewarned, if you plan on eating lots of the free peanuts, and consuming heaps of their fries - consider ordering the smaller sized burger. Speaking of the fries. They are cut in house, but are definitely not crispy. They have a self-service ketchup dispenser where you put what you want in small cups. They also have vinegar available. Soft drinks are dispensed through one of the fancy new 100+ combinations machines - but when the place is busy it can get backed up with folks that don't understand the machine or kids that are playing around. The atmosphere is typical for fast food, but what sticks out is the hard metal chairs. If the goal is to keep people from sitting and lingering - perhaps noshing on loads of free peanuts - then 5 Guys is succeeding because the chairs are very uncomfortable. The place is always clean, trash bins are always being emptied, and they do a great job of keeping the tables clean. Overall, pretty typical 5 Guys. It achieves what it is trying to be - a higher end fast food burger joint. It's not cheap, but they try really hard to make sure customers get what they want, in a somewhat fun place, while serving pretty decent burgers and fries (and peanuts!) read more

To sum it up as best I can for the tl;dr crowd: Good burgers, excellent fries, excellent drink selection, expensive pricing, atrocious nutrition. Went here for lunch with my wife. We each ordered a bacon cheeseburger and each got a small fry. First off I was blown away by their soft drink selection (they had Diet Barq's Vanilla). The atmosphere was middle of the road for me. As with another reviewer, I found the self-promoting signage inside to be a bit tacky. What is the point of it? I'm already inside the restaurant. The atmosphere was loud but clean (I watched an employee thoroughly clean the empty tables and chairs). The burgers were good, but imo nothing to write home about and certainly not as good as Red Robin. The fries were the star for us. I ordered a small Cajun fry and was impressed by not only the flavor but also amount of fries. Now lets get to the pricing and nutrition. First off it was much more expensive than I expected. The burger was $6+ and quite frankly I didn't think it was a $6 burger. The nutrition...well obviously you don't go to a burger joint for the nutrition. With that said I was surprised when I got home and looked up the fat and calorie cost of the food. For this aspect alone we won't be returning much. read more

SONYA R is a total bitch. she's got such a bad attitude when my cousin called and asked if they had a drive thru because he had been to one with a drive thru before and she was so shitty with him and then hung up the phone. everyone stares at you as soon as you walk in and the men talk sexually about customers. the floors are gross and tables aren't cleaned. don't go here they're rude as fuck read more

I've been to five guys a few times, here and in Texas. It is a typical burger place where you have to order and they'll call out your number to get the food. The chairs and tables make the place seems crowded even though it's an average size place. The menu doesn't have any combo so you have to order everything separately. Each burger have free toppings. I had the little cheeseburger with lettuce, tomatoes and pickles. It tastes like a regular burger. Don't expect it to be amazing or the best burger. I also had the Cajun fries which was very delicious! It's a bit pricey...almost $4 but they loaded it a lot inside the bag so I guess that's fine. I wouldn't mind coming back to this place again if I was tired of other burger places. Overall, it's a decent burger joint to go to! read more

its a shame u order a fucking double cheeseburger with everything on it and get pickles then u call and tell them and all u get is pickles and tomatoes no ketchup mustard and for u to go back they didn't get u a fresh burger they added shit to the one they made ain't been there since they open I guess I won't be back fuck five guys need new people hopefully that man that they put me on hold for paid 70 some dollars hopefully he got treated right smh read more

Excellent burgers and fries - unique soda machine that offers raspberry flavoring for their coke products!! You have to see this machine to believe it - never saw a soda dispenser like this before!! Prices are steep but burgers are huge - a "little" is bigger than the Burger King Whopper and the toppings are to die for.... Toppings include: mayo, lettuce, pickles, tomatoes, grilled onions, grilled mushrooms, ketchup, mustard, hot cause, relish, onions, jalapeno peppers, green peppers, A-1 Sauce, Bar-B-Q sauce or just cheese!! Also has hot dogs (kosher style, cheese, bacon and bacon cheese). Veggie Sandwich, cheese veggie and grilled cheese. Burgers are hamburger, cheeseburger, bacon burger and bacon cheeseburger - and the "little" varieties of the above. Fries are regular or large in either Five Guys Style or Cajun - Do yourself a favor and come hungry or with someone to help you share a burger and fries!! read more