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    Steak ’n Shake

    1.9 (66 reviews)
    InexpensiveAmerican, Burgers, Fast Food
    Closed 10:00 am - 10:00 pm

    Order Steak ’n Shake Takeout or Delivery

    Steak ’n Shake Photos

    Business Info

    STEAK ’N SHAKE ATMOSPHERE

    What's the vibe?
    Moderate noise
    Good for groups
    Good for kids

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    Food
    Madison A.

    I came an hour before close on thanksgiving night and they still provided excellent and friendly service. My food was warm, tasty, and to my admittedly demanding specifications. Don't mind the picture, I decided to leave a review after I had already eaten everything Garlic Double Burger was 10/10

    Over flowing trash can in the men's room.
    Rob G.

    Horrible, slow service. Arrived at 730pm. Sat for 25 minutes being totally ignored. At 755pm the waiter arrived to take our order. Nineteen minutes later the waiter arrived with our meal, and he has to go back yo get our drink orders. Plus, they forgot my chili. Apparently there is some kind of milkshake makers union because our waiter was not allowed to make them, having to wait on the official milkshake maker to do it. There are 4 servers who are supposed to be waiting tables, and instead they ate hiding out in the back. The other 6 people in the back are doing who knows what, which is not resulting in speedy service. Food is always good here, but they just cannot get the service right. Now, let's talk about the men's room. Overflowing trash cans. Poopy baby diapers on the floor. Toilets not flushed. And someone tracking feces across the floor from toilet to sink. And...an employee went into the men's room, did his business, and left...leaving it in the same filthy condition or was in. Fifteen minutes later he went back to dump the trash. But the floors remain unmopped. And what is the manager doing? Apologizing to customers for the slow service, and arguing with people at the cash register over their bill. The manager allowed the person I had dinner with to use two coupons on his bill, but told me I couldn't. What the hell? No doubt about it. This place has a MANAGEMENT problem. I've been to other Steak-n-Shakes in Fort Wayne and never had this poor an experience. The problem is that is not an isolated instance. It happens over and over and over again. Day after day after day. And management does nothing. Everyone in this place needs replaced, starting with the manager.

    Cakes & Eggs
    Ray L.

    I tried using their HQ feedback form, but it did not allow for this much text. Here it is: On 4 August 2015, around 5:55am, my wife and I went to your store at 5402 Meijer Drive, Fort Wayne, IN 46835, (store 315) for breakfast. There were two other customers in the store, reading newspapers. Both of us ordered coffee, and the "Cakes & Eggs" - one with "Thick Bacon" and one with sausage. I asked that my eggs be prepared "scrambled hard," my wife asked for, "scrambled." Concerning Coffee: Our coffee was brought in a cup, and the server brought no refills, or even asked. No spoons either. We were more than disappointed when the server brought our meals. As for Accuracy: Though we both ordered scrambled eggs, both of our eggs were in the form of flat, thin, small pancakes. There were indeed some egg, some pancake, and some meat on our plate - only a slight resemblance to what we ordered. We had to remind the server to bring syrup. On Appearance: The thickness of the "egg-disk" was like a dime, and I would be surprised if it included one entire egg! I posted photos on Yelp. Likewise, the single pancake was small, and as thin as a dime, maybe less. Though the bacon was supposed to be "Thick," it was of the cheap, thin variety. Of course, none of this resembled the photo in the menu, which was representing "Eggs & Cakes." About Taste: The taste was average. I have had better flavored eggs and pancakes made by young Boy and Girl Scouts. The sausage had very good flavor. As for Temperature: The meat was warm, but our eggs and "cakes" were room temperature! Let's touch on Safety: I am a disabled veteran and walk with a cane. Upon entering the store, there was a yellow sign, indicating a wet spot, NEAR THE DOOR. Our server seated us near the "back" of the store. Upon walking the short distance to the restroom, my cane slipped out from under me. The floor was so slippery I nearly fell three times on the way to the restroom. Looking at the floor, I could see the entire back aisle was wet with standing water droplets. It was as if someone drew used a GREASY, wet mop across the entire path, and then left it. There were no safety/warning signs in this area, but I recall seeing a mop bucket nearby. Environs: During the bulk of our visit, we could hear bits and pieces of conversations taking place in the back, by employees. There seemed to be some "drama" taking place, bordering on either a Soap Opera, or a Support Group. During the meal, our server came a second time and asked if our food tasted good. I said, "It tastes ok." This prompted the "shift manager" (?) to come by our table saying that the server told him we were not happy with our food. I began telling him about the thin, small eggs and cakes. Before I could say more, he said that this was his first time on this shift, and apologized. He said that he would give us "some off" our bill at the register. By that time, I had already made up my mind to report this visit to "Steak N Shake HQ," Yelp, and Urban Spoon. At the Register: When I went to the register the server snatched up my receipt and money, charging me the entire $14 price. The manager came over and said to the server, "I told you we were not charging them the whole price." The server said, "No you didn't!" The manager gave us back $2. They kept the receipt, but I had already taken a photo of it, anticipating this. The View from my Desk: I was heavily involved in inspections and education during my 20 years in the Air Force. It seems clear that the problem at this store is from the "Top - Down." There are many management tools and techniques out there - even those which cost little to nothing! The reason many businesses do not use these tools is that they take a little time, managers must be consistent in application, and the manager must not be worried about being everyone's friend. I hope Steak N Shake can correct the problems at this store. We do not need to lose more jobs in the Fort Wayne community.

     a grilled cheese sandwich

    Covid is no excuse for getting my order wrong. Forgetting my fries and not cooking my frisco sandwich. Nobody wants a soggy piece of un-toasted bread especially after waiting in the drive through for 30min and only 5 cars. This isn't the first time. I had just hoped you'd get new management by now. Look at the other reviews!

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    8 years ago

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    7 years ago

    we had an entire 20 minute conversation before they even acknowledged us at the drive thru, never seen such slow service

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    14 years ago

    Hurray for hot dog that came out with these skinny crisp fries, yummy! Service with a smile, to boot!

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    Page 2 of 2

    Ask the Community - Steak ’n Shake

    Review Highlights - Steak ’n Shake

    My other friends like the Frisco melt but I think it is way too cheesy and salty.

    Mentioned in 3 reviews

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    BRU Burger Bar - Fort Wayne

    BRU Burger Bar - Fort Wayne

    4.5(38 reviews)
    7.5 mi

    First time dining at Bru Burger in Fort Wayne. There were some good things and things that could…read morehave been better. The chicken tenders are battered there and very good. The onion rings are badgered in house and they were good. I ordered the bourbon horseradish smash burger and the burger was pretty crispy and cold when it arrived. The onion rings were cold as well. The waitress was nice and tried to make sure we had everything we needed. Good location, good decor, and decent seats at the table.

    Another outstanding visit to BRU Burger on the Landing. The staff here is still excellent. We…read morehad outstanding service all meal long. The waiter made us feel comfortable and welcomed. My wife loves the chicken tenders. They might be the best chicken tenders you every taste. The chicken is moist and juicy. The breading is a bit thicker, sweet and somewhat crunchy. Their homemade honey mustard dipping sauce is delicious. You can not go wrong with the chicken tenders! The Cole slaw is outstanding as well. It is mayo based and very creamy. The cabbage is fresh and has a nice crisp. The sauce has a little bit of spice and what seems like a hint of horseradish flavoring. Very good! The onion rings on this occasion were tough and overly crunchy. It almost hurt my teeth to bit into them. I've had them before with an outstanding taste. Regardless...these are handsome looking onion rings! I am not a burger fan. However, the Bourbon burger was simply delicious! The meat was tender and cooked to a perfect medium rare texture. The burger just melted in your mouth as you savored the burger juices. The bourbon sauce was very good without dominating the burger meat flavor. The sauce was very mild in spice and did have a slight bourbon flavoring.

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    BRU Burger Bar - Fort Wayne - Bar area

    Bar area

    BRU Burger Bar - Fort Wayne
    BRU Burger Bar - Fort Wayne

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    Morgan's Tap & Grill - The Double Smash Burger and Crispy Fries were excellent.

    Morgan's Tap & Grill

    4.7(60 reviews)
    11.8 mi

    I don't even know where to start because this was indeed A HIDDEN GEM. As a chef, I am real picky…read moreabout doors and literally everything tasted was chefs kiss. What I really admitted about this place is the owner walking around communicating with everyone and checking to see if everything was going ok!! She was really sweet. Also shoutout to our server Noah who was awesome and funny. Not only was he gents or he also recommended! For it to be a carpeted space, it was very clean on the inside and smelled really fresh. The smell of food hit me before I even got inside. The seats were comfortable and they even had bar searing as well as an event space room. The food really deserves its own review but I can't leave two . Everything I would get again no questions asked! My only suggestion would be maybe add a tad of seasoning to the wings but the smoke flavor and sauce was too tier! Easy 10/10 for me!

    If you're looking for a place that checks all the boxes, I can't recommend Morgan's Tap&Grill…read moreenough. The service is absolutely amazing -- attentive, friendly, and genuinely welcoming from the moment you walk in. You can tell the staff truly cares about the experience they're providing. The food is just as impressive. Everything we ordered was delicious, fresh, and clearly made with care. The environment is warm and cozy, making it the perfect spot to relax and enjoy a great meal. Honestly, no complaints at all. If you're thinking about trying it, do it -- anything you order won't disappoint.

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    Morgan's Tap & Grill - Inside

    Inside

    Morgan's Tap & Grill - The Black Snake

    The Black Snake

    Morgan's Tap & Grill - The local beer tap options!

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    The local beer tap options!

    Charlie’s Place

    Charlie’s Place

    4.3(97 reviews)
    7.2 mi
    $$
    Locally owned & operated
    Catering service

    We don't live anywhere near Fort Wayne. We're 2 1/2 hours away in Frankfort Illinois but we go…read morethere once in a great while to exchange grandkids with my son who lives in Hudson, Ohio a suburb of Cleveland so he picked this place Charlie's to meet us for a lunch repass and it was very good. They have a very short suite menu, but what I had was terrific I had a a salad with salmon on it and a lot of other veggies. It was terrific. The salmon was jerk, salmon, and the whole thing was a delicious repast. We had a appetizer of a couple bowls of their homemade chips. Unlike many places that don't salt them. These were salted just the right amount not too salty and I can't say anything bad about it. Our server was terrific and his name was Alex and the place is shaping up. I guess they just took it over from someplace else. The walls are a little bit bare needs a little more decoration and the ceiling is bare, but the chairs are very comfortable so it's an easy five star.

    Charlie's Place - another place with a nice patio...and good to watch the game…read more I confess...the open and covered patios draw me right back to Charlie's place. If you want sun...sit out on the patio. If you want sunny shade and a breeze..sit under the outdoor cover/bar area or grab a table with an umbrella. You can't really go wrong here. Charlie's is also good for larger groups...and kids! Charlie's place is a large facility with lots of seating. The hosts are friendly. Making an on line reservation is easy. They always seem to have plenty of staff to serve and make you feel comfortable. Kudos to the team for developing a more attractive and welcoming lobby area! Sunday afternoon is brunch. They have a different menu than a normal lunch or dinner menu. Those menus are usually large and full of great choices. The brunch menu is much narrower and dominated by breakfast items. There are some non breakfast items...but not many. My wife had the breakfast tacos. She really liked the egg and bacon mixture. The sour cream and salsa sauces blended the tastes nicely. The Cobb salad was very fresh and tasty. There were lots of side ingredients such as egg, avocado, bacon, blue cheese, tomato and cucumber. The grilled chicken was plentiful and moist. Just enough grilled and seasoned taste to blend right in with the ingredients. The home made honey mustard dressing was consistent with what you would expect from honey mustard.

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    Charlie’s Place
    Charlie’s Place
    Charlie’s Place

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    Cracker Barrel Old Country Store - Bread Basket at Cracker Barrel Ft. Wayne Maysville Rd.

    Cracker Barrel Old Country Store

    2.9(51 reviews)
    0.2 mi
    $$

    Food was tasty, it was nice having a cozy fire. But we are still stuck with good memories of this…read moreplace when we were kids but sadly not much has changed since then - same bathrooms :/ That said, pretty solid value for your dollar. Went on a Sunday, had the southern fried chicken, kids had sliders. Kids eating for sliders 2/5 Friend chicken 4/5 (value is solid) and chicken was decent. Service 2/5, our waitress tried - just everything was super slow.

    I have generally been OK with Cracker Barrel in the past. They are not my favorite eating…read moreestablishment as their menu offers rather average choices for my taste (at least for dinner and lunch). They were conceived and constructed more for my parents' generation (and I am 64!). But they have always had redeeming attributes. The food quality has been reasonably decent in the past and they used to be relatively reliable and consistent in terms of the overall experience they offered. They typically have nice facilities with a pleasant country store at each location. They had their place in our dining scheme because they can be found along the way to most places we travel within the US and we know what we are getting when we stop. They've traditionally been an especially safe choice when we have had my 90-plus-year-old father-in-law with us or we have had the grandkids (whose food repertoire is surprisingly much like my parents was). Having said this, I have noticed in recent years that the quality of service at Cracker Barrel, which used to be one of their best attributes, has declined. I suppose this an industry-wide problem, but when this was traditionally one of the best aspects of the chain, a noticeable decline in this area spells trouble. This issue was noticeable on this last visit to this location. While our waitress was pleasant and friendly, the food was very slow to come out (probably not her fault specifically), the order was not quite right and she kept forgetting to bring us sundries (extra napkins, etc.) for which we we asked and she said she would bring. She seemed to simply lack the energy (motivation) and organizational skills required. Our dinner stop took a long time because of the slowness and it took away from our experience significantly (we had a flight early the next morning and we just wanted to get to our hotel). As far as the food was concerned, the quality was up to expectations (and that is why I maintain a 3-star for the rating). I always get the grilled catfish as it is really the main dish on their menu to which I can look forward to eating. Their biscuits with honey are a favorite and they do their broccoli pretty well also. All of these were on my order and they tasted fine. My wife got the pork chops and, while she regretted forgetting to have them hold the gravy (the waitress did not ask), her dinner still tasted good to her. The prices here are not unreasonable as we can typically get by between $15 and $20 apiece after tax and tip (with water to drink). Their facility was fairly nice (even if it was cookie cutter) and my wife always enjoys looking around their shop. But in the grand scheme of things, it is just not a very exciting stop. If the service quality continues to decline, I don't see a lot of Cracker Barrel patronage in our future.

    Photos
    Cracker Barrel Old Country Store - Interior

    Interior

    Cracker Barrel Old Country Store - Country Pork Chops with Carrots and Mashed Potatoes at Cracker Barrel Ft. Wayne Maysville Rd.

    Country Pork Chops with Carrots and Mashed Potatoes at Cracker Barrel Ft. Wayne Maysville Rd.

    Cracker Barrel Old Country Store - Storefront for Cracker Barrel Ft. Wayne Maysville Rd.

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    Storefront for Cracker Barrel Ft. Wayne Maysville Rd.

    Steak ’n Shake - tradamerican - Updated May 2026

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