I arrived without preconceptions, never having visited before, and quickly realized this is no ordinary fast-food outpost. Stepping inside feels like a deliberate step back in time--an appreciative nod to an earlier era of American dining. We were seated promptly by a waitress who took our order with efficient neutrality. She offered little in the way of engagement, ingredient explanations, or recommendations, simply waiting for us to decide. That approach is hardly a fault; her attentiveness shone elsewhere, as she refilled our drinks before they reached empty--a quiet, pleasing mark of care. The room itself is clean and classic in its color palette, with agreeable music underscoring the atmosphere. One of the genuine pleasures is the open view into the kitchen, where the team crafts smash burgers and other items in plain sight. I would prefer ketchup bottles on the tables rather than the single-serve packets that accompany the food, but the staff's ongoing floor cleaning throughout our visit spoke clearly to their pride in the workspace. Uniforms are sharp, and the manager was present, working the line rather than circulating among guests--an encouraging sight of hands-on leadership. Food arrived at a respectable pace, made fresh and transferred straight from griddle to table. Even with a busy drive-through, waits remained minimal. Pricing, however, delivered a jolt: a burger, side, drink, and shake ran more than $20 per person for relatively modest portions. There are also notable discrepancies between the in-restaurant menu and the app offerings. The unsweet iced tea was pleasant enough yet dilute--bordering on brown water--while the Coca-Cola was properly mixed, free of excess syrup or the opposite deficit, a competent fountain drink neither remarkable nor flawed. We began with the Butter Burger and fries. This ranks among the finest burgers I have encountered. Its sole shortcoming is size; a quadruple-patty version would have been welcome. The crust delivers satisfying crunch, the interior remains juicy, and the melted cheese, onions, and butter kissed on the griddle add layered flavor and texture that are difficult to surpass. The fries, cooked in beef tallow, gain a distinctive richness I appreciate; ranch remains my preferred companion for dipping. The Frisco Burger with chili cheese fries proved another standout--again easily capable of supporting a larger build. Minor notes: the sauce was applied unevenly, and the toast ran a touch overdone. The chili cheese fries themselves were well-proportioned. The chili carried robust spice and flavor, though beans heavily outnumbered the beef, all finished with a nacho-style cheese sauce. An American classic executed with solid competence. Yet the true glory resides in the milkshakes. The cookies-and-cream version is the finest I have tasted--intense flavor, generous volume, presented in an old-school malt-shop glass crowned with a cherry. It is simply unbeatable. The Kit Kat shake offers balanced candy-bar character without overwhelming the base; its creamy consistency flows easily through the straw and finishes cleanly. In all, a distinctive, well-run spot that rewards with exceptional burgers and transcendent shakes, tempered by portion size, pricing, and a few small service and presentation details. read more

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I was excited to try the frisco melt, having seen a YouTube call it out as outstanding among fast food burgers. Mine came with one patty, not two, and it was about the size of a small coffee lid, about 1/8 inch thick and burnt to a crisp. The sourdough was grilled on the outside-ish but soaking wet with steam on the inside. It was drowning in American cheese and sauce though the Swiss cheese was absent. I threw most of it away. That bad. If you need to Tesla super charge, first stop at guthrie's, about 7 minutes away, and score some chicken fingers. Those are gooooood. The waitress was nice. It took a very long time to make this poor excuse for a... whatever you want tot call it. Just don't call it a burger. read more

OMG!! Audrianna was so nice and respectful. She was so young, she looked like a baby, so I really did not expect the high level of service she provided. She constantly checked on us and made sure if we needed refills we never had to wait or ask. She provided the check with a smile, and she actually asked us how our day was. This was one of the best Customer Services Experiences in a Fast Food Restaurant that I have ever had. I would recommend this location for her Customer Service Alone read more

Steak ’n Shake - Smiling Audrianna - Burgers Near Me - Columbus, Georgia

Food is good, Service is still lacking but what can you expect from a casual yet expensive restaurant. There ls one other thing,, I don't think this restaurant needs to let servers do the cashing out of patrons while doing other things. It makes for mistakes and possible fraud. I also think your prices are too high for the quality of food and service. I can get much better quality of burgers at Wendy's for $3.00 less. read more

Sad to see the ratings for here are low, I had a great experience. My server Harmony was very helpful, I couldn't decide between the double bacon or the Frisco, and she got me the Frisco with bacon and it was incredible. The food came out QUICK, almost immediately after I ordered it, I have no idea how they cooked it so fast. It was delicious, the prices were reasonable, and the service was outstanding. read more

Steak ’n Shake - Oreo milkshake, it was delicious, not too thicc, not too runny! - Burgers Near Me - Columbus, Georgia

While charging our Tesla in the Target parking lot. We walked over to Steak 'n Shake for a quick lunch. We were greeted by a sweet server and sat with menus (the booth chairs are very bad and need to be fixed) but it was very clean restaurant. We ordered the original and the butter burger. We both really enjoyed it. It was hot and fresh right off the grill. The french fries were hot too which is always a plus for us. We were also fine with no condiments on the table. Ketchup packets are fine and safer than bottles. read more

Steak ’n Shake - Butter cheeseburger. Great!! - Burgers Near Me - Columbus, Georgia

The food is great. The waitress kept coming to make sure everything was good. It's a laid back great place to eat. And the milkshakes are one of the best around. I highly recommend getting one if you stop by. read more

If you love burgers and shakes well this is the place to go to. We love their variety of nice and delicious shakes and the burgers are really good as well. Their service are also welcoming and polite. I recommend this burger place if you are craving a shake! read more

Ordered a butter burger with no onions,and the first time it came out as a completely different burger with onions,when I sent it back. The second time I again ordered a butter burger with no onions! This one sat in the window for over 20 minutes getting cold.when it got to me it was like cold and the fries were not even edible.sent it back again. The third butter burger was now asked for, now mind you there was only four tables an now the manager stayed he was going to bag up the order ab comp it due to the long wait am all the issues I said thanks but I would like to stay an eat my lunch with my husband seeing we came in to have lunch together. So the manager takes the order out of the to go bag an placeses or on a tray an brings it to the table. Upon looking at the burger it was a butter burger but was covered in onions which I am allergic to so I got up an was very fustrares to see how there was no accountability by the Manager or the cooking stafd. You guys are going to really hurt someone if you continue this laziness not checking things you serve to people it's only a matter of time before you get sued. I was locked by this establishment and I was waiting so long an so many wrong items given an our water was the Manager who appeared clueless and disoriented. An did not seem to know why it kept coming out wrong am took a long time to process a resolution so we just decided to leave after three attempts to fix the issue am waiting over 45 min just for burger when there was only 4 customers in the restaurant an they all alhad there food already. It's sad to see this poor serve by a manager no less what a shame . read more

Poor service, wait staff appeared disinterested in patrons, orders taken as if patrons were an inconvenience

Food was good. Service was friendly. Food was made to order. Great atmosphere. Will order again.

Service was amazing but the food was stale and didn't have any flavor ,considering the price of it i'm never coming back till they get better quality. read more

went through the drive thur and they gave me cold food with old fries for $25 they can't keep good help. Very disappointed

Was seated right off, but the waitress never came back and took my drink order or anything. After 18 minutes I saw her waiting on people that were seated after me. I got up and left. Tried to talk to the manager on the way out, but he ignored me too. Will not be back. Never had service that poor anywhere. read more

We ordered 2 different specialty sandwiches and they both came out as plane hamburgers. I usually wouldn't say anything but with it being extra $$ for the ones we ordered only to get home to this. Make sure you check before leaving I put the ketchup on there read more

Steak ’n Shake - Burgers Near Me - Columbus, Georgia

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Not good.. this time around ... bread falling apart .. bad tomatoe.. should have followed my mind and went were the crowd was which was Burger King across the street read more

Steak ’n Shake - a sandwich and french fries - Burgers Near Me - Columbus, Georgia

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I had never been to the chain before but it was delicious. The garlic steakburger was flavorful and the milkshake was perfectly thick. Definitely loved it. Reminder it is fast food but the interior had a nice vintage vibe read more

Steak ’n Shake - Indoors - Burgers Near Me - Columbus, Georgia

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This is a phenomenal Steak 'n Shake location! By far the best I have ever been to. The male employee on the drive-thru intercom was so friendly! He made ordering very easy. When I got to the window, the drink and shake for my order were already ready, which was very surprising and fast considering I was the only car in the drive-thru. It only took about 2 more minutes for my order to be ready. All of the employees were social distancing and wearing masks, which made me feel safe about my food. My only problem is that one of the 4 sandwiches in my bag was missing. Luckily, I checked and I just went through the drive thru again and they quickly apologized and had it ready. As always, the food was amazing. I will never stop loving their Frisco Sauce. I always get the Frisco Melt, and they were still doing the free fries promotion. One free small order of fries for every person in your car at the drive thru upon request. Overall, this is an amazingly speedy Steak 'n Shake, and I really hope that it never closes. read more

Came in and got seated ( they weren't busy but got seated at the back ) our waitress never came back . They were seating new customers they were getting orders in after 30 minutes left , never again ! . If you go I'd say drive through ! read more

We used to love Steak n Shake but the last couple of times we've gone, the food has been subpar. Fries were stale and hard and service was poor. read more

We were on the road traveling and decided to stop. The good: The food was good and the bathroom was clean. Food score is 100. 2 in our party ordered the garlic burger and I ordered the butter burger. 2 Oreo shakes and 1 snickers shake which was bomb. Our server, Hannah, was nice. The Bad: 3 out of 3 orders came out wrong. One order had the wrong side. All 3 burgers were wrong. One had bacon and the person doesn't eat pork. We had to wait for her burger to be remade. Asked for the manager who was super nice and very apologetic. We asked for our shakes in glasses. They came out in to go cups. Manager said they have shortage of glasses in the place. Because the cups were Styrofoam Hannah didn't know which shake belonged to what guest. Pro tip: label the cups. The restaurant was not busy. I understand that food service is hard but damn there were like 3 tables seated so no reason for the mix ups. Plus our shakes came out after we got our food. Do better Steak N Shake! The ugly: 3 out of 3 orders wrong and not one thing was comped. It's pretty cheap and of course we all expected to pay but we just thought that it was in poor taste for the manager to not even offer to cover our half-priced shakes. Seriously $2 per person! Overall poor experience. Everyone was nice but the service was sugar honey iced tea. read more

Stopped at Steak and Shake to place our order at the drive thru,NO ONE answered we left, we sat at the drive thru for 5 minutes, drove around, and seen the employees just standing around. DOING NOTHING. Very POOR CUSTOMER SERVICE. Will NOT return. They don't deserve the one star either. I took my business elsewhere. read more

I am a big fan of Steak N Shake but going to this location was a mistake. I do wonder if I'd gone and eaten in the restaurant if the food would have been better. I ordered a western burger, fries and a peppermint chocolate chip milkshake. Half the onions on the burger weren't cooked, the cheese wasn't melted, the burger was lukewarm and the bbq sauce was missing. I ordered and got my food in under two minutes which was just odd considering I ordered a milkshake. Fries were lukewarm as well. Milkshake seemed to be very unsized compared to previous milkshakes ordered at Steak N Shake. Apparently they aren't bothering to cook their food correctly and then are sitting it under a heat lamp to shove in a bag and give you at the drive thru. Gross. Don't bother eating here. It's a waste of money. read more

I've eaten here many times since I live just down the street and it's always been pretty hit or miss over the years. The wait time is sometimes nothing and sometimes it's very long. The food is usually good but recently I placed a to go order and got a side salad. There was a bug in the salad container. This has never happened to me before and I was so grossed out because I had almost eaten the bug and ended up having to throw the salad away. Won't be eating here again for awhile... read more

Steak ’n Shake - Bug in my to-go salad :( - Burgers Near Me - Columbus, Georgia

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Sad that Steak N Shake is a dying brand. Got a double steak burger to go and it was so cold the cheese wasn't melted. I remember a time that Steak n Shake had some of the best hot hamburgers around. Sorry to see you go but that was my last visit to any Steak N Shake. read more

Not sure why this place got such bad reviews. I ordered a #1 with a shake and got exactly that. Come one guys, it's Steak and Shake that's open 24/7! I'd like to think we are not assuming this place will be a Michelin Star restaurant. Anywho... food was hot, my order was right and it was given to me with a smile. Go here for grub after a night of drinking. You won't regret it. read more

Just here visiting from California and decided to stop here for lunch. Easily the best decision I've made today! I had the double steak burger with fries and it was delicious. I ate every single bite. I would 100% come here again! I totally recommend this place! read more

My daughter and I went through the drive through for milk shakes. We had not eaten there in many years. We got the milk shakes- I noticed they weren't really frozen like a milk shake was and it was squishy. I ate some but then realized that the milk tastes sour. My daughter's was also not good. I won't be back there - so not worth the money. If I had dined in then I Wallis have returned them. Absolutely not worth it read more

I am going to write this to Star because I simply just love steak 'n Shake, but I will say that the service, my food the money that I had to pay online to come pick it up was just absolutely ridiculous. I pay nine dollars online for a sandwich that cost $7.39 inside the store and they didn't even give me a fry and then when I asked for one they gave me a cold fry. I literally love steak 'n Shake so much I had my child's birthday here because they asked to come here because we love to come here as a family, but this time their service was so poor I probably will not return. read more

The waiter utterly messed up our orders from the milk shakes to not even bringing out our drinks including the sweet tea that we were charged for if I could I would leave zero star honestly would rather eat at McDonald's. It's honestly sad and truly disappointing also waiter tried to make us feel stupid like we knew what we ordered and he got it wrong. DONT GO HERE. read more

Steak ’n Shake - Burgers Near Me - Columbus, Georgia

Semi speedy service terrible food, bad food description on the menus, and low grade food quality read more

Steak ’n Shake - Burgers Near Me - Columbus, Georgia

So slow. I percent understand that places are understaffed coming off of COVID, but I shouldn't have to wait for and then ask for a refill of water for 20 minutes. We are only one of two tables in the building tonight. So slow! read more

Not a bad experience. Seated quickly. Customer service was great. Order taken quickly. Food was delicious. Very inexpensive

Went here with my girlfriend and her burger was ice cold and mine was like warm. Food tasted aight but the temperature was not there. Milkshakes were 9/10 but the ICE burger was wack. read more

First off, there were around 10 servers last night and maybe 4 tables had customers - all who had food. My group (3 people) and another group (5 people) were seated and after 15 minutes no one even got our drink orders. All of the servers were just standing in the corner talking. After 15 minutes a group comes in with a service dog and this ding-dong server is all "oooh I like your dog!" and seats this group and immediately takes their order. It was brought to their attention that someone was in the drive-through, banging on the window, and they thought it was funny.. the cooks were the only people doing anything. We left and not a single server cared. I feel bad for whoever writes these kids' checks every week. This place has gone down hill over the past 10 years. Don't waste your time. read more

Wish I could give 0 star, so where do I begin. This place is absolute ass. The service is terrible, my food was cold, and our server asked about getting her tip. This place has to be the worst in Columbus. read more

Walked in, no one greeted us so we sat down ourselves only to be ignored the entire time and stared at even after asking for menus because of course we didn't get one. The manager even looked at us and said nothing so we got up and left. Craving for something to eat I went through the drive thru hoping to get a burger and mind you "they're slow". As soon as I pulled up I was asked to please wait. I drove off and went to McDonald's across the street. As soon as I walked in they greeted my family right away. All I ask from anyone is to acknowledge your customers, not stare them down. read more

This was my First time visiting a Steak 'n Shake as I live in Hawai'i and we do not have many places to visit like this. I had a Great experience and Cheryl had waited on me. The White Truffle Prime Burger was Absolutely Delicious along with the Cajum Seasoned Fries, Cherry Limeade and of course the Butter Finger Shake :D Thank you for a GREAT Lunch. I'll be sure to bring my Family on the next visit should we be near one in the near future! Mahalo nui loa, Danielle read more

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I went to this S&S location in May because it was a freebie. The place was clean enough but it's the usual Burger Grease Pit. They call it "Steak and Shake" but there's not a decent cut of beef in the entire place. Nothing out of the ordinary at this S&S compared to other Burger grease Pits. Beware of this location's under-cooked hamburgers. read more

The experience at Steak and Shake was great. Everyone was so nice and cared about us and we messed up our own order and they fixed it for us!. Everyone checks on the customers and the food was delicious! Go to Steak and Shake and have the same experience like I did! read more

Steak ’n Shake - Best place in town to get the BEST SHAKES! - Burgers Near Me - Columbus, Georgia