Horrible customer service Everyone has a long face I came in when it was empty and they still made a mistake on my order and forgot a whole burger. Everyone has a mad face including the manger who was scolding the cashier after he took our order. I had to drive back from our air bnb and get the missing burger and still had to pay for it. Even though it was the cashiers mistake. read more

Awesome food but more important, awesome service. We came in late after a long trek from NY and the store was 30 mins shy of closing. Not only did we not get met with the typical death glare for coming in so close to closing but we were actually met with a very friendly and helpful employee named Rachel. She was an absolute pleasure and delight. Thanks for having great burgers AND great staff ! read more

(Review from our visit on 4/14) Overall food was ok: I was having a craving for a decent hamburger with fries and a milkshake. Was I able to get all these things? Yes. Price was quite a bit considering we were for paying for everything separately (normal for Five Guys of course, I can't think of a time where they had any kind of meal deals) but that comes with the territory when you're avoiding the typical chains in the area. 3/5 because the restroom was absolutely filthy according to my husband which makes me question the level of hygiene of the staff despite the warm welcome and efficiency. Might come back if we really have a hankering for burgers but we wouldn't rush back either. read more

Best burger place in Columbus. Ga. Great service & cool vibe. Eat here because it is so good. I recommend the little bacon cheeseburger. read more

Best burgers and fries in Columbus ga but they are pricing themselves out of business. Need to find creative ways to cut cost.

The food is terrible, the service is terrible, the management and the people working there were cold and mean. One manager named "Shauntrell" refused to remake or refund my food after I received the entirely wrong order. The only redeeming factor was an employee named Bradley who was especially kind and attempted to comfort me. I could not recommend this restaurant any less. My disappointment is immeasurable and my day is ruined. read more

Great place with high prices on burgers. The normal cheeseburger is over $9! But I don't care, it is awesome. Love this place. read more

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The place looks the same as always however the food was so boring. Nothing exactly wrong with it. Taste like a warm bowl of water, which is pretty incredible for a burger with everything. Will not be returning. read more

I've never experienced problems when I order here. If you're not dining in I definitely recommend ordering online as the wait in the store can be long sometimes. Staff has always been friendly and completed my order accurately. Whenever I want a really good burger, that's inexpensive, I always choose Five Guys! read more

Five guys is always a great choice when needing a take home burger. They are consistent, delicious, and friendly.

Sooooooo, I ordered my food 30 min ago for curbside pick up. I notified them via the application that I was here. Apparently that button on the app was just decoration because I eventually called inside and they told me that usually people call inside rather than use the app. The food was good, however I was disappointed with the curb side service. read more

Food was good like always, I did an online order due to Covid-19, I got there and received my food in less than 2 minutes. I drank all of my vanilla coke, hours later I opened the lid and attached is what I saw. Idk if its from the ice or the soda but either way, gross. read more

Five Guys - the inside of a coffee cup - Fast Food Near Me - Columbus, Georgia

Let me say I'd give a higher rating, but the price is what brings them down. The burger is definitely good, but $17.03 for a regular burger, regular fries and drink!?! Come on . Definitely not worth the money. If you've never had it come in try it then not return. Like I said they're good, but overpriced for a burger joint. read more

This place is gotten terrible. The service is slower then ever. The price has gone to 30.00 for two small burgers one fry and two small drinks. read more

I come here almost every weekend. Why? Because it's that darn good. Their burgers are well prepared, big, and filling. Their fries are great...and you get a lot of them. Other things I like about Five Guys: - The giant buckets of ketchup with the large ketchup dishes. None of these bottle cap sized ketchup pails or annoying packets. - The drink machine with literally hundreds of choices. Want a Cherry Vanilla Raspberry Orange Coke? No problem. - Customer service. I once heard a new employee quietly get corrected for not looking me in the eye and smiling when she handed me my food. They are always pleasant. Now, you're going to pay for it. A burger, small fries and a drink will cost you over $11. In my opinion, it's worth it. If you're looking for somewhere light on calories and healthy to eat...better check out Zoe's next door. If you're ok with a ginormous burger and a super large serving of greasy fries, check this place out. read more

Five Guys - Fast Food Near Me - Columbus, Georgia

Update. We had to try it again cuz you just can't get a good burger with fresh ingredients anywhere else. Very glad we did. Jalepanos were kicking hot. Small fries serves two and we cleared the bag. Wifey said the grilled mushrooms were great, can u imagine asking for MCD to put mushrooms on Le Big Mac?. We are born again thanks for coming to Columbus 5 Guys read more

Five Guys - Dishes r dun - Fast Food Near Me - Columbus, Georgia

Five Guys is no frills, darn good burgers and fries. The Columbus, GA location is no different--the employees are wonderful and attentive and the food is great. Quality burgers + free toppings + awesome fries = awesome! The restaurant prepares food quickly and well and the Coca Cola make-you-own-soda machine is there too! When I was last there (yesterday, Saturday, August 3), we were the only ones sitting outside while the inside was packed. On two different occasions, Five Guys employees came outside to make sure we were ok and asked if we wanted refills or needed anything else. How awesome is that? read more

Five Guys - Delicious - Fast Food Near Me - Columbus, Georgia

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I was just in there, asked for two burgers, one all the way with no mushrooms and one with bacon. Get my food and go home and it the one has mushrooms and the other is missing bacon. It's on the ticket what to add and not add. this is the second time they have done this to my burger and it's so annoying. I know you guys are either understaffed or busy but this is about quality over quantity of your orders/customer. read more

Best cheat meal decision ever! First impressions are always the best and Jared M. happened to be our cashier. Dude was awesome! He didn't hide when I ordered nearly two of everything on the menu and he did it all in the accent of the dude Black Panther (movie just released). Food came out great and pretty quick for the size of the order and how busy they were. I'll be coming here again!!! read more

I visited on December 5th, 2018, while in Columbus for business. Having been to many Five Guys locations across the country over the years, this review is indicative of this location and not the chain as a whole. 1. My normal wait time at Five Guys nation-wide is between 10-12 minutes, so long as they are not overwhelmed by customer volume. The order at this franchise, despite only five customers in the store, took over twenty minutes. 2. I had ordered a relatively simple order, but the cooks got it wrong and added extra condiments burger. While mistakes happen, I also overheard another customer taking their burger back for having it wrong. 3. I received a "new" less-than-tasteful burger in about five minutes, which directly resulted in significant gastro-intestinal issues throughout the night. Normally, Five Guys is a quality meal for the price and time, but I will not be returning to the Columbus franchise. read more

Super sweet folks working today! Our burgers were amazing! The fries are as well and there is a crap ton of them! Lol! read more

Five Guys - Fast Food Near Me - Columbus, Georgia

I had never eaten a gold-flaked burger before; $8 later, I have. $12 for a burger and fries! This mistake won't be made again. I wish the owners well, but I won't be surprised when they're not in business anymore. Great for: people spending someone else's money, and people w/out peanut allergies. Not good for: the person responsible for the monthly power bill. read more

It's a typical Five Guys. Clean, well-oiled machine. The customer service is not fantastic, but they get everyone served and the food out in a timely manner. Our orders are always right, and everything is always hot. Yes, they are over-priced, but that is the chain in general and not specific to this location. I feel like you're paying a little more for better quality. McD's or BK this is not. read more

Cheese burgers, overflowing fresh cut French fries, unlimited toppings... are you salivating yet? Well this place had me as soon as I saw the signZ. Greeted by a very friendly cashier and prompt service, they knocked it put the park. The establishment is clean and the food is delicious. What more do you want in a burger joint. I will be back for more cheat meals. read more

Five Guys - Fast Food Near Me - Columbus, Georgia

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Nice customer service. Easy to order. Clean and food is was amazing. Soda dispenser was a bit odd tasting, but we were really just there to try the food. Fries tastes amazing and burgers were delicious and juicy. Remember to get those free toppings. read more

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Always get our order right and it's consistent its only a few places we frequent here in Columbus for take out.

Good stuff. Five Guys has never disappointed me no matter where I go. It's a little pricey overall, but worth it.

The value, cleanliness and consistency are top-notch for a burger joint. Don't settle and treat yourself to the occasional McDonalds or worse, Burger King, go for the big dog of burgers and fries. This is not something I would recommend every day or week, but if you eat right the rest of the time, this is the place to trey yourself to fries that you know are made with real potatoes, burgers that while not the best I have had, definitely fill you up with fresh toppings. I recommend starting with the 'little bacon cheeseburger all-the-way' and a small fry if you are dining solo. Move up to a regular fry if dining with 2-3. You will get more than your share of fries in the cup plus an additional overflow tray in the bag unless you are a glutton or have no self-control. To eat the fries, lay the bag on its side and tear the long/widest side in a wide 'Y'. This method provides the best way to share without portioning or dumping out and getting cold fries. The cup used for a regular fry is also the water cup. Water is free. There is a Coke machine with twenty-four varieties of beverage. So if you are feeling frisky and want a Coke flavored Hi-C, Lemonade, Powerade, Orange Coke...well, I don't recommend it, it's there. Enjoy. read more

I don't know what it is about 5 Guys burgers, no matter the location, no matter who owns it - they NEVER FAIL to give you a great burger, service and convenience. I love 5 guys, it's like sex for your mouth. i was so glad to see that they finally put one in Columbus and i was there the first day it opened. Apparently i'm not the only one who's in love with these burgers. The patties are always made to order, taste fresh and "grilled outside" feel to them. All the toppings taste fresh and delicious and here at this place they have one of those new soda machines that you can customize what you want to drink. Lots of pretty shiny buttons. Go here for a great lunch or dinner and introduce a new girl/guy to the 5 Guys way of living. OH AND EAT SOME FREE PEANUTS WHILE YOU WAIT! read more

Their burgers are big and tasty, and can be sloppy if you get all the toppings. They are consistent no matter what restaurant you go to; big tasty burgers. If you get fries, you will get twice as many as any other fast-food restaurant. Their service is fast as well. Use the smart-phone app and you'll never even wait. My favorite part is the soda fountain. The hundreds of choices and flavors make this place more worthwhile. read more

Five Guys - Fast Food Near Me - Columbus, Georgia

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I was out in the field for several days. Had Lost about 3 pounds so I decided to treat myself to some burgers and fries, especially since Bank of America had a 10% cash back special. My first time to 5 guys after hearing about them for many years. I dunno if it was because I was starving or whatever, but I can say that its pretty good. 4 stars. Fries actually tasted like potatoes, fresh! However, paying $16.82 for fries, burger, and a drink is pretty steep. So I pushed it back one star. I mean, it's ridiculous they're allowed to charge these prices. If prices were 25% lower, I would rate it 5 stars. read more

I give the burger at 3.5 out of five. Ordered the little cheeseburger and the little bacon cheeseburger. Mushrooms definitely needed some seasoning, very bland. We've had five guys all over the US unfortunately this burger didn't live up to our expectations. Friendly staff quick service clean atmosphere. Burger was served nice and hot! read more

SUPER CROWDED when I went, waited over 25 minutes in line and another 20 on my food. Staff was courteous. Please listen for your # to be called, it can be quite difficult to hear since everyone is yelling. Wish they had a PA system. The one thing I dislike are the soda fountains there. They have the special "touch screen" ones.. Or the ones I call "let's see what kind of drink I can make". So be weary of who you get behind. Food was.. American: Big and Greasy. Notorious of FGBAF. I ordered a bacon cheese and a regular fry. Should have ordered a small burger and split the fries with someone else. Would go back again. read more

All 6 of us walked in hungry and we all walked out satisfied and full. The burgers were juicy, the fries tasted like McDonald's fries but 100 times better. I recommend this place to all the hungry people nearby read more

Five Guys - Cheese burger with fries and drink - Fast Food Near Me - Columbus, Georgia

They never disappoint! Well worth the money. Fresh burgers, ingredients and amazing fries! I've always loved that they use peanut oil for the fries. Customer service was awesome as well. Always a delight at Five Guys read more

This was my first time here today. My husband always raves about how good it is and was in the mood for it today, so we went. Theres a lot of parking available for the few shops in this area of the strip mall and we were able to park right in front. When we walked in it was visibly busy and even more so audibly! The place is loud. But its supposed to be highly informal, i gather, judging by the peanuts offered at the door in a help-yourself style from a barrel and all the peanut shells strewn along the restaurant floor. Its nice that you can choose to dine inside or outside too. we dined in but i remember thinking the restaurant felt a little cool for comfort. The guy at the counter was very patient with me ordering, especially with all the fixins available, i could hardly figure out what all i wanted on my burger. I got the little burger, as did my son, but my husband got the regular burger w/2 patties. We ordered 1fry and 1large drink to share. The soda fountain is pretty darn neat with all the varieties of drinks. I actually have never seen or used a fountain like that before. The order of fries was so massive that the 3 of us could share. I was glad to see they have vinegar available, i love it on certain kind of fries and their fries are perfect for it. I actually liked the fries more than i did my burger, is that weird? They were skin-on and looked like a fresh-cut style, you could taste the actual potato. My burger, altho was good and tasted like it was homemade, it tasted like something i could have actually made at home. I didnt think it was seasoned anything special, if at all. The bun didnt taste buttered and/or toasted. But i think what youre paying for is to have the option of making your burger tasty by adding anything from lettuce to grilled onions to hot sauce on it. Overall, i did enjoy my lunch there but it wasnt out of this world for me. read more

I come in here often! I am always very impressed by the flow! From the cashier to the expo to the smile that is always in the cooks face! Tonight I would like to give this 5 starts to the exceptionally friendly cashier! She was so polite and helpful and smiled and made me feel more than welcome ! I just really adore everything in here! The food and the employees never ever disappoint! Thank you Five Guys for always making our experience great! read more

The crew is always on point! Love the burgers and the French fries. Awesome customer service!

Burgers are great! This is the closest thing back East to In-N-Out on the West Coast. Oh wait, Five guys is better! read more

Five Guys - Little bacon cheeseburger - Fast Food Near Me - Columbus, Georgia

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Amazing burgers! Decent prices. Trust me when they say a regular bag of French fries feeds 3 people, take the advice, it fed more than 3 of us and had left overs. So no need to purchase the extra bag or a large bag, the regular is at least for 4 people. Burgers were nice and juicy and loaded with everything equally. Great taste, not a dry patch on the burgers. Can't give them enough credit. They far exceeded our expectations. Great food just small dine in location. Tables that are high should be more separated based on my experience today, a girl walked by the table we sat at with her hair down/loose and stopped to talk with her family and all her hair literally sat at our table. Every time I brushed it off she would make sudden movements and her hair would land over and over on our table until she decided to sit down. Other than that amazing food. read more