Worst location in Riverside. Their cashier overcharged me and after ten minutes they charged my order for banana bread to pumpkin bread and after 20 minutes waiting for my tea they even had not make it. Worthless place read more

Always a pleasure to come to this Starbucks. Out of all the Starbucks in the IE-Riverside area this Starbucks is the best. It's always confusing to see people complain about the wait time... maybe pre order or expect to be a wait. You are not the only one who wants coffee/beverages too. Everyone will have their turn and if you do have to wait they are really accommodating. The workers there are so hardworking and polite! Thank you Starbucks at Canyon Crest Location! :) read more

The ladies that work the shift at this time and day don't know how to say excuse me, give drink trays or bags !

I usually love my local StArbucks, but pre ordered drinks are setting on the front counter & people are touching them to read the names on labels. At least two people touched my order before I could get it. Is this happening at all the StArbucks? I looked for a way to email StArbucks via their app, but couldn't find a way to do that. Plz turn labels facing out & keep behind plexiglass until pickup. read more

I do not recommend using the mobile order app in the morning. It took well over 20 minutes for them to prepare my mobile order of a flat blonde latte. read more

Ace is amazing and very much appreciate his customer service! I've been going to Starbucks forever, and I always get the same drink. By mistake, another store had put sweet cream in my drink instead of half and half. I was close to this store and thought I would ask if they would replace it, if not I was going to purchase another because I couldn't drink the one I had previously gotten! Ace helped me out and replaced the drink without question! I'll always stop here on my sales routes from now on! read more

Hey I know this is your temp job. We are just schmoles you stoob to before you get discover by the next Hollywood producer or oil sheik. Check you attitude please, that high nasal I am too cute and too good to serve wont get you far. I am here to get my joe fix... That is it. If barista life is tough and we are being aholes?? Well you better hurry up and graduate so you may join the ranks amongst us schmools. read more

UPDATE: Disappointed with the drinks i got today, ordered a ps nitro cold brew that tasted like water and when i asked for it to be remade because of the taste the second drink tasted the same... This is probably my favorite starbucks around theyre all very nice and make their drinks very quickly but also well read more

Called for citrus defender. Drove 15 minutes and told they ran out. 1st world problem but hey....

The atmosphere of this location has changed dramatically. Customer service is very robotic, no charisma what so ever. What's worse is that the drink presentation is horrible the multiple times that I have been in there. Under poured in one drink, over poured and spilling on the sides in another drink. What's bad is that baristas are okay serving the drinks like that. The cherry on the cake, they have attitude when you let them know that it's not okay that a quarter of the drink is on the outside of the cup when it's suppose to be nside the cup and that you need a wipe down before you grab the drink. They act like you just caused them so much inconvenience, have a stink face about it, and doesn't even bother apologizing. Just pathetic since I used to love this location. Part of the Starbucks mission statement is "... it starts with the promise of a perfectly made beverage, but our work goes far beyond that. It's really about human connection.." This location fails at both. read more

I studied here for finals recently and spent a lot of time in this store for a week or so. Seems like none of the people who work here get along. Always weird vibes in here and they aren't shy about bickering in front of customers. Most of the baristas are not very friendly and the drinks are sub par. One day I listened to the cashier tell at least 5 customers in a row how tired she was. Who wants to hear about being tired when they go for coffee? Don't dare ask for a recommendation or you will be served with the easiest thing they can make. On a better note: The store is in a cute location, it's kept very clean, and there is plenty of room to study. Just don't expect a delicious drink or good customer service. read more

The worst Starbucks coffee I've ever had. Seriously guys they need to educate the baristas how to make COFFEE!!! They've never failed to disappoint me every single time. The only reason I kept going was because they're located right outside my apartment. I need to find a new location read more

It's that time of year ! Glad that summer is finally over and the heat is on it's way out. I usually swing by this place to get a quick drink before heading to the office or I'll bring my laptop and I'll just work from here. The staff so friendly and always quick to ask if you need any assistance. Never have to wait too long for my drinks either. read more

Big shout out to the baristas who worked today (7-6-18) at 4:30pm. I didn't catch their names. Today was one of the hottest days this summer (so far) 115 degrees and it was happy hour at Starbucks and they still got my drink out quickly!! Thank you so much! I know it had to be hard to keep that hustle going, but this team was awesome! read more

I have been a Starbucks customer for over 10 years now and never had an issue with them. Today the night shift employees at this location were incredibly unprofessional. They left the drinks in the corner and thirty minutes later, it was to my surprise that my frappuccino had melted half way already. Then to my dismay, I came back from using the restroom and it looks like the employees were so eager to wrap up and call it a night that they started putting seats over my table DESPITE how my laptop bag was still on the seat. I have never felt this strong sense of unprofessionalism from Starbucks. I expect more than that from them, a coffee company that supposedly focuses so much on customer service. read more

Starbucks - Exterior of Starbucks - Coffee & Tea Near Me - Riverside, California

Since they are located in a very busy center and college they get pretty busy. But I love how they always do their best to accommodate you! Always a clean environment as well. If you want to get your drink faster please use the app. That's what I do when I am on my way to work since I work in the plaza as well. I will order online, park, pick up my order then head on over to the salon. No matter how busy they are they will always end with a smile. I would say that's pretty good customer service for their industry! read more

they need fix their outlet ... all of them around me have been broken ! Fix it! It makes Starbucks losing it reputation ! And this store need a drive through read more

Starbucks - Coffee & Tea Near Me - Riverside, California

This is my 2nd time going to this location. I ordered an iced mocha with cocoa powder and there wasn't any. I only order iced mocha every time i visit our local starbucks. My drink in this location didn't taste anything. No sweet nothing read more

Horrible customer service for mobile orders. No acknowledgement when you are at the line. I know with covid staffing sucks and people are rude, but gotta power through. read more

I was really disappointed in the lack of customer service and organization at this location. I think it was the worst Starbucks experience ever. After waiting in line outside for well over 2O minutes, I opened the door to check on my order (after watching other people behind me do the same) I got scolded for walking in. Walk up order line was moving faster than mobile orders and there was no one letting anyone know what was going on, finally when a gentleman came out I asked him about my order and he said they are working on it. After watching more people come and go he finally says there was no order placed for my green tea it didn't go through. After all that the other employee said they are out of green tea. At this point I had wasted half of my lunch for one drink. Never once did they apologize and offer a solution. Needless to say I will not do that again. I hope they get it together because I used to really like this store. read more

This place is the best! Everyone who works here is kind, patient, and hard-working. The customer service is incredible and the amount of work they do in the time they're given baffles me every time. read more

This is where I go to pick up my daily dose of caffeine before class since it's about a 2 minute drive from my house. It's in the same plaza as Ralphs, Carl's Jr., Extreme Pita, etc. Easy entrance, easy parking, easy exit. This location in particular is always clean despite it attracting heavy foot traffic. The employees are friendly, but that's to be expected at any Starbucks! I'm glad that this location is no exception to that standard. It's rare to find a space open during the middle of the day to study inside, but there's plenty of seats outside as well. You could watch the little floor fountain shoot up water, and it's just an overall relaxing ambiance. Decent location for people watching as well if that's your fancy. The only complaint that I have is that every Wednesday when I come to pick up my regular iced white chocolate mocha, they always give me whipped cream when I ask for no whipped cream. Maybe he thinks it's funny, but he seems to be the one regularly working during the hour I visit. I don't mind enough to stop going, but it'd just be nice if I could get my drink without whipped cream that would drip onto my car and laptop... read more

Nice staff but SERVICE TAKES FOREVER because ever since they introduced the terrible mobile app you are never sure how long your order will take because of 10 other people who might have ordered ahead. AVOID WALKING IN AND ORDERING ANYMORE unless you use the app which is ridiculous in my opinion read more

While I do appreciate the staff here, they are usually very friendly and clearly overwhelmed much of the time, the wait times here are unreal! I ordered a cold drink, got it quickly, but now I'm on 29 minutes for an order of bacon and egg bites! What the heck?!?! They keep saying im "at the top of their list" and then thank me for my patience. While typing this I entered minute 30!!!! Crazy. read more

Good atmosphere, music is great and not too loud. Very good service and food was fresh. Best Starbucks experience in a LONG time.

I just moved to the area so this is my new neighborhood Starbucks and I couldn't be happier. The staff are all friendly, warm and dare I say perky at all hours of the day and night. I'm a freelance writer, so it's a fair assessment to say I make money in proportion to my caffeine intake that day and I may be in there at opening or at closing. They just finished a "remodel" yesterday which basically means they've switched out some art, chairs and replaced a bunch of single tables for one long one. I like it (again, I write from here several times a week so it suits me) and the staff doesn't seem to keen, but I'm curious to see the overall reaction on Monday morning from the regulars. Like everyone else has said, there is a water pad fountain where the kids play (my munchkin loves it) and it's next to a pizza place, a Cold Stone and a pita place too. Fabulous WiFi, super sweet staff and a very chill atmosphere where people really do get to know your name. In fact, I just learned a few of the regulars names myself this week. This Starbucks is what all Starbucks wish they could be. read more

I've been going to this Starbucks for a few years cause it's so close to my parent's house in riverside and a great study spot for me. Came back to visit my parents for the weekend and went here to study for a few hours and didn't realize they had remodeled! It looks fantastic and I love the new set up with everything. There's so many outlets on the long table in the middle of the store and it's pretty convenient! One downside is that there are two single separate tables on the corner and they don't have wall outlets except behind the spices and trash cabinet. Service is overall still good. Got a gal who wasn't as friendly than the normal ones that usually take my order, but it's no big! read more

This place gets PACKED on weekend mornings.... Seriously out of control packed! A ton of people who ride bikes in the area stop in and it's insane. But even with so many customers, the drinks always come out correct and fast. I'm actually impressed by the speed and efficiency. Friendly staff, and the location is great. read more

I went in recently on an empty Sunday morning at about 6:30 a.m and waited 17 minutes to get 2 lattes. There were 3 employees , 2 were overly pre occupied with the to- go orders and seemed to concentrate on preparing those rather than offering any sort of customer service at all. The other employee did nothing but watch me wait. I live right across the street but I dread coming to this Starbucks. I would say that almost every time I go to this site I leave disappointed. The wait time for drinks from register to actually leaving is ridiculous... read more

My favorite coffee place. The coffee is fine - it's just like every other Starbucks. However, I love sitting outside with friends, having coffee and chatting. There is a water feature where children can play. read more

In 2 miles area there are 4 (or 5?) Starbucks. This one is the best to have a seat and relax because of the quietness that neighborhood has. I can almost assume brewed coffees in this area have same taste. However, this Starbucks is much more brighter and quieter than the others. There are couple of (4) tables outside, inside has more than 4. Nice place to study, but gets colder some times in daytime. This place is always my second stop to read or study after coming across a full coffee roaster nearby. read more

The Market Street Starbucks is the start of business and is a GOOD MORNING to Riverside, California. Located within a 5 mile radius of the major freeways and downtown. amd rather your going or coming North, South, East or West this spectaculor coffe and expresso market definitely gets anyone on there feet and on the way for a good start. Some of the other features that continues to keep me as a customer is the variety of drinks whether hot or cold, New York Times, and other literature and events surrounding riverside and some of the other counties close by. . It is also a place for networking, getting to know who is who, or just to say simply Good Morning. The starbucks in downtown riverside was well planned. It is in the center of all major development. within Riverside County which has been granted 1.86 billion dollars in restoring, rehab, and builiding downtown to attract local and outside business. Some of the business that have been built within the past year as I look out the windows at starbucks are a skyscraping hotel that has a stake by Merrill Lynch, Mission Inn extensions, Riverside City College Performing Arts building, Restoration of Fox Theatre and several restaurants, homes, apartments, space to rent buildings. It is constant development and traffic in the a.m and the aroma of starbucks definitely brights up the scene and complements the architecture that is being created. read more

Awesome service today! I think this Starbucks has the best place to sit outside. Better than any other outdoor seating place at any Starbucks I've ever been to. Great customer service, happy people and always get the drink right with nice seating outside. What more could you ask for! read more

Starbucks - Coffee & Tea Near Me - Riverside, California

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Dropped into this Starbucks with a friend yesterday and I was really impressed with the friendliness of the staff. I'm usually "eh" about the service at most Starbucks locations. But the girls here at this one really struck me as going well beyond. They smiled and greeted us when we walked in and took to time to talk to us and understand what's happening in our day. Our drinks were done in practically no time and they were just right. I always order mine extra hot and it's rare that the other locations get it right. This location was spot on. I'll be back quite often to this particular location. read more

Once of the best starbucks I've been to. Only starbucks I actually DARED to study at. In a SAFE center in riverside to study late for UCR students. The staff is SUPER nice too. read more

Canyon Crest Starbucks has no drive-thru but is a great place to grab coffee and study. Service is great, it can get pretty crowded, but they've always got my order right. read more

Very busy. They have one cashier with 10 people waiting in line. Not very organized. Hopefully it will get better. read more

Starbucks - Coffee & Tea Near Me - Riverside, California

This is literally the slowest Starbucks I ever been to. There is a line and the bartender keep chatting with one of the customers. When I order, they seem not knowing how to make it. It is just bad. read more

Starbucks is starbucks... does not help you whatsoever service = friendly and fun, most of the workers are energetic and just... smiles! read more

Once again did a mobile order but had to wait for 12 minutes at the door as they get one order at a time! So frustrating! It's middle of day not even morning. They really need a better system! read more