Not friendly morning staff. When grabbing coffee in the early morning, staff should be morning energetic...

I swear by this Starbucks!!! They are amazing and even when they only have 2 baristas on a morning shift... they keep a happy attitude and a great pace!! Everyone in the morning are truly a joy and start my day off right. read more

Starbucks - Proof they are amazing!!!! Congrats! - Coffee & Tea Near Me - Riverside, California

This particular Starbucks has the best customer service period. I'm not talking about "for a starbucks they're pretty good," No. I'm talking about how I've never seen ANY general public area serve customers like king and queens the way this Starbucks does. I go periodically in the mornings and the enthusiasm, joy, and respect they have to elders and students alike is really great. Out of the many times I go here, there was one time where i hunkered down studying, and my drink cup was empty. A worker approached me and the surrounding students saying, "Hello guys, I've noticed all of you have been studying hard for a couple hours now. Is there anything I may help you with? Would you like some water? I would go get it for you guys?" I'm telling you, to come to us and offer something like that is extraordinary, they really take care of their customers! read more

I usually go through the drive-thru locations, but on my on my way home today noticed this location did not look busy, i pulled into get a cold brew and maybe a snack. I walked in and there was two employees behind the counter, both talking to what I thought was a customer. I stood there quite awhile without any greeting. I finally realized the guy is not really a customer and there joking around he asking what kind of. Chicken one them wanting. This place used to be busy and friendly like an in- n-out of Chic-filet is now. Now it's like going to the DMW where the employees look miserable and bothered that you might want something. So sad, I hope the owner of this establishment gets a clue and gets some service back in there. I not going back , but wish them luck. read more

3/5 stars to begin on Yelp... this may contribute to that.. I asked one question to my barista "Alma." One question. "Does the cinnamon dolce tall come with two or three pumps?" She replied "three." I responded," can you please only put two?" She smiled And said, "sure." Alma turns her head slowly towards the cashier, opens her eyes really BIG.. and returns to making my drink. It was a simple request. I had placed my order Rather efficiently with the cashier and walked over to pick up. Before she steamed the milk.. cup in hand is when I asked her. Problem. I saw her. So did the nice man standing f to my right. He said "wow." So my concern for you Starbucks is that this barista made no effort to hide her opinion of adding one less pump to my drink. It was very clear to me and the other customer that this bothered her. My suggestion to Alma: possibly reconsider your career path. Customer service is not it. Alma, you're young, and you are going to possibly cross paths with some very challenging situations (customers) as you mature in life. And those people may not be as friendly as I was. There are bigger issues in life my dear to get all worked up about. So pull up your big girl pants and enjoy what you do. And mean it. Be genuine. It's a beautiful quality to be accused of. . When you interviewed for this position and smiled, did you mean it? Or did you know that you had an issue with customer service? Did you have a bad day possibly? It's possible.. but did you ever stop to think about other people. We never know the day they're having my dear, don't forget that. There is enough pain in the world today to sweat the small stuff. I wish you well. #smallstuff #lesssugarplease #starbucks read more

Literally the best Starbucks I've been to. All their staff are friendly and helpful and I see different people everyday and they still remember my order. It's the little things that matter. read more

Snarky customer service. Completely unfriendly and dismissive behavior. It's almost like simply being a customer is ruining their day. Both of our food items were served cold. Just picking up my mobile order was a bad experience. read more

I frequent this location to work and the staff here is so lovely. They get to know their regulars. Work efficiently and are very respectful and kind. Great service and great ambiance. read more

Plain and simple, attitude is key to keep people coming back and the attitude here is horrible, go to mission grove drinks are consistent and employees are friendly read more

Such great service at this location, I had an amazing encounter with Emma. She is so positive and helpful. Not to mention she suggested such a yummy breakfast sandwich.. thank you guys will definitely be stopping by again. read more

***During COVID-19 Visit*** Will not be returning. The girl working at the counter was too busy playing with her phone rather than pay attention to a customer who is trying to order. Then stares at you without acknowledgment as if you're inconveniencing her. On top of that, they mess up the order. At this point, given the already below par service I've received, it was better to simply leave and give my hard earned money elsewhere. You want good customer service? Go to the military store on Riverside. Avoid the Canyon Crest Starbucks!!! read more

The store purpose is to love on people but it doesn't feel that way. The cashier was very short and seemed annoyed

I've come here twice during "quarantine" and I appreciate their process! You can order ahead and when you arrive you don't even have to go inside, someone greets you at the door and places your drinks on a table outside for you to grab and go. Friendly and drinks tasted great too read more

Ordered a travelers jug for my 6am meeting. The mobile app, website, and Yelp info said this place is open by 5am. Placed the order and it said it will be ready in 12min. Perfectly arrive 5:30. The door is close and has a sign "use the other door". The workers inside who can clearly see me won't even give me a sign which door. Then I read a yellow post-it saying they open 6am. So I gave a hand sign to the workers if I can talk to them and ask how to cancel my paid order. They ignored me for 15min. She finally came out and said use the "other" door. I went there but the door is also close. I waited another 5min. She came out and said the are not open until 6am. I told her that's ok if I knew that. Or at least if she talked to me 20min earlier I could have cancelled the order and went to another coffee shop. She was not even apologetic and gave me excuses that she wasn't working yesterday and doesn't know about the online stuff. I should have been ok with the door or using post-it to inform mobile users if their new working hours. But the totally ignoring me for 20min is disrepectful. Out of courtesy the workers should have at least approach me. And giving me a bad attitude early in the morning... That is bad. read more

Destiny was so rude. She gave me attitude when I politely asked for extra cinnamon powder even though that's what it says on my drink order. She made a big huff and rolled her eyes. This is why I do mobile orders to not have to deal with the shitty attitude and customer service and yet I still get shitty customer service. I hate giving money to Starbucks rather support small businesses where they appreciate customers. read more

Very frustrating every morning when I'm heading to work I try to order a pretty simple drink (caramel macchiato) and the mobile app is disabled so people can not order their drinks. This is the third time this has happened read more

Great quiet place to study and hangout! This is honestly my favorite starbucks in the area, the baristas are always super nice and friendly and my drinks always come out right. S/O to barista Sophia for introducing me to blonde espresso! The only thing that needs improvement is that the outside trashcans do need to be thrown more often, but the inside of the store is clean. read more

The ambiance is probably one of the best to study at, with stable wifi & lots of tables. Unfortunately, the employees here are SO RUDE in comparison to the Starbucks on Blaine & the one in the UV Plaza. Actually, this Starbucks probably has the rudest employees at any Starbucks location I've been to. My friend got judged like crazy by the baristas for ordering a cool lime refresher, which is not okay. There's is one nice blonde girl who works cashier most of the time; she makes coming her a-ok! This location is literally a two minute drive from my place, and has ample study space. The actual people who come to this location are pretty interesting & very polite, too, If the service was better, this Starbucks would actually be a great place to be at. read more

Bad customer service by Alma and this other employee skin blk dude also over here with some bad energy too, what's up with your store, store Manager! I'm contacting your district manager about your employee's professionalism. 1 star and that was because the Supervisor fixed Almas mistakes, also the Supervisor was about to start bumping his gums too. Look word of advice, treat your customers with red carpet treatment, you never know who's walking in, dont sacrifices customer service. Wont be back. read more

This is my favorite Starbucks in Riverside. It even tops the new one off University which has been open for less than a month. The ambiance here is truly a cafe shop one. There is no drive thru but the baristas stay busy here! Very nice customer service and they have NEVER have ruined or mistaken my drink. They also have the most comfortable love seats better than the ones from the Pierce St. location. read more

Starbucks - Inside - Coffee & Tea Near Me - Riverside, California

The staff here is amazing! Never a long wait and always greeted with a smile. Alexis and Ace Complete a wonderful experience. I look forward to starting my day with these two. read more

Never have a problem finding parking in this plaza and the customer service #1 here! The baristas are always so nice and friendly. Upgraded me to a venti for no additional charge! It's a small kind act and it's the little things that count when it comes to customer service. Keep up the good work!! read more

Starbucks - Matcha latte with light ice, soy milk, and two espresso shots. - Coffee & Tea Near Me - Riverside, California

Service is great. The A/C must be off because they're keeping it a little too warm. Feels stuffy and the corner chairs smell like ass. No joke. Wipe them during the day please. Stuffy and the ass smell is pretty nasty. read more

Starbucks - Green tea iced Teavana Shaken Iced Green Tea - Coffee & Tea Near Me - Riverside, California

The other reviews pretty much sum it up correctly... They never have any Starbucks "partners" that are unfriendly. Everyone truly does know your name and they seem to really care when they ask "how you are doing?" The manager is really on top of things! Even when there is a line out the door, they always get you in and out quickly! It's super close to UCR and in a safe shopping center (canyon crest towne centre) so you see alot of students studying. Also there is a really neat play fountain for kids to play in while moms are having their lattes, gets ALOT of use during the summer! GO-TO DISH: Iced Green Tea, no sweetener, no water! or my grande quad americano, oh and the multi-grain bagel is pretty delicious and when I have a little extra to spend, I get the protein plate. read more

Very unusual as I come here often. None of the regular crew. I'm posting because this is a place to EAT. I Don't like to eat in a dirty place!! Again no regulars read more

Starbucks - Filthy Floor - Coffee & Tea Near Me - Riverside, California

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Slow site. Waited for 18 min for breakfast sandwich that took them 3 min to make. The staff don't check the orders or remember who's waiting, even if you're the only person waiting. Bug them until they have your order, FYI. read more

This Starbucks location is the best in Riverside. Probably the friendliest SB staff you'll ever encounter. The location itself has excellent seating (both indoors and outdoors). Quick and easy access for University of California (Riverside) personnel via the south entrance of campus (by vehicle). read more

Starbucks - Coffee & Tea Near Me - Riverside, California

This is probably my favorite sbux in riverside, the 215 Iowa store and 91 Arlington also on the list. Always friendly... Sometimes very very crowded though. They usually always remember my order. Just take my money already.. read more

Starbucks - Seating area - Coffee & Tea Near Me - Riverside, California

One of the best Starbucks locations that I have ever been to. I just love surrounding area of this Starbucks as it offers a lot of indoor and outdoor seating. No matter what drink I get, it always turns out perfect and I have not had a drink made wrong at this location. Customer service is excellent and friendly. read more

Starbucks - Coffee & Tea Near Me - Riverside, California

Usually a bit of a line in the mornings but I get my order without too little long of a wait. The one barista (black guy with the braids- sorry forgot his name) ALWAYS remembers my name even when I don't come that often and he always has a smile and pleasant demeanor. Makes it a pleasure to come back every time read more

Starbucks - Coffee & Tea Near Me - Riverside, California

Good coffee of course. Good pastry as well. Thank you for quality food. The two young men behind the counter couldn't have cared any less about the customer or customer service. It's ok to make a mistake with the two customers in front of me and then my order as well... but how about being kind? How about dropping the arrogance? Just apologize and make the order right. Here's a tip: call out the customer's name clearly; don't just say the drink name and let the customers figure out who's drink it is. And don't be arrogant. Thank you to the kind woman at the register. read more

On the busiest of mornings. The staff is absolutely amazing and the coffee. Well. It's Starbucks. Always delicious. All there drinks are just to die for. Even the damn Chocolate chip cookies are worthy of a heart attack. Marty the manager. They just don't make managers like that. Absolutely amazing personality and always puts her customers first. Just a class act. The whole entire Starbucks team at this location is Amazing. I highly recommend this location. read more

Starbucks - Caffe blonde Caff Americano - Coffee & Tea Near Me - Riverside, California

Incredible, one Coffee and 2 Thanks trees took 20 minutes to be on my hands, not only that all the other customers have to put up with the duty and nasty attitude from the barista that start to get upset at the customers because they were too busy, and they felt the pressure, absolutely unacceptable, ridiculous and disrespectful for all of us customers who patronize this place! The worst experience from beginning to end! read more

Starbucks - Please don't come to this place until they swap the entire personal or they have a retraining - Coffee & Tea Near Me - Riverside, California

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worse customer service at this location , staff is not friendly at all ...especially the young lady with black glasses and short bangs every time i go in she is very rude . this location always gets my order wrong :( .... i go to Starbucks daily and wanted to make this location my Starbucks. but i rather drive a little further ..... read more

First time, I've been disappointed at this Starbucks with one employee LAURA I ordered 3 beverages, according to the sticker on the cup it was 10:32am....received 2 drinks in a timely manner, mentioned it to LAURA, she said... There's 2 orders in front of yours, I said I understand but I've waiting for my last drink, people have come and gone that came in after me, she looks at me and says "I'll check on it".... 4 drinks went out and I received mine, Finally at 10:58....wow LAURA, thanks for Nothing!!! No apologies, not a smile or grin read more

I frequent this Starbucks because it's close but it's NEVER consistent in beverage quality or customer service. I also see how they craft beverages and it's hardly ever to standard. They put ice before the espresso, which makes the coffee watered down. They don't stir the espresso into the syrup which leaves a whole layer of flavor at the bottom. They hardly shake teas when I order them, etc. I used to be a partner so if my customers are paying 5+ dollars for a drink, I made sure they got what they paid for. Sadly, this location 9/10 times does not make my drink correctly. However, 3 stars because on some days the front barista is very nice & customizes to ensure I get what I pay for (like a grande drink w/ foam in a venti cup to get the full drink instead of a venti drink w/foam), mobile order is always ready, & food is always tasty. The manager here also always goes above & beyond for the customers. They know their regulars for sure! But don't be disappointed when you don't get that same treatment. Otherwise, location is safe, clean, & perfect to sit outside & people watch. read more

Starbucks - Coffee & Tea Near Me - Riverside, California

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Good music w/ fun atmosphere! The barista gave free samples for cascara cold brew. I was definitely sold, cold brew and banana nut bread. Perfect stop before my work meeting. read more

Starbucks - Coffee & Tea Near Me - Riverside, California

This place is so inconsistent. I put an mobile order around 6AM this morning as I always do before work. I got to this location around 6:06AM and both doors were locked. The 2 workers didn't even acknowledge me at first until I knocked on the side door. Instead of coming to the door she just stayed behind the counter and held up "30" with her hands. I pointed to my phone to try and show her my mobile order and she just put her hands up and looked irritated. If they were closed then why did the app let me put in my order? I tried calling the number but it was busy. There were 3 other people a who showed up a little after I did. One said she put in a mobile order too but she said neither one of the workers even acknowledged her when she went to the door. And an older couple showed up and even said that this location is inconsistent. Their sign clearly said they were open at 5:30am-9pm. Now I'm at work without my order that was already paid for. This place is trash and the workers there don't give a shit! read more

This location is an example of why Starbucks is scrambling. The employees don't care, are lazy, and have no sense of urgency. Every time I come to this location, the experience is garbage. The food is terrible, my drink is made wrong, and the service is SLOW. Mobile orders are meant to order ahead and pick up when you arrive, not wait 20 minutes in store. The manager of this location needs to step up and get their employees right. Back to driving out of my way to go to coffee bean. Starbucks coffee sucks anyways. read more

I used to love this Starbucks and as you can I see I used to come here A LOT. Since COVID this store has become so poorly managed. They close early randomly all the time, or are even closed entire days. Their mobile ordering is frequently off. It's so frustrating and disappointing because I really loved this place. read more