I adore the staff here. They always take the time to greet me and I always pick up my order to find a little greeting on my cup... like "have a great day!" Sometimes it's just a smiley face, but it always brightens my day. The parking lot here is terrible... horribly designed and difficult to navigate, plus it feels like others forget how to drive in the odd configuration. Regardless, this is still my preferred Starbucks because the staff are always cheerful. It also helps that I can place an advanced order while leaving my driveway and the order is consistently ready for me to pickup when I arrive. read more

We always stop her for our morning coffee and breakfast when we are traveling through. The bathrooms need a code because of maybe somebody using them. Anyways they were rude about this morning because i needed to write it down to remember it. They made mocking comments after i walked out, while my wife was waiting for her coffee. read more

This is a great location near my neighborhood, it is easy to get in and out of if you have a small vehicle. It does not have a drive though, you have to go inside and pick up your order in person. The staff is warm and friendly so it makes the visit a pleasurable part of your day. Drinks are warm and well made, the whole bean coffee is well stocked, and the pastries are sweet and delicious. read more

Starbucks - Pastries and treats - Coffee & Tea Near Me - Reno, Nevada

This was a very pleasant Starbucks. We came in on a Monday at 8:30. It is very neat and clean. We ordered two Americano with peppermint cold foam. They were great. Our server was very nice and personable. Overall I enjoyed my experience here today. read more

Starbucks - Counter and dining area - Coffee & Tea Near Me - Reno, Nevada

Super friendly staff short lines would recommend coming by for coffee when in the area!

Very friendly staff who are efficient and give you exactly what you ordered. Very mindful: don't ever change as that's very important. Plenty of parking and seating; nice and cool inside but not a refrigerator. Convenient location that takes you into Reno via 80E or away from Nevada into California via 80W. read more

Starbucks - Inside - Coffee & Tea Near Me - Reno, Nevada

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A little wake up coffee to start my day in Reno Nevada. I'm in for the weekend visiting some friends and trying some food. The service was excellent. I love that Starbucks always serves with a smile. A little busy in the morning. The restrooms were clean, the tables were cleaned even the walkway to the front door was clean. The coffee I ordered was exactly what I wanted and the way I wanted it. We can all agree that nobody's perfect but this is as perfect as you get when ordering coffee. Thank you to everybody here. We appreciate you all even if no one tells you. read more

Starbucks - Iced caramel macchiato. - Coffee & Tea Near Me - Reno, Nevada

Went in on a busy morning, risking the deathtrap parking lot. Lots of online/mobile orders backed up on the counter, which seems weird for such an inaccessible location sandwiched between so many other Starbucks', but people may figure this is the low-traffic spot; it's not, it's the Starbucks with an awful parking lot right off an intersection into a shopping complex. Ordered a sandwich and a medium cup of coffee. Asked if I wanted cream or not, clarified which coffee went in there, and tipped 5$ and got one of the "signature" mugs for Nevada. Got the sandwich after a couple minutes. Ate the sandwich. Watched orders come and go. Watched the barista serve other drinks. No coffee. Left and drove back home to get the coffee I had left behind, which took less time than I had already waited to get a cup of coffee at a coffee shop, where, even when tipping before receiving service, you cannot get what you ordered. read more

Brewing used to good. But since about a year ago, the brews have been weak. Standard coffee brew is so weak, you can see through the brew. I tell them their coffee is weak ... but nothing is done. They ask if I want a Xtra shot for a charge. Wasn't this was before. I'm a regular. Look like I have to choose a different location. read more

I tried reaching the store by phone and their phone just rings and rings and rings and no one every answers phone. I called another Starbucks store and they picked up right away! Unsure what is happening with the store on N McCarran Blvd. The employees are super friendly but they do not answer their phone during business hours. Please answer your phone it could be an emergency or something and if you are open you should answer your phone! read more

Stopped in this morning for a chai and a breakfast sandwich. When I went to pay, I realized I had a free beverage for my birthday and the friendly barista also gave me a free cake pop to celebrate. What a nice surprise and what a great way to spend a birthday morning with my favorite beverage, a breakfast sandwich, and a cake pop for later. Thank you Starbucks! Five stars today for having Customer Service down to a find science and unmatched by anyone. read more

Starbucks - I guess the price of ice is risen dramatically as well as the price of gas. - Coffee & Tea Near Me - Reno, Nevada

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By far the best Starbucks in town because of the staff. Mo and Mackenzie are great managers and Harmony is by far the best employee there!!! You can always count on being greeted with a hello and a smile. You can get Starbucks coffee at any Starbucks around town but this one has the best staff and service BY FAR!!! read more

Stopped in for a Chai and there was a sign of barista favorites--I'm not sure how long this will be here or how often it changes. Want to try something new? Check these out! read more

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A Starbucks is a Starbucks. Usually the drinks are consistent and the service is friendly. Here they were very polite and friendly. I was greeted right away. My order was taken and my drink was ready quickly. It tastes just like I had hoped. Initially I thought the store had closed. Starbucks has shut down many locations at home. Although the parking area is small we had no trouble parking. I saw a few of the more recent reviews and was surprised how bad they were. My experience was the opposite. I would recommend stopping here if you need a coffee. read more

Starbucks - Carmel ribbon frappucccino - Coffee & Tea Near Me - Reno, Nevada

"Wedges, edges, and ledges" They typical Starbucks easily gets 3 stars. It's rare to find one that earns 5 stars, at least from me. For this Northwest Reno Starbucks, which I once upon a time visited regularly, their breaking of the template from vapid strip mall digs into varied looking clusters of retail pads with different geometric shapes makes for a more interesting store. I'm talking about a vaulted, open ceiling once inside. And a floor plan that isn't squarish. And all kinds of soffits and ledges that make it even niftier. The product is standard Starbucks fare and, yes, I've noticed that their prices have gone up some. That medium sized (grande, I believe) cup of hot tea now costs a little more ... at all Starbucks stores. However, I came in to find the same enthusiastic and prompt service I was used to getting. There is an area at its perimeter with floor to ceiling windows if you want more of that high desert light. (There are also adjustable shades.) And there's an area closer to the bathrooms that is tucked away and has some big upholstered chairs. It's all good. The bathrooms are typically in clean enough and usable shape. There is also a small outside seating area and, on occasion, I've seen people bring their canine friends and, with the typically dry conditions, it's understandable why they would. There is a parking lot that is fairly spacious and, behind the ridge that this shopping area is perched on, there is a steep ravine. Who knows what the hell lives down here? I'm thinking coyotes and snakes, at the very least. But this Starbucks and adjacent stores feel very apart from that wild world below, allowing you to experience a suburban coffeehouse experience that doubles as suburban Californian. This Starbucks is just different enough on various levels that, with my 4 word tag line to describe this set-up - wedges, edges, and ledges, it's a 4 star Starbucks. And I'm glad I dropped by to see that things hadn't changed. read more

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I enjoy Starbucks' drinks, but every location has a different experience. The experience at this one is not bad, they are typically pretty quick with their service and theres not usually a wait. They have plenty of seating inside with natural light from all the windows, plus even some patio seating. The primary downside of this location is the parking situation. It is not in a good location because it is so close to the stoplight where there is frequently a line of cars, plus you go straight into the parking lot then immediately get cornered in a lot with barely any space to turn around or even back into/out of a spot. I always see people struggling to park and/or turn around in this lot. It is stressful when this happens at a busy time of day when there are a lot of cars here. This in itself has made me avoid coming to this Starbucks in the past. The Starbucks app also has a pretty limited menu for this location, it never lets me order a standard vanilla latte--only a blonde. However, they have the full menu in-store. I do still come to this location since it is the closest one to my house, but I wish they would fix the parking situation. read more

Starbucks - The wide angle lens makes the lot look bigger than it really is. Very close to the stoplight. Dead end to the right, no room to turn around. - Coffee & Tea Near Me - Reno, Nevada

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This is one of my favorite Starbucks to go to in Reno! It's right off the highway, and easy to find, the parking lot is a little cramped so just be careful when you're driving in. I love coming here to study because of the big windows - lots of natural lighting that makes it bright and sunny while you're there and the atmosphere is perfect, there are people milling in and out because it's so accessible, but it never gets too loud because of the customers or the music. The service itself is also fantastic! The baristas are all super friendly, and very relaxed and welcoming. One time while I was there I was "that customer" because my mocha tasted more like a hot chocolate instead of a mocha and I went up and politely mentioned it and they gave me a new one for free without even hesitating - and with a smile on their face. I wish I knew the names of the especially nice baristas so I could give them a shoutout, but I guess I'll have to go there again and find out! The best part of the place - lots of tables, and OUTLETS! read more

Starbucks - love coming here to get work done :) - Coffee & Tea Near Me - Reno, Nevada

They put ice in my nitro cold brew. Didn't answer their phones when I called twice Unfriendly service. read more

Ordered a small coffee and a breakfast sandwich. The coffee was half full and the sandwich was a huge mess in the bag, I had to put it together myself. Make sure you check everything before leaving the store and being disappointed. read more

Starbucks - Half cup of coffee. - Coffee & Tea Near Me - Reno, Nevada

I like this Starbucks. ...because I like all Starbucks; they have coffee. I won't b*tch about the dumb little parking lot at this store, because more than half of the Starbucks on earth have dumb little parking-lot issues. And I'm okay that there's no drive-thru at this store. Yesterday (DECEMBER 3rd 10:00-ish AM) I stopped in to load some $ onto my gold card. There were four employees working, but the line moved painfully slow. One employee was mopping behind the counter instead of helping customers, and two more were in the back of the store on breaks or something. One employee emerged from the back and stepped into the behind-the-counter work area W I T H N O M A S K O N - quickly wiped her nose with her right hand (I swear I'm not making this up) then put a blue disposable mask on, and put on latex gloves W I T H O U T W A S H I N G H E R H A N D S then proceeded to start helping customers. Then a second employee emerged from the back ALSO with no mask, then put on a mask and began helping customers. I did not see whether they washed their hands or not. Now I am NOT a germaphobe. Seriously, I'm not. And, had this taken place two years ago in a pre-COVID-19 time, I probably wouldn't have even NOTICED this employee's actions, much less cared. But this was over-the-top blatant disregard for the mandated COVID-19 SAFETY PROTOCOLS. The employee who wiped her nose is small, petite, has shorter dark hair that was pulled back into a ponytail, round-framed glasses and was wearing (Dec 3) a Blackwatch plaid shirt. There was another employee who would fit the same description except she was the one mopping the floor. The ONLY reason I stayed after witnessing this employee's behavior is that I was not purchasing food or coffee; I was only loading money onto my card. (I was helped by an older blonde woman with a ponytail who wasn't overly friendly, but was okay). I want to say I'll still return to this Starbucks again, but due to the fact that it SEEMS like all of the staff removes their PPE to take breaks in the back... the BACK - you know, the room where all the coffee cups, plates, utensils, wrapped food and coffee are stored - I probably won't. Yeah, no. Sorry Starbucks, that's a hard NOPE. I'll continue to frequent my Starbucks on 7th & Keystone as everyone at that location is BEYOND incredibly nice and they all seem to take COVID-19 precautions very seriously. p.s. earlier in the week I actually did order a coffee drink here - a triple shot latte. I get one of these nearly every day at other Starbucks locations so I know what the triple-shot tastes like. My latte had only two shots. And that really sucks when you're poor and the extra shot is expensive. booo read more

Starbucks - This is posted on the wall. Something about that drawing of the late George Floyd seems a little bit offensive. ¯\_(ツ)_/¯ #BLM - Coffee & Tea Near Me - Reno, Nevada

This was a great stop. Emma was absolutely delightful and friendly with a warm smile. My mocha and my husband's latte was fantastic. I would highly recommend stopping whether you are traveling or living in this area you will not be disappointed. read more

I love this location, super awesome and friendly staff! I get, not the most common order a "shaken espresso", but they always make sure its perfect for me. When ever I have the opportunity to grab a hand crafted beverage, I always go to this store. The incredible atmosphere that Bettina, Thomas, Emily, Mo, Torrance and others create, is a memorable experience that keeps me wanting to come back as often as possible. read more

Starbucks - Shaken espresso - Coffee & Tea Near Me - Reno, Nevada

It was closed way early despite pictured posted hours. I had to go to another one that closes an hour later or 1.5 hours later after this one was supposed to. They probably wouldn't have let me use the bathroom anyways LOL. read more

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Came in on Sunday early afternoon (between 1 and 2). There was nobody in front of us, but others came in soon after we placed our order. The store was clean, but it was strange to see so many tabled with chairs on them. Who knows, maybe that is how they keep people distanced from each other. My wife and I both ordered cold drinks, without going into specific drink orders, mine was a version of iced coffee, with lite ice, and my wife's order one a tea, light ice with 10 pumps of the sweetener. My drink was given to me with normal, not lite ice. I decided to live with it and not have them remake it. When they called my wife's order out, they said the correct drink and specifically called out the 10 pumps of the sweetener. She tasted it and found it not being sweet at all and asked for some additional sweetener. The young man offered to remake it, when declined, he provided some additional sweetener. Either somebody didn't do the 10 pumps (usually 6), or they did not do 10 full pumps of the sweetener. read more

EVERY TIME I visit this location they are closed in the middle of the day! At 4:30 today the door was locked. This time it said they would be closing at 2:30 for team training for two days. I have an idea: train your team to actually serve customers during the posted business hours. What good does it do me to see a sign when I am already there? This is ridiculous you just open when you feel like it. A few veteran team members could be making coffee for actual customers during your training. Clearly you don't care about your customers at all. read more

Starbucks - Coffee & Tea Near Me - Reno, Nevada

Thanks for having friendly staff. Mo had great customer service (He was my cashier plus made my drink) and very personable. Thanks Mo!

This Starbucks location is my favorite one in Reno! I come here about two to three times a week to get some schoolwork and I've never had a problem with the inside ever being too loud or distracting. They have lots of power outlets throughout the store so there's always a place to plug in your electronics. The baristas are always super friendly and they've made all my drinks perfectly and quickly. Sometimes they even give free refills to those who have been studying or doing work for a couple hours! The only downside to this location is that it gets crowded sometimes and you can't find a seat, but this has only happened to me a couple times. Overall, this is a great location when you want a quiet place to get some work done alongside a yummy drink. read more

We came in and ordered an Americano and the shots felt a little weak to us. Julia, the barista, actually was the one to first comment on it before we drank it. She asked us to sip it and see if we liked it. We both agreed it was a little off. She apologized and then she remade us a drink on the house and made our whole day. Thank you for the amazing customer service Julia. We will be back!! read more

Starbucks - Coffee & Tea Near Me - Reno, Nevada

I don't get the vibe that the workers enjoy working at starbucks. On the rare occasion that I visit a starbucks, this seems to be the case no matter the location. This is a shame. a genuine smile can go a long way. who knows it might even get me to try one of their drinks. on this visit, I came in to just buy a gift card for my daughter, and I was able to do this with no issues. Due to the holiday, they had an assortment of cards to choose from. be aware that parking for this location is a pain. it is the first driveway on the left of a curve right after the signal. if there is any sort of line at the signal, you may have to wait to get out of the parking area. after about 5 minutes in line to get to the front, I was processed and sent on my way. not bad, not good, just ok. read more

This location used to be one of the closest to my home. Now I live on the other side of town and only find myself using this Starbucks when I am headed to or from a haircut down the street. The baristas are always on their game and the drinks come fast - even when they are busy. They are always quite nice. Never a bad experience. The parking lot is a tad small and hard to maneuver in but the speed they deliver the drinks makes the short time in the parking lot of minimal consequence. read more

Gentleman who took my order was kind. No one greeted in or said goodbye to any customers. Barista on bar literally tossed straws at the customers in front of me. My drink (iced quad espresso with 4 pumps white mocha) was made without care, I was served dead shots. Not swirled (part of bar routine) in any way. The blonde woman on bar made this a very unpleasant experience and needs some serious coaching. I did not even want to ask for my drink to be remade or for a straw after seeing how the customers in front of me were treated. read more

Starbucks - Coffee & Tea Near Me - Reno, Nevada

Definitely not my favorite Starbucks to visit. Although my order was made quickly, the customer service was nit great. And to be honest, I would rather wait longer for my order and have a friendly barista, than what happened today. Very upsetting, considering this Starbucks is the closest one to where I live. read more

Absolutely love this Starbucks! The baristas are always so nice! I feel like I've made genuine connections with the employees. Tori, One of the baristas made my day by giving me a free coffee. She said "you have a big day tomorrow and I love that you always come in and tell us about you and your life!" So so sweet, and truly made my day! Thank you for being such a welcoming, kind, and compassionate Starbucks! read more

I ordered my iced drink and the barista made it hot. I told him nicely, I'm sorry, but I ordered this iced and he was all pissy. After he remade my drink I thanked him and he turned and said, "yup". My drink was made correctly and tasted great. I just didn't think his attitude was great. Bummer because this location is pretty rad. May not be coming here again if he's working. Of course I didn't catch his name. But it was the male worker on Monday March 20th, 2017 at 515pm. read more

Ordered PBJ Box for my kid ( which comes with small half PBJ, four slices of apple and two carrots n 3 cucumber slices and dip . Well my three and half year old child was refusing to eat apples and cucumbers so I was quite surprised since she loves apples. So tried bite of apple they were sour and cucumber were bitter asked Javier if there is anything can be done . His answer was too bad these come prepackaged so this Starbucks store has no control over it and I can call the corporate and ask them if they can do something about it. Was quite amazed by the service . Just spoke with the corporate office and according to them this whole situation could have been handled differently.Javier certainly needs some training. read more

I'm not picky with my selection but literally ordered a venti mocha frap and tasted like a watered down milk drink for that price I'd go elsewhere. The employees looked like lost puppies and the guy at the register says bro to everyone even the seniors. And if you're on a time frame I wouldn't recommend it your drink might be made last. I was literally in there before everyone else arrived for their rush. Hmmm where's the manager? read more

This place is a hot mess ..... I just moved to the area and this is close to me on my way to work. Well #1 they messed up my mocha sooooo bad #2 time they gave my coffee away #3 time waited 13 minutes for a online order and they gave me a card to make up for it, I come back the NEXT DAY and the service was a joke and the person making the coffee and the one putting them out looked like they had no idea what they were doing so I was given my coffee by a customer. Won't be back to this store again. Gave them more then enough chances read more

This is officially the slowest Starbucks ever. The staff just seems to wander around inefficiently with no time management or understanding that people actually have somewhere else to be. So frustrating! read more

It was chilly and I needed a warm beverage for the wifey and I. The baristas here are always polite and efficient. I appreciate that, I want to be in and out quickly. The barista chatted with me while making the drinks and was genuinely nice. I always appreciate that good human interaction that seems to happen quite infrequently now. The drinks were made correctly, tasted perfect, and were done quickly. Beware of the tiny lot, it is hard to get in and out of here if it is full. read more

Honestly not a great Starbucks. Every drink here feels half assed over the last couple years. I always feel like I wasted my money when I come to this location :( Robb drive Starbucks is better. read more