If I could give this Starbucks zero stars, I would. I brought my two 6-year-old sons here, and we had been sitting for less than 30 minutes. One of my boys has special needs. A male staff member wearing glasses came out and told my son 3-4 times to put his feet down, even though he wasn't doing anything wrong and wasn't even wearing shoes that could damage the chair. I explained that my son has special needs, but instead of showing any understanding or kindness, he asked us to leave. I left feeling sad, hurt, and extremely disappointed. This is not what customer service should look like, and the way my child with special needs was treated felt very discriminatory and unfair. I will never come back to this location and I will not recommend it to anyone, especially families or anyone with special needs children. This happened on the evening before Thanksgiving, November 26, 2025. read more

Starbucks - This is the male staff work for this Starbuck location came out and talked with us - Coffee & Tea Near Me - Plano, Texas

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This location has such an awesome staff! Very kind and always goes above and beyond for my Orders. This is by far the best location in Plano. read more

Great server and awesome service. Also shoutout to Will, the Christian brother reading a book breaking down the Biblical gem, the book of Ecclesiastes. read more

Terrible service. Slow. Rude. Omg they take forever. I order on mobile still have to wait a long time to pick up. Man oh man.

If the barista snarls at you, that's because it's Snarlbucks. This Starbucks in Plano is right next door to a bubble tea shop that we come to sometimes and when I brought my guy friend here, instead of hitting on Barbie and keeping his mouth shut, he insisted on getting a Starbucks. Psh. So we all sat down in here and he bought us all drinks to show us how great Starbucks is - as if I haven't had it a million times before. It was not impressive and very expensive. My Salted Caramel Mocha Latte was 6 dollars and lukewarm. Give me a break. Didn't even taste great. Gimme a damn hot drink, people. read more

Starbucks - Look but don't starebucks - Coffee & Tea Near Me - Plano, Texas

I was grocery shopping in Tom Thumb yesterday. My mom suggested Starbucks. I'm glad she suggested it. I had the pineapple refresher. The barista was really nice and my refresher was great! read more

Great place. I have been coming to this location for about a year, and the store manager that took over last year has made significant improvements. Good service and wonderful atmosphere. read more

Wow, I haven't been to a Starbucks for a very long time? That unicorn drink is the reason I came back. However, I did notice that they do have new drinks that I would like to try out. Atmosphere - 3/5 - It is a starbucks. You have a place to sit and drink or write a movie script. :P Staff - 5/5. Always friendly, even though it has been a while since I have been here. Food/Drinks - 4/5 - I have had times where the drink wasn't made as well. This time though, it was great. What I ordered: - Unicorn Frappucino - 4/5. Everyone is knocking it, from the people buying it to the people making it. However, I liked it. It wasn't as sweet to me, but then again, I do have a sweet tooth. It became really tart at the end, so I do suggest stirring it. Truth be told, I also got it so I could take a pic of it. Great marketing Starbucks haha. Overall, I will be back to try other drinks. read more

Starbucks - Unicorn Drink! - Coffee & Tea Near Me - Plano, Texas

I love this Starbucks but they have been closed the past couple times I have come. No sign on the door or anything. Someone said it could be staffing issues? I come here after Orange Theory! Come back guys, I need you! So does everyone else. I sit outside waiting for my husband to pick me up and everyone who drives up and sees they're closed is so sad!! Lol We all want to know why you have abandoned us in our time of need. How are we supposed to face Monday without you? Who just leaves a relationship without saying goodbye? No note. You don't answer my calls either... read more

Probably the best best most efficient polite and helpful Starbucks I've ever been in. Everyone goes out of their way to get your order to you as fast and correct as possible. As one of the larger stores this is impressive. I will say I've been coming here since it opened. It hasn't all been this way. Might have something to do with Kim? read more

Starbucks - The Best of Starbucks - Coffee & Tea Near Me - Plano, Texas

Absolutely filthy. Doors, windows -specially windows on the outside by patio tables, tables and counters were disgusting. Busy or not, there were 5 or 6 workers on duty. Disappointing. We walked off. read more

Slowest, most unorganized location I've ever been to. 30mins just so they can say " someone must have stolen your drink". Their "pick up" system is unorganized. I've seen other locations with dividers that are alphabetical for easy pick-up. This location, you have to scramble through many orders to see which one is yours. Horrible setup. read more

Literally had 15 people all waiting for online orders and the two baristas were just standing and talking/laughing with one another.... no one making drinks. It felt like no one knew how to do their job or were just choosing not to. read more

This is a nice little Starbucks tucked away in a shopping center off the tollway. There isnt a drive through so your only option is to go in. But prepare, its one of the slowest starbucks Ive ever been to. The employees are decently friendly but they havent exactly been trained in efficiency and speed. The store itself is very clean and so are the bathrooms. The way the sun shines in, it tends to get really hot. I suggest going early or late in the evening if you're planning to sit around a bit. read more

Pre- ordered a traveler for the office. Always a great location; it was ready to go on time.

Very nice place - plenty of light through the glass windows and a good view of the streets. I've been here many times. I can always find a place to park outside and a place to sit inside. It's quite spacious compared to other Starbucks locations in the north Plano area near Dallas Tollway. The baristas are very friendly and helpful. Today, I wanted a dark roasted coffee, but they ran out. The barista offered to do a pour-over. The freshly brewed coffee was aromatic, bold, and full-body - good enough to keep me awake in this late afternoon. read more

Nice location, pretty quiet for a weekend I was there. I would recommend a studying spot. Clean store and friendly baristas

The best staff ever! I went in for a protein box and tea, had the absolute best server I have ever had at a Starbucks. Since they didn't have the one I wanted, he suggested the new Everything Bagel Bake. It was perfect! The staff was so upbeat and friendly! I will definitely go back! read more

Starbucks - Everything Bagel Bake - Coffee & Tea Near Me - Plano, Texas

Again, this is a typical Starbucks. But compared to others, it ranks well when it comes to service and cleanliness. It is spacious and has multiple seating and table configurations. Including bar style, couches, table, and outside seating. It is located by several shops and restaurants that are average and above average ratings. Close to the tollway, so a quick exit from the highway off park street. read more

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Extremely nice staff! Restrooms are very clean and the weight was not long here. I have been to a lot of Starbucks and I must say this one is at the top of my list for returning. Highly recommended. read more

Worse experiences ever!! I walk in and was not greeted at all!! I actually had to greet my self one occasion! And than they messed up my drink order on 2 different occasions and didn't event take it down the third time. I usually give places 3x before I give up on the place and this place has exceed that number! If you are wanting a good cup of coffee done right this is not the place to go! 1) My drink was mad hot when asked for it to be cold. 2) They had made it with coffee instead of 2x espresso shot. 3) And made it with Carmel drizzle instead of syrup You have been warned! Service here sucks!! read more

They are always sold out... Please get better at ordering! I order then don't find out they are out of stock until I'm standing there waiting on my mobile order for like 10 minutes read more

This is the best Starbucks. The staff is very friendly, service is quick. I appreciate they way this store is operated.

A few years ago I gave up going to this store because of the click like atmosphere that the staff and certain customers had. It was annoying to have to wait while the endless small talk subsided to get my order in. That was a couple of years ago and it seems that all of that is long gone. Honestly, I have to give this store the recognition it deserves, they can move a massive amount of customers with lighting fast efficiency. Although it's not my favorite Starbucks, it's a very close second. read more

We have all come to expect Starbucks experience to be consistent as it is more or less a commodity. That said, there are times when the experience exceeds expectation. This was one of those times. The baristas were beyond Normal standards of friendly and competent. I found they were genuinely warm and inviting. The coffee product that I was given did not meet my personal standards of excellence so, when brought to the attention of my Barista, not only was the product corrected, but I was given a sincere apology and thanks for my business. Really, this is the way the business should be run. read more

Quick and pretty standard service. This location always seems to be busy with people coming in and out, but not too many seem to stay. The pastries are enclosed in a rectangular glass display window. Very classy and modern compared to the curved display windows in other Starbucks that are reminiscent of a bake shop. read more

Unfortunately this place is close to my work. They are pretty busy most of the time. I can honestly say I visit this location more than several times a week and with an exception of very few the staff here is awful. They mess up your order all the time. The wait is long. And today I got charged $.60 extra for absolutely no reason and the girl said oh sorry I won't do it again???? Didn't even try to correct it or upgrade order and the milk she charged me $.60 for she just dumped out. I will take extra 5 min in the morning and make my own coffee if it saves me from having a bad morning before your morning coffee. If Starbucks wants to stay open with ascension coming around which is a far better coffee and charge over $3 for a cup of coffee then maybe should consider at least getting better staff. What a horrible start to a morning. read more

Disappointing. I have been a customer ever since Starbucks expanded into Dallas. This is the 3rd time (in a row) that i have received a marginal $5 coffer and sub standard service. The barista seemed pissed off at the world read more

Disinterested staff drives me insane. Large cafe, but weird furniture placement leaves very little room to sit and enjoy your drink.

I'm a little late with this review. I hit various Starbucks locations from time to time in the morning. This Starbucks is a customer service nightmare. Waiting in line, placing order and waiting for my drink - AN AMERICONO took 26 minutes!!! Like most Sbuxs, the staff smiles and is friendly. This Sbux wasn't anymore busier than any other I have been to during the morning rush. They had 4 staff working behind the coffee bar. However one of the staff personnel was outside for 10-15 minutes talking on her cel phone. This couldn't have been an employee break because this was around the 7 o'clock hour which is part of the morning work rush. Still 4 working and 1 not seems to be sufficient. It's not like they were working a 20 drink order for 1 person. They are just slooooooooowwwww. So if you like throwing minutes of your life away waiting for your drink, this is the place for you. Otherwise stay away. read more

Very bad mobile app could not charge use any of my cc to recharge my starbucks card. My cc was charged $50 but it was not available for me to user while i was in store. Bad starbucks. read more

Another Starbucks messed up my order and wasn't too pleasant with their service. I came to this Starbucks on my way up to work, told them what happened and just asked if they would mind making my drink again. They were so kind and got started immediately. They even apologized even though the situation wasn't their fault. They definitely turned my day around! read more

Nice, small location in a shopping mall off of Park and DNT. It was very clean inside and they were quick with our drink orders and made mine exactly how I wanted it. I definitely recommend popping in and grabbing a coffee before you walk around and shop or run your errands! read more

This place is next to Willowbend and there's a Target behind this store which makes it incredibly convenient. Despite it being a cafe store, my friend and I received our drinks quickly. We both got simple drinks so I think that may have been a factor as well. Also, there were 2 baristas working front of the line and it was crowded but quiet w/ steady stream of customers coming in. I would go here again to study or just grab a coffee if I'm in the area. read more

Every Starbucks would be the same if not for a good barista or service. This place isn't perfect but having been to just about every Starbucks in the area, this one still probably has the most efficient and warm staff. Hope they find a way to keep it that way for a while. read more

Bathrooms need to be completely cleaned, look at the walls, smell the moist nastiness, dirty! Service fine but I expect more out of Starbucks- this definitely needs attention. read more

Had an absolutely fabulous time here for breakfast! I loved Zach, my cashier. He blasted through a line of 5people in front of me in minutes. Also, he didn't make me wait thru all the complicated drink orders to get my drip coffee, he promptly grabbed it himself. This really means a lot to me, since my drink literally takes 5 seconds to pour. It's surprising how rare it is to find a staff that can actually handle multiple customers and treat them all as equally important. In terms of the cafe itself, this is one of the largest I've ever been in. They have 9 leather chairs, benches, bars, and table seating available. It was immaculately clean even during the morning rush. Hands down my new favorite location. read more

I regret every time I come to this location. Honestly it's not terrible but always something here, either my order is wrong or I get annoyed with staff because their lack professionalism. The staff sometime is the annoying staff that corrects you for not ordering the "Starbucks" way. I.e. If you say a grande vanilla latte with an extra shot of espresso and they correct you by saying triple shot vanilla latte. Yes! Its early I haven't had my coffee yet, obviously. read more

Nikki is the nicest barista I have EVER met she was very kind and patient with a long order I had , she is so bubbly and really made my day

Staff is good at remembering what I order and they are always courteous. This is a great place to study or hang out with friends, there are several large tables available for large groups or spreading out. read more

Starbucks - Coffee & Tea Near Me - Plano, Texas

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