Recently renovated, very clean, and many places to sit inside. Very friendly, one lady took the initiative and patience to hear what I was looking for and offered suggestions. Followed by explaining if i didn't like it, they'd remake it. I'll be coming back! read more

I'm a regular at this Starbucks. What makes the difference is the employee's and the personalized attention you get coming in. I come everyday and it is home. read more

Starbucks - Front door / outdoor patio - Coffee & Tea Near Me - Phoenix, Arizona

This Starbucks consistently has employees working the drive through that behave as if they are doing you some sort of a favor by taking your order and making your drink. Allison was incredibly cold and exemplified poor customer service. Starbucks, you guys are dropping the ball at this location. P.S. Baristas-if you want to make more tips, try giving people customer service instead of attitude. read more

I go through this drive through a lot since I've been working from home and the customer service is always great. HOWEVER! For some reason this locations coffee tastes AWEFUL. I get a venti vanilla cold brew with sweet cream and it is always watered down and bitter, even with the sweet cream in it. The location on cave creek and carefree makes the same exact drink for me and it tastes a hundred times better, like the best coffee ever. I've tried different flavors/ combinations but this locations coffee is always disgusting. Idk why, might be worth going to the one inside desert ridge instead read more

Will never come back here again.. i get it's a crazy time with covid 19 and everything but at least be more kind. I went through drive thru and the girl at the drive through (glasses and dale hair) made me drop me change and then stared at me and she never spoke to me once. If you are that worried about covid then don't work and stay home! I've never been more irritated ever. Handle your employees and be curtious it's a very sensitive time read more

I should have taken a photo, for accountability reasons. I didn't, I was in a rush to get to work, and I'm sure it can be pulled up on security cameras. Needless to say I got a tall mocha frap two extra shots with whip. I was feeling like I deserved a little treat. As drinking it the straw got clogged and as I sucked I thought it was a piece of chocolate then soon spitting it out realized it was a piece of plastic. Not a small piece. Thank god I didn't swallow it, thank god I wasn't a child. I drove back and walked in to show what I had found. The lady behind the counter said "oh it's a piece from our whip cream" and offered to remake it OR give me a refund. Idk, wish it was handled with a little more empathy or reaction. Maybe this happens all the time. read more

It just took 30 mins to get an ice tea via a mobile order. They say it's because they're down staff, but this site is always slow.

Slowest Starbucks we have ever been to. Staff has never been that friendly. It's a convenient location, but it always ends up costing us more time than it's worth. Today, I ran inside to get two drinks because the drive-thru was 6+ cars deep. The inside line was completely empty, meaning I ordered immediately. It still took ten minutes to get my two drinks. This is not the first time this has happened, which is what prompts my review. I am normally a positive reviewer. When I'm paying almost $5 for flavored water (refresher), I have higher standards. We gave it a chance today because I even warned my husband about how slow it was before we drove there. However, I think we're finished with chances. There are plenty of other Starbucks. read more

This Starbucks staff is awful. They are poor with customer service, they are sloppy and hand me dripping drinks every single day in the drive thru. They get my drink wrong often. They aren't very nice except for a few of them. I wouldn't stop here ever if there was another Starbucks on my way to work read more

Worst Starbucks ever. You have to stay in line even if you ordered through the app. The other option is to go front and yell can I pick up my order which has been sat there for 8 minutes now and it is getting cold... someone might hear you and give you your coffee. I'm never coming back here. Have given them enough chance. read more

This Starbucks is always too busy and you can never be taken care of in a timely matter. I do not recommend going inside. It's pure chaos and it will only make you angry. I do still go through the drive thru but knowingly that I will wait 20 minutes no matter what time of day (and I usually go around 2:30ish) only because it's on my way to pick up my kids from school after work. And I'm busy in line in my car still finishing up work so then I don't feel it's so much of a waste of time. read more

Seriously the worst Starbucks ever... The service sucks they can't get an order right. They have plenty of staff it's just that half of them don't work but stand around and talk... Horrible service read more

This Starbucks should NOT be in business. I ordered a vanilla latte and they gave me literally 1 inch or less of coffee and the rest of my grande sized cup was filled with foam! I'm assuming it was a cappuccino WHICH I DID NOT ORDER. I was pissed! I didn't even want to try to talk to someone because every time I said excuse me to a barista they ignored me. I got fed up and left this shitty place. This is the 3rd time this specific Starbucks fucked up my order I will NOT return. Horrible coffee. Horrible staff. Horrible fucking service. read more

By far the WORST Starbucks ever! I used to go to this location every day but could not stand it anymore. The staff is beyond rude and never even acknowledge or look at you when ordering. The drive-through is the slowest drive through in history. Cars are backed up through Tatum and again there's no rush there seems to be no hurry. Hate this location read more

I'd like to think that it was just me... I sat in a long line for an extra long time. I wasn't feeling well so I needed a hot Calm Chamomile tea to help me feel human. After waiting for what felt like an eternity, I finally reached the order window only to be told that they were out of the Calm. Not their fault. So I asked what other teas (because I only order the Calm, and haven't the foggiest what else they offer) they have. The girl couldn't hear me... She had an attitude. "Which do you want??" Oh no. If you don't have anything nice to say... So I proceeded to move forward because this required a face to face transaction. I finally reached the window and explained that I wasn't feeling well, so yelling into their intercom wasn't an option. I, again, asked what was comparable to the Calm. She recommended the Awake tea. hmmmm Calm vs Awake seem like semi polar opposites, but ok. (And of course, there was a "thing" with my 5 agave request; there always is.) The Awake tea? No where near similar to the Calm. Into the trash it went. Won't be back to this location. read more

The people who work here are great but the drive thru line takes 15 minutes. Starbucks needs to open another drive thru north of the 101.

Aces! No complaints good or bad. Usually pretty busy inside like most Starbucks, as far as seating.

Had a horrendous experience just now where Mikey the window server refused to give a second order through the drive through; since he couldn't seem to answer me back on his headset after my first order. He immediately called his superior, who then proceeded to tell me merry fucking Christmas after I explained the situation. I will never go to this location again, what a Christmas spirit, what a sense of pride and dignity they offered to their loyal customers. This is not customer service, this is a complete lack of training. read more

Bad service. Always out of stuff on a busy morning.... How can you run out of bold blend at 7:30 am. This is my third tint it happens. No sincere apology or offer a free drink for next time... read more

I absolutely love this Starbucks location! I come here almost every morning. The drive through can be a little long at times but inside is never a long wait. The workers are so nice and outgoing! Love this place! Easy 5 stars! read more

I am shocked by the review regarding Joan at this Starbucks! There are 3 different Starbucks I pass on the way to work but I stop at this Starbucks as I enjoy seeing Joan. She always has a smile, is personable and caring! in the past two years there seems to be a great deal of staff turn over but Joan has been there consistently and is such a great asset to this Starbucks! read more

I was quite dismayed to read a review about an employee that has provided outstanding service for the past 6+ years. I am a daily or even twice daily customer and Joan is always pleasant, friendly, and helpful. It is management that should have gotten the bad review. The bathrooms are typically quite disgusting and I have mentioned it several times, to no avail. It also seems as though they are constantly understaffed, with long wait times for drinks to be made. Just because one customer had a bad day, doesn't make a good employee bad. read more

I have been a loyal customer at this Starbucks for 13 years. I just read a review that included negative comments about Joan an employee at the store. I have always enjoyed seeing her every morning when I arrive. She is courteous, friendly and proactive in anticipating customer needs. She gets my drink going without me having to say a word. I am always greeted warmly and I have witnessed countless other customers who are treated as friends by Joan. Customers also ask about her when she isn't there showing concern for her. She obviously has built relationships that keep people coming back. I can speak from personal experience that Starbucks is lucky to have her and should hire more employees who go above and beyond as she does! read more

By far the slowest Starbucks I have been to. I have been here many times and i am always amazed at how long it takes to get in and out. I live right up the street so hard to avoid but I definitely make a point to go to other locations if I am driving by one. Just now, there was one person in front of me ordering a breakfast sandwich. From the time I walked in the door, it took 11 minutes to get an iced coffee in my hand. I like Starbucks because I know what I am getting, but really dont enjoy going to this one in particular. read more

Most dangerous Starbucks! Drive through is very slow and people think nothing of backing up the line all the way on to Tatum. Very busy location that results in very long wait times in the morning even if you mobile order. read more

This location has made me quit starbucks all together. The last four times i've been there they have screwed up my order. Thought maybe it was just the drive-thru that was screwing up, so i went inside. There was one person waiting for their coffee, 1 person finishing up their order and then it was my turn. Placed my order for my coffee and proceeded to wait TWENTY MINUTES. What a joke. I've been a gold member since 2010 - but luckily my pocketbook will get to keep any future "reload" amount since i am so dissatisfied with this company now i won't give them another dime. steer clear of this location if you want to keep enjoying your starbucks. read more

I used to always go to this Starbucks and lately they haven't been the best. Almost every single time my order is wrong. Today I went through the line ordered, and their espresso machine was down, it happens but they were fixing it no big deal. I ordered a white mocha frap, and it come out white. The girl told me it's always been like that, and I told her no I always order this and this has never happened. So she remade it for me, and it still came out wrong!!! Also I ordered my mom a Venti Vanilla latte with whip cream. She gave me the drink and it was a grande and I told her "I'm sorry to do this again, but I ordered a venti." And when I finally got the drinks they were both still wrong, nothing complicated about the order at all!! She literally rolled her eyes in my face and said whatever. Come to mind you I'm already at the window for about 15 min now. The only drink they actually got right was my daughters because it was box juice. I want my money back, poor customer service and super rude. It's not that hard to make a drink. Never coming back. read more

This is the slowest drive thru I've ever been to, and believe me I go to many starbucks. It takes a good 5 minutes per person every time I've come here. It's truly unbelievable how slow it is. I try not to judge too quickly but the last 3 times I've come here after I pick my son up from school it is the slowest. I literally put my car in park while I'm waiting. I'm never coming here again! read more

Seriously the WORST Starbucks I have ever been to. The lady in the drive through was so rude. She couldn't get my phone app to scan (even though I go to Starbucks almost daily and have never had anyone else have issues scanning). She must have been really pissed about it taking her so long to finally get it to scan because when she handed me my drink, she didn't even lean out of her window. She could tell I was struggling to lean out my car window to reach the drink, yet she just kept her hand in the same spot instead of leaning two inches out of her window. This is not the first time I have experienced horrible customer service from this location. Seriously, don't waste your time and effort coming here. read more

You know, Starbucks always have the best coffee and you can find it anywhere. It's such a popular corporation. The fraps are delicious. The chai tea fraps are the best! read more

Terrible parking situation and always out of the Awake tea drinks. Why don't they maybe stock more of their product.

I do not recommend this place because they have a small amount of ingredients and I waited for about 25 minutes for a frap and had to change my order because they did not have the ingredients also had to pay full price ! read more

This place is terrible. They are always unprepared, slow and just unpleasant to do business with. I am an avid starbucks customer and this is the worst location I have ever visited. read more

I love Starbucks... what I don't love is waiting 20 minutes in the drive thru for my $15 order to be wrong and given to me with an eye roll and poor attitude!!! Don't go to this location!! read more

I have never had any problems at this particular location. Have gone a few times a week for about 2 years and they were always polite, fast and got my order correct. read more

I may have had the worst cup of coffee at this Starbucks. This visit made me make a commitment not to schedule any business meetings at any Starbucks again. read more

Decent coffee consistently, but suuuuper busy a lot of the time which means long waits. Actually, with just a few cars, the drive through is sometimes still very slow. I've also gotten the wrong drink on a driving order. A cappuccino is not a macchiato. Cinnamon dolce isn't white mocha. :/ read more

They always make a great white chocolate mocha but the drive thru can be a little slow.

This applies to ALL Starbucks worldwide. Starbucks customers and future customers (their children) are some of the most pretentious individuals on this wonderful planet. Only in dire straights will I buy coffee (just coffee, not a fancy "grande mocca with a shot of vanilla soy based non fat carmelyate bullshit". And we wonder why we are an obese society when we order a1000 calorie drink. It's not your slow metabolism, it's what you are ordering-drinking-eating and not moving that f*t *ss. read more

Tried them 4 times since moving out to Desert Ridge. Each time I've been there I've received the incorrect drink each time. The label on the cup is correct but what they put in it is wrong. Also, seems as though they don't use their instruments properly as their drinks are always watered down as well. Super gross! read more