This Starbuck's doesn't have the best parking. Not Starbuck's fault. The drive thru backs up onto Tatum. Again, not Starbuck's fault. What they DO have is friendly and hard working employees. My personal favorite is Joan. She always has a warm smile, a kind word and a great attitude. She makes my morning! read more

The most amazing people, the most amazing location. I couldn't be happier to have a Starbucks like them! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

This location always seems so busy. My drink always comes out to sweet at this location.

I ordered a Cold Brew and have been waiting for over 5 minutes. There is no one in line and 6 staff walking around. It is really a joke since cold brew is already Brewed!!!! Wow service is simply the worst I have ever experienced. Still waiting. Amazing that the cashier who took my order ended up pouring cold brew into a pitcher that just sat there full. Imagine the concept that she could have poured mine into a cup and served me! read more

Horrible parking, slow drive up windows. Interior of shop is dirty, crowded and had a fair share of freeloaders using WiFi without ordering, all the while taking up table space of actual customers. Received wrong order, then they corrected the order got a horrible cup of bitter coffee (latte)..wound up throwing it away. Tried again at a drive up window a week later. Again, got the wrong order and yet another cup of bitter latte..do they EVERY wash the coffee pots/machines here? Why is this the only Starbucks serving bitter crap!?! Run from this place..the worst Starbucks in AZ!! read more

Very slow!! Mobile order and took 10 mins to get with an estimated 3 mins. Then order wrong 2x. I have never had problems with any location before. Won't be back to this one. read more

The people in this place are rude, and prejudice. I keep coming back hoping the people will change. The ONLY person in this establishment that does not fit ANY of this criteria is Bee! Everyone else is incompetent!!! If you can't treat every customer with respect, then maybe you need to find another job! Just sayin!! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

I give this location no stars cuz they are horrible at there job took them 15 min to make a latte and my girlfriends iced coffee taste horrible! read more

By far the BEST Starbucks I've ever been to. I've been everywhere and what made this one stand out is the staff, no name tags but we were here at 5:56pm on Saturday Oct 11, 2 guys and a girl. Funny, interactive and went above and beyond for my fiance who can be a Starbucks snob sometimes. Great crew! read more

Worst service of any Starbucks I've ever been to. I never write negative reviews, but I have received awful customer service twice...same person... When u run out of the sandwich I have a coupon for, why can't I use my coupon for a replacement sandwich? That's absurd and poor customer service that employees aren't either empowered to help or just plain too lazy to help. So disappointing! read more

Why is this always the slowest Starbucks ? 20 min and counting at drive through for one small frappucino - at least twice I have ordered a sandwich waited forever hen when pulling up I hear we are all out --grrrrr read more

Ordered a java chip frap for my niece and I, no java chips in our frap. Also our drinks were ready and sitting in the counter by the drive thru but we still waited about 5 mins for them to be given to us. My least favorite Starbucks by far. read more

Never going back to this location!!! Every time we have gone there (which was a lot and the closest one to us) they mess up our drinks!!! Carmel macchiato without the carmel. Pumpkin spice lattes didn't taste right flavors were missing!! Carmel frappuchino tasted like a whole different drink!! Ask for iced they make hot, ask for hot they make iced!!! White chocolate mocha was a regular mocha!!! Horrible baristas......Never makes the drinks right!!!! read more

I ordered a venti iced Americano! Weak tasting no flavor. When I spoke with the server she told me it was prepared right. I told her it tasted weak did they use fresh beans? She continued to give me an excuse and that it was prepared correctly. It tastes barely like an iced coffee. Finally as a last resort she weakly offered to make me another. I could tell it would just be the same. No thanks and I will not be back! read more

I won't go to this Starbucks location again. I usually drive through and have been here dozens of times. One day, my son needed to use the restroom so we went inside. The restrooms were filthy. Makes me never want to go to this location again. I'll stick to the Starbucks in Grayhawk on Thompson Peak Pkwy. read more

This starbucks is awful. They don't listen when you're ordering don't apologize for having to repeat yourself 5 time. Their rude and unworthy of my business. read more

Starbucks, I'm talking to you. You regularly get orders wrong. Today, my daughter ordered an unsweetened iced coffee for me and when she got home and gave it to me it was so sugary it could have been used as syrup. She said the order screen in the drive-thru read unsweetened. I know she checked because of past problems with orders. I called and you cheerily said the next drink will "be on us." No, it isn't because I already paid for one I can't drink. You're four miles from my house and always have a line. So, your solution is to inconvenience me twice. How is that adequate? I always tip your batistas at least 30%, and get no positive karma from you. Hence the negative review on Yelp. read more

This is literally the worst Starbucks I have ever been to. I have to be at work at 6:00 AM at High Street. I stopped in at 5:50AM on Tuesday 10/20/15. The woman who took my order was rude and would not let me finish speaking before asking questions about the drink I ordered. I asked for a grande ICED caramel macchiato layered with breve. Once she finally got my order I stood there for ten minutes while the 4 women working there did basically nothing, with the exception of the young lady working the drive thru. The "barista" that finally decided to make my drink was dumbfounded as to what layered was. Seriously? Macchiatos are supposed to be layered!! And I was handed a hot drink when i asked for iced. This literally made me cry on my way to work as I was now ten minutes late. I will never come back here and will tell everyone I know never to come here either. read more

Favorite Starbucks ever!! Every worker is fast, friendly, and knows what they are doing!

This is a slow and dirty location. Go to the one in the across the street. The open at 4:30am and close at 11:00pm and they are much faster and cleaner than this location. read more

Not at all friendly. Amanda did not give me a sticker for my trenta green tea. Grouchy, Grouchy, Grouchy.

I ordered a java chip frap with 6 scoops of java chips and soy milk before my final. Let me tell you that was not soy, that was dairy after a terrible stomach ache after drinking 1/4 of of my drink I took it and threw it in the garbage because my order was wrong and I couldn't drink it. Soy was written on the cup too bad it wasn't actually in the drink. Never coming to this Starbucks again instead of wasting those 15 minutes in the drive through it would've been quicker to take a 5 dollar bill and thrown it in the garbage. One word for this experience: disappointed. read more

I hate Starbucks so much. If regulars come in then they put there drinks before anyone else's. I waited 20 minutes for 2 drinks while people behind me got their drinks way before mine. Never coming back again. Worst service ever. I'm sticking to Dutch bros. read more

They messed my drinks few times already. Last few months, I ordered white mocha online. They didn't put white mocha in my drinks two consecutive days. When I noticed something wrong with my drinks, I was already on my way to work. I couldn't bring them back. I decided not to use mobile order in the third day. I went to the store, put my order and told them what they had done. Everything went fine after that. Last month, I had problem a again with my drinks. And of course, they made mistake two consecutive days. Again, I went inside, told them what they had done. They apologized and everything went Okai till yesterday. I ordered white mocha online. They gave me a drink without espresso. Fortunately, I could come back this time. I asked one of the girls working there if I ordered it wrong. She confirmed that I ordered it right but they made it wrong. They remake my drink. Fine! I left my wrong drink and picked up the right one. This morning, I put the same order. I picked up my drink, checked before leaving the store, and of course again, there was not espresso in my drink. I asked the girl the fix it. After all, I hoped there was no more problem with my "fixed" drink. I had my first taste after 15 minutes away from the store. Of course, there was no espresso in my fixed drink. I couldn't believe what just happened. I called and let them know what they just did. The girl who made my drink told me I ordered it wrong.... How could I order it wrong? I asked them yesterday, and they confirmed that I ordered it right... anyway, she told me she would put my name in the book, and I can come back and get one "free drink" I come back tonight, asked if I can have store credit for my drink. I will use for my mobile order in the morning as my convenience. The girl told me she can't give me store credit. They told me tomorrow morning I have to call them 30 minutes ahead to order my free drink. Okai. This is my frustration. It is not free drink because I didn't get what I paid for in the morning. I paid for what they call "free drink" They should make it more convenient for me. And also, they would not have to give me free drink if they make my drink right from the first time. ALL I NEED IS MY DRINK IS MADE RIGHT. I don't wanna come back to ask for my right drink second or third time, and be treated as someone asked for free drink. Another detail upset me. When I come back tonite, the girl told me she would not surprise if they messed up my drink in the morning because they are way too busy. Is that the sign of "this happens all the time. Don't be surprised if you didn't get what you order for" wowww... shocked me!!! read more

Love Starubucks coffee but hate this location. Always extremely busy and the people working at this particular one are always so rude and short with customers. Will go out of my way to go to another Starbucks that offers a more pleasant experience. read more

The acoustics are HORRIBLE. I was in this Starbucks briefly. Hoping for a table to relax. No tables available but even if there had been I wouldn't have stayed. It's so LOUD. All cement and tile interior. Nothing to absorb the cacophony. So many people having little business meetings. Don't know how they could stand it. I had to repeat my order so the Barrista could hear me. She admitted she goes home with a headache due to the noise. I used the restroom and it was amazing how much quieter it was in the WC. This isn't just an ambiance issue. This is a safety issue. Management take note. Put some fabric wall hangings in there and / or nice rugs. I will never go back. read more

I go to Starbucks every day and this is the worst I've I have ever been to. Slammed and employees are rushed and rude. Did not feel the welcoming Starbucks experience at all. A shame. read more

Sadly, I just had the worst experience here and can no longer frequent this store. After there was a system error with the mobile app and my order unknowingly went through twice, I got to the store and they had 2 drinks. I tried to explain to the barista that I only ordered 1 and what might've happened, but she just shoved the drinks to me and said "now you have 2." When I asked if she could fix it, she just said Nope. While I appreciate that the mobile app is not their problem and I can see why baristas hate it, customer service is their business. It doesn't take any extra money or time to be kind and at least let me know how to contact the right department about mobile app issues. I know you're a busy store and won't notice, but I won't be back. read more

This Starbucks is busy because of its location. The reason for our two star review is that they need to update this location's hours on yelp and on google. Google says it closes at 10:30pm on Saturdays. Yelp says 9:00pm. The door says 10:00pm and that is their actual closing time. We googled it and drove out of the way only to find a closed door at 10:04. Please update the hours and keep them updated. We are Starbucks addicted and need to knowwwww read more

Ugg! Why do I even try with this location anymore?!?!? This one I have had the worst experiences at. Tonight, I finally am annoyed enough to write here and calling the store in the morning. I was only car in drive thru (imagine my shock!) , ordered Venti iced Pumpkin Chai Latte. Got to window, she read my order back, reloaded my card and the kid behind made the drink. Teens/20 something, Blonde hair, tall boy with no name tag. He hands me the drink with loaded whipped cream. I instantly take a sip and its horrible, he made a Pumpkin Spice Latte (sorry PSL drinkers, its just not my cup of tea). He offers to remake. Another car is now behind me. Second drink, I pull forward and take a sip, super strong and bitter, with after taste of burnt espresso. I pull over and park, go into store and let him know I would just like my money back as I am now running late to work. He says he'll remake it. I told him taste strongly of espresso and he said, "Oh you didn't want espresso in it?" I told him no. As he is looking for box cutters, he restocks the Tazo Chai bin with the new Tazo box of chai. He then starts to make my drink. He fills it with the pumpkin syrup, chai and milk to the middle line of the cup, then the rest with ICE. There is still a solid inch from the top of the lid. He grabs the whipped cream and I told him, "No whip please " and he proceeds to scoop out the dash he had started with a lid. I tell him that little bit is fine, that I must go and he tells me I need to let them know if I don't want whip cream because the chai comes with whip. I replied that's the first time I have heard that and have been asked at other starbucks if I wanted whip added and his response, "well then they don't know how how to make it." Dude! YOU just had to remake my drink 3 times! I think I am finally done going to this location. I paid almost $6 dollars for not even a full drink and it still does not taste right and is not being super watered down with all the ice. read more

The worst drive through. Always take at least 20 mins. They need to hire more staff because this is just taking too long

We regularly go to this Starbucks and the staff is great. But special recognition due today as they are one of the few Starbucks nearby open for Christmas- so they are swamped. Lots of nice people in holiday spirit but also the Scrooges - those with no patience, mumbling, grumbling, jumping the long lines with whole families by mobile ordering once in line and generally being pushy. Guess they had coal in their stockings this morning. But the Starbucks staff are dealing in a friendly way with all the chaos. May they all have fabulous surprises during the holiday. read more

I am a Starbucks lover, I am not upset with the company, only the employees at this location. I ordered 2 drinks and 2 pastries. I was not offered a receipt and the cashier tried to keep my Gold Membership card like it was a maxed out gift card. Both drinks were made wrong and only one pastry was handed out. When I went back to ask for the other pastry they said I had never ordered it. Since I was never given a receipt I could not prove that I had purchased it. I didn't have them fix anything because I don't think they would have been capable. read more

I love this Starbucks. Friendly, quick and the best baristas in the valley. It's my morning stop every day!

Stopped in late afternoon on Saturday and couldn't believe how dirty it was, from the restroom, to the tables, to the floor in front of the register. They weren't busy at all, nor were they understaffed - I saw three people working. I was about to say something to one of the baristas, but she started shoving food in her face, so I realized that she really didn't care. Never going back to this location! read more

Went in last week and ordered my DECAF espresso shots on ice. Drank some of it and started feeling very sick, heart racing, shaking, had to call my husband to come get me and follow me home because they gave me regular espresso......didn't make it home had to pull over and leave car in lot and come back 4 hours later, tried to flush it out of my system, blood pressure soared to 198/98....what a horrible feeling. Thanks for not following the order..... read more

The drinks are never good. Today, I went to the drive thru and the employee, Julia, was extremely rude throughout the whole experience. She also seemed annoyed when I asked her to add something to my drink. read more

Today I went into the Starbucks at Tatum and Rose Garden. Joan was the employee at the register. When I approached the register she was having a personal conversation with the previous customer. The customer had already received her order and they were chatting. I waited 4 min and was neither acknowledged nor helped. I stepped close to the customer so she took a hint and left. Joan looked at me and said "what is it that you want?", in an annoyed and rude tone. I explained that I had a drink to return and would like it made correctly as they had put coffee in my hot chocolate. She grabbed the cup from my hand, walked the the barista then walked to the front door of the store to continue her conversation with the previous customer. She said nothing to me about the inconvenience or apology for the wrong drink. Nothing about gettting me a corrected drink. She was rude and inconvenienced by me and more interested in her personal conversation than to provide decent service. Fortunately the barista gave me a new drink, though it's still not right, at least there isn't any coffee in the hot chocolate. Avoid this location. Rude and can't seem to get orders right. read more

This is the worst.....and I mean worst Starbucks ever!! They never get your order correct and when you address it with them they look like "what do you want me to do about it"!! I understand when mistakes happen but on my 3rd order and they got it wrong again, I had to address it. The shift manager (her name was Shea, at least thats what she told me) during the afternoon shift was unbelievably rude. I explained to her this was the third incident and she said "Well we get busy and it was rung up wrong). She continued working, did not stop to address any concerns and when I asked for a corporate number she in a very rude manner and raised voice stated "The district managers card is over there" pointed and walked away. I took the card and walked out of the store. When I was walking out 2 customers followed me out and stated they could not believe the way I was treated and that she was talking "shit" about me. Really....This is who Starbucks places in management positions (even shift managers position). When I got home I did it address it with their customer service department and spoke with a professional and very customer oriented employee named Brittany!! She addressed all my concerns, gave me the appropriated personnel I need to speak to and apologized for the inappropriate behavior of one of Starbucks employee. Shea, the shift manager at the North Tatum location is not an example of the normal Starbucks experience. She is rude and really does not need to be working with the public. Thanks again to Brittany at the corporate Starbucks office. She was wonderful. read more