Great way to start my day. Expensive, but sometimes guests give me a gift card and it's also on my walk to work. The staff are nice and the tables are clean. They do charge for water though. read more

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Waited and waited for a mobile ordered I had sent long before getting there. Counters and floors were filthy. Very unappetizing and a long wait. read more

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If I could give 0 stars I would. As of recently since they changed to compostable cups, they have been serving my drinks almost HALF WAY. I had been coming to this location since it opened up until now, maybe the olive one is better because they get my drinks wrong every time, not to mention the quality of the drinks are horrible. read more

Starbucks - White Mocha Latte - Coffee & Tea Near Me - Novato, California

Stop here on our way up, staff was friendly and bathrooms were clean. Tried their lavender foam with a drink and it was pretty good! Bring a Reusable cup- they charged me a .25 cent cup fee for not having one! read more

This Starbucks is not to bad the line isn't bad at all the lady who did our order was on task and a good worker got our drinks correct I recommend this place if your down in ukiah might be one of the best Starbucks in the world maybe not it's nice here though I do recommend. read more

Just your typical Starbucks that can be located anywhere and as much as I would prefer a local coffee shop, at least the service was good and the facility was well maintained. read more

Starbucks - Caramel Frappuccino (priced higher than a gallon of Gas) - Coffee & Tea Near Me - Novato, California

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Coffee and a Sandwich ... 20 minutes. I could have gone to a sit down diner and had faster service.

The SB location in REDWOOD and OLIVE has got to be the filthiest Starbucks I've ever been in. It's always dirty the counters are filthy like they never ever wipe them down during the day. The employees don't care about it either obviously. The floors are disgusting like they've never been mopped, and nobody cares. who is the manager or the owner of the REDWOOD and OLIVE location Starbucks, next to TRADER JO's?? it's disgusting. The tables are disgusting. The chairs are disgusting. It's filthy! Every single time I go in there it's the same mess. I'm gonna stop going there. I can't take it. read more

Poor Starbucks. They are struggling. And so are we. It seems like completely different employees when you come in now. I ordered 2 drinks. One was ready in 10 minutes. The other took an additional 25 minutes. You can see the crazy in the staff. They are like bumper cars behind the counter. It's just a bad time for everybody. read more

This shit taste like ass, the service was good and fast tho but They ran out of whip cream and caramel read more

Starbucks - Taste like pure ice - Coffee & Tea Near Me - Novato, California

My friends and I used to frequent this Starbucks over by Trader Joe's in northern Novato a while ago and stopped because the drinks were so bad. I should have known better but I went there today and ordered a cappuccino. It was absolutely the worst cappuccino I have ever had. So I went to another coffee shop nearby and ordered the same thing and could I actually taste coffee!!! I dumped my watered down milk that Starbucks sold me and enjoyed my a cappuccino from a real coffee shop. read more

This review is for Angel (either Asst Manager or Manager) of this Starbucks. It's a hit and miss with service here, but consistently over the last week in the morning, I've watched Angel and his service dealing with the morning rush. First - a great manager. He supports each person/job and stepping in when he is needed. He doesn't come across over-powering but rather just steps in and when it appears the person is on track - he goes to the next. Second - he acknowledges every customer waiting. How important that step is when you have a line of 5+ customers waiting for their order. We are not ignored, and just that simple recognition and acknowledgement on where our order stands, is critical. Angel, keep up the good work! read more

The bathroom were clean. That's really about it. The tables were dirty. They didn't call the name of the order when it was done they just set them aside you have to get up and go check to see if it was your order or not. If was a bunch of teens working there a lot of cursing. read more

I have over 36 years in customer service and know what it's like to deal with customers. Went into this Starbucks with my wife. Ordered 2 coffee drinks, sandwich that I grabbed and my wife ordered a bagel to be heated. Coffee drinks were good. Sandwich was very stale and not fresh and after 15 minutes of not getting the bagel my wife ordered. She politely asked and the girl said it would be ready when it's ready. The store was not busy. She finally got what she thought was a bagel but was something else. We gave them a 30% tip when I initially paid regret it Starbucks managers!!!! Is this ok? Your star ratings is mediocre. read more

Fantastic staff! store has a great vibe, Erika makes the best drinks! Come on by say hello and enjoy this amazing location!!!!

I'm not usually at Starbucks for myself. However, after so many check-ins here, I thought it was time to write a review. My Granddaughter is addicted to this place. The staff is ALWAYS polite and efficient. I appreciate that they look at her, and ask what she would like to order. Many businesses forget that children are consumers too, and they overlook the very capable and informed child in front of them and only converse with the adult. A few people here remember her order and name. Great service and staff. read more

Starbucks - Bacon, gouda breakfast sandwich. - Coffee & Tea Near Me - Novato, California

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These guys do an excellent job ever time! They're always extremely friendly and helpful! I usually come in early in the morning and they never miss a beat. I host a monthly Planes and Coffee over at the airport down the road and they are always such a tremendous help with getting the coffee taken care of for my patrons! read more

This is my neighborhood Starbucks so I go here whenever my kids want it. When we order online there is rarely any mess ups or problems except for a select few times my order has been messed up or they forgot to add something. When you go in store.. its a hit or miss. Sometimes when I order the line moves fast and I get my drinks within five minutes. On other days I will order and watch everyone that was behind me in line get their drinks before me! One time I waited 30 minutes for a single Frappuccino! My only other problem is how the store is always so hot and they either don't have A/C or they just choose not to use it but in the summer sometimes it is literally colder outside than it is in there! read more

I only go there once in a blue moon. I went there yesterday the table we sat atvwas dirty. I understand why they don't let you put your own milk and Cinnamon in your coffee but the barista should offer that when you order. I do wish they would shape up because I am grateful there is still a Starbucks near where I live. read more

The location nearest Costco was absolutely packed so I needed to find an alternative nearby. Fortunately there are Starbucks spots on just about every corner so it was not hard to find a location with an empty seat. I ordered the hazelnut latte since it's a cold day and it came out quite tasty. The syrup was free since I'm a Gold card holder now which saved me $.50! Now I've just got to figure out if I can get refills on those. While this location was a bit smaller than most I've been to and the service a tad slower, the dog-friendly patio area was huge. It's more cramped at the tables so I recommend the bar next to the barista as a place to work from. Besides the comfy location, you get a great view of how your drink was made! Food: 7/10 Service: 6/10 Price: $ Atmosphere: 7/10 read more

Starbucks - Coffee & Tea Near Me - Novato, California

The cashier an older lady no name tag wiped her nose with both hands then started to prepare the customers coffee in front of me and I stopped her and asked her to wash her hands before starting to prepare their food/coffee and explained that I watched her wipe her nose with both hands and didn't wash at all before starting to prepare the order ,....she then scoffed and gave me a dirty look and went to the back where she could not be seen hopefully to wash her hands when there was literally a sink right next to her ,....i was completely disgusted by this employee,... I asked another employee to speak with a manager and she said there was no manager there but offered me a comment card to fill out if I could put a no star review I would put a -3 read more

I like the new changes to the seating and barista area, but the one thing that throws me off is their is ALWAYS one homeless looking person bathed in URINE that will absolutely absolve me from sitting in the store. In addition, just outside the store is a haven for smash-and-grab in your car. Don't leave ANYTHING in your car, even for just a minute! It takes a few minutes to order and receive a coffee...it takes seconds to smash a car window and grab what looks good. Perhaps these two items are connected?? read more

The best Starbucks Staff I have had the pleasure of seeing everyday. Fantastic management, great flow and very conscientious employees that give their best each day. They make the location feel like home! Samantha, May, Geremy, Anna, Nick, Kelly, Jenny, Sid, Adrianne, and the past employees... Sadie, Chloe, Miles, JT, Dylan and many more... Thank you all for the attentive service!! read more

staff is nice, watched the barista mess up both the drinks in front of me then gave me a nitro cold brew WITH ICE. Maybe don't have the new guys making drinks by themselves until fully trained? Nice location read more

Starbucks - Coffee & Tea Near Me - Novato, California

One of the better Starbucks I've been to. Clean, updated and stocked products, and the service was friendly and I did not feel rushed. It's more of a local Starbucks so you get your regulars in there who sit and shoot the breeze for hours in an overly loud tone that unfortunately everyone in the shop has to listen to, but it is what it is. You won't get any complaints from me and I will definitely pop by again if I need a caffeine fix before or after shopping at TJ's. read more

Starbucks - Getting my morning caffeine fix!! - Coffee & Tea Near Me - Novato, California

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I don't understand what's so hard about following an order. It's so frustrating when you have to pay for a non-dairy alternative because of lactose intolerance and they still use dairy! This location consistently gets orders wrong for me specifically mobile orders. Two days in a row they have made my drink the wrong size and with dairy, which completely disrupts my day. The company either needs to train their workers to follow directions or schedule more people so they're not rushing and screwing up orders. I only go to this location because it's the closest for me, if there was another location closer I would never come here again. read more

This used to be my go to spot every morning right as they opened at 5am and now I go and they're always barely getting ready to open like if you guys aren't going to open when you say you are then change the time and another thing they don't listen I asked for light cream and had to go back and tell them it was basically cold with all the cream they put in they replaced the other people that were on there game and now it's jst bleh read more

Starbucks coffee (with the exception of the Pike's Market location) is like box o' wine - yes it's espresso, but any real coffee drinker will never be satisfied. Starbucks is a process and a watered down experience - nothing like the idea it was founded upon. I can walk into any Starbucks, over pay for a latte, and get too much caffeine and not enough flavor (so at least it's consistent). While I give the coffee itself a 1star, I happen to like this location. Why? The Staff. They have personality. They are well equip with Snark. They have even been known to argue amongst themselves on occasion. But that's what I like about this place - it's not exactly like every other Starbucks in....well anywhere. They actually take the time to have conversation with you. Some people complain about being ignored (maybe they're the kind of people that deserved to be ignored - I dunno). This isn't everyone's place and they don't try to be. If I want real coffee, I'll go elsewhere (no fault of theirs - it's a company problem), but if I want to be entertained, relieved or otherwise have a good chuckle, I go here. No matter how crappy of a day I've had, I've never left this location with anything less than a smile. YMMV. read more

Very crowded, but a good number of tables to sit and sip your brew. Standard Starbucks array of munchies and accessories. Very efficient barristas and they know what they are doing and can do it fast, so the line wait in tolerable. Trader Joes is in this new shopping center. read more

This is the most unorganized and slowest Starbucks I have ever been at. For a place with 6 employees, only ONR is taking orders. And typically only one making drinks. The rest are just talking and standing around. I need to start going to Peet's or the other Starbucks! The management really needs to improve the service at this location. read more

Shout out to Sadie, Brenna, Dylan, Miles, and Diane who always go the extra mile with a smile, Your pleasantness really makes the difference here. Thanks for your hard work and serving the best coffee in town, read more

There were 4 people behind the counter and only two waiting for their drinks no orders to go but it still took about 15 min to get my coffee. They were more focused on humoring each other than serving their customers. Also, I asked for an Americano. They always fill the cups way too high. I asked the woman behind the counter to pour about a quarter of it out. I asked if I could have a little bit of cream. She proceeded to fill the entire cup back up with the cream! So now I'm stuck with a cold Americano! Why don't they have the cream dispensers out? The entire experience was horrible and I will never return. I've had this problem before but this time I needed to voice it!!!! read more

I did post a horrible review before. Honestly It had so many typos because I was typing angry. Lol BUT it looks like they have hired more people that put care into there jobs and things are getting better. I think they still could be a little faster but I am now getting my drinks with no mistakes. read more

Not playing with a full deck today. I ordered online, nitro cold brew, got a message on my phone that it was ready. Drove down to the store, got in the order pick up line. Was called up, told them my name, then was told "we don't have cold brew do you want something else?" I asked why they would place my order as ready but not tell me it wasn't going to be fulfilled. The gentlemen speaking with me looked perplexed....didn't seem to understand the question and answered "I marked it out" I mean I don't speak starbucks so can you talk to me in layman's terms? Customer service was pretty poor....they don't even say hello or look up to see who has entered their store here. This place needs help. read more

Great coffee and service! And very friendly staff. This was a pleasant surprise. Stopped by on the morning of Sept. 14, 2022.

Needs more electrical outlets. Open adequately late. Plenty of seating. Wifi seems to work ok. read more

Never have mobile order ready. Last 5 times it's taken longer for a mobile order then just standing in line. I'd rather drive somewhere else's alway understaffed. read more

Coffee! Peppermint Mistos~I am so hooked on this coffee flavor! I am totally hopeless! read more

Starbucks - My friend, Steve chilling out reading today's newspaper headlines. - Coffee & Tea Near Me - Novato, California

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The coffee here is very light. I don't know if they aren't putting enough beans but was very disappointing. I usually get " Pike Place" and it is a very strong tasting coffee but this time it was very light. read more

Yesterday while getting my coffee I was happy to see the sign that you could not use your own cup for rear of coronavirus contamination. I always thought it was gross touching somebody else's possibly filthy personal cup then my cup without washing hands was gross. But she explained she was a regular, didn't like waste... and the manager approve the request? She had everyone wash hands after handling... except that didn't happen all the way thru. Gross and dangerous! Plus it caused a huge delay. I will be posting on corporate website. read more