Service here is consistently terrible But last time I was in the staff manager turned her nose up to me and was acting vulgar and seemed racist. Honestly Starbucks has really lowered the barista bar. Power trips really? Take a seat you're working at Starbucks dude read more

I've lived in McKinney my entire life, and I've come to this Starbucks off and on for the last 12-13 years and I've always had a good experience...until today on 4/13/24. A Shift Supervisor by the name of 'Janice' - could've sworn her name tag said 'Darlana/Darlene' possibly--was so incredibly hostile, unapproachable, and rude. It's like she took one look at me and targeted me for whatever reason. She was making drinks, not making eye contact, and each time she brought out mine, my sister's or my mom's orders she was avoiding me completely. My mom and sister were waiting in the car with my nephew so I was picking up all of our orders. The Shift Supervisor didn't acknowledge me, cool maybe she's super focused on making other drinks. I said "thank you" in a bubbly and cheery voice with a smile. She doesn't say a thing, and again, doesn't acknowledge me whatsoever. I also ordered a pup-cup that blew over outside when I was carrying the drink holder out to my sister's car. So I go back inside and kindly ask for another pup cup from a different Shift Supervisor that was on duty at the time. I can't remember his name off of the top of my head. The Shift Supervisor with the tacky attitude looks at me, pulls a plastic cup out, slams it on the counter top, fills it with whipped cream, hands it to the other Shift Supervisor to hand to me, and then literally THROWS the metal whipped cream canister in the sink, and just glares at me. I was so appalled at her behavior and taken back. I finally asked her in a calm tone and concerned manner if she was okay. She said "Yeah...we always toss canisters in the sink this way." .....Yeah, OKAY. I walk out of the restaurant so angry I'm on the verge of tears. Tell my mom and sister about the interaction and finally talk myself into saying something before we left the parking lot. I go back inside and the super nice Shift Supervisor is in the corner pulling out a bakery item. I politely say "Hey there, I just wanted to ask what her name was." He hears me out. I ask for the DM's name and also grab the Store Manager's name. I've people led and managed in retail for 10+ years and just couldn't believe the service that was given to me. I would've never tolerated this sort of behavior from one of my team members. This would be an immediate documented discussion or written warning depending on if this has happened in the past or not. Definitely not someone I would hire or want on my team. Absolutely disrespectful and unappreciated. I genuinely hope whatever it is that set her off whether she's sick of working for Starbucks, has family issues, grieving something or someone--that she gets the time to grieve and/or heal. I know that Starbucks has amazing benefits and resources for their team members. Please provide her with them. read more

Starbucks - Coffee & Tea Near Me - McKinney, Texas

Add 40.00 to my card and ordered a Grande Pike's Place and there is not a thimble of coffee! Completely out of coffee and nothing even brewing at 06:53! There are 5 workers & not one noticed any pot was low? read more

Very rude. I came in at a quiet time to order a drink. Two employees were there. One was on the phone and the other was pacing around. Both made eye contact with me and would not speak to me. I smiled and waved and was again ignored by both employees. I'll buy my coffee elsewhere from now on. read more

The staff is always friendly here. They are quick to get your order and the order is always right. They take time to carefully craft your beverage. Just wish there was a drive through. read more

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Standard service. Bit slow for a small peak with only 2 employees on deck. But you know what you're getting.

I walked in asked for two large waters, and one of the employees said, "sure" and the other quickly said "no." I kindly asked why and she responded that they "run out of cups." I then asked if I could pay for the cup, and she still denied us. I'm convinced the lady on the counter had a personal issue with us. I've never experienced this at a Starbucks before. read more

Listen, I never write reviews. But today was super disheartening. I ordered a Trenta coffee, and saw that they made a tall. I asked them if I could get the correct size. The person told me I was lying, and continued to reprimand me for "not checking to make sure it was the size I wanted" I told her I could show her the receipt, but she refused. Just is frustrating that a person would be so condescending when I am just trying to get what I ordered:( read more

Starbucks - Coffee & Tea Near Me - McKinney, Texas

Too many homeless people. Can't enjoy the inside. Shopping carts on the outside.

Let's start by saying that I have an infinite love of coffees, teas, power juices and such. I have the Starbucks app and use the tar out of it. This location is convenient and right off the highway. A star for that. Half of the staff was wonderful and accommodating as I was watching them fill the orders of the LONG line in front of me. A second star for the 1/2 of good staff. The hubs had to finish up some work on his computer so I ordered my coffee in advance. No biggie. I just make my way to the pickup station as he connects to the WiFi. So, remember how I said half ohms the staff was wonderful? Yeah, I'm just watching how one guy is rude to a customer and two ladies just laugh, one rolls her eyes. He keeps this up and since I pre-ordered I'm just kinda patiently waiting. When the guy comes over to ask if he could help me I just said no thank you, I can wait. (I wasn't in a mood for a smart-mouthed comment from him and I didn't need to hear the girls snickering at how big funny he was) Anywho... there are worse things, so I get my coffee put all my goodies in it drop it off by the hubs and decide to go to the ladies room. Ask any woman...our minds go 90 to 1000 a minute so we notice everything in the 30 seconds of nothing while peeing. These bathrooms are by far some of the grossest I have seen. No exaggeration. I don't take a cell in the bathroom, I think that is nasty, too; but I wish I had to post pictures. The grout is black. It's not supposed to be. It's black with ten tackles coming up the side of the tiles. It's over the baseboards... it's nastier than some roadside stops we've HAD to stop at. In one spot there something used to be on the floor you can see a tiny minuscule light gray minor-lt tainted light grey grout. I'm thinking, I know they make a turd-load of money because even I should have stocks in the company by now... this is unacceptable. But once I leave the restroom I notice it extends to the commons area. So being the verbal but lovely patron I am, before typing this 40 page essay I donask to speak to someone in charge. "What is it?" "Are you the manager?" "No but what is it? We are kind of busy" (sarcasm noted) "I just wanted to share something that needs to be fixed but didn't want to make a public announcement" "No one cares, what is it?" "Ok, your bathrooms a beyond filthy and it needs a scrubbing from top to bottom" "Ah ok thanks, you interrupted me for that?" "Yep" Will not return to this location. I pray a manager reads this and fixes the demeanor and cleanliness for your future customers. read more

For me to spend $11 at Starbucks and asked for a size of caramel syrup because I don't like when they put it in my cup I like to do it myself and to be told that they don't do that but you sure took my $11 with no hesitation I'm not sure what is the big deal about putting syrup in a cup! For a paying patron! read more

Nicole ruined my whole experience in simply getting coffee. So rude & 0 customer service. I would recommend a different location because of the horrible customer service here. read more

January 24. Horrible experience! My staff and I always go to this location and order the same thing we love every time. For some reason now things have changed I don't know if management was changed? I am so sad that now I have to get my coffee elsewhere since we work a couple steps away. Long story short I was waiting for my coffee and was noticed by a young man making the hot drinks and informed the manager and another young lady who were conversating that I was waiting on my coffee and hadn't been made because they did not know if it was hot or cold even with the sticker having add ice to my blonde expresso with milk and syrups. I was put on the spot as to how I should order it from now on because it was "ordered wrong". I tried explaining how I always order it this way for over a year and it's always made right and I was never questioned. read more

pink drink is amazing. the service is awesome but the wait is a bit long could've been faster. the inside is pretty nice. read more

Starbucks - Coffee & Tea Near Me - McKinney, Texas

Ehhhhh. Maybe I caught them on an off day but this is probably the worst customer service I've received since I moved to McKinney. Everyone seemed so angry and irritated. I was trying to pay with cash at the register and when I asked her how much it was and didn't have the cash immediately ready, the cashier pointed to the girl behind me and had her pay. I had to step to the side and get the money together and then wait until the cashier was willing to take my payment. That already had me in a sour mood, and then I tried their coffee and it didn't seem to be made right. Maybe they were rushed (it was crowded) and didn't put in enough syrup, but my caramel latte didn't seem to have any caramel in it. Dissapointed, and for that I'll probably just go to the Starbucks inside the Target across 380. read more

Starbucks - Coffee & Tea Near Me - McKinney, Texas

I have to say that I liked my drink and the food that I ordered but the cashier was so rude. The guy who had made my drink was awesome but I will never come here again. I get that they probably have a bad day but don't take that out on me. read more

They did a remodel of this store. It is terrible. They have a lounge in the middle. I hate those half booths. The electrical plugs don't work. They have one piece of art of a volcano and coffee trees a six year old could paint. They took away the front tables I sat in for over fifteen years. Starbucks you suck. The baristas are friendly though and remember my order. They now have nitro cold brew which is weak. I probly will NOT continue to visit this store. Go support a local coffeeshop. I did tell the district manager about the tables being taken from the front and he did move two tables out front. read more

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Thank you bumme Nike fjjrkxj get a call when you get back up from the park and I can go get gas at your park if I can hear it from my friend and I'll get you up to shop and buy some things and buy a new one for you guys to get in your mail to mail it out now and get gas money to buy it and it is read more

Starbucks - Thank you - Coffee & Tea Near Me - McKinney, Texas

I was able to place an order. It took a while for 4 items. I think they forgot about me. They kept asking me what my order had or needed. They seemed a little out of sorts. They did not fix orders first in first out. The inside ordering process needs to be addressed. I am always happy when my order is complete. Stock of needed items seems to be an issue these days, but good clean location. read more

I always enjoy going to Starbucks but toda the line was slow and rude on the window. but I still love Starbuck.

This place is so unpredictable. It is consistent in one area though- taking forever and forgetting your drinks. I have done orders ahead and arrived a few minutes late and STILL have to wait CONSISTENTLY. I've done it at all times of days, different days, etc. Maybe I'm the exception, but it's been so many times I can't imagine it is. I'm sitting here as I type, while hubby is up waiting for my brewed cup of coffee with cream that they "forgot". Not a pour over, not a fancy schmancy, a brewed coffee. This place certainly gets a lot of business but having a sister who manages one in KY, I can assure you, it should not be THIS inconsistent. Coffee is same quality you get at any Starbucks, otherwise. read more

This is my first visit to this particular store in over a year. There was a new Barista being trained and he is going to be quite good. Today appears to be his day 1 or 2 but the team appears to be working well together. Received smiles and a welcome when I entered. This was a pretty busy store at 4:30 pm. Quality of Coffee was solid and made properly by the trainee. He also rang up my refill. Only issue would be the bathroom required attention and the cooler / sandwich bin could use a little TLC. This is one of the older style stores and the furnishings are a bit worn. This will be a stunning place after it receives the updates we have seen at other stores. read more

Starbucks - Charlene Rodgers is the DM for this store. Let her know if you have a good or exceptional experience. - Coffee & Tea Near Me - McKinney, Texas

if you're wanting to feel like you went to dicks last resort with rude customer service, definitely go to this location.

This Starbucks always has what I order and the baristas are always friendly and try to get to know everyone. The store is nice and clean and very roomy. No drive in, but very easy to find parking and get in/out. read more

This Starbucks is ALWAYS busy. The parking lot is packed. So, these are the signs that they must be doing something right. I've never stayed and finished my coffee inside. Usually because I'm in that area to run errands. Most often its hard to find a seat as well. Again another sign, that people really like it here. There were a few people in line. My son had just worked out and was hungry. He ordered a breakfast sandwich. The friendly cashier checked because she thought they might be out. It was 10:00am, so it was at the end of the breakfast rush. We were in luck, there was one left. I ordered my latte and she asked if my name was spelled with a "c" or "k". That has to be a first. I don't think a barista has ever asked me how to spell my name. I really wouldn't care if they misspelled my name. It would make sense if they spelled it with a "k" since that is the way a girl would spell it. Since, I'm certain my parents wanted a boy, I have the boy spelling. Anyway, I'm on a tangent...my point is that it's sweet that she asked. As I was waiting for my drink. I heard the cashier call many patrons by name. Awesome Starbucks. Far better than many others that I've been to in the past. read more

I love starbucks, but won't come back to this one. Rude blonde taking orders. Makes snarky comments and while my husband was trying to get his starbucks app going for rewards/pay, she starts rolling her eyes at other team members and then walks away from the register. When she comes back and he has the phone out, she's too busy looking at others to see he's been waiting to scan. Then I grab the scanner to scan it for him, he says wait, she has to be ready, and she goes yeeeea I'm ready! Geesh, maybe you should work somewhere else if you're not happy. read more

Very long wait times. This is the first Starbucks I have ever been to where you don't get your drip coffee at the counter where you pay. Instead you have to wait 15 minutes for the barista to pour your cup of coffee. No sense at all......... read more

Oh my god ! The redesign of the store is absolutely horrible! Why fix something that's ain't broken ! So disappointed!!

I had an awesome experience today at this location. A very pleasant barista named Patricia was phenomenal! I wanted to try something different and she listed off several creative suggestions. She was friendly, energetic, informative, and patient! The last few Starbucks locations I've been to (Frisco) were rude and didn't even bother speaking when I picked up my mobile order. read more

Favorite local Starbucks... the crew is awesome and knows us by name. When my mother in law was ill a few years ago - the crew always asked how she was doing and took the time to connect personally with us! And, of course, the coffee is great too! read more

My mom and I go here almost everyday and the Baristas remember us which is great! The staff is super friendly and nice! They tend to get busy around 2-4 pm which I'm assuming is because everyone morning coffee has finally worn off read more

Starbucks - This is my main starbucks I go to! The Baristas here are super friendly! It tends to get busy around 2:00pm - Coffee & Tea Near Me - McKinney, Texas

Omg I feel like it's pulling teeth to get my order correct and when I explain it I get the eye roll come-on !its not rocket science I enjoy the coffee and ambiance but the baristas could benefit from a class on customer service read more

Friendly employee's, and quick service too! This Starbuck's location does not have an oven, so they only serve food that does not require heating. (One star deduction) My drink was made perfect to my order, and seating was available to sit and enjoy the a/c and iced coffee creation. read more

Usually not much point in reviewing chains the size of Starbucks, you know what your getting. This location has exceptional service and the staff is extremely friendly and I am always impressed how they remember the names and drinks of their many customers. The new Flat White is a great drink! read more

It's starting to get a little chilly going into Fall. So I stopped by Starbucks to grasp a quick drak roast tall with a shot of espresso and cream. Its mostly crowed at this location. The parking lot is always packed after 5pm. The staff is friendly. A typical neigborhood spot where you will see a few regulars. read more

I have loved this location and have been coming here for years. Unfortunately this morning I was treated with extreme disrespect. Usually the cashier brightens my day but today, made me never want to return to this location. It's very frustrating when you pay this much for coffee and get treated in a rude manner. Starbucks you can do much better! read more

Love the staff and Store Manager's customer service! They all made me feel welcome and not just a "customer"! I will be buying my Starbucks here from now on, unless of course they change the staff! read more

While the drink was very good as any Starbucks can, the service was slow! I placed an online order, as all those around me had, and I waited 20 minutes before my order was ready! Most of us were confused as to where to go to pickup our order and where was the regular ordering line. No one spoke to us, they just shouted the name as it was complete. Won't go there again. read more

This is a great Starbucks location. They are always fast and very friendly. Whether I'm rushing in and out with a mobile order (which they always fill very fast) or sitting down to study, they are very accommodating. At one point I was chillin out and hadn't made an order for five hours. When I asked for just a glass of water the lady happily obliged and didn't ask me to pay anything. read more

Starbucks - Coffee & Tea Near Me - McKinney, Texas

Staff is fast and friendly at this location. They always get my drink correct! The only drawback is no drive-thru.