We went to this location, and I can honestly say I would never return. We got a total of 3 drinks. The employee who took the order repeated the order back, and the drink was still wrong. We returned back through the drive through to give the drink back after realizing the drink was completely wrong. The person taking orders, completely different from the initial employee, tried to argue about the drink being correctly made although it is a completely different drink in the app receipt. No apologies, just debates about how the drink was made correctly. Had to go in to get a refund which was inconvenient. read more

This store has such a fun vibe and team! I think they have a new manager (Barby) because I hadn't seen her before but she has such a contagious and bubbly personality. The baristas gave off good energy, greeted us and thanked us for coming in. They wrote fun little messages on my kids fraps too! Special thanks to Barby for making sure her team provided a great experience! read more

The Customer Service combine with a great attitude throughout the store is wonderful to come to. My drink was done so quick and exactly the way I wanted. Thank you, thank you thank you read more

Stop in to order a drink at the drive-thru, usually this one gets busy, it wasn't today, staff were nice and pretty friendly. The parking lot is a little too small, shares with a Chipotle, Dollar store, and Verizon. Drive thru is always a way to go. Drinks were made correctly, they are usually are on point. read more

It happened again! Even knowing it would take 30m, I optimistically thought an iced matcha may be faster. After 20m it was not ready. I had an interview, I had to abandon it. It makes me really, really sad to waste at all, let alone a plastic cup, and let alone matcha. I think the problem is that this location only has one espresso bar for both drive through and walk in. Other Starbucks I've seen have 2. I'm pretty sure this location could solve its massive daily backlog with another espresso machine. Until then, I'll keep avoiding it and screaming into the void. read more

This Starbucks has a pretty quick drive thru as of late. There used to be long waits, but something must have changed because I've gone at busy times (7am-9a) and was able to get through within 15 minutes or less. The staff works hard and is always friendly. read more

AVOID! One of THE worst Starbucks I frequent, extremely slow, customer service is horrible, whoever is running this place does not know how to do it, employees could care less. They need to revamp asap. read more

Today I went thru the drive thru with my kids. I got my toddler her first drink! (Iced whole milk) I believe his name was Jayden (sp) he was very nice and wrote on the cup "my first Starbucks" it was so cute. This morning has been very heavy and that cheered me up. Thank you. read more

Starbucks - Coffee & Tea Near Me - Martinez, California

The drive thru line took over 20 min to order two drinks. I couldn't reverse to get out due to another car behind me. Worse customer service and extremely slow. I'd drive further to another location read more

This used to be the well functioning Starbucks in the area, but several months ago you replaced almost all the staff, and management, and this location has become a complete shit show. I've currently been in their drive through line for 40 minutes, because your new staff is rudderless with your joke of a management team. Whatever "improvements" you made have made this location a non functioning unit. WTF? read more

Horrible customer service. I got stuck in the drive thru for 25 minutes. When I finally got to the window they had messed up my order. They had to remake one of my hot drinks and they basically ignored me. They set my drink on the corner and I had to flag them down to hand it to me. The cashier grabbed it and practically threw at out the window me without saying a word. Lesson learned, never going back there. read more

Not that I have anything against the workers, but the service at Starbucks isn't worth waiting in line in-store or in the drive through. You're waiting for 20 minutes for a less than mediocre coffee because they prioritize making online orders over customer service in person. I think Starbucks can do better giving more priority to the customers who actually show up to order and that they actually engage with. The drive thru line at this particular location was ridiculously long on a busy Saturday morning. When I walked in instead, the counter was packed with orders, a bunch of workers, and less customers inside. read more

I placed an order for Matcha and the barista was attentive and pleasant. As soon as I placed the order for a mint majesty, it was as if I ruined her day. The barista seemed agitated, the venti that I ordered was placed in a double cup (as normal), but the inside cup was a grande and the tea bags were cut and leaking leaves. read more

Starbucks - Mint Majesty-we ordered a venti they put a grande inside the venti cup and also cut the tea bags so tea leaves were all inside the drink. - Coffee & Tea Near Me - Martinez, California

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The barista who helped me today, Yesenia was literally the nicest, most genuine, kind person. You can tell by how she also interacted with other customers and her co workers. Thanks for excellent customer service, Yesenia ! read more

I'm a regular at the Nob Hill location and want to say what a nice crew of workers especially Marj! They are so friendly and welcoming! My order is always perfect! read more

Martinez struck GOLD with Starbucks having a drive thru. It is the most crowded Starbucks that falls in line in the drive thru. The inside of Starbucks is CLEAN. They make sure that it isn't messy. When I order my drinks inside I get service with a smile. I don't think I have encounter a barista with an attitude. One time I couldn't decide what drinks to order and a barista gave me suggestions...that was the best service that I have gotten from them. Parking can be a challenge. This location doesn't have a big parking lot. It is also a challenge to get out of the parking lot with cars coming every second. read more

Really nice and clean. Great and efficient costumer service. Don't know why everyone is tight about certain place

Love this little corner downtown Martinez location! Parking can be a little challenging, but it is worth it. The team is super nice and helpful and I've always had great results on all my orders. There can be times when there are a lot of kids outside especially after school hours, so sitting outside can be a little intimidating, but otherwise the area is great! read more

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I have to say I could go to 100 different Starbucks in the bay area, but I always choose to go to the one on Morello and Arnold in Martinez, literally everyone that works there is super nice and they always get my drinks and food orders perfect and the conversation is always positive. All I can say is I hope their boss treats them good because if I find out, they're not, I'll go to Peets instead lol. They're Awesome!!! Jon- read more

It's a bummer this Starbucks has gone pretty downhill since moving to Martinez. They always seem to be out of something, even as simple as tea. read more

I will say this location and the one on center are the same. My order is always made in a timely fashion. Food/drinks are good. Store is clean. Staff is friendly. read more

Literally stuck in the drive thru right now. Going on 20 minutes. Haven't even ordered yet. There are 11 cars in this line - it's a Saturday afternoon - were they surprised to be busy!??? Staff your store Starbucks. read more

I was having a horrible day tbh- I walked in and lo and behold, my favorite song was playing. I spoke to the barista, and it happened to be a DJ from my hometown. We vibed immediately and I felt super taken care of. I asked for a suggestion as I wasn't sure if the matcha was overly sweet but she was able to make some adjustments. When I received my latte, I was stoked on how foamy the milk was, and the matcha hit the spot. Kait is truly a latte legend. Will be returning to this location! read more

Forgot my whip. No receipt. Moved the card reader while I was selecting my tip so I involuntarily tipped more.

This review is for Supervisor Alex!! He was outstanding in every way. Any company would be happy to have him. Alex listened intently to the problem I experienced at another store, and provided knowledgeable feedback for how things SHOULD have been handled per Starbucks policies/ procedures. He also provided a suggestion/ chain of command to remedy the situation. No one should ever be treated the way I was, and Alex acknowledged the wrong and showed true leadership abilities by expressing how valued their customers are. (To be clear... this was a phone call interaction and I felt heard) read more

The customer service here is complete trash. Non of the food was stocked and nothing that I requested was accommodated. I definitely won't be back. read more

This is by far the slowest Starbucks on planet earth. I have been in the drive through for 40 mins now. And I'm still not at the front of the line. How is this even possible?... Update: they gave me the wrong order. One star. read more

Special shout out to Jaylen very good customer service did a wonderful gesture tonight thank you so much

Went through drive through. I am a liaison and get reimbursed for expenses. Drove through and ordered. Got to front and he asked if I need receipt , I said yes. He said, oh I forgot we don't have any receipt paper. I said I need a receipt to get reimbursed and he said, I'll write you one but you need to can pull around and wait. I pulled around, parking lot was full so just had to keep pulling forward and backward to let people in and out of parking spots. After a few minutes I finally just left. No receipt so I have to eat these coffees I just bought for my clients. Done with Starbucks. Peets coffee I find is much more professional!!! You'd think with Starbuck sales dropping they would try and keep their customers. Just advised all our liaisons and our office to buy peets gift cards etc since Starbucks really goes out of their way to put their patrons out!!!! read more

Starbucks - Coffee & Tea Near Me - Martinez, California

I've never had a serious problem with this starbucks. Yes sometimes the mobile order is slower as I've watched people who stood in line get their coffee before me but that's fine. I'll admit I'm too lazy to do that and my drink is complicated. But today I watched this lady just be an absolute witch to the gentleman barista. He made the drink wrong, it happens. The other barista didn't know too make it so she went to the cashier. The Male barista even took it upon himself to apologize to the customer and her response was not thank you, not I appreciate the apology but "I know im right". Then proceed to tell everyone else waiting for their drink how long she's waited to get something she ordered. Kudos to that barista for apologizing and don't let rude customers ruin your day. I applaud him for being the bigger person and I'll continue to go to this starbucks!! read more

This Starbucks is nice because there is a drive thru and it's nearby. However, multiple times my sister and I have received wrong orders. For example, my brother-in-law always orders a venti green tea and this one time he got a venti black coffee with two tea bags in it...and today, I ordered an iced white mocha and got a mocha instead. I used to be a barista at good old Starbucks so I'll always support the brand, but they need to do a slightly better job at listening to the order here. read more

Slowest Starbucks ever . Worst Starbucks ever !! Never again !! 3 people went in and 3 people went out , and still waited for mines.

This location is my go to in the morning before I head to work. Lexie, Jordan, and Josh are amazing at what they do and they get my order right every time, (tall iced vanilla mocha with whip in a grande cup ;) Keep up the amazing work guys! You all start my day off with a smile and a caffeine boost! read more

These people consistently screw up drinks & it's dirty. Tonite I ordered my usual vanilla latte...I have NO idea what I got. It's just crap. Milk with vanilla syrup? Please send corp here to teach them how to make a real coffee drink. Or someone from Center Ave. - they know how to make SB drinks. read more

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11/17/22 I am not sure who these angels are that were working tonight around 8:45 pm but they really went out of their way to help me. There were two ladies and a gentleman working. The gentleman was the primary one helping me. While I wish I would have gotten their names, I would love for their corporate office to know that the people working tonight are special and deserve special recognition. I am disabled (but they could not tell; nor did I disclose) and I was there to do a favor for someone else who was not able to help themselves. The staff helped me by doing something special and going the extra mile in the name of good karma. Somehow my faith has been restored in good customer service (which you do not typically find anymore). Definitely a pre-Christmas miracle! read more

Two days in a row I paid 6 bucks for warm MILK! Tried two new holidays drinks since you decided to ruin Starbucks by taking away your best drinks. Disgusting warm milk straight bs The toasted praline latte tastes like black coffee with whole milk! Looks like I was wondering why there was no line.. You guys have a history of selling nothing but warm milk by reading your reviews. read more

This Starbucks never makes quality drinks. I only go here because it close to my job. But I do try going to the one near my house if I have time. There is something about this location cause my drinks NEVER taste the same. I got a green tea latte that taste like all milk. read more

Starbucks - This is supposed to be a Matcha Green Tea Latter but taste like pure iced milk. - Coffee & Tea Near Me - Martinez, California

I have genuinely waited more than twenty minutes for coffee here... in more than one occasion. The employees are great, but this location is perpetually understaffed. I know whining about how long you waited for coffee is a very "first world problems" thing to complain about, but when you're going to Starbucks it's for quick 'fast food style' coffee, which makes the wait a bit problematic. Again, the folks who work here are awesome and are trying their best!! In terms of people, this is the best Starbucks by far. But I think the staffing thing is a pretty huge issue. read more

I got a trenta passion fruit lemonade, didnt notice till I was almost done drinking it, that their was a bug floating in my drink. Very disappointing, and very disgusting . read more

Starbucks - Coffee & Tea Near Me - Martinez, California

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Review #101 - 2016 I've been to this Starbucks on many occasions, but this was the first time that I used the drive-thru. The drive-thru entrance is at the end of the building next to Chipotle since the building houses three different businesses so don't use the exit in front of Starbucks! On one occasion, I actually ran into an acquaintance while I was waiting in line. Weirdly enough, he lives in Martinez, which I didn't know; and sadly enough, I also came to find out from running into him here that his mom had just passed away so we ended up chatting for a while. The customer service here is good and the drinks are pretty made well. My venti iced caramel macchiato was made perfectly, Joshua's trenta iced passion tea was also good, Pete's trenta strawberry acai refresher was very refreshing, but Phil's venti caramel waffle cone frappuccino wasn't very good. It tasted like watered down butterscotch. Although there were quite a few cars ahead of us and we ordered four different drinks, they were able to make our drinks pretty quickly. read more

Starbucks - Coffee & Tea Near Me - Martinez, California

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