I was surprised how friendly some of the staff are, especially Dana who asked how was the coffee and if I would like a refill. I've been going to Starbucks since 2010, and they NEVER do that until today. Dana told me that she has working for the company since 2010, and back then, Starbucks used to use the Clover coffee machine. We had a pleasant conversation, and the coffee did not disappoint. It tastes just as good as what I make at home (not pods!). I did read in the comments that someone complained about the excessive loud music. Today, the music was noticeable but wasn't loud at all. I didn't even use my headphones while I worked online. IMO, coffee shops should just play instrumentals. It makes conversations and reading less distracting, and people don't have to shout or strain to hear. I didn't plan to come to this location today after a somewhat disappointing trip to Lake Kachess...and going through some personal grief. But Dana brightened me the rest of the day. Thank you and the staff, too. read more

Starbucks - Chill vibe despite the cafe was nearly full. Didn't have to put on my own music to drown out their radio. - Coffee & Tea Near Me - Issaquah, Washington

Started mobile ordering because my morning Refresher took forever. I'd order, warm up my car, drive over...and still beat my drink there. Eventually I found the fastest option: I stopped going. read more

dont pmo bc what is this??? i got a hot chocolate w extra drizzle and extra whip. why si there no whip and no chocolate??? what the hell. i hate whoever made this drink very very much and i hate this locations smelly smelly lids you guys mess me up Guys i put this in uppercase but they are silencing me read more

Starbucks - Coffee & Tea Near Me - Issaquah, Washington

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Service: two star for the girl that handed me my pastry and understood I was just checking on my order Quality zero stars : was given spinach wrap about 45 degrees cold. I believe that when it gets busy people get too overwhelmed to be able to handle a rush. I suspect Olivia the person that was making my order purposely gave me a undercooked spinach wrap for asking about my order! That's the only way I could explain what happened here. Olivia looked annoyed that I asked about my order and told me "it is busy" I know it's busy that's why I asked about my order I wasn't rushing anyone to go any faster I was just concerned because my name wasn't taken and was checking on my food. But that was too much of a complex question given to the cashier that had just taken my order five minutes ago didn't understand. I lost the trust. Unfortunately a free gift card for free anything could not get me to come back. When companies ask why customers don't return is for the lack of trust, poor quality poor customer service, super basic stuff. read more

I thought I would give Starbucks another chance. Disappointed again. I visited your store at 6am on a weekend morning for some quiet time to read and your music was absolutely blaring loud and the music was so obnoxious. My son called and i couldn't even hear him on the phone or read quietly because the music was so loud. I ordered coffee in a mug instead I get the coffee in a paper cup to go. Then she pours it into the glass mug and it spills all over and she doesn't even clean the cup and proceeds to toss me a rag to clean the mug and counter that she spilled. Starbucks get your act together !!!!!! There are reasons why little coffee shops are squishy your business. read more

Worst Starbucks I've been to . I ordered two breakfast sandwiches and they were both cold. I went back to the counter to to see if I could get another sandwich that is warm and also a sleeve for my hot drink. I stood at the counter while employee chatted with her friend and patiently waited to be acknowledged. After standing there for 10 minutes I walked out of the store out of frustration. 10/10 would not recommend Issaquah Highlands Starbucks . read more

Starbucks - Issaquah Highlands Starbucks - Coffee & Tea Near Me - Issaquah, Washington

Totally packed on a sunny Saturday. The food was extremely backed up and the customers were cranky bc of the wait (understandably). I waited a while for my order and was significantly impressed with the staff. They could not have hustled faster and never lost patience explaining things were backed up. I don't think they could have handled the situation any better. Not their fault they were slammed and I am so impressed with their patience and calm. Wow! read more

Food, Service, and Ambiance are off. Addie always seems to have an attitude. She also refuses to put tops on my drinks. I order the same drink 5 days a week and each day it tastes different. Watery, and milky are the words that come to mind when I think about the last few drinks I ordered. 5 months I have been coming here, now I have to go to the Safeway Starbucks read more

I don't understand why it takes so long to pour a short pike place. I see one employee making drinks, and three employees standing and talking. Every time. Frustrating. read more

Good service and friendly staff. Great place for a drive-through cup of coffee, or to hang out and work at one of the many available tables while you are sipping on your favorite drink. read more

Nice place! Very clean, delicious and calm. I like it.

I'm probably not coming back here again. After years of consistent complaints by customers about how slow the drive in is as I've also seen, it appears Starbucks has given up on this location and doesn't care to improve efficiency at this store. Eight cars ahead of me and it took about 30 mins to get through it. Also to add to the frustration, when I finally could make my order, most food items were gone. The Issaquah drive-in location is at least twice to three times faster. read more

We love this Starbucks location it's convenient. Staff are nice and helpful. We've never been disappointed with our usual latte orders and breakfast sandwiches. Although I noticed that recently our breakfast sandwiches were not properly warm evenly. Wonder if they need to recalibrate the toaster ovens read more

The staff is always helpful and upbeat, greeting everyone as they come in. This location seems to have been a lot busier in the past. It must be the horrificly loud, annoying 80s pop music. For the 30 mins to an hour that I used to look forward to enjoying coffee and a sandwich and getting some work done I now pop in for the same because I pick up my mail nearby, but then I leave. Not recommended. read more

They are slowest in town! We ordered black iced tea, waited 15 minutes and get to the window to let us know they are out! Are you kidding me?! This was the final straw to make me write a review. They have been slow to serve for months if not years.... read more

This was the worst experience I've had. I was ordering a drink and wanted to add a large venti water with charge. The cashier flat out said No. She said we have water cups for that. I said you can't charge me for the cup. She looked at me and said I told you no. It has never been an issue before. And then the guy behind us got a free refill after she said we don't normally do these types of refills but I will for you. So she can give away a free drink but can't let us pay for a venti water? read more

I love Starbucks but I have to stop buying from today because the barista gave me the wrong type of milk! How do I know?? Because now I have a stomach ache, I ask for almond on a caramel macchiato, unusual maybe but I always ask for almond milk because it's nondairy, now I have to make it myself at home, NO MORE Starbucks for me. read more

Whether this store is busy or not the waiting time is not less than 15mins. I usually order 2 espresso shots in latte and often they forget the extra espresso shot I paid for in lattes. read more

I used the Stsrbuvks App to order a drink and pastry this morning. I went in and was handed the correct pastry bag but the wrong cup. (Right size, wrong label. Sorry "Benjamin"). I didn't notice the error until I was back to the hospital and took my first sip. The replacement drink wasn't up to Stsrbucks' standards. read more

I was shocked to see that this location has such bad ratings as this is probably my favorite location to go to! It's also convenient for me because I live close by. Every time that I come here the baristas are extremely nice and and the line goes super fast. The inside is spacious and cozy. The views outside are great if you ever decide to sit out there! The only reason I give this location four stars is because every once in a while my drink gets messed up or does not taste good at all. I feel like I run into that issue at any Starbucks though, not just this location. I'm happy that this is the most convenient Starbucks location for me because everyone is very nice, the lines are quick, and the drinks are made well. Thanks highlands Starbucks! read more

The view, oh, the view from this Starbucks is amazing at sunset time. The bathrooms overflow, the baristas are young and inexperienced, the wireless can be sketchy as it's always crowded but I drive up for the view at least once a week. If it wasn't for the view I would go to Cafe Ladro nearby for great coffee. They have decent outdoor seating, perfect when I want to take my dog. Lots of families and teens at this suburban location. They also have a drive-thru. read more

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Wow this location continues to be too slow on the weekends. 20 minute wait for a single Americano. Other locations have high traffic but are far more efficient. I'm not sure what is up with this location. They they serve it on the counter piping hot with no sleeve. There were none out to grab myself so I had to go back and ask which is fine but - it was obviously hot. I shouldn't have had to ask. read more

On 6/28/2021, the hottest day on record in history for this city, this store decided to turn away all pedestrian customers. If you want to walk back to your car and drive through fine, but if I want to walk in nope not allowed.so since that is this store's decision, I will take my several hundred dollars a month to somewhere that doesn't turn away customers who walk in during a heat wave. Do you see how your even encouraging environmental harm in the worst heat wave ever here?! Such a horrid management decision from every angle really. read more

One of my favorite Starbucks locations! My tip for you (at any Starbucks) get your drink for here, so it's served in a nice mug. That's how I like my coffee and if I have time to sip it. I love the casual feel here, coffee is perfect every single time! read more

Starbucks - Get your coffee in a mug! It looks and tastes better - Coffee & Tea Near Me - Issaquah, Washington

I come to this location a lot since I'm in the area, but I dont think there has ever been a time I'm not waiting here for over 15-30 minutes. Theyre always very sweet but the line is extremely slow it is shocking. It would probably be faster to go across the street to safeway to the one inside. read more

Love the new store location and the fabulous guy that worked there on Thursday night. However, the store itself is not a warm and inviting space that I wish it would be. Hoping that it will get a bit more personality. read more

Starbucks - Cool chairs to sit in. - Coffee & Tea Near Me - Issaquah, Washington

It's not just this Starbucks. It's every one that I have been to for a breakfast. I keep hoping the breakfast sandwiches will be edible. But every time I try the meal the eggs have the taste and consistency of a cold mud pie A major chain like SBUX should be able to make palatable food. Muffins are good. Scones are good. Coffee - of course - is good. But Breakfast sandwiches BLAAGH. I don't have the courage to try lunch. read more

I came in today and asked for a tall, skinny, extra hot caramel macchiato. I waited for over 20 minutes for my drink. When I finally got my drink I could tell there wasn't any syrup or caramel drizzle in it so I brought it up to the counter. I handed it to the barista and told her what was wrong. She asked the barista next to her if she added any syrup to my drink and she told her one pump, so the barista proceeded to add in three pumps of syrup and then handed it back to me instead of remaking it. I was highly disappointed because Starbucks isn't cheap. I expect great service even when the store is busy. I will not be returning to this location. read more

Honestly NO stars would be more accurate. 25-30 minute mobile orders and 45 minute inside waiting time. EVERYDAY. Save yourself some time and go to the Safeway across the street. Shift leads have no idea how to run bar when this location gets busy. read more

Every time I have visited this location for both drive-thru and going inside I've always experienced friendly and helpful staff. The inside is a clean open space, great for working or studying. This is my go-to location due to it's east of access to I-90 and drive-thru option. Keep doing the great work! read more

If you visit this location, settle in and prepare to be there for awhile. Even if they're dead. Even if you're the only one in the drive thru. They take foreverrrrrrr. Normally I'd leave one star but they get two because they are consistent. I've never been there and it's been a quick trip so at least I know what I'm getting into every time I go. read more

They never have any nitro cold brews because their machines are always broken. They're also as slow as snails in the drive through.

Mobile Order pickup today- 9:18 am. To whoever made my coffee, thank you. It was on point and definitely a great start to my day! Also I get coffee pretty often at this Starbucks and their customer service is always great and I feel like not enough people give a shout out to good customer service! Thanks for being great even during these crazy times that we live in. read more

We were just in the area for a hike and husband wants a Nitro cold brew so decided to stop by this Starbucks location. Maybe it's just a one off but this location has some logistics issues. 1. Parking: it's in a stripped mall so many spaces around however you have to watch traffic from the drive thru to make sure you won't get in the way of that traffic. It tends to be really busy. 2. Efficiency: I have loved Starbucks for how efficient they are at making drinks in a timely manner. It is not at this location. Baristas are occupied talking to each other and not paying attention to customers. My service experience: We ordered with a young man with glasses. He apparently forgot to even notify the barista making the drinks of our orders and we weren't the only ones with missing orders. After waiting for about 10-15 minutes with just 2 customers ahead of us. I notice the guy after me got his frappacino and I have not gotten my iced green tea. We had to ask for our drinks and the barista had to make our drinks. She was not aware of our order or the gentleman ahead of us. I don't blame her but the cashier. He was talking to another person when taking my order. Overall, this Starbucks felt like it was poorly managed and needs better signage for drive thru traffic. read more

Will not be frequenting this place even though it is the closest Starbucks to me. The last two times I've been here service has been way below par. The first incidence I was with my wife and kids and not only did it take extremely long, but they completely forgot my wife's drink making the wait even longer. The guy ringing us up apologized and said not to worry about the drink that it was their mistake, and then the manager or lady acting like a manager came over and must've said to charge us for it because he then did. Not that I cared for paying for the drink, as that was our intent in the first place, but the way it all went down wasn't very professional. The worst part was the rudeness of the lady who charged for the drink. I can't recall her name but have seen her in there multiple times. This most recent trip I had our newborn fussing in the back seat and we literally sat in the drive thru line for 15 to 20 minutes with only three cars in front of us. Unfortunately I was pinned in so I had to listen to baby cry for the whole time. I have never waited in a Starbucks line for that long, even the downtown Issaquah one when the line is wrapped around the parking lot is twice as quick. I don't normally waste my time ranting about something like this, but it would be nice if someone would take a look at this store and streamline how they are operating because it is not even close to satisfactory at this point. read more

This Starbucks is located in the Issaquah Highlands. They have a in-store & a drive thru. I went to the drive thru to get a Strawberry Acai Refresher. I felt like this Starbucks was really slow on their service times. The drink was really good, but next time, I think I'll go to my usual Starbucks down the hill on E Lake Samm. Pkwy. read more

Starbucks - Strawberry Acai refresher - Coffee & Tea Near Me - Issaquah, Washington

This has to be the SLOWEST drive thru EVER. I have given them many chances thinking that maybe it's just this one time or their busy inside. Benefit of the doubt type of thing. They are CONSISTENTLY slow and unapologetic about it. read more

uh.. they serve coffee and they serve it with hot milk. employees are above median on the Starbucks scale of happiness. They seem to have long lines and IT issues more often than others.. which has resulted in a number of free drinks. The drive through has a long line so it's nice not the battle with actual traffic to get in line.. uh. yeah that's about it.. did I mention they serve coffee? read more

I've been to some really good Starbucks, some really bad Starbucks, and some mediocre Starbucks. This one falls in the mediocre status. The only reason I go to this location is because it's conveniently located. Parking can sometimes be hit or miss, the line seems to go a lot slower than normal (especially the drive thru), and the staff isn't the friendliest. They have been better in the past several months but still not quite living up to what I think Starbucks expects in their employees. Cleanliness is ok. Pretty view of the Issaquah valley. More times than not I hear them tell customers they are out of coffee leaves. Tends to be crowded a lot, making finding a table sometimes difficult. The main reason I give this place two stars is in the past 6 months or so I have received 3 hot beverages when I ordered cold. I don't like hot Americanos *not even an ounce* and very very rarely order hot mochas - so I know I didn't tell them wrong. Two of the times have been with the same employee. If you are in dire need of a coffee it's worth a shot but make sure they get your order right and expect longer wait times than most normal Starbucks. read more

Starbucks - Bacon, egg, cheese - kind of bland - Coffee & Tea Near Me - Issaquah, Washington

This place is wonderful! I have been coming here and perching up all day every day for the past few weeks to study. This location always has plenty of seats, and offers lots of power access points to plug in. The service is really friendly and courteous. Whether the morning crew or evening crew the staff is always welcoming. Unlike others that have posted reviews to this location, I have had no issue with drink mistakes here. My drink always comes out right size, and right type. Additionally the service is very quick, and this is true even when there is a steady line. There can be up to 6-7 employees behind the counter and each of them always appear to be busy and hard working. There is not the common case of most cafes where there are usually a few employees sitting by on idle. Overall staff is friendly and efficient. The quality of my coffee is always fresh and delicious. I would personally recommend the cold brew at this location. The customer area is always clean and well kept, have not had a day once yet where any tables appeared to be messy, the staff regularly circulates the area and cleans up. I have seen some complaints on her about drive through, The time is probably more an issue of population and volume if anything. Around the morning up to lunch time there can be up to 10-12 cars consistently in line. That line appears to just be a product of this area's surrounding location and its demand for coffee, no fault should be attributed to the staff. If you are one who complains about the drive through, simply go inside instead, the lines inside are always quick and steady moving. There are good Starbucks locations, and poor ones, this thankfully is the former! Great clean open area with lots of sitting options. Quick reliable service by a friendly staff. Really have no complaints to issue. Cheers! read more